Helpwise Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 23 reviewers of Helpwise have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. 20 reviewers of Helpwise have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 26 Helpwise reviews.

Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 21 Helpwise reviews.

Based on 21 Helpwise reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 21 Helpwise reviews. Displays important metrics relating to performance

Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket 24 reviewers of Helpwise have provided feedback on this feature.

User Experience of responding and receiving a response This feature was mentioned in 25 Helpwise reviews.

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 23 Helpwise reviews.

Respond to common requests with standard reply 20 reviewers of Helpwise have provided feedback on this feature.

Based on 19 Helpwise reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 26 reviewers of Helpwise have provided feedback on this feature.

As reported in 25 Helpwise reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 24 reviewers of Helpwise have provided feedback on this feature.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 24 Helpwise reviews.

Ability for customer service agents to communicate with customers via live chat to solve problems live 22 reviewers of Helpwise have provided feedback on this feature.

Based on 19 Helpwise reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. 16 reviewers of Helpwise have provided feedback on this feature.

Based on 10 Helpwise reviews. Provides a repository of information that can be used by those seeking support.

Based on 10 Helpwise reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 10 reviewers of Helpwise have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 12 Helpwise reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation. This feature was mentioned in 15 Helpwise reviews.

Based on 11 Helpwise reviews. Sends automated emails to further engage clients and potential clients.

As reported in 11 Helpwise reviews. Allows for live chat to be enabled within the app for customer help.

Based on 20 Helpwise reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. This feature was mentioned in 13 Helpwise reviews.

Based on 11 Helpwise reviews. Enables employees to denote potential customers.

Based on 12 Helpwise reviews. Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. 15 reviewers of Helpwise have provided feedback on this feature.

Based on 13 Helpwise reviews. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Based on 11 Helpwise reviews. Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through other channels.

As reported in 28 Helpwise reviews. Software incorporates multiple digital communications channels.

As reported in 22 Helpwise reviews. Allows incorporation of inbound contacts from non-marketing channels.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Mapped-out responses for conversations.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Based on 32 Helpwise reviews. Outbound communications are segmented and personalized.

As reported in 31 Helpwise reviews. Inbound contacts are identified and handled based on history.

Based on 25 Helpwise reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Allows users to leave notes or comments on emails or relevant cases. This feature was mentioned in 53 Helpwise reviews.

As reported in 49 Helpwise reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality. This feature was mentioned in 54 Helpwise reviews.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 41 Helpwise reviews.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 52 Helpwise reviews.

As reported in 48 Helpwise reviews. Integrates without outside software to provide additional functionality or pull information.

Based on 56 Helpwise reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution. This feature was mentioned in 35 Helpwise reviews.

Tracks performance and productivity of users inside the application. This feature was mentioned in 39 Helpwise reviews.

Based on 52 Helpwise reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Consolidates multiple email accounts into one viewable platform. 36 reviewers of Helpwise have provided feedback on this feature.

Allows users to filter their emails by sender, date received, opened, etc. 39 reviewers of Helpwise have provided feedback on this feature.

Gives users reminders to send or reply to emails. This feature was mentioned in 31 Helpwise reviews.

Provides notifications when users receive new emails. 36 reviewers of Helpwise have provided feedback on this feature.

Provides a native calendar. This feature was mentioned in 24 Helpwise reviews.

As reported in 29 Helpwise reviews. Provides a native contact book.

As reported in 29 Helpwise reviews. Offers built-in task creation and assignment functionality.

Software available as a mobile application. This feature was mentioned in 33 Helpwise reviews.

Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 18 Helpwise reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 18 Helpwise reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. 16 reviewers of Helpwise have provided feedback on this feature.

As reported in 17 Helpwise reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. 17 reviewers of Helpwise have provided feedback on this feature.

Based on 15 Helpwise reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 14 reviewers of Helpwise have provided feedback on this feature.

Based on 18 Helpwise reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases