--- title: Helpwise Reviews meta_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 181 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews **Vendor:** Saas Labs **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.6/5.0 **Total Reviews:** 181 ## About Helpwise Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ## Helpwise Pros & Cons **What users like:** - Users value the **exceptional customer management** of Helpwise, highlighting responsive support and effective problem-solving assistance. (1 reviews) - Users commend the **patience and support** from Helpwise's technical team, enhancing their problem-solving experience. (1 reviews) - Users commend Helpwise for its **easy access** to technical support, enhancing their overall experience and problem resolution. (1 reviews) - Users commend Helpwise for its **helpful support** , noting exceptional assistance in resolving issues quickly. (1 reviews) - Users commend the **platform usability** of Helpwise, highlighting its effective support and ease of use over the years. (1 reviews) - Users find Helpwise incredibly **simple to understand and use** , leading to a smooth onboarding experience for teams. (1 reviews) - Training (1 reviews) - Visibility (1 reviews) ## Helpwise Reviews ### 1. Excellent Product & Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** June W. | Creative Director & Certified Web Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Helpwise?** I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input. We report glitches or send feature enhancement requests, and suddenly to our surprise, they are implementing our ideas! It is an amazing experience. Customer Service far exceeds Help Scout in my humble opinion, even though Help Scout blogs on this topic a lot. Their software is great too! **What do you dislike about Helpwise?** Truthfully, their CONTACTS section can use some improvement, which they are already working on. I know they can only improve so many things at a time, and I know they will get to it ASAP because I've seen MANY improvements rollout since I've started using Helpwise. Other than that, we love everything about the software. It used to be difficult to search emails for keywords but that was fixed and then further enhanced. So I'm all smiles! **Recommendations to others considering Helpwise:** Try the trial and you will see how easy it is to setup and use! Also reach out to their support chat if additional help is needed. **What problems is Helpwise solving and how is that benefiting you?** Team can collaborate on incoming client requests for one brand and on incoming orders in another brand. Same team so it helps! ### 2. Nice full-featured inbox management tool - loaded with features! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Helpwise?** I like that Helpwise really combines the most important customer communication tools into one package. It has: - Shared inbox for email and social media - Knowledge base (for customers) - Website chat plugin - Multiple CRM and Slack integrations They are continuing to developing an "Engage" tool that works like a bot for purposed communication (push style) with visitors. It really is a full-featured tool to complete with Intercom and Front. I think one of the most overlooked features is templates. You can create response templates and include fields from the address book, which is really cool! That keeps your staff consistent in replies to difficult questions. **What do you dislike about Helpwise?** The things I want are on the product roadmap. They are working on a more unified view for the inbox. I would like Gmail native integration (I believe this should be out soon as well). **What problems is Helpwise solving and how is that benefiting you?** The shared inbox is super valuable to me. I manage multiple accounting clients, and often they give me an email address on their domain. It's quite overwhelming at all the communication channels we use. Helpwise helps me bring all those into one channel manager. I really like the chat bot. It's helpful to have that as part of this product. It just consolidates one more communication channel into one tool. ### 3. Fit our needs for SMS messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** We had very fast responses from customer service during setup and operation. **What do you dislike about Helpwise?** It can be a bit confusing during the initial setup **What problems is Helpwise solving and how is that benefiting you?** It gives us the ability to use SMS with Twilio to allow us to communicate with our customers ### 4. Helpwise helped us save countless hours and streamline our client service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Intuitive and straightforward to use. It has all the functionalities we were looking for. **What do you dislike about Helpwise?** The UX could be a little bit more attractive to the eye. **What problems is Helpwise solving and how is that benefiting you?** We have streamlined our communications with members like never before ### 5. Good Product Responsive Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Helpwise?** Simplie UI is good for me and I think easy to learn. **What do you dislike about Helpwise?** No unified inbox for email and other channels **What problems is Helpwise solving and how is that benefiting you?** Shared inbox for my team is nice. ### 6. Outstanding shared inbox solution, outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Helpwise?** Love that my team can see what's coming and going from each of our inboxes. We always know if a client has been replied to, if there's a message that requires our attention and absolutely love the ability for our team to chat with each other within each message, about each message. The support has been outstanding from day one and continues to be, even while they grow. They value client feedback and quickly implement suggestions. They've even implemented a few custom settings/functions to our account alone, specific to our businesses needs. **What do you dislike about Helpwise?** Any dislikes I have are currently being worked on by the HelpWise team to enhance their product. **What problems is Helpwise solving and how is that benefiting you?** HelpWise has removed the need for our team to CC or BCC each other with each client related email. With HelpWise, we can see exactly who has replied, what they replied and the general status of each message. ### 7. HelpDesk is Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** The team inbox is amazing. The UX is smooth. **What do you dislike about Helpwise?** The Help Centre/Chat needs to be improved. **What problems is Helpwise solving and how is that benefiting you?** HelpWise has helped me streamline how I manage responses from all over the Internet. ### 8. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I like the simplicity and the speed of the tool **What do you dislike about Helpwise?** Nothing for now :) Maybe work a bit more on UX design for the settings **What problems is Helpwise solving and how is that benefiting you?** Solving the multi channel support ### 9. Incredible Team with an Impressive Product **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Helpwise?** Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. Helpwise has everything we were looking for at a reasonable price point. **What do you dislike about Helpwise?** Well, there is not much to say here. Everything I needed I have requested, and it has been implemented relatively quickly, which is incredibly surprising to experience. I have been working online for almost twenty years and never has any company implemented anything I thought would be useful until I found Helpwise. **What problems is Helpwise solving and how is that benefiting you?** Well, to begin with, we are saving a ton of money. No more numerous GSuite accounts. Expensive Zendesk like solutions and on central war room to handle it all. Somewhere we lost the KISS (Keep It Simple Stupid) approach to things in our business and we were boating Saas' which we rained back with Helpwise. ### 10. BEST all in one communication tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Helpwise?** There is a lot of things I love about Helpwise: They got the BEST SUPPORT in the market. Believe me, there was no time that they have taken more than 5 minutes to reply to my queries. They listen, consider our feedback and proactively work on the feedbacks, and best of all is they deliver on time. Setup is super easy and Helpwise is a very powerful tool for communication. it is like all in one software to provide Email support, along with social media support. it also has a Chat widget which you can add to your site to provide instant live support. They got Help Center where you can add your help guides for your customers and even for your team. (Very Helpful for my company) Stress-Free ZENBOX, Analytics, Automation Rules, Integrations are the brownie points. All in all, go ahead and give it a try and you won't regret it. **What do you dislike about Helpwise?** There is nothing for now that I dislike. If I find any bug, I just report to them and they resolve it in no time. **Recommendations to others considering Helpwise:** Don't think much about it. Just go ahead and give it a try and start using your free trial. They even provide demos and consider your use case. **What problems is Helpwise solving and how is that benefiting you?** We as a company was using different Gmail accounts for support and sales, even have to open Facebook, WhatsApp to provide support to our customers. But with Helpwise, all we have to do is login into Helpwise with our own credentials (this saves us from sending duplicate emails and keeps my company's main account details secured). Helpwise brought us one more useful tool i.e. Live chat widget, which we added to our website to provide instant support to our users. Engage feature in it is amazing. ### 11. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** The one stop place for communication tools **What do you dislike about Helpwise?** So far nothing it's been great for our general needs. **What problems is Helpwise solving and how is that benefiting you?** E-commerce customer communication. ### 12. Helpwise has changed the way we support our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Helpwise?** Our support workflow between team members is dead easy. Our customers get help straight away and Helpwise is also very responsive to feedback. **What do you dislike about Helpwise?** Helpwise is a newer platform, so not everything is perfect all the time. With this however, the HW team is very fast to respond and they make sure things are fixed very quickly. **What problems is Helpwise solving and how is that benefiting you?** Our biggest compliment as a company is that our support is next level. Before I used HW I was trying to manage support through 3 different GMail inboxes. The workflow was insane. Now we have tagging, assigning, rules and automation in place so that all of our team members are across everything conversation and issue that may come up. ### 13. One stop solution for all brand communication **Rating:** 5.0/5.0 stars **Reviewed by:** Neil P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Helpwise?** The group inbox and the fact that multiple platforms can be handled by using only helpwise instead of using different login for each of them. **What do you dislike about Helpwise?** They are in the contact process of becoming better. Any issue that you face, is taken care by the team. Hence there is nothing really to dislike. Dislike is when company refuses to rectify. Here they take the feedback and work on it. **Recommendations to others considering Helpwise:** If you're a small business looking forward to having a great tool to handle all communication from the brand, go for HelpWise! **What problems is Helpwise solving and how is that benefiting you?** For using a single public facing mail id, accountability becomes an issue. By using helpwise the communication aspect of the brand is taken care with ease. ### 14. Amazing platform for teams and share inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Co- Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Helpwise?** The product works amazingly well for team roles and shared inboxes. The ability to see all inboxes as from an overview as well as share drafts and help guide team members with difficult scenarios is a huge benefit. The support and service from the team is excellent as well and is truly the shining feature of the platform! **What do you dislike about Helpwise?** The mobile app needs some work to be truly functional and to match the features and settings of the web browser. **What problems is Helpwise solving and how is that benefiting you?** Shared inboxes for support as well on ramping and continued management of team communications.. It's not only increased efficiency from not having to switch into individual mailboxes but also improved our ability to serve our members. ### 15. Excellent Intercom alternative at a fraction of the price **Rating:** 5.0/5.0 stars **Reviewed by:** Brad K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Helpwise?** Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp and many other channels, along with a help desk and knowledge base. I also greatly appreciate the responsiveness and professionalism of the HelpWise staff. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful and courteous. **What do you dislike about Helpwise?** Mobile app needs a lot of work to establish feature parity with the web app, lack of a desktop application means you need to keep a dedicated browser tab open, website chat widget is a new feature that needs to be improved in many areas, to compete with Intercom. **Recommendations to others considering Helpwise:** Definitely try it out, you won't be disappointed! **What problems is Helpwise solving and how is that benefiting you?** Allows my team to manage our support channels efficiently. ### 16. Excellent I recommend it **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Helpwise?** The best thing is the wide variety of inbox types, and also customer service. An excellent application to manage support with my clients. Helpwise helpdesk is very efficient and fast, as soon as you have a problem it is there to solve it. **What do you dislike about Helpwise?** The worst thing is that at the moment there are no sound alerts, or signs in the browser that notify you when a customer writes you a new ticket. **Recommendations to others considering Helpwise:** Yes **What problems is Helpwise solving and how is that benefiting you?** He solved the management of support tickets with my clients and being able to manage them with a team. ### 17. An awesome support & marketing solution to communicate through many channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Helpwise?** That I can set up and use exactly the inboxes / channels I need like mail, website chat, WhatsApp or SMS. The knowledge base feature is a great addition. The interface is straightforward and easy to use. They are adding constantly new and well thought features. The support is one of its kind, they're fast and always try to help you out. **What do you dislike about Helpwise?** The mobile app is currently more a beta feature than a ready to use app, but they are working on that as they told me. **What problems is Helpwise solving and how is that benefiting you?** It's my support toolbox. ### 18. Really good and efficient solution for shared and private mailboxes! **Rating:** 5.0/5.0 stars **Reviewed by:** Torsten S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Helpwise?** - Ease of use - Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time. - Easy to share mailboxes between different coworkers, no duplicate actions. - Possibility to get rid of other helpdesk systems - Unlimited storage of old(closed) emails. Perfect repository - Use of own smtp server (i am using postmarkapp) **What do you dislike about Helpwise?** - IPAD app has no landscape mode yet, but that would be required to see multiple mailboxes in one view, instead of switching **What problems is Helpwise solving and how is that benefiting you?** - replacement of Helpdesk solutions from Zendesk and Freshdesk. - Support mailboxes or central mailboxes for electronic reception of invoices which can get handled by variouss people. ### 19. Exceptional team and software. Can't say enough good things about Helpwise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Helpwise?** Their own live chat support and responsiveness **What do you dislike about Helpwise?** Nothing major, minor issues with the software that have been fixes within 24 hours whenever I mention it to live chat! **What problems is Helpwise solving and how is that benefiting you?** An easy to use and manage customer support system that handles emails, Facebook messages and SMS. ### 20. Great software and even better team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Legacy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Helpwise?** The software is a great Helpdesk solution. We tried several and this was the most intuitive option with features we needed, like Slack integration. The team behind it is nothing short of amazing. The response time on anything I ask is crazy fast. They've implemented several features I recommended (really fast). **What do you dislike about Helpwise?** At this point, I honestly don't have anything I dislike. The reason is everything I disliked or felt was missing, I've let them know and they built it in. Seriously. **What problems is Helpwise solving and how is that benefiting you?** We centralized our inbound emails from clients (who are not in Slack) into one place that everyone on our team can access. ### 21. Excellent Integration of Communication Channels and Perfect Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Helpwise?** It is great how Helpwise allocates or assigns email conversations amongst team members. Potential issues I encountered were rather my mistake, but the team has been super responsive and helpful. **What do you dislike about Helpwise?** There is nothing I dislike. Just looking forward to the revamped version of the Android App that is being developed :) **What problems is Helpwise solving and how is that benefiting you?** It has been great to be able to unify different sources of communication (we mainly use email, but you can add other types of communication) & easily manage across different team members with the ability to add notes. Also, notifications are highly customizable. ### 22. Happy with Helpwise, Helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Helpwise?** I like how responsive the team is. Even if things arent all perfect, the capacity of the team to be both attentive and responsive make a huge difference. **What do you dislike about Helpwise?** There isnt much to dislike, sometimes there are bugs but the team is more than helpful in this regard. **What problems is Helpwise solving and how is that benefiting you?** Emailing customers, and placing orders has been far simpler with helpwise. ### 23. Absolutely great for teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Helpwise?** No more internal emails with loosing overview about open responses because you can delegate every email and chat internal. **What do you dislike about Helpwise?** Nothing so far! Really absolutely nothing! **What problems is Helpwise solving and how is that benefiting you?** Speed up the response time in the team and have more eyes on all emails. ### 24. Phenomenal product! Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Helpwise?** The speed of customer service and how easy it is to get up and running. **What do you dislike about Helpwise?** Nothing at this time. Everything is working as expected **What problems is Helpwise solving and how is that benefiting you?** Work flow management and analytics. ### 25. Very accommodating support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Helpwise?** Support is always ready to help, accommodating to what our business requires, listens and get it right the first time! **What do you dislike about Helpwise?** features need to be updated but they are already working on it! **What problems is Helpwise solving and how is that benefiting you?** Our email mgt is much easier with HW. Since it is constantly updating, this is a good solution to any online business. It's an all in one tool. ### 26. Great product with amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Helpwise?** As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day. Integrations with Stripe and HubSpot work smooth. Mobile apps are fairly new but work great. Customer support team is super helpful and caring. They are great listeners. You share a feedback and they take quick action on that feedback. Never experienced such a great customer support from any product that we use. **What do you dislike about Helpwise?** Nothing to dislike as of now. Integration with some NPS or CSAT tool will be great. **What problems is Helpwise solving and how is that benefiting you?** Due to covid, our whole team moved to remote work. It was a huge change for us so to ensure we manage our customer emails properly and in time, we opted for Helpwise. It has helped us provide great support to pur customers. ### 27. Best shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Helpwise?** Social networks integrations. Analitycs and KB **What do you dislike about Helpwise?** Nothing. If needed something, afte asking for it has been implemented quickly **What problems is Helpwise solving and how is that benefiting you?** Multiple users using the same email address ### 28. Supercharged productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **What do you like best about Helpwise?** Has helped myself and team collaborate on customer communication. The Help Center sites have become indispensable for team and client training. **What do you dislike about Helpwise?** Room for improvement on chat widget automation **What problems is Helpwise solving and how is that benefiting you?** Helpwise has pushed me to template repeat inquiries and communications with team members and clients. ### 29. Fantastic tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Helpwise?** Fantastic tool, and really five stars support :) **What do you dislike about Helpwise?** I'm still waiting for customer notes feature. **What problems is Helpwise solving and how is that benefiting you?** Helpdesk for software users ### 30. Font issues on saved replies vs new message **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Helpwise?** The response of Vibhor and the way he kept me updated was very helpful. **What do you dislike about Helpwise?** Emails go to send prior to my being ready to send them. **What problems is Helpwise solving and how is that benefiting you?** The saved replies has saved time when responding to similar issues with customers. ### 31. Good Helpdesk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steve R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Helpwise?** Ability to have multiple Support sites and inboxes - easy to manage. Ability to manage Facebook / Twitter and Whatsapp as well as email support all in one place Good value for money for small business **What do you dislike about Helpwise?** Would like white label branding to be available **What problems is Helpwise solving and how is that benefiting you?** Help and Support across multiple products ## Helpwise Discussions - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [View Helpwise pricing details and edition comparison](https://www.g2.com/products/helpwise/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A35%3A48+-0500&secure%5Bsession_id%5D=2e710618-849a-4b9a-9c7a-46d65dc7c91b&secure%5Btoken%5D=15fde1afd70623a252bd03a4dde3c4b59fd1455693008055ecc9268edd9c73e6&format=llm_user) ## Helpwise Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Software Options** - Mobile Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpwise Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)