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Compare Confluence and Helpjuice 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,230)4.1 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansHelpjuice
Star Rating
(370)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its ability for real-time editing and effective project documentation. This makes it particularly beneficial for teams working on large projects, as it helps prevent knowledge loss when team members leave.
- Users say Helpjuice stands out for its user-friendly interface and intuitive content editor, which simplifies the process of creating and organizing knowledge base articles. Reviewers appreciate how quickly they can train new hires and find information, thanks to its accessible design.
- According to verified reviews, Confluence has a broader range of professional templates that cater to various project needs, making it a versatile choice for teams looking to streamline their documentation processes. Users have noted the effectiveness of these templates for meeting notes and project plans.
- Reviewers mention that Helpjuice offers exceptional support quality, with many users praising the platform for its AI features that enhance both customer and support team interactions. This level of support is particularly beneficial for teams that require quick access to information.
- G2 reviewers highlight that while Confluence has a higher overall satisfaction score, Helpjuice's users feel it meets their specific workflow needs better, particularly in terms of ease of setup and administration. This can be a deciding factor for teams looking for a straightforward implementation process.
- Users report that Confluence's market presence and extensive user base provide a wealth of resources and community support, which can be advantageous for teams seeking collaborative tools. However, Helpjuice's focused approach on knowledge management allows for a more tailored experience, especially for support teams.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Helpjuice
No pricing availableFree Trial
Confluence
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.5
3,592
9.0
350
Ease of Use
8.0
3,640
9.1
365
Ease of Setup
8.3
1,142
9.2
321
Ease of Admin
8.0
833
9.1
282
Quality of Support
8.1
2,450
9.5
331
Has the product been a good partner in doing business?
8.5
752
9.4
277
Product Direction (% positive)
7.5
3,537
9.5
348
Features by Category
Administration
Not enough data
8.8
76
Not enough data
8.6
73
Not enough data
8.7
73
Knowledge Management
Not enough data
9.3
70
Not enough data
8.8
68
Not enough data
8.9
68
Compliance
Not enough data
8.7
76
Not enough data
8.7
74
Not enough data
8.5
74
Not enough data
8.3
73
Customer Support
Not enough data
8.7
70
Not enough data
8.6
69
Not enough data
8.5
68
Data Security
Not enough data
8.5
72
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Feature Not Available
Administration
Not enough data
8.4
67
Not enough data
8.9
68
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
8.5
771
8.0
268
8.4
730
8.5
276
8.8
774
8.8
274
8.3
647
8.2
272
7.8
432
7.2
265
8.6
508
8.7
275
Knowledge Dissemination
8.3
667
8.7
268
8.6
768
9.0
274
9.2
836
8.8
268
8.6
786
8.5
262
8.1
473
8.6
262
7.8
417
7.8
254
8.7
506
9.1
265
8.3
470
7.8
253
8.5
441
7.9
251
Agentic AI - Knowledge Base
7.6
172
7.5
41
7.5
171
7.7
41
7.5
172
7.5
40
Login Options
9.3
46
Not enough data
8.4
36
Not enough data
Productivity
7.7
34
Not enough data
8.3
36
Not enough data
8.1
35
Not enough data
7.7
35
Not enough data
8.0
36
Not enough data
Customization
8.2
36
Not enough data
8.9
38
Not enough data
8.2
35
Not enough data
Agentic AI - Unified Workspaces
7.4
30
Not enough data
7.8
33
Not enough data
Automation
8.6
52
Not enough data
8.6
49
Not enough data
8.7
53
Not enough data
Administration
8.8
51
Not enough data
8.5
49
Not enough data
9.1
48
Not enough data
Project management
8.8
49
Not enough data
8.4
49
Not enough data
8.8
50
Not enough data
8.6
50
Not enough data
8.5
48
Not enough data
7.9
47
Not enough data
8.5
50
Not enough data
Workload
7.9
48
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
8.2
49
Not enough data
Communication & Collaboration
8.7
49
Not enough data
9.2
56
Not enough data
9.1
55
Not enough data
Cost Management
7.9
48
Not enough data
8.1
49
Not enough data
7.8
47
Not enough data
Integration
8.2
46
Not enough data
8.0
49
Not enough data
7.9
48
Not enough data
Generative AI
8.1
47
Not enough data
8.1
46
Not enough data
Agentic AI - Work Management
7.7
43
Not enough data
7.8
44
Not enough data
7.9
44
Not enough data
8.1
43
Not enough data
Communication
7.2
61
Not enough data
8.5
64
Not enough data
7.8
59
Not enough data
8.2
65
Not enough data
8.4
60
Not enough data
Content & Documents
8.9
67
Not enough data
8.9
64
Not enough data
8.7
65
Not enough data
8.9
65
Not enough data
Controls
8.4
57
Not enough data
8.6
58
Not enough data
8.7
60
Not enough data
8.0
56
Not enough data
8.3
58
Not enough data
Project Management
8.3
60
Not enough data
8.5
59
Not enough data
8.9
58
Not enough data
9.0
57
Not enough data
Remote Collaboration
9.1
61
Not enough data
8.8
58
Not enough data
8.8
58
Not enough data
7.3
58
Not enough data
Generative AI
8.1
61
Not enough data
7.9
59
Not enough data
Agentic AI - Project Collaboration
7.3
54
Not enough data
7.7
54
Not enough data
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
165
Not enough data
9.0
162
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
158
Not enough data
8.1
145
Not enough data
8.0
145
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Management and Discovery - IT Documentation
8.4
176
Not enough data
8.5
180
Not enough data
8.5
179
Not enough data
Operations - IT Documentation
8.4
176
Not enough data
8.0
172
Not enough data
8.2
172
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Helpjuice are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.6%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.3%
Computer Software
24.4%
Information Technology and Services
11.7%
Telecommunications
4.6%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.9%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Helpjuice has no discussions with answers
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