Introducing G2.ai, the future of software buying.Try now
Compare Confluence and Helpjuice 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,140)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansHelpjuice
Star Rating
(362)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in Quality of Support with a score of 9.5, while Confluence lags behind at 8.0. Reviewers mention that Helpjuice's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Helpjuice offers superior Ease of Use with a score of 9.1 compared to Confluence's 8.0. Users say that Helpjuice's intuitive interface allows for a smoother onboarding experience, which is particularly beneficial for teams new to knowledge management software.
- Users on G2 highlight Helpjuice's Ease of Setup with a score of 9.2, while Confluence scores 8.1. Reviewers report that Helpjuice's straightforward setup process allows teams to get started without extensive technical knowledge.
- Reviewers mention that Confluence shines in Knowledge Sharing with a score of 9.1, compared to Helpjuice's 8.9. Users say that Confluence's collaborative features, such as real-time editing and comment threads, enhance team communication and knowledge sharing.
- Users report that Helpjuice's Page Analytics feature, scoring 8.7, provides valuable insights into content performance, while Confluence's score of 8.3 indicates room for improvement. Reviewers mention that Helpjuice's analytics help teams understand user engagement and optimize their knowledge base.
- G2 users highlight that both products perform well in Versioning and Version History, with Confluence scoring 8.8 and Helpjuice at 8.9. However, users say that Confluence's version control features are more robust, allowing for easier tracking of document changes over time.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Helpjuice
No pricing availableFree Trial
Confluence
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.5
3,536
9.0
343
Ease of Use
8.0
3,566
9.1
358
Ease of Setup
8.2
1,070
9.2
315
Ease of Admin
8.0
823
9.2
277
Quality of Support
8.1
2,402
9.5
324
Has the product been a good partner in doing business?
8.5
742
9.4
272
Product Direction (% positive)
7.5
3,479
9.5
342
Features by Category
Administration
Not enough data
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Knowledge Management
Not enough data
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Compliance
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Customer Support
Not enough data
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Data Security
Not enough data
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Administration
Not enough data
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
8.5
741
8.0
269
8.4
720
8.5
276
8.8
742
8.8
274
8.3
639
8.2
271
7.8
425
7.1
265
8.6
481
8.7
274
Knowledge Dissemination
8.3
658
8.7
269
8.6
742
9.0
274
9.1
790
8.8
267
8.6
767
8.5
263
8.1
463
8.6
262
7.8
411
7.8
255
8.8
463
9.1
266
8.3
439
7.8
253
8.5
432
7.9
252
Agentic AI - Knowledge Base
7.5
166
7.7
40
7.5
165
7.8
40
7.4
164
7.5
40
Login Options
9.1
36
Not enough data
8.2
31
Not enough data
Productivity
7.4
31
Not enough data
8.0
31
Not enough data
8.0
32
Not enough data
7.3
30
Not enough data
7.7
31
Not enough data
Customization
8.0
31
Not enough data
8.9
31
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.6
28
Not enough data
Automation
8.5
44
Not enough data
8.5
41
Not enough data
8.6
43
Not enough data
Administration
8.7
43
Not enough data
8.3
43
Not enough data
9.0
40
Not enough data
Project management
8.7
41
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
7.7
41
Not enough data
8.3
41
Not enough data
Workload
7.7
41
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.0
41
Not enough data
Communication & Collaboration
8.5
41
Not enough data
9.1
45
Not enough data
8.9
45
Not enough data
Cost Management
7.7
41
Not enough data
7.8
41
Not enough data
7.6
41
Not enough data
Integration
7.9
39
Not enough data
7.7
41
Not enough data
7.6
40
Not enough data
Generative AI
8.0
41
Not enough data
8.0
40
Not enough data
Agentic AI - Work Management
7.6
37
Not enough data
7.6
38
Not enough data
7.8
38
Not enough data
8.0
37
Not enough data
Communication
7.1
55
Not enough data
8.5
57
Not enough data
7.7
52
Not enough data
8.1
57
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
52
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
8.0
51
Not enough data
8.2
51
Not enough data
Project Management
8.3
53
Not enough data
8.5
53
Not enough data
8.9
51
Not enough data
9.0
51
Not enough data
Remote Collaboration
9.1
54
Not enough data
8.8
54
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.8
52
Not enough data
7.7
51
Not enough data
Agentic AI - Project Collaboration
7.1
49
Not enough data
7.6
49
Not enough data
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
163
Not enough data
9.1
161
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
173
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
172
Not enough data
8.2
170
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Helpjuice are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Computer Software
24.9%
Information Technology and Services
11.6%
Telecommunications
4.1%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.9%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Helpjuice has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
