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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Helpjuice and Document360 have a strong focus on knowledge base functionality, with Document360 slightly edging out with a score of 9.6 compared to Helpjuice's 9.2. Reviewers mention that Document360's user interface is more intuitive, making it easier to navigate and manage content.
- Reviewers mention that Helpjuice excels in quality of support, scoring 9.5, which matches Document360's score. Users on G2 appreciate the responsiveness and helpfulness of Helpjuice's support team, often highlighting their quick turnaround times for resolving issues.
- Users say that Document360 offers superior database management capabilities, scoring 9.3 against Helpjuice's 8.8. Reviewers mention that Document360's ability to handle large volumes of data efficiently is a significant advantage for organizations with extensive knowledge bases.
- G2 users report that Document360's ease of use is rated higher at 9.3 compared to Helpjuice's 9.0. Reviewers mention that the onboarding process for Document360 is more streamlined, allowing teams to get up and running faster.
- Users on G2 highlight that Document360 provides better integration options, scoring 9.1 versus Helpjuice's 8.4. Reviewers mention that Document360's ability to connect with various third-party applications enhances its functionality and makes it a more versatile tool for businesses.
- Reviewers mention that Helpjuice's content editor is robust, scoring 8.7, but Document360 slightly outperforms it with a score of 8.8. Users report that Document360's editor offers more advanced features, such as real-time collaboration, which is beneficial for teams working together on content creation.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Helpjuice
No pricing availableFree Trial
Document360
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.0
344
Ease of Use
9.3
350
9.1
359
Ease of Setup
9.1
235
9.2
316
Ease of Admin
9.1
211
9.1
278
Quality of Support
9.5
335
9.5
325
Has the product been a good partner in doing business?
9.4
209
9.4
273
Product Direction (% positive)
9.5
312
9.5
343
Features by Category
Administration
9.3
80
8.8
77
9.1
76
8.6
74
Feature Not Available
8.7
74
Knowledge Management
9.5
93
9.3
70
9.2
88
8.9
69
9.0
87
8.9
69
Compliance
9.1
82
8.7
76
9.2
79
8.7
75
9.3
74
8.5
75
9.2
71
8.3
74
Customer Support
9.2
83
8.8
71
8.9
81
8.6
70
8.9
76
8.5
68
Data Security
9.0
66
8.5
73
9.2
72
8.7
71
9.4
84
9.0
71
9.3
75
Feature Not Available
Administration
8.9
77
8.5
68
9.3
94
9.0
69
9.3
94
9.2
70
Generative AI
8.2
30
8.3
63
Knowledge Pages
8.5
174
8.0
269
8.6
170
8.5
276
8.9
181
8.8
274
8.4
149
8.2
271
7.8
120
7.1
265
8.8
147
8.7
275
Knowledge Dissemination
8.7
175
8.7
269
9.1
179
9.0
274
9.2
179
8.8
267
8.8
175
8.5
263
8.5
141
8.6
262
7.9
116
7.8
255
9.0
146
9.1
266
8.2
125
7.8
253
8.2
124
7.9
252
Agentic AI - Knowledge Base
8.1
24
7.7
40
8.3
24
7.8
40
8.2
24
7.5
40
Generative AI
8.4
47
8.4
117
Self-Service Experience
9.4
125
9.6
164
9.4
123
9.0
162
Feature Not Available
7.4
149
8.6
72
8.5
148
8.9
79
8.8
148
Self-Service Platform
9.2
81
9.4
156
8.4
74
8.1
145
8.4
68
8.0
144
8.6
72
8.0
141
Agentic AI - Customer Self-Service
8.5
10
7.6
40
8.5
10
7.7
40
7.7
10
7.7
40
8.5
10
7.8
40
8.5
10
8.2
39
8.2
10
7.7
40
8.5
10
8.1
40
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Helpjuice are categorized as Knowledge Base, Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation and Help Authoring Tool (HAT)
Helpjuice has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Helpjuice has no discussions with answers
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