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Compare Document360 and Helpjuice 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansHelpjuice
Star Rating
(370)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpjuice excels in user satisfaction, with many praising its AI-powered search and chatbot features that empower customers to find answers independently, significantly reducing case volume for support teams.
- Users say Document360 offers a highly intuitive user interface, making it easy to structure knowledge bases with features like versioning and custom roles, which are particularly beneficial for teams looking to streamline their documentation processes.
- Reviewers mention that Helpjuice's setup process is straightforward, with many users highlighting its versatile document management capabilities that allow for easy keyword addition and user feedback integration, making it a great tool for onboarding new team members.
- According to verified reviews, Document360's article editor is robust and user-friendly, enabling faster creation and organization of documentation, which users find significantly improves their workflow compared to previous methods.
- G2 reviewers highlight that both platforms provide excellent support, but Helpjuice stands out with its high-quality support ratings, ensuring users feel well-supported during their implementation and ongoing use.
- Users report that while Helpjuice has a slight edge in overall satisfaction, Document360's powerful search functionality and AI writing assistant are game changers for teams looking to enhance their documentation quality and efficiency.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Helpjuice
No pricing availableFree Trial
Document360
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.0
350
Ease of Use
9.3
350
9.1
365
Ease of Setup
9.1
235
9.2
321
Ease of Admin
9.1
211
9.1
282
Quality of Support
9.5
335
9.5
331
Has the product been a good partner in doing business?
9.4
209
9.4
277
Product Direction (% positive)
9.5
312
9.5
348
Features by Category
Administration
9.3
80
8.8
76
9.1
76
8.6
73
Feature Not Available
8.7
73
Knowledge Management
9.5
93
9.3
70
9.2
88
8.8
68
9.0
87
8.9
68
Compliance
9.1
82
8.7
76
9.2
79
8.7
74
9.3
74
8.5
74
9.2
71
8.3
73
Customer Support
9.2
83
8.7
70
8.9
81
8.6
69
8.9
76
8.5
68
Data Security
9.0
66
8.5
72
9.2
72
8.6
70
9.4
84
9.0
70
9.3
75
Feature Not Available
Administration
8.9
77
8.4
67
9.3
94
8.9
68
9.3
94
9.2
70
Generative AI
8.2
30
8.3
63
Knowledge Pages
8.5
174
8.0
268
8.6
170
8.5
276
8.9
181
8.8
274
8.4
149
8.2
272
7.8
120
7.2
265
8.8
147
8.7
275
Knowledge Dissemination
8.7
175
8.7
268
9.1
179
9.0
274
9.2
179
8.8
268
8.8
175
8.5
262
8.5
141
8.6
262
7.9
116
7.8
254
9.0
146
9.1
265
8.2
125
7.8
253
8.2
124
7.9
251
Agentic AI - Knowledge Base
8.1
24
7.5
41
8.3
24
7.7
41
8.2
24
7.5
40
Generative AI
8.4
47
8.4
117
Self-Service Experience
9.4
125
9.6
165
9.4
123
9.0
162
Feature Not Available
7.4
149
8.6
72
8.5
148
8.9
79
8.8
148
Self-Service Platform
9.2
81
9.4
158
8.4
74
8.1
145
8.4
68
8.0
145
8.6
72
8.0
141
Agentic AI - Customer Self-Service
8.5
10
7.6
40
8.5
10
7.7
40
7.7
10
7.7
40
8.5
10
7.8
40
8.5
10
8.2
39
8.2
10
7.7
40
8.5
10
8.1
40
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Helpjuice are categorized as Knowledge Base, Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation and Help Authoring Tool (HAT)
Helpjuice has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
24.4%
Information Technology and Services
11.7%
Telecommunications
4.6%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.9%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Helpjuice has no discussions with answers
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