Helpjuice Pricing Overview

We’ve been using Helpjuice for a while now, and overall it’s been a great experience. It does exactly what we need it to do—make documentation easy to create, organize, and find. The interface is clean, intuitive, and doesn’t require hours of training to get the hang of. Even folks who don’t usually love writing documentation have found it easy to contribute.

One of the best parts is how customizable it is without being complicated. You can tailor it to match your brand, structure folders however you want, and even get pretty decent analytics out of the box. Search works well, permissions are flexible, and collaboration across teams is smooth. It’s also very budget-friendly compared to a lot of other tools out there, especially considering the features you get. Review collected by and hosted on G2.com.

Of course, no platform is perfect. There are a few areas where things could be even better—sometimes formatting can get a little quirky, and bulk editing or cleanup tasks could be more streamlined. But honestly, those feel more like opportunities for improvement than real problems. The team at Helpjuice is responsive, always pushing out updates, and genuinely seems invested in improving the product. Review collected by and hosted on G2.com.

Easy to segment user access by product, while reducing duplicate content. All the features you expect from a knowledge base software company, plus some nice extras. Review collected by and hosted on G2.com.

We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that cause me to lose my work, and lose formatting changes that I have made. I have reported these to the team and shared loom recordings, the team acknowledged there were bugs but told me they're unlikely to get looked at by the dev team for atleast a few weeks (let alone fixed) because the are focusing on a sprint to get new features out.

This is very disappointing, and very frustrating as we are a week out from launch and I haven't been given any workarounds or even been told that the bugs have been passed on to the dev team. Review collected by and hosted on G2.com.