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Compare Helpjuice and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Helpjuice
Star Rating
(364)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceZendesk for Customer Service
Star Rating
(6,686)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansHelpjuice vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Helpjuice easier to use, set up, and administer. Reviewers also preferred doing business with Helpjuice overall.
- Reviewers felt that Helpjuice meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Helpjuice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpjuice over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpjuice
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.0
344
8.6
5,140
Ease of Use
9.1
359
8.6
5,184
Ease of Setup
9.2
316
8.0
3,205
Ease of Admin
9.1
278
8.2
3,082
Quality of Support
9.5
325
8.4
4,818
Has the product been a good partner in doing business?
9.4
273
8.4
3,007
Product Direction (% positive)
9.5
343
8.0
4,793
Features by Category
Ticket and Case Management
Not enough data
8.8
2560
|
Verified
Not enough data
8.7
2575
|
Verified
Not enough data
8.5
2504
|
Verified
Not enough data
8.4
2346
|
Verified
Not enough data
8.2
1922
|
Verified
Not enough data
8.4
2401
|
Verified
Not enough data
8.6
2391
|
Verified
Not enough data
8.3
1860
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
Not enough data
8.5
2061
|
Verified
Not enough data
8.8
2313
|
Verified
Not enough data
8.4
1730
|
Verified
Not enough data
8.0
1431
|
Verified
Not enough data
8.0
1314
|
Verified
Platform
Not enough data
7.8
1388
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1948
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2342
|
Verified
Not enough data
8.0
2406
|
Verified
Administration
8.8
76
Not enough data
8.6
73
Not enough data
8.7
73
Not enough data
Knowledge Management
9.3
70
Not enough data
8.8
68
Not enough data
8.9
68
Not enough data
Compliance
8.7
75
Not enough data
8.7
74
Not enough data
8.5
74
Not enough data
8.3
73
Not enough data
Customer Support
8.7
70
Not enough data
8.6
69
Not enough data
8.5
68
Not enough data
Data Security
8.5
72
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Feature Not Available
Not enough data
Administration
8.4
67
Not enough data
8.9
68
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Knowledge Pages
8.0
268
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.2
265
Not enough data
8.7
275
Not enough data
Knowledge Dissemination
8.7
268
Not enough data
9.0
273
Not enough data
8.8
267
Not enough data
8.5
262
Not enough data
8.6
262
Not enough data
7.8
254
Not enough data
9.1
265
Not enough data
7.8
252
Not enough data
7.9
251
Not enough data
Agentic AI - Knowledge Base
7.5
41
Not enough data
7.7
41
Not enough data
7.5
40
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1776
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
650
Not enough data
8.5
897
Not enough data
8.6
823
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
8.4
117
Feature Not Available
Self-Service Experience
9.6
164
8.5
1499
9.0
162
8.5
1436
7.4
149
8.0
1023
8.5
148
7.7
647
8.8
148
8.0
779
Self-Service Platform
9.4
156
8.2
827
8.1
145
8.2
841
8.0
144
7.7
657
8.0
141
8.2
805
Agentic AI - Customer Self-Service
7.6
40
8.3
62
7.7
40
8.3
62
7.7
40
8.2
63
7.8
40
8.6
62
8.2
39
8.6
60
7.7
40
8.2
62
8.1
40
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Zendesk for Customer Service are categorized as Customer Self-Service
Unique Categories
Helpjuice is categorized as Contact Center Knowledge Base and Knowledge Base
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Computer Software
14.0%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
Helpjuice has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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