Helpjuice Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 164 Helpjuice reviews.

Based on 162 Helpjuice reviews. Makes articles in the knowledge base searchable on the web.

Based on 149 Helpjuice reviews. Enables users to engage with other users to solve common issues.

As reported in 148 Helpjuice reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences 148 reviewers of Helpjuice have provided feedback on this feature.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 156 reviewers of Helpjuice have provided feedback on this feature.

As reported in 145 Helpjuice reviews. Automates some or all operation related tasks

As reported in 144 Helpjuice reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 141 Helpjuice reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 77 reviewers of Helpjuice have provided feedback on this feature.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 74 Helpjuice reviews.

Provide workflows to create and escalate issues related to risks and requests 74 reviewers of Helpjuice have provided feedback on this feature.

Based on 68 Helpjuice reviews. Integrates with live chat, chatbots, help desk, or other customer service software

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 69 reviewers of Helpjuice have provided feedback on this feature.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took This feature was mentioned in 71 Helpjuice reviews.

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 76 reviewers of Helpjuice have provided feedback on this feature.

As reported in 75 Helpjuice reviews. Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 75 reviewers of Helpjuice have provided feedback on this feature.

Perform ad-hoc or ongoing IT audits at different levels of the company. This feature was mentioned in 74 Helpjuice reviews.

As reported in 73 Helpjuice reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 71 Helpjuice reviews.

As reported in 71 Helpjuice reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Based on 269 Helpjuice reviews. Provides pre-made templates for wiki pages and knowledge articles.

Based on 277 Helpjuice reviews. Allows users to leave feedback within a wiki page or knowledge article.

Based on 275 Helpjuice reviews. Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree. This feature was mentioned in 272 Helpjuice reviews.

Detects any creation of already existing knowledge pages and alerts user This feature was mentioned in 266 Helpjuice reviews.

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio This feature was mentioned in 276 Helpjuice reviews.

As reported in 269 Helpjuice reviews. Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role. This feature was mentioned in 274 Helpjuice reviews.

Based on 268 Helpjuice reviews. Offers additional tools that facilitate knowledge sharing and collaboration.

Based on 263 Helpjuice reviews. Notifies users when changes occur.

As reported in 263 Helpjuice reviews. Offers AI-based search capabilities

Based on 255 Helpjuice reviews. Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed 266 reviewers of Helpjuice have provided feedback on this feature.

As reported in 253 Helpjuice reviews. Integrated with other tools to faciliate the sharing of information

Based on 252 Helpjuice reviews. Integrates with other knowledge repositories in the business

As reported in 71 Helpjuice reviews. Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content This feature was mentioned in 69 Helpjuice reviews.

Helps users understand which knowledge articles are working and identifies areas of improvement 69 reviewers of Helpjuice have provided feedback on this feature.

Based on 71 Helpjuice reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

As reported in 70 Helpjuice reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

As reported in 69 Helpjuice reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Based on 117 Helpjuice reviews. Condenses long documents or text into a brief summary.

Based on 64 Helpjuice reviews. Condenses long documents or text into a brief summary.

Based on 41 Helpjuice reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 41 reviewers of Helpjuice have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 40 Helpjuice reviews.

Capability to perform complex tasks without constant human input 40 reviewers of Helpjuice have provided feedback on this feature.

Based on 40 Helpjuice reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 40 reviewers of Helpjuice have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 40 Helpjuice reviews.

Engages in human-like conversation for task delegation 39 reviewers of Helpjuice have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 40 Helpjuice reviews.

As reported in 40 Helpjuice reviews. Makes informed choices based on available data and objectives