--- title: Helpjuice Reviews meta_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 380 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 380 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpjuice Reviews **Vendor:** Helpjuice **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.7/5.0 **Total Reviews:** 380 ## About Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. ## Helpjuice Pros & Cons **What users like:** - Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. (80 reviews) - Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. (75 reviews) - Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. (68 reviews) - Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. (59 reviews) - Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. (54 reviews) - Customizability (47 reviews) - Knowledge Base (34 reviews) - Easy Setup (33 reviews) - User Interface (31 reviews) - Intuitive (24 reviews) **What users dislike:** - Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. (22 reviews) - Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. (20 reviews) - Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. (19 reviews) - Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. (14 reviews) - Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. (13 reviews) - Software Bugs (11 reviews) - Users face **missing features** , such as buggy multi-language support, limited editing functions, and navigation issues. (10 reviews) - Search Limitations (10 reviews) - Users find the **editing limitations** of Helpjuice frustrating, as they face issues with comments and formatting inconsistencies. (9 reviews) - Email Communication Issues (8 reviews) ## Helpjuice Reviews ### 1. Versatile, fair in price, and with clever URL matching **Rating:** 4.0/5.0 stars **Reviewed by:** Florian S. | Technischer Redakteur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Helpjuice?** The many customizations that customer service enables. The prices in this regard are also fair. Also good is the easy integration of the help page, e.g., in apps. What I find helpful is that articles do not need to be re-uploaded during updates, but only republished. The whole system with URL matching is also good, especially because you are now warned if multiple articles or folders have the same URL. **What do you dislike about Helpjuice?** Overall, the translations are often very literal. For technical terms, I lack the option to provide a glossary. At least there are "Protected terms," which are helpful for terms that should not be translated. **What problems is Helpjuice solving and how is that benefiting you?** Bugs and custom adjustments (especially) are well implemented. Because there are some areas where I have specific requirements to ensure good usability of the knowledge base. ### 2. Effective Tool for Centralizing Documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Helpjuice?** The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases. Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps. Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments. **What do you dislike about Helpjuice?** The editor can feel constrained when working with more advanced formatting or structured layouts. Certain workflows, especially around multilingual content management, require careful configuration to avoid inconsistencies. Some tasks may also require additional manual steps compared to more integrated documentation platforms. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us centralize and structure our knowledge base in a single, searchable platform. Before implementing it, information was scattered across different tools and formats, which made it difficult for both internal teams and end users to find accurate, up-to-date documentation. ### 3. Helpjuice is a flexible, user-driven solution to educate our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Helpjuice?** Helpjuice is very customizable to provide reference and education materials for our employees on policies, procedures, and self-help to complete tasks. Being able to easily choose between direct input or upload a pre-existing document makes set up, implementation, and on-going maintenance a snap. The new features that include smart searches seem to be helping our people find what they need, when they need it rather than waiting for another person to respond to an email or message. **What do you dislike about Helpjuice?** A few of the upsides can be downsides if you are not keeping the data up to date. The user/administrator driven focus of the platform requires staying aware of articles or documents that need to be updated. We have found at times that information is lingering on the platform that hasn't been reviewed, updated, or removed that can lead to confusion or miscommunications. Helpjuice sends emails to administrators prompting for helping what users may or are searching on, but they are often not very targeted to a person who can answer it or may not be an article that needs review. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is a resource for our team to find answers or instructions related to HR, accounting, and technical information when it is needed. ### 4. HelpJuices provides a centralized knowledge hub for FlowWright **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi R. | Tech Content Writer, Product Tech Support, Client relationship management., Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** HelpJuice serves as a single source of truth for all our product documentation, FAQs, and how-to guides. This feature prevents information silos and ensures consistency to manage the help literature. Our customers can find answers to their questions independently, reducing the number of support tickets and allowing our support team to focus on more complex issues. The advanced search capabilities enable our customers to quickly find the information they need within the product knowledge base. HelpJuice offers features like collaborative editing, version control, and workflow approvals, enabling our software and marketing teams to create, update, and manage content efficiently and accurately. HelpJuice provides detailed analytics on user engagement and search trends. This insight helps us to fix the knowledge gaps and optimize the help content. **What do you dislike about Helpjuice?** Within the HelpJuice knowledge base UI, articles grouped by category can be sorted alphabetically or have new articles listed at the top. But when we look up the published pages, the articles do not exhibit the same list order. The white spaces included intentionally inside the article are removed after the article is published. **What problems is Helpjuice solving and how is that benefiting you?** Most important. HelpJuice has empowered our users to find the answers themselves, by creating a comprehensive, easily searchable knowledge base with FAQs, how-to guides, and troubleshooting steps. ### 5. Very helpful and flexible software **Rating:** 4.0/5.0 stars **Reviewed by:** Paula G. | Lead Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** Implementation time was top tier. The team was very available and helpful, considering our tight deadlines. The migration was seamless from what we already had to a HelpJuice environment. Team is available and responsive. Regular follow-ups are planned to make sure we're up to date and making the most out of the tool. **What do you dislike about Helpjuice?** Highly dependent on CSM or teams for updates and customisations. Lack of clarity when it comes to the process we need to go through in order to get some things done (through the platform or via email). **What problems is Helpjuice solving and how is that benefiting you?** We needed a knowledge base that dissociated from our Hubspot CRM. We have recently deployed a new software that required to change our workflows from Hubspot and HelpJuice was just the service we needed to do that. The AI functionalities are also great to help our customers and clients get to the answers they need in no time. ### 6. Reliable and user-friendly platform for managing our Help Center **Rating:** 4.0/5.0 stars **Reviewed by:** Beatriz M. | Team Lead - Knowledge, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Helpjuice?** Helpjuice makes it easy to create, organize, and maintain a professional Help Center. The interface is clean and intuitive, and it supports multiple languages, which is essential for our team. The analytics features help us understand what users are looking for, and the customization options allow us to match our branding. Their customer support is responsive and proactive, which makes a big difference in our daily operations. **What do you dislike about Helpjuice?** There's not much to dislike — overall, it’s a very solid tool. If anything, the learning curve for theme customization might be a bit steep for non-technical users, but the support team is always available to help when needed. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows us to centralize all our product documentation and make it accessible in multiple languages for our global users. It helps reduce the number of repetitive support requests by offering clear and searchable content, which ultimately improves the customer experience and reduces workload for our support teams. The platform also supports internal knowledge sharing, making onboarding and cross-team collaboration much easier. ### 7. Helpjuice is a great integral tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Aclaina P. | Instructional Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Helpjuice?** Helpjuice offers what most of knowledge base does but in a more integral and automated way. I love how every time they are looking for new features and implementation for the user needs. **What do you dislike about Helpjuice?** They keep changing their processes to establish new rules and new fees that were not disclosed in the initial contract as well as changing the SLAs as the timing change and the requirements for the needs of the customer change if you start charging them more money **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helped one of our main issues and it was to make the information accessible for our users, as a Non profit organization we aim to have the information accesible for a lot of people and the solution at the reach of the hand, easy to find and easy to use. ### 8. Excellent Customer Service, But Outdated Editor Design **Rating:** 3.5/5.0 stars **Reviewed by:** support m. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Helpjuice?** Customer Support, Frequency of Use, Code editor section is convenient **What do you dislike about Helpjuice?** Editor Design, editor side is quite old styled, hard to use editor features **What problems is Helpjuice solving and how is that benefiting you?** We use helpjuice as customer support website. ### 9. Easy to use, good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** tim p. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Helpjuice?** Support was very accessible when I needed help trying to learn how to learn how to use the editor and understand the different features. Also have a lot of good case studies/examples of other sites using helpjuice which is nice. Admin features are easy to navigate and use too. **What do you dislike about Helpjuice?** Visual editor is a little limited in things you can change. Was hoping for more functionality without having to touch code. **What problems is Helpjuice solving and how is that benefiting you?** Trying to design our product's help documentation. Helpjuice has a high floor and is easy to get something up and going with little complications which is great. We use links in our product that direct to helpjuice so it's a direct source of help for our product. ### 10. Comfortable **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Ebenezer A. | Analista sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Helpjuice?** The support is quite agile, and most of the time they provide you with the solution. **What do you dislike about Helpjuice?** Sometimes it has stability issues and takes time to load some settings and menus. **What problems is Helpjuice solving and how is that benefiting you?** Resolve to be able to organize the information and that benefits us by allowing us to arrange it quickly. ### 11. HelpJuice **Rating:** 4.0/5.0 stars **Reviewed by:** Lynn M. | SVP - Credit Policy, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** I like the functionality of our site. HJ completely customized our site as we requested. I also love the AI feature. We have a lot of products and having a captive AI is a big win. **What do you dislike about Helpjuice?** I would prefer more communication when they are resolving issues on the site. We report and generally do not receive an ETA or status updates. We have to follow up. **What problems is Helpjuice solving and how is that benefiting you?** We are operating efficiently with a reduced staff due to the functionality and innovation provided by HJ. ### 12. Knowledge management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Helpjuice?** Powerful and fast search functionality Easy-to-use content editor Fully customizable design and branding Real-time collaboration and version history In-depth analytics and usage tracking Responsive and helpful customer support Multi-language article support **What do you dislike about Helpjuice?** Limited layout flexibility for article templates No built-in workflow for content approvals Occasional formatting issues when copying/pasting content Search analytics could be more detailed Limited integrations with external tools (e.g., Slack, Teams) User role permissions are somewhat basic No built-in version comparison for articles **What problems is Helpjuice solving and how is that benefiting you?** Scattered documentation Slow onboarding Difficult knowledge sharing Outdated or hard-to-update content Lack of content usage insights ### 13. Design options are robust! **Rating:** 3.5/5.0 stars **Reviewed by:** Nigel J. | Program Data & Fiscal Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Helpjuice?** The ability to update the front and CSS and HTML coding in a lot of ways to add dynamic user experience **What do you dislike about Helpjuice?** The level of difficulty to implement customization without additional fees **What problems is Helpjuice solving and how is that benefiting you?** Helping to keep staff educated on industry and client changes and centralizing standard procedures ### 14. Some technical aspects of managing with Helpjuice **Rating:** 3.5/5.0 stars **Reviewed by:** Halim K. | User support manager / UX specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Helpjuice?** I really appreciate the responsiveness and support whenever I reach out. The vigilant communication and clear instructions in all cases are highly commendable. However, I noticed that the first auto-reply message could use some adjustment. Since I live in the Pacific time zone, it’s clear that the support team often replies based on US/Europe time zones. Instead of saying, "We typically reply in a few minutes," it might be better to say, "We typically reply in a few minutes, but it may take up to 24 hours." This small change could help set more realistic expectations. **What do you dislike about Helpjuice?** Some techincal/UX improvements are needed. 1) Translations for categories and article titles need to appear when switching locales. Right now, I have to copy-paste content into Google Translate to figure out what it is and where it's located because the titles aren’t translated. It would be helpful if English translation would appear per non-English content. 2) Locale switch UX needs improvement. The sidebar only shows 8 locales, and the rest appear under a three-dot menu. When I try to move the cursor to click the flags under the menu, the flags disappear, making it very difficult to switch locales. This issue needs to be addressed for smoother navigation. **What problems is Helpjuice solving and how is that benefiting you?** Easy management of all the content. Smooth navigation of the content with categories in multiple locales. ### 15. New User Login Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Diane P. | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Helpjuice?** HelpJuice, in my opinion is very easy to use and understand. As a team member of Training, I am tasked to troubleshoot errors that other learners may run into. That was the scenario today. A new user was not accessing HelpJuice properly, which I didn't know, until I reached out to your HelpJuice HelpDesk team and reach Ivanna. **What do you dislike about Helpjuice?** At this time, I don't have anything that I dislike. **What problems is Helpjuice solving and how is that benefiting you?** HelpJuice will be a tool to streamline all aspects of our business, it is easy to use. ### 16. Helpjuice Review **Rating:** 4.0/5.0 stars **Reviewed by:** Eman J. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use, great for organizing content, and the fast, helpful customer support really makes a difference. **What do you dislike about Helpjuice?** The customization options feel a bit limited without developer support, and navigating certain settings can be unintuitive. **What problems is Helpjuice solving and how is that benefiting you?** The customization options allow us to tailor the platform to our needs, which saves time, reduces repetitive questions, and boosts productivity. ### 17. A great addition to the workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** The ease of accessibility and syncing with our internal software **What do you dislike about Helpjuice?** It could be easier to format, and does take a bit of time to get used to and ensure it's formatted correctly **What problems is Helpjuice solving and how is that benefiting you?** Where regular training can be a struggle with all product and feature updates with a predominantly remote workbase, Helpjuice allows an individual to provide updated information to the entire team in a timely fashion ### 18. Good and improvment is always apprisated **Rating:** 4.0/5.0 stars **Reviewed by:** Toncho T. | Systems Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Helpjuice?** It is relatively easy to add content and the automation translation module is very helpful. It is good to make a structure of a help library for a product you support or documents that need to be accessible only for your team or outside users. **What do you dislike about Helpjuice?** I've been experiencing issues leaving comments in a document for other editors. It's been quite challenging to leave a comment on an article in a specific place. The comment disappeared or I found it attached to the wrong place, not where I intended to have it. Also, when I use an accordion on a document usually when I open it the first time as a live page, the page scrolls to the end of the document instead of the top of the accordion I just opened. This is not helpful at all and is very confusing for the users, Many times, I need to refer to only specific parts of a document I created, and there is no function to add an anchor or somehow reference this part in an outside document. For example, in an e-mail, I want to point to one specific part of a document. I need to refer to the entire article and explain in the e-mail to what chapter I am referring to. It will be helpful to be able to have an internal link for a section that can be shared. I fixed this issue by creating a separate document for my separate sections for one article, but it not allow you to have the entire document in one place and use it as a place of reference **What problems is Helpjuice solving and how is that benefiting you?** Accessing documents in one place. Be able to make changes in one place and share these documents on different platforms. it helps us not to have multiple places for information and only one source of Truth Also, helps with the way the document can have a layout providing a similar structure for the help the communication which is helpful when you have a big amount of information to have a similar structure and the same formatting ### 19. Helpjuice has saved us time **Rating:** 4.0/5.0 stars **Reviewed by:** Janette F. | Deputy Director of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Helpjuice?** That customers can read our articles and do self help, saves customer support time **What do you dislike about Helpjuice?** Formatting reports can sometimes be tricky. If you put a numbered list, you can't add an image on one of the numbered steps, it will restart the steps after the image at 1. 2. 3. **What problems is Helpjuice solving and how is that benefiting you?** When customers need to know how to use the system, they can watch a video or read an article, it reduces support traffic ### 20. An effective, well-built documentation site for most needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Helpjuice?** It's easy to understand the editor, and once you have a grasp on how everything works, it's relatively simple. There are folders (categories), articles, tags, a search bar, document uploads, etc. It has all the basics and is easy to start on. You can add any file type as far as I know to an article. Great privacy controls, tracking who is visiting articles, who is logging in, who can see certain articles, etc. You can easily import from many other areas, such as Word, PDF, HelpScout, Zendesk, Excel, CSV, etc. I believe it depends on your business plan, but you can request professional help for many things, such as site customization or importing. **What do you dislike about Helpjuice?** The editor is simple, but lacks a lot of features. For example, centering images sometimes doesn't work for no apparent reason. I've noticed bugs when editing very long articles with many tabs and sub-groups (accordions). I'll edit a section and it won't save unless I refresh the page, etc. It has an HTML editor but the style usually doesn't carry over very well and using the HTML editor is a lot more pain than it's worth (coming from an HTML dev). Navigating the file uploads can be time consuming if you have many many files. The API is not super well developed. For example, you can export very comprehensive user data from the site, but if you make an API request for it you don't get as much information. If you don't use APIs don't worry about this. If you do, expect some extra development time. **What problems is Helpjuice solving and how is that benefiting you?** It's a brilliant way to connect many products or documentation under one roof, and split them into teams with different visibility rather than having multiple sites. ### 21. Excellent customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Helpjuice?** We have very specific customization needs and they were the only product that afforded us what we needed. **What do you dislike about Helpjuice?** The editor lacks some of the page design features that I think should be available. There are features that are being sold as being part of the product that don't really work. **What problems is Helpjuice solving and how is that benefiting you?** Very specific customization for how to secure the knowledge base for our users. ### 22. Impressive knowledge base software **Rating:** 4.0/5.0 stars **Reviewed by:** Ed M. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use and customise. The support team are very helpful and able provide assistance with technical questions and content migration. The product is competitively priced. **What do you dislike about Helpjuice?** We are still working to optimise the search function in our knowledge base, and this is slightly more challenging than expected. However, the support team are being helpful in resolving this. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice provides a single location to store, organise and search for our resources. ### 23. Helpjuice helps accelerate the juices of your coworkers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Helpjuice?** It's easy to use and user friendly. You can do a lot of customization with how your deployment appears, and the Helpjuice team has always been super helpful in making that customization possible. Writing and categoryizing articles is super easy and fluid. They appear to use some sort of Google word processor, so it can feel very familiar if you are using Goolge suite. **What do you dislike about Helpjuice?** The search function can sometimes be a little wonky. It'll at times dig deep into articles to find the right data, but other times it will show you a wide variety of articles that are not close to your search topic. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is being used as an internal repository for articles about all aspects of our business. ### 24. Good value for the money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Helpjuice?** 1. Easy to get started. If your KB is simple in organization (top-down organization of folders with individual articles), it is a quick go 2. Support responsiveness. I've often gotten quick answers to my questions, during all phases (evaluation, implementation, customization, and troubleshooting) 3. Wide variety of features. While we didn't take advantage of all of them, we appreciated that they had article workflow, different roles (contributors to collaborators), abilities for users to suggest edits, a robust API, and more. **What do you dislike about Helpjuice?** 1. The editing experience was quite rickety. We often lost edits and comment threads, and we were often not sure if anything was actually sticking / being saved. Each iteration of the "new editor" became more-and-more complicated & slower. 2. API permissions. If I wanted a user to be able to do anything with the API, I had to make them an admistrator, which was a non-starter. 3. Restricted access was complicated. We had a private area of our KB we wanted only certain customers to access — gating that area would require either purchasing an obscene amount of additional seats (one for every customer user who wanted to access), or a complicated process of generating a tokenized URL that we had to share amongst multiple customers. **What problems is Helpjuice solving and how is that benefiting you?** We needed a KB to support a wide variety of personas — not just end-users at our customers, but also architects, marketing, and sales engineers. We were able to use HJ to effectively craft a single KB that met all of those needs, including development of shared (reusable) content that replicated across multiple pages. ### 25. Competent Help Center Option **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Helpjuice?** It's releatively easy to get started and their team and customer support is excellent **What do you dislike about Helpjuice?** It's interface and orgnaization structure requires a lot of learning and sometimes doesn't make sense from a UX perspective. They also need to work on communication with clients as a lot of email campaigns seem to be siloed and I don't think they realize how much they are emailing clients. **What problems is Helpjuice solving and how is that benefiting you?** Basic Help Center system that needed to be adapted to our branding. ### 26. Rocky start, but presently satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Helpjuice?** I started with Helpjuice early on. It wasn't the smoothest experience, but their support staff has been very helpful. The Swifty chatbot has been quite useful as well. I like that it's been a solid Knowledge Base platform so far. **What do you dislike about Helpjuice?** There are a few formatting bugs. Additionally, line spacing in the new editor is a simple feature request people have been asking for a long time, but it hasn't been implemented yet. **What problems is Helpjuice solving and how is that benefiting you?** Knowledge resource and chatbot have been helpful. ### 27. Okay if you need a cheap solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Helpjuice?** It's extremely affordable, and the team behind it is trying its best. **What do you dislike about Helpjuice?** The UI can feel a bit clunky, and it's not as smooth an experience if you have tons of people editing and uploading articles, categories, etc. **What problems is Helpjuice solving and how is that benefiting you?** It helped us set our handbook which is now well organized and relatively easy to browse. ### 28. A great solution for documentation. **Rating:** 4.0/5.0 stars **Reviewed by:** Marla M. | Global Adoption and User Support Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Helpjuice?** The ability to give multiple levels of rights for documentation creation. **What do you dislike about Helpjuice?** Language translation structure is challenging. When a folder in the original language is moved, the language structure does not follow. **What problems is Helpjuice solving and how is that benefiting you?** Having a central place for documentation that is easy to search with the ability to have embedded articles from other locations so that there is a single source of truth. We have information that needs to be in different documentation for different products, that information only needs to be written and updated on one location and it updates everywhere it is located. ### 29. Helpjuice helped our support team build an internal knowledge base for processes and onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Filipe M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Helpjuice?** search function, division in folders/sections, visibility management **What do you dislike about Helpjuice?** External tool, hard to embed into a product **What problems is Helpjuice solving and how is that benefiting you?** Having a central place to write all of our team's processes, frequently encountered questions and issues, Helps with onboarding new team members, And allows us to share FAQ's with external users ### 30. This review I will do in Portuguese **Rating:** 4.0/5.0 stars **Reviewed by:** Cassio T. | Self Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Helpjuice?** What I like about Helpjuice is the freedom we have to build the Helpcenter and also in customizing our articles. Another point we also like is the support; they always respond super quickly and always with a solution to our problem. **What do you dislike about Helpjuice?** Here I see that there are still many possibilities and one of them is to improve integration with other tools, for example, Zendesk! Today there is an app in V1, however, it doesn't work very well and it would be super useful in our operation. **What problems is Helpjuice solving and how is that benefiting you?** One of the points where Helpjuice has advanced significantly, and indeed, was one of the first in the market to use AI to generate descriptions and tags. In these latest updates in the editor and with AI, it made a big difference. ### 31. Great Knowladge Base software **Rating:** 4.0/5.0 stars **Reviewed by:** Tiran Y. | Business Operation Manager , Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Helpjuice?** Customizable, cutting-edge technology, AI technology implemented **What do you dislike about Helpjuice?** Dosnt work the best the doing RTL and translations **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helped me create a good looking knowlkadge base with ai capabilities which is hard to find with its competitors ### 32. Helpjuice has been a great platform for the creation and expansion of our knowledge base **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about Helpjuice?** The best thing about Helpjuice is the user-friendly interface that it provides in terms of navigation and editing of articles, pages and posts that are done on the website through the editor. I had issues with my editing of an accordion and raised the issue with Customer Support, they looked into this and managed to fix the issue within a decent timeframe. **What do you dislike about Helpjuice?** The biggest thing that has come to my attention that can be seen as a fault with Helpjuice would be the internal image editor failing to work sometimes. There is a slight difference between the old and new editor that took a little bit to get used to, but was okay after time spent on it. **What problems is Helpjuice solving and how is that benefiting you?** Being the first point of contact for the business as users will seek out the answer in the knowledge base first before logging a request with our support team. This takes a lot of burden off of the support team in terms of traffic as customers are learning through the knowledge base and attempting to fix the problem before seeking help from our service delivery team. ### 33. Use HJ for our whole team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Helpjuice?** We love that HJ is accessible to our whole team and love that we can include key words for easy searches, and photos to aide in understanding. We use HJ everyday. **What do you dislike about Helpjuice?** Sometimes we have some issues with things not working correctly or updates that malfunction. But overall, HJ is good about fixing things when that happens. **What problems is Helpjuice solving and how is that benefiting you?** Our last knowledge base was not able to add photos, so that was a huge issue that HJ is solving for our team. ### 34. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel P. | Knowledge Base Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Helpjuice?** I like the AI Search, being able to have cetegories within categories is nice. I really like the ability to access categories only by a specific URL. **What do you dislike about Helpjuice?** The integrations are not very "smart". They don't use the AI search function for the search function included in the integrations. **What problems is Helpjuice solving and how is that benefiting you?** Having a one source of truth for everything ### 35. Great features and fast fixes/feature releases **Rating:** 4.0/5.0 stars **Reviewed by:** Travis K. | Climate Data Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Helpjuice?** There's a lot of built in functionality to make a self-help database interactive and engaging. When bugs are hit, the team is very responsive to fix them, as well as release new features to address feedback. **What do you dislike about Helpjuice?** One frustrating thing is the ability to draft in another app and paste into Helpjuice is hit or miss on whether it will retain the formatting you wanted it to. **What problems is Helpjuice solving and how is that benefiting you?** It helps us scale by allowing customers to self serve and to quickly refer them to existing documents when they do reach out. ### 36. Powerful KB Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Noor N. | Senior Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Helpjuice?** The support team is fabulous and gets back to our requests in a timely manner. Great customer service. **What do you dislike about Helpjuice?** Helpjuice can sometimes be difficult to work in, for instance, the font style can randomly change while updating documentation and it is difficult to update the table of contents. **What problems is Helpjuice solving and how is that benefiting you?** Educating our users on the product ### 37. Helpjuice experience **Rating:** 4.0/5.0 stars **Reviewed by:** Yulia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Helpjuice?** Ability to customize and not ending translations **What do you dislike about Helpjuice?** Interface loading speed - customization view is a bit laggy and doesn't reflect changes in real time. Customization requests pricing is unclear **What problems is Helpjuice solving and how is that benefiting you?** Customer Self-Service and contact center ### 38. Great customer service and customization team. Easy user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Lauryn C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Helpjuice?** For context, I use HelpJuice very frequently as I am the primary administrator for my organization. I was not present for implementation so I cannot speak on that. However, I can say that HelpJuice has amazing customer service that is very responsive. They also have a customization team that is willing to help you customize just about anything. The user interface is simple and easy to work with. Overall, I'm pretty happy with the platform. **What do you dislike about Helpjuice?** One thing that could be improved with HelpJuice is their search algorithm. It doesn't have the ability to read misspellings. This is something that we would really like to see because the reality is your average user doesn't always perform that perfect search query. Especially in the healthcare field, there are lots of words that can be misspelled. Perhaps a patient doesn't even know the exact word they are looking for and therefore can't pull up the correct article. **What problems is Helpjuice solving and how is that benefiting you?** HelpJuice helps us gather our internal documents for easy referencing. It also houses clinical articles for our patients to use. Our staff can easily refer our patients to specific articles for healthcare advice. ### 39. Great customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Hanna D. | CX Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Helpjuice?** Helpjuice is easy to use and implement with our existing website. The software definitely lightens the load for direct customer support. Helpjuice customer support chat feature has been great for getting help quickly and everyone I have encountered has been super friendly & helpful! **What do you dislike about Helpjuice?** Formatting in the articles can be a little glitchy at times but we know that's continuously being improved upon. :) **What problems is Helpjuice solving and how is that benefiting you?** Lightening the load of direct customer support - helping our customers help themselves. ### 40. Very useful for building a knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Nizar E. | Solution specialist & Project associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about Helpjuice?** Very easy and convenient to use, many useful features as the preview of the articles and access to the code **What do you dislike about Helpjuice?** The new text editor is less easy to use than the old one, the format of the text boxes and other features is also very different **What problems is Helpjuice solving and how is that benefiting you?** Can easily localize articles in different languages for more international audience ### 41. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica S. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Helpjuice?** Lots of features, easy to navigate. Good support options **What do you dislike about Helpjuice?** Sometimes articles can be hard to find/categorize **What problems is Helpjuice solving and how is that benefiting you?** Central location from which to find company-wide resources ### 42. Useful as a resource library but needs improvement from text formatting perspective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Helpjuice?** It's a great platform to house documentation & resources. Search bar works as intended to help locate what users are looking for by entering keywords. **What do you dislike about Helpjuice?** As an administrator who creates new articles & updates existing ones periodically, I find it really frustrating to format text & tables (e.g. making columns equally distributed). Would be great if it's possible to copy & paste materials directly from Word with perfect formatting, or to import materials directly from Word. **What problems is Helpjuice solving and how is that benefiting you?** It's great as a central resource library to house documentation ### 43. Adequate UI to edit and add help articles **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Helpjuice?** Useful UI, and lets us edit and add new help articles simply and easily. We're able to automate how we document pages for customers. **What do you dislike about Helpjuice?** Pretty tough to integrate into our systems and make it look good, with the custom CSS being particularly finicky, plus it's slow to load as an embedded view on our website. **What problems is Helpjuice solving and how is that benefiting you?** A central place for customer knowledge - working pretty well. ### 44. Helpful But Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Christina L. | Finance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Helpjuice?** Helpful for documentation, a lot of users can edit but at the same time the documents can be restricted **What do you dislike about Helpjuice?** Although Helpjuice is really helpful in creating this massive database, it is not as user friendly as I want it to be. **What problems is Helpjuice solving and how is that benefiting you?** Documentation Database. ### 45. Helpjuice has been very effective so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Helpjuice?** Helpjuice helps manage all of the organization and formatting or official documentation so that it is clean and consistent. It is flexible enough for my different use cases. **What do you dislike about Helpjuice?** The interface can be a bit overwhelming until you gain experience using it. The editing features don't have as much flexibility as I would like. **What problems is Helpjuice solving and how is that benefiting you?** Creating searchable documentation for customers ### 46. Attractive user knowledge base that works well once you learn the editor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Helpjuice?** The appearance on the public side is very friendly and the search field is easy to use. **What do you dislike about Helpjuice?** The editor is a pain. It responds inconsistently, is ever changing just when you get used to it, and the formatting fights numbering and bulleting conventions. **What problems is Helpjuice solving and how is that benefiting you?** It appears that the help support for HelpJuice is changing. Also, the editor is again changing. Hopefully both will make the use of the system more efficient. The use of AI is getting in my way, however. ### 47. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy F. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Helpjuice?** This is a great tool and they have great customer service **What do you dislike about Helpjuice?** Difficult to customize on your own. They can do it for you for an additional fee on top of what you're already paying. **What problems is Helpjuice solving and how is that benefiting you?** Provides a place where we can post trainings and other information and select who can access that content ### 48. A great knowledge software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Helpjuice?** The upsides are the extent to which you can customise, as well as the automatic language translations. It's easy to implement and has many useful features. **What do you dislike about Helpjuice?** The response to bugs has been lacklustre. There is a slow response to feature requests, as well as limited tracking. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice provides a 24/7 helpdesk for our customers. ### 49. Helpjuice helps us help our cutomers! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Helpjuice?** It's pretty easy to use and keep our sites currrent. **What do you dislike about Helpjuice?** Honestly, it can be a bit quirky sometimes. **What problems is Helpjuice solving and how is that benefiting you?** Allowing our customers to find materials and answers themselves without having to call customer service ### 50. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Helpjuice?** The search functionality is fast and effective, making it simple for users to find relevant information quickly. It also provides insightful analytics, helping teams understand user behavior and improve content. It also has giving feedback functionality **What do you dislike about Helpjuice?** hard to export files all at once, you need to manually select all the folders and export one by one. **What problems is Helpjuice solving and how is that benefiting you?** documentation ## Helpjuice Discussions - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) - [...](https://www.g2.com/discussions/1157) - 1 upvote - [...](https://www.g2.com/discussions/1156) - 1 upvote - [...](https://www.g2.com/discussions/1155) - 1 upvote - [View Helpjuice pricing details and edition comparison](https://www.g2.com/products/helpjuice/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A03%3A51+-0500&secure%5Bsession_id%5D=ce672b0a-04f2-4d3c-9bf2-b2e049d082c1&secure%5Btoken%5D=492b0b9e4f58eaec237721bc26d96a2dadcb51970848a7505a0a50352d33881d&format=llm_user) ## Helpjuice Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - [Blackbaud School Website System](https://www.g2.com/products/blackbaud-school-website-system/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Oracle SSO](https://www.g2.com/products/oracle-sso/reviews) - [Proactivanet](https://www.g2.com/products/proactivanet/reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Helpjuice Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top Helpjuice Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (529 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)