Firstbase Reviews & Product Details

Firstbase provides my team with the expertise and tools we need, making our logistics operations feel nearly seamless. Review collected by and hosted on G2.com.

Unfortunately, they do not have a presence in every country where our offshore contractors operate; however, they are adding new regions/countries all time it seems. Review collected by and hosted on G2.com.

Firstbase has made onboarding, offboarding, and device management remarkably smooth for our distributed team. They handle the full lifecycle — from new hire setups to hardware replacements and warranty repairs — all within a single platform. Offloading the logistics, communication, and tracking of equipment has saved our IT team a tremendous amount of time. Their platform continues to improve, and they’ve been genuinely receptive to feedback and feature requests. Review collected by and hosted on G2.com.

Our only wish is that new roadmap features could arrive sooner — though it’s clear they’re building with quality and customer feedback in mind. Review collected by and hosted on G2.com.

With a Global presence for our remote workers, onboarding/offboarding in IT Asset management and logistics has saved us a significant amount of time and money. End users are receiving the laptops on time. The CSM and Support teams are awesome partners, offering responsiveness, respect, and thoughtfulness to help our company scale even faster. Review collected by and hosted on G2.com.

Not a dislike, but feedback is to have an automated email sent to remind users who have not selected a laptop before their start date. It would be helpful to have a detailed device filter vs labels when searching. Review collected by and hosted on G2.com.

We use Firstbase for onboarding and offboarding company computers, and it really takes away a lot of the stress of purchasing, setting up, maintaining, repairing, and shipping laptops. They are efficient and thorough and follow up with several status communications. If a return is submitted, they reach out to the user to confirm address and machine details and keep us and the user informed of the status. Review collected by and hosted on G2.com.

Sometimes the return process can take longer than necessary. It would be better if they shipped out return boxes the same day. Review collected by and hosted on G2.com.

I like how Firstbase is very responsive and helpful when there are issues; they act on it immediately. What works well with Firstbase is that there are periodic meetings with Firstbase agents to understand our concerns and what they can do better. The setup was very seamless. Review collected by and hosted on G2.com.

I have seen laptops that were previously used sent to other employees that were not cleaned. Firstbase can work on that. Firstbase should clean the computer more so it is better presented to the employees. Review collected by and hosted on G2.com.

The team was fantastic to identify the all the pain points and work through all of them.

Implementation was pretty fast as well. Very easy to use and has lot of integration with top saas providers. Review collected by and hosted on G2.com.

Not that I can think of any. They provide great support. Review collected by and hosted on G2.com.

This solution provides an almost turnkey method for managing hardware assets, handling every stage from procurement to logistics. The platform itself is user-friendly, regularly updated with new features, and integrates seamlessly with existing tools and workflows. The customer success onboarding team was instrumental in ensuring a smooth rollout. Review collected by and hosted on G2.com.

Although they collaborate with multiple resellers, they are still likely to face the same supply shortages that one would experience running in-house. Review collected by and hosted on G2.com.

This has truly been a game-changer for support teams! I really appreciate that we can completely hand over hardware collection and lifecycle replacements to Firstbase. Review collected by and hosted on G2.com.

I wish the platform would revise its pricing model. Currently, it charges based on tiers of hundreds of active users, but I would much rather see a per-seat pricing structure. Review collected by and hosted on G2.com.

Their setup process is super quick, and I find the way their OU is organized to be very intuitive. Everything feels straightforward and easy to navigate. They have EXELENT comunication and support. And we use them daily Review collected by and hosted on G2.com.

There isn't much to comment on. I don't have any complaints. Review collected by and hosted on G2.com.

Shipping is easy, and the team takes clear ownership of every package. It’s essentially “order and step away,” with very little need for follow-up. They’re transparent about what they can and cannot do, and they’ve operated within those parameters 99.9% of the time. Over the past year and a half, they’ve consistently delivered great results. Review collected by and hosted on G2.com.

I would love to meet them in person at some point Review collected by and hosted on G2.com.