Firstbase Reviews & Product Details

With a Global presence for our remote workers, onboarding/offboarding in IT Asset management and logistics has saved us a significant amount of time and money. End users are receiving the laptops on time. The CSM and Support teams are awesome partners, offering responsiveness, respect, and thoughtfulness to help our company scale even faster. Review collected by and hosted on G2.com.

Not a dislike, but feedback is to have an automated email sent to remind users who have not selected a laptop before their start date. It would be helpful to have a detailed device filter vs labels when searching. Review collected by and hosted on G2.com.

We use Firstbase for onboarding and offboarding company computers, and it really takes away a lot of the stress of purchasing, setting up, maintaining, repairing, and shipping laptops. They are efficient and thorough and follow up with several status communications. If a return is submitted, they reach out to the user to confirm address and machine details and keep us and the user informed of the status. Review collected by and hosted on G2.com.

Sometimes the return process can take longer than necessary. It would be better if they shipped out return boxes the same day. Review collected by and hosted on G2.com.

I like how Firstbase is very responsive and helpful when there are issues; they act on it immediately. What works well with Firstbase is that there are periodic meetings with Firstbase agents to understand our concerns and what they can do better. The setup was very seamless. Review collected by and hosted on G2.com.

I have seen laptops that were previously used sent to other employees that were not cleaned. Firstbase can work on that. Firstbase should clean the computer more so it is better presented to the employees. Review collected by and hosted on G2.com.

The team was fantastic to identify the all the pain points and work through all of them.

Implementation was pretty fast as well. Very easy to use and has lot of integration with top saas providers. Review collected by and hosted on G2.com.

Not that I can think of any. They provide great support. Review collected by and hosted on G2.com.

This solution provides an almost turnkey method for managing hardware assets, handling every stage from procurement to logistics. The platform itself is user-friendly, regularly updated with new features, and integrates seamlessly with existing tools and workflows. The customer success onboarding team was instrumental in ensuring a smooth rollout. Review collected by and hosted on G2.com.

Although they collaborate with multiple resellers, they are still likely to face the same supply shortages that one would experience running in-house. Review collected by and hosted on G2.com.

This has truly been a game-changer for support teams! I really appreciate that we can completely hand over hardware collection and lifecycle replacements to Firstbase. Review collected by and hosted on G2.com.

I wish the platform would revise its pricing model. Currently, it charges based on tiers of hundreds of active users, but I would much rather see a per-seat pricing structure. Review collected by and hosted on G2.com.

Their setup process is super quick, and I find the way their OU is organized to be very intuitive. Everything feels straightforward and easy to navigate. They have EXELENT comunication and support. And we use them daily Review collected by and hosted on G2.com.

There isn't much to comment on. I don't have any complaints. Review collected by and hosted on G2.com.

Shipping is easy, and the team takes clear ownership of every package. It’s essentially “order and step away,” with very little need for follow-up. They’re transparent about what they can and cannot do, and they’ve operated within those parameters 99.9% of the time. Over the past year and a half, they’ve consistently delivered great results. Review collected by and hosted on G2.com.

I would love to meet them in person at some point Review collected by and hosted on G2.com.

Firstbase allow us to operate globally without the need for us to implement solutions to all the logistical challenges that brings. From local device procurement to delivery and retrieval from end users, Firstbase reduces the effort for my team to a few mouse clicks. The Firstbase platform is excellent, we are using it as our single, global hardware asset management platform, which has also helped us with ISO27001 conformance. Review collected by and hosted on G2.com.

In regions where we have a local team it can be hard to justify the costs of Firstbase, however in our remote regions it is a no-brainer. Review collected by and hosted on G2.com.

It replaces the manual work of at least two people. We have eliminated all service desk hardware requests with Firstbase Self-Service. Their APIs also have allowed us to automate complex onboarding, retrievals and keep our inventory up to date. Minimum inventory levels also removed the worry of constantly having to monitor and buy inventory. Review collected by and hosted on G2.com.

The GUI can be overwhelming once you start adding products and have to manage multiple regions. Things get purchased quickly as well, it would be nice to have a simple Cost Analysis page so I know how much we are spending globally. Review collected by and hosted on G2.com.