Firstbase enables the IT team to deploy and retrieve assets easily without dealing with shipping and storage. Review collected by and hosted on G2.com.
Nothing, really, it's great; it has developed a lot over the last few years. Review collected by and hosted on G2.com.
We've had a great experience with Firstbase. The product has been instrumental in simplifying our remote equipment management and onboarding process. It’s intuitive, efficient, and has saved us significant time and operational overhead. Their support team is responsive, and the platform has scaled well with our growing needs. We genuinely appreciate the thoughtfulness behind the product and the continuous improvements they've made. Highly recommended. Review collected by and hosted on G2.com.
We would love to see more audit logging capabilities built in! Review collected by and hosted on G2.com.
As a remote first company, Firstbase allows us to easily deploy and retrieve hardware around the globe as well as storing inventory outside of the home office. This allows us to act quickly and onboard new hires as we grow without focusing on the manual logistics side of hardware deployment. I'm also very appreciative of the quick response we receive when we need to engage Firstbase support for issues we can't resolve on our own. Review collected by and hosted on G2.com.
I would love the ability to granularly select individual assets for deployment rather than pulling from an available pool of inventory; there are occasionally instances where we would prefer a specific serial or condition shipped to someone and aren't able to specify these requests. Additionally, as we grow in new markets, Firstbase isn't always available yet - we occasionally have use cases where Firstbase simply isn't an option. Review collected by and hosted on G2.com.
Firstbase takes the worry out of scaling IT operations globally and managing an increasingly remote workforce and makes it incredibly easy. Review collected by and hosted on G2.com.
Firstbase has a lot of great features and functionality and will only get better as it continues to grow and evolve. I hope they can continue to push into new regions without sacrificing their already outstanding operational excellence. Review collected by and hosted on G2.com.
Firstbase is really helpful in managing team and company's assets in a single platform Review collected by and hosted on G2.com.
This is a bit pricy to as small company. Review collected by and hosted on G2.com.
- Ease of communication with customer support team and dedicated account manager
- Flexible team who is constantly building new integration and adding features. Since starting our contract we have seen a new release of an HRIS connection and dashboard changes
- Employees love the ease of use in the portal. It's easy for them to order equipment before their first day, and FB does a good job of asset retrieval (saving us heaps of time internally).
- Connections with vendors across the world where your own ABM enrolled assets can be stored. This is a solid differentiator as competitors will want you to rent or purchase only through their portal. Review collected by and hosted on G2.com.
- The portal is a bit barebones. It functions perfectly for what you need but doesn’t provide any kind of audit logging or have great view filtering. Would love to see more detailed results of assets by type by location. It can get a little confusing.
- Understandably, adding new geolocations to their reach can take a bit of time. We have found some workarounds and FB’s reach is wide, but some additional work may be required. If you need a vendor with deep roots in a specific area, make sure you have a clear understanding of the geos you’re shipping to/from. Review collected by and hosted on G2.com.
Single point of contact for all the GEO zones Firstbase supports.
Solid customer support. Patient reps that follow up and follow through. Pretty fast in my experience as well.
I've had a few account reps during the course of our relationship and each of them have been outstanding. No BS, take ownership of issues and follow up and get things done.
Since we onboarded Firstbase 1.5 years ago, they have taken our feedback and made numerous feature improvements on the platform. They are always interested in customer feedback and focus development on what their customers are saying. Review collected by and hosted on G2.com.
My organization is remote first, so we never touch our hardware. We rely on Firstbase to manage our inventory. It would be great if the Firstbase platform was a fully fledged ITAM platform that could integrate with our SaaS apps like Okta, Jamf, Jira, etc and remove some of the manual upkeep IT has to perform today to update inventory records internally. Review collected by and hosted on G2.com.
Firstbase is very easy to work with. Their customer service is great and very responsive. Any questions or issues are quickly taken care of. The implementation was very easy and fast. We were able to get them onboarded and serving our employees in under 1 month. Review collected by and hosted on G2.com.
I do wish their integration and API capabilities were a bit better. Review collected by and hosted on G2.com.
User onboarding - my team was able to select devices and peripherals before they started, and they all arrived on time. Eliminated the forms I used to fill out as a manager to indicate what device that often got delayed/missed in process.
Support issues - when the screen broke on a team members laptop, they managed a loaner laptop
When employees leave, they sent a custom box, labels, emails to make it as easy to pack and drop off Review collected by and hosted on G2.com.
I had a small issue with Support but it was handled professionally so there's not really a dislike but that's all I could think of Review collected by and hosted on G2.com.
- Great Customer Support
- Very efficient with all orders from procurement, sending out equipment
- Usually 24 hours to get a support ticket resolved
- Great improvements of customer platform Review collected by and hosted on G2.com.
No dislike as of yet. Web portal is great Review collected by and hosted on G2.com.
Averages based on real user reviews.
2 months
4 months
11%