Firstbase Reviews & Product Details

Firstbase allow us to operate globally without the need for us to implement solutions to all the logistical challenges that brings. From local device procurement to delivery and retrieval from end users, Firstbase reduces the effort for my team to a few mouse clicks. The Firstbase platform is excellent, we are using it as our single, global hardware asset management platform, which has also helped us with ISO27001 conformance. Review collected by and hosted on G2.com.

In regions where we have a local team it can be hard to justify the costs of Firstbase, however in our remote regions it is a no-brainer. Review collected by and hosted on G2.com.

It replaces the manual work of at least two people. We have eliminated all service desk hardware requests with Firstbase Self-Service. Their APIs also have allowed us to automate complex onboarding, retrievals and keep our inventory up to date. Minimum inventory levels also removed the worry of constantly having to monitor and buy inventory. Review collected by and hosted on G2.com.

The GUI can be overwhelming once you start adding products and have to manage multiple regions. Things get purchased quickly as well, it would be nice to have a simple Cost Analysis page so I know how much we are spending globally. Review collected by and hosted on G2.com.

Firstbase streamlines the process of managing, shipping, and tracking equipment information at my company. The platform is easy to use and I am glad we have it implemented Review collected by and hosted on G2.com.

Shipping times sometimes takes longer than expected. Review collected by and hosted on G2.com.

Flexibility in arriving at global solutions for our IT Sourcing needs. We have a unique billing structure and FirstBase has helped us along the way to ensure our needs are met.

Quick actions once we request inventory and shipments needed for new hires.

Also, they have been quick to address any issues that arise! Review collected by and hosted on G2.com.

I do not have any dislike's to note at this time. Review collected by and hosted on G2.com.

Firstbase's platform is clean, simple and intuitive. Making it easy to get an automated and slick employee onboarding system set up and running.

The support from the Firstbase team is incredibly attentive and value driven - they understand the challenges in this space very well.

The tool offers a lit of simplicity yet depth of services. We were able to fully automate the employee onboarding experience within a matter of hours.

There are very few tools that I would say provide immediate value from the start. Firstbase have nailed this and clearly add value from the start. Review collected by and hosted on G2.com.

Firstbase currently lacks a lot of customisation on the look and feel of the employee experience. A lot of functionality is abstracted to requests made to the engineering team.

They are also constrained to only the equipment they can source, rather than allowing me to bring my own equipment in addition, and make available to my employees.

They should support linux laptop deployments. Review collected by and hosted on G2.com.

The support team - I have great confidence in their communication and troubleshooting skills. The interface is mostly very intuitive and easy to show others how to use. Review collected by and hosted on G2.com.

Some interface quirks (like date selectors only letting you click through month by month, rather than being able to jump years), but nothing major. Review collected by and hosted on G2.com.

I really appreciate the stability and quick service that Firstbase offers. Our Firstbase team members are very polite and quick to help out with all of our needs and issues. Additionally, I find the initial setup of Firstbase to be very easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

They are very communicative and responsive. We get quality responses from all their team members in a timely manner. They make it so easy to work with them. Review collected by and hosted on G2.com.

I wish they could handle more countries in the LATAM region. Review collected by and hosted on G2.com.

Onboarding and offboarding for remote locations has become much simpler, thanks to the excellent support team. They are quick to respond and very knowledgeable. The interface is user-friendly and continues to improve over time. Review collected by and hosted on G2.com.

I wish there is an expedite shipping for all locations. The lack of possibility to change the device descriptions once is registered. Review collected by and hosted on G2.com.

The product is easy to use, encourages a get-it-done attitude, and offers excellent support whenever something goes wrong. Review collected by and hosted on G2.com.

Pricing can be quite a challenge if your business operates globally. Review collected by and hosted on G2.com.