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Firstbase Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

4 months

Firstbase Media

Firstbase Demo - Asset Management
Track your assets no matter where in the world they are.
Firstbase Demo - Firstbase Services
Track, manage, and ship everything with Firstbase, as we also handle the physical side of devices.
Firstbase Demo - Integrations
With over a 15 integrations and custom webhook ability, the Firstbase app integrates with your systems like Okta, Workday, ADP and others!
Firstbase Demo - ITAD
Automate end-of-life devices that offer options to reuse, recycle, or resell!
Firstbase Demo - Ecommerce Employee Feel
With custom packages, new onboards select their gear and devices to prepare for day 1!
Firstbase Demo - MDM Sync & Integration
With a direct sync and real-time integration with platforms like JumpCloud, Jamf, and Intune, you can see all MDM data within the Firstbase Platform
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Firstbase Reviews (50)

Reviews

Firstbase Reviews (50)

4.8
50 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the exceptional support and ease of use of Firstbase, highlighting how it simplifies logistics and asset management for remote teams. The platform effectively reduces manual work during onboarding and offboarding, allowing teams to focus on more critical tasks. However, some users note that shipping times can be inconsistent, particularly in certain regions.
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Verified User in Health, Wellness and Fitness
UH
Mid-Market (51-1000 emp.)
"Great Equipment Management with Firstbase"
What do you like best about Firstbase?

Firstbase streamlines the process of managing, shipping, and tracking equipment information at my company. The platform is easy to use and I am glad we have it implemented Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Shipping times sometimes takes longer than expected. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Flexible Solutions and Fast Onboarding Support"
What do you like best about Firstbase?

Flexibility in arriving at global solutions for our IT Sourcing needs. We have a unique billing structure and FirstBase has helped us along the way to ensure our needs are met.

Quick actions once we request inventory and shipments needed for new hires.

Also, they have been quick to address any issues that arise! Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

I do not have any dislike's to note at this time. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business (50 or fewer emp.)
"Smooth, Streamlined and Automated Employee IT Lifecycle Management"
What do you like best about Firstbase?

Firstbase's platform is clean, simple and intuitive. Making it easy to get an automated and slick employee onboarding system set up and running.

The support from the Firstbase team is incredibly attentive and value driven - they understand the challenges in this space very well.

The tool offers a lit of simplicity yet depth of services. We were able to fully automate the employee onbardoing experience within a matter of hours.

There are very few tools that I would say provide immediate value from the start. Firstbase have nailed this and clearly add value from the start. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Firstbase currently lacks a lot of customisation on the look and feel of the employee experience. A lot of functionality is abstracted to requests made to the engineering team.

They are also constrained to only the equipment they can source, rather than allowing me to bring my own equipment in addition, and make available to my employees.

They should support linux laptop deployments. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Outstanding Support Team and Reliable Performance"
What do you like best about Firstbase?

The support team - I have great confidence in their communication and troubleshooting skills. The interface is mostly very intuitive and easy to show others how to use. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Some interface quirks (like date selectors only letting you click through month by month, rather than being able to jump years), but nothing major. Review collected by and hosted on G2.com.

sunny p.
SP
"Effortless Onboarding and Stellar Service"
What do you like best about Firstbase?

I really appreciate the stability and quick service that Firstbase offers. Our Firstbase team members are very polite and quick to help out with all of our needs and issues. Additionally, I find the initial setup of Firstbase to be very easy. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

nothing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Exceptional Communication and Effortless Collaboration"
What do you like best about Firstbase?

They are very communicative and responsive. We get quality responses from all their team members in a timely manner. They make it so easy to work with them. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

I wish they could handle more countries in the LATAM region. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Outstanding Support and Effortless Remote Onboarding"
What do you like best about Firstbase?

Onboarding and offboarding for remote locations has become much simpler, thanks to the excellent support team. They are quick to respond and very knowledgeable. The interface is user-friendly and continues to improve over time. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

I wish there is an expedite shipping for all locations. The lack of possibility to change the device descriptions once is registered. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Enterprise (> 1000 emp.)
"Effortless to Use with Outstanding Support"
What do you like best about Firstbase?

The product is easy to use, encourages a get-it-done attitude, and offers excellent support whenever something goes wrong. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Pricing can be quite a challenge if your business operates globally. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Effortless Asset Management for IT Teams"
What do you like best about Firstbase?

Firstbase enables the IT team to deploy and retrieve assets easily without dealing with shipping and storage. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Nothing, really, it's great; it has developed a lot over the last few years. Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Small-Business (50 or fewer emp.)
"Smooth Scaling Starts with Firstbase"
What do you like best about Firstbase?

We've had a great experience with Firstbase. The product has been instrumental in simplifying our remote equipment management and onboarding process. It’s intuitive, efficient, and has saved us significant time and operational overhead. Their support team is responsive, and the platform has scaled well with our growing needs. We genuinely appreciate the thoughtfulness behind the product and the continuous improvements they've made.

Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

We would love to see more audit logging capabilities built in! Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

4 months

Average Discount

11%

Firstbase Features
Telemetry Collection
Feedback
Digital Experience Score
Alerts
Budget Analysis
Troubleshooting
Uptime Monitoring
Performance Monitoring
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Firstbase