Firstbase Reviews & Product Details

I appreciate how thorough the support team is when communicating with our employees, with multiple follow-up emails and including documentation and workflows for every situation. The Okta integration is a big plus as it creates new hire user accounts and auto-assigns equipment packages based on an employee's role or department, cutting down our manual work and giving us time back. It's pretty easy to set up Firstbase, thanks to the thorough documentation and our great Customer Success Manager. Review collected by and hosted on G2.com.

I'd like to have more visibility into laptops that require repairs. A repair portal where all devices needing repair cost approval are visible would be beneficial, rather than needing to ensure I'm not missing an email that is awaiting my approval. A portal where I can approve or decline repairs would be a great update to make their offered services be even more 'one stop shop'. Review collected by and hosted on G2.com.

We did only just start with FirstBase, but after going through what I have gone through with a manual process and how time consuming it can be, especially when your role is supposed to be focused on what you specialize in for your career, they have cut my workload by 30-40%. I no longer have to "babysit" and constantly go back and follow up on tickets regarding laptops, I know that FirstBase is handling it. All coms, issues, arrangements are handled by FirstBase. All I have to do is place the order and i'm done because I know FirstBase is on it. My team, nor HR are continuously contacted anymore regarding tracking,"Is my laptop coming?", "When will it arrive?", etc. All coms are handled by FirstBase and the users know to contact FirstBase and not HR or my team in regards to logistics.

Even keeping devices topped up is handled by FirstBase.

Once you factor in all the time spent with the manual (in house) process, comms, orders, logistics, courier issues, tracking, and so on, it is more than worth making the switch. There are so many intangibles that you don't realize that they now take care of, leaving you to focus on the work you are meant to be focusing on.

It has been a night and day change so far, all for the best. Review collected by and hosted on G2.com.

We have not been with them for too long, but the pro's far outweigh the cons, and by cons, there aren't really any that I can list.

If I had to say anything, is that they don't have a staff by back program.

We use their ITAD system, but every once in a while we have a user ask if they can buy their old laptop and we had hoped to have FirstBase handle that through their system. Also having a page on their site where our users can purchase old laptops that we no longer want in our fleet.

Honestly, this is not that big of a deal, but it would be nice to have something like this in the future.

However, again, night and day difference in what we have had to do in the past, to how much time has been freed up now, there is no question we made the right choice. Review collected by and hosted on G2.com.

I love that Firstbase has the logistical knowledge and infrastructure to handle global equipment procurement and recovery, making it possible for our remote-first company to supply equipment to employees worldwide. The Firstbase team is the best part; they are communicative, proactive, and always willing to help. They listen to feedback and are continually improving their platform and services. Their platform makes managing our equipment very easy, from monitoring usage to tracking shipments. I appreciate being able to empower employees to pick out their own peripherals. The platform saves my small, busy Corp IT team a lot of time since we no longer spend excessive time packaging and shipping equipment for new hires. Recovering equipment outside of the US is also manageable now, despite not having offices or IT staff in most countries where we have employees. The initial setup was very easy, thanks to the helpful, professional, and efficient implementation team at Firstbase. Review collected by and hosted on G2.com.

Their platform having an API allows us to do a lot, but I would like to see more official integrations with things like ITSMs. Review collected by and hosted on G2.com.

Firstbase makes the whole remote equipment process feel simple. It takes a lot of the manual work off my plate, especially during onboarding and offboarding. Inventory is easy to track, orders go out without much fuss, and things generally just work the way they should. It saves me time and helps keep our hardware workflow from turning into a headache. Review collected by and hosted on G2.com.

Turnaround times can vary, and there are moments when communication or updates lag. Review collected by and hosted on G2.com.

Firstbase has significantly simplified the management of our physical assets. The platform itself is intuitive and easy to use, which has been a huge win for our team. We manage a high volume of shipments, and the fact that a single person can handle that workload efficiently speaks volumes about the platform’s design and scalability.

Their warehouse operations are consistently reliable, with equipment arriving on time and in excellent condition. The team behind the scenes is clearly well-organized and dependable.

Our account managers have also been a pleasure to work with. They’re responsive, communicative, and proactive in addressing our needs. As a company, Firstbase demonstrates a genuine commitment to partnering with their customers and evolving alongside them. That kind of collaborative mindset is something I deeply value when evaluating long-term vendor relationships. Review collected by and hosted on G2.com.

There isn’t anything I truly dislike about Firstbase. If I had to name one limitation, it would be that their international coverage for shipping and retrieval isn’t as broad as some larger or more established competitors. That said, this feels more like a natural reflection of a company still scaling rather than a shortcoming.

Importantly, they’ve shown a real willingness to expand based on customer needs. I’ve made a few requests related to specific regions recently, and the team was receptive and responsive, which gives me confidence in their long-term flexibility and growth. Review collected by and hosted on G2.com.

I like the ability to spin up warehouses in target geos, which allows me to procure products locally instead of having to ship everything from the US. This feature makes it possible for me to purchase a laptop in Germany, have it arrive in our EU warehouse, and then easily get it to the local contact. Firstbase also integrates seamlessly into our HIRS and Okta, which is really beneficial. Review collected by and hosted on G2.com.

Sometimes speed is the biggest issue internationally, not every location has expedited shipping. It took a while to come up with a standard inventory list, and ship all of our current inventory there. Review collected by and hosted on G2.com.

Firstbase has truly addressed all of our ongoing asset management concerns. From onboarding and offboarding to asset delivery, inventory tracking, expectation management, and customer support, they have consistently exceeded our expectations. The platform itself feels fresh and modern, with continual improvements that keep it up to date. Customer support is both prompt and thorough. Daniel, Chris, and now Matt have all been outstanding in equipping us with the necessary tools, responding to our questions, and clearly communicating any limitations we might encounter. Review collected by and hosted on G2.com.

As a global company, we would appreciate it if Firstbase could expand its coverage to more countries, since we have employees located in various regions. Because some countries are not currently supported, we have occasionally had to find alternative solutions, such as making local purchases or, in some cases, asking new hires to handle these arrangements themselves. While this situation does not arise often, it has occurred on a few occasions. Review collected by and hosted on G2.com.

Firstbase has simplified our global asset management process into one easy to run location. From updating inventory to newer devices, keeping track of lifecycle of old devices, it's all easy to implement. I use it constantly, and is easy to adjust on the fly as things change in a fast paced company. Review collected by and hosted on G2.com.

Occasionally, deliveries and retrievals of devices can take quite a long time to complete in some Geographies. This makes sense to me and is not uncalled for, as I know that some regions of the world are not as developed as other places in terms of delivery infrastructure. This is a slight annoyance to me, but since this stems from the fact that other people handle deliveries and retrievals for us, the pros FAR outweigh the cons. Review collected by and hosted on G2.com.

They're reliable partners and can be counted on to do the right thing if something does go wrong. Review collected by and hosted on G2.com.

Price can be a little high for hardware and shipping in some countries (Canada, in our case). Even after exchange from USD to CAD the pricing can be quite high. Review collected by and hosted on G2.com.

Logistics for a remote team are a nightmare that can consume a huge amount of time for IT. Firstbase steps in and the nightmare becomes a sweet dream with cotton candy clouds and babbling brooks of lemonade. Machines get to our new employees on time, all the time. When we have to collect a machine, Firstbase sends the whole return kit.

It saves us the equivalent of an FTE every year. I feel like they are an integral part of our IT team. Review collected by and hosted on G2.com.

If you are a 100% remote company (like us) there are no real downsides.

Improvements can always be made in any platform, but all we have to do is speak up and Firstbase responds. Review collected by and hosted on G2.com.