Firstbase Features

Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point.

Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees.

Measure, manage and act on the key drivers of your digital employee experience,

Alert on easily configurable events over email to multiple parties.

Provides information related to unnecessary spending and unused resources relating to employee technologies.

Provides prebuilt scripts and configurable solutions which allow IT to remediate issues.

Gives clear guidance on what issues to prioritize, based on experience impact.

Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues.

Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.

Provides tools to track and measure application or website performance.

Track problems and manage resolutions related to end-user experience issues.

Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Configure existing workflows to meet your organization's needs

Define levels of authorization for access to specific files or systems

Assign issues and tasks based on availability or required skills

Managing service requests, incidents, IT issues & support with a ticketing system

Estimate or forecast of a future scenario based on the study of present trends

Alter the layout and content of reports

Identify and respond to unexpected problems or failures (ie. "negative events")

Customize data fields to support various needs and use cases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize contracts and forms to collect specific information

Set an issue to repeat

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Arrange tasks based on the level of priority or urgency

Set up connections to third-party platforms to improve business processes

Leave comments and notes on documents for others to view

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage and track all task activities and progression

Receive system updates as soon as any changes are made

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Online portal through which end users can access the system, manage tasks, or obtain information

Notifications that are delivered to users as soon as an event occurs

Allow customers/users to submit support queries and service requests

Assemble applications and processes by dragging over and arranging pre-built components

Pre-designed layouts that can be customized to match preferences and requirements

Plan and coordinate all the resources, costs and time needed to execute assignments

Record and follow the progress of every issue

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Observe and track the demand, usage, progress or quality of a system, product, or user

Set and monitor service level agreements to ensure timely response and resolution

Add customized logos and colors to align with company branding

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track the status of support tickets/escalations as they move through the service queue

Track the status and progress of tasks

Schedule and assign issue completion dates and/or times

Track, manage, or resolve user requests and IT incidents/issues

Communicate using direct chat or messages within the system

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

System alerts about the need to escalate an issue or request

Active reporting of data and metrics

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gauge satisfaction and receive information for improvement and success

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track and document all activities across devices, networks, and other systems

Manage, store and organize emails within the system or via third-party apps