--- title: Firstbase Reviews meta_title: 'Firstbase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 50 reviews by the users' company size, role or industry to find out how Firstbase works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 50 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Firstbase Reviews **Vendor:** Firstbase **Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure) **Average Rating:** 4.8/5.0 **Total Reviews:** 50 ## About Firstbase Firstbase is an integrated platform for equipping global teams. We help businesses set up, support, and scale distributed teams by automating the employee & asset lifecycle, getting critical equipment to & from employees wherever they are in the world. Our platform is used by startups to global enterprises to handle all their equipment and asset management needs. ## Firstbase Reviews ### 1. Efficient Global Logistics But Needs Faster Shipping **Rating:** 4.0/5.0 stars **Reviewed by:** Jared A. **Reviewed Date:** December 15, 2025 **What do you like best about Firstbase?** I like the ability to spin up warehouses in target geos, which allows me to procure products locally instead of having to ship everything from the US. This feature makes it possible for me to purchase a laptop in Germany, have it arrive in our EU warehouse, and then easily get it to the local contact. Firstbase also integrates seamlessly into our HIRS and Okta, which is really beneficial. **What do you dislike about Firstbase?** Sometimes speed is the biggest issue internationally, not every location has expedited shipping. It took a while to come up with a standard inventory list, and ship all of our current inventory there. **What problems is Firstbase solving and how is that benefiting you?** Firstbase reduces the time and effort our IT team spends boxing and shipping laptops internationally. It also allows us to spin up local warehouses, so we can procure products like laptops in target regions, avoiding the hassle of shipping everything from the US. ### 2. Efficient Onboarding, Needs Faster Returns **Rating:** 4.0/5.0 stars **Reviewed by:** KRS O. **Reviewed Date:** December 04, 2025 **What do you like best about Firstbase?** We use Firstbase for onboarding and offboarding company computers, and it really takes away a lot of the stress of purchasing, setting up, maintaining, repairing, and shipping laptops. They are efficient and thorough and follow up with several status communications. If a return is submitted, they reach out to the user to confirm address and machine details and keep us and the user informed of the status. **What do you dislike about Firstbase?** Sometimes the return process can take longer than necessary. It would be better if they shipped out return boxes the same day. **What problems is Firstbase solving and how is that benefiting you?** We use Firstbase to manage onboarding and offboarding of company computers, reducing stress from purchasing, setting up, and maintaining devices. They efficiently handle inventory management with thorough follow-ups, which keeps us informed and organized. ### 3. We do not worry about equipment anymore **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Manager, IT Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Firstbase?** It replaces the manual work of at least two people. We have eliminated all service desk hardware requests with Firstbase Self-Service. Their APIs also have allowed us to automate complex onboarding, retrievals and keep our inventory up to date. Minimum inventory levels also removed the worry of constantly having to monitor and buy inventory. **What do you dislike about Firstbase?** The GUI can be overwhelming once you start adding products and have to manage multiple regions. Things get purchased quickly as well, it would be nice to have a simple Cost Analysis page so I know how much we are spending globally. **What problems is Firstbase solving and how is that benefiting you?** I no longer have to pay my Service Desk or Engineers to manage our company inventory, they can focus on what they need to. Device deployment and retrieval is now automated and with minimum inventory levels set, I know that we will never be out of stock. ### 4. Great Equipment Management with Firstbase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Firstbase?** Firstbase streamlines the process of managing, shipping, and tracking equipment information at my company. The platform is easy to use and I am glad we have it implemented **What do you dislike about Firstbase?** Shipping times sometimes takes longer than expected. **What problems is Firstbase solving and how is that benefiting you?** When devices need to be refreshed, it’s an easy way to keep track of that and what user is currently assigned to that device. I also like that it verifies the return address from its customers now ### 5. Outstanding Support Team and Reliable Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Firstbase?** The support team - I have great confidence in their communication and troubleshooting skills. The interface is mostly very intuitive and easy to show others how to use. **What do you dislike about Firstbase?** Some interface quirks (like date selectors only letting you click through month by month, rather than being able to jump years), but nothing major. **What problems is Firstbase solving and how is that benefiting you?** Being a global company, it solves logistics in shipping and retrieving equipment from our employees effectively. ### 6. Global zero-touch fulfillment made easy **Rating:** 4.0/5.0 stars **Reviewed by:** John J. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Firstbase?** As a remote first company, Firstbase allows us to easily deploy and retrieve hardware around the globe as well as storing inventory outside of the home office. This allows us to act quickly and onboard new hires as we grow without focusing on the manual logistics side of hardware deployment. I'm also very appreciative of the quick response we receive when we need to engage Firstbase support for issues we can't resolve on our own. **What do you dislike about Firstbase?** I would love the ability to granularly select individual assets for deployment rather than pulling from an available pool of inventory; there are occasionally instances where we would prefer a specific serial or condition shipped to someone and aren't able to specify these requests. Additionally, as we grow in new markets, Firstbase isn't always available yet - we occasionally have use cases where Firstbase simply isn't an option. **What problems is Firstbase solving and how is that benefiting you?** We are a remote first company and do not have the office space or manpower to handle shipping and retrieving assets to end users as we grow. Firstbase allows us to hand off that workload to them leaving us able to focus on the larger initiatives that a growing organization requires. ### 7. A base for team and asset management **Rating:** 4.0/5.0 stars **Reviewed by:** Devesh R. | Expert, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Firstbase?** Firstbase is really helpful in managing team and company's assets in a single platform **What do you dislike about Firstbase?** This is a bit pricy to as small company. **What problems is Firstbase solving and how is that benefiting you?** This tool is solving the most relevent problem of IT and Team management. ### 8. Convenient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Firstbase?** User onboarding - my team was able to select devices and peripherals before they started, and they all arrived on time. Eliminated the forms I used to fill out as a manager to indicate what device that often got delayed/missed in process. Support issues - when the screen broke on a team members laptop, they managed a loaner laptop When employees leave, they sent a custom box, labels, emails to make it as easy to pack and drop off **What do you dislike about Firstbase?** I had a small issue with Support but it was handled professionally so there's not really a dislike but that's all I could think of **What problems is Firstbase solving and how is that benefiting you?** saves managers time for onboarding /offboarding employees with hardware and peripherals - [View Firstbase pricing details and edition comparison](https://www.g2.com/products/firstbase-firstbase/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+08%3A36%3A27+-0500&secure%5Bsession_id%5D=7b00e0fb-437b-4187-b251-c69827383a8d&secure%5Btoken%5D=93aa8cca42ec3e6fee67419d2ee249807b6f96d0c3a77a848e0f9505a430315a&format=llm_user) ## Firstbase Integrations - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews) - [Azure Functions](https://www.g2.com/products/azure-functions/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [BlueTally](https://www.g2.com/products/bluetally/reviews) - [Iru](https://www.g2.com/products/iru/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## Firstbase Features **Additional Functionality** - Role-Based Permissions - Configurable Workflow - Access Controls/Permissions - Assignment Management - Help Desk Management - Projections - Customizable Reports - Issue Management - Customizable Fields - Reporting & Statistics - API - Alerts/Notifications - Customizable Forms - Recurring Issues - Widgets - Workflow Management - Prioritization - Third-Party Integrations - Commenting/Notes - Issue Auditing - AI Copilot - Task Management - Real-Time Updates - Generative AI - Collaboration Tools - Dashboard - Self Service Portal - Real-Time Notifications - Support Ticket Management - Drag & Drop - Customizable Templates - Project Management - Issue Tracking - Activity Dashboard - Tagging - Monitoring - Service Level Agreement (SLA) Management - Customizable Branding - Multi-Channel Communication - Support Ticket Tracking - Task Progress Tracking - Issue Scheduling - Ticket Management - Chat/Messaging - Rules-Based Workflow - Alerts/Escalation - Real-Time Reporting - Knowledge Base Management - Surveys & Feedback - SSL Security - Activity Tracking - Email Management **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top Firstbase Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (353 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,793 reviews)