# Top 10 eTrusted Alternatives & Competitors
**Average Rating:** 4.3/5
**Total Number of Reviews:** 6
The Enterprise Feedback Management Software solutions below are the most common alternatives that users and reviewers compare with eTrusted. Enterprise Feedback Management Software is a widely used technology, and many people are seeking easy to use, top rated software solutions with system monitoring, device responsiveness, and ai text generation. Other important factors to consider when researching alternatives to eTrusted include reliability and ease of use. The best overall eTrusted alternative is Reviews.io. Other similar apps like eTrusted are LiveAgent, AskNicely, Glassbox, and Kapture CX. eTrusted alternatives can be found in [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management).


## Best Paid & Free Alternatives to eTrusted
  - [Reviews.io](https://www.g2.com/products/reviews-io/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [AskNicely](https://www.g2.com/products/asknicely/reviews)
  - [Glassbox](https://www.g2.com/products/glassbox/reviews)
  - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

## Top 10 Alternatives to eTrusted Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how eTrusted stacks up to the competition, check reviews from current & previous users in industries like Business Supplies and Equipment, Education Management, and Information Technology and Services, and find the best product for your business.


  ### 1. [Reviews.io](https://www.g2.com/products/reviews-io/reviews)
By clearer.io
**Average Rating:** 4.8/5
**Total Reviews:** 649
Reviews.io has developed several review collection solutions including Merchant Review Collection, Product Review Collection & In-Store Review Collection. Reviews.co.uk is focused on providing the best social review experience for websites across the globe. Our developers are happy to create custom solutions to fit your individual business needs. We display all of our costs upfront and don’t tie you in with lengthy contracts. We don’t shy away from challenging projects and we love creating custom solutions for our clients.


Reviewers say compared to eTrusted, Reviews.io is:
- Better at support
Categories in common with eTrusted: [Review Management](https://www.g2.com/categories/review-management-software)

**Compare:** [eTrusted vs Reviews.io](https://www.g2.com/compare/reviews-io-vs-etrusted)
**Compare Reviews.io with other alternatives:**
- [Reviews.io vs LiveAgent](https://www.g2.com/compare/liveagent-vs-reviews-io)
- [Reviews.io vs AskNicely](https://www.g2.com/compare/asknicely-vs-reviews-io)
- [Reviews.io vs Glassbox](https://www.g2.com/compare/glassbox-vs-reviews-io)
- [Reviews.io vs Kapture CX](https://www.g2.com/compare/kapture-cx-vs-reviews-io)
- [Reviews.io vs SurveyMonkey](https://www.g2.com/compare/reviews-io-vs-surveymonkey)
- [Reviews.io vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reviews-io)
- [Reviews.io vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-reviews-io)
- [Reviews.io vs Birdeye](https://www.g2.com/compare/birdeye-vs-reviews-io)
- [Reviews.io vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-reviews-io)

  ### 2. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to eTrusted, LiveAgent is:
- Better at support
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs LiveAgent](https://www.g2.com/compare/liveagent-vs-etrusted)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Reviews.io](https://www.g2.com/compare/liveagent-vs-reviews-io)
- [LiveAgent vs AskNicely](https://www.g2.com/compare/asknicely-vs-liveagent)
- [LiveAgent vs Glassbox](https://www.g2.com/compare/glassbox-vs-liveagent)
- [LiveAgent vs Kapture CX](https://www.g2.com/compare/kapture-cx-vs-liveagent)
- [LiveAgent vs SurveyMonkey](https://www.g2.com/compare/liveagent-vs-surveymonkey)
- [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [LiveAgent vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-liveagent)
- [LiveAgent vs Birdeye](https://www.g2.com/compare/birdeye-vs-liveagent)
- [LiveAgent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent)

  ### 3. [AskNicely](https://www.g2.com/products/asknicely/reviews)
By AskNicely
**Average Rating:** 4.7/5
**Total Reviews:** 1,050
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.


Reviewers say compared to eTrusted, AskNicely is:
- Better at support
- More usable
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs AskNicely](https://www.g2.com/compare/asknicely-vs-etrusted)
**Compare AskNicely with other alternatives:**
- [AskNicely vs Reviews.io](https://www.g2.com/compare/asknicely-vs-reviews-io)
- [AskNicely vs LiveAgent](https://www.g2.com/compare/asknicely-vs-liveagent)
- [AskNicely vs Glassbox](https://www.g2.com/compare/asknicely-vs-glassbox)
- [AskNicely vs Kapture CX](https://www.g2.com/compare/asknicely-vs-kapture-cx)
- [AskNicely vs SurveyMonkey](https://www.g2.com/compare/asknicely-vs-surveymonkey)
- [AskNicely vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-asknicely)
- [AskNicely vs Dialpad Connect](https://www.g2.com/compare/asknicely-vs-dialpad-connect)
- [AskNicely vs Birdeye](https://www.g2.com/compare/asknicely-vs-birdeye)
- [AskNicely vs HubSpot Service Hub](https://www.g2.com/compare/asknicely-vs-hubspot-service-hub)

  ### 4. [Glassbox](https://www.g2.com/products/glassbox/reviews)
By Glassbox
**Average Rating:** 4.9/5
**Total Reviews:** 809
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.


Reviewers say compared to eTrusted, Glassbox is:
- Better at support
- Better at meeting requirements
- More usable
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs Glassbox](https://www.g2.com/compare/glassbox-vs-etrusted)
**Compare Glassbox with other alternatives:**
- [Glassbox vs Reviews.io](https://www.g2.com/compare/glassbox-vs-reviews-io)
- [Glassbox vs LiveAgent](https://www.g2.com/compare/glassbox-vs-liveagent)
- [Glassbox vs AskNicely](https://www.g2.com/compare/asknicely-vs-glassbox)
- [Glassbox vs Kapture CX](https://www.g2.com/compare/glassbox-vs-kapture-cx)
- [Glassbox vs SurveyMonkey](https://www.g2.com/compare/glassbox-vs-surveymonkey)
- [Glassbox vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-glassbox)
- [Glassbox vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-glassbox)
- [Glassbox vs Birdeye](https://www.g2.com/compare/birdeye-vs-glassbox)
- [Glassbox vs HubSpot Service Hub](https://www.g2.com/compare/glassbox-vs-hubspot-service-hub)

  ### 5. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)
By Kapture CX
**Average Rating:** 4.5/5
**Total Reviews:** 357
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.


Reviewers say compared to eTrusted, Kapture CX is:
- Better at support
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs Kapture CX](https://www.g2.com/compare/kapture-cx-vs-etrusted)
**Compare Kapture CX with other alternatives:**
- [Kapture CX vs Reviews.io](https://www.g2.com/compare/kapture-cx-vs-reviews-io)
- [Kapture CX vs LiveAgent](https://www.g2.com/compare/kapture-cx-vs-liveagent)
- [Kapture CX vs AskNicely](https://www.g2.com/compare/asknicely-vs-kapture-cx)
- [Kapture CX vs Glassbox](https://www.g2.com/compare/glassbox-vs-kapture-cx)
- [Kapture CX vs SurveyMonkey](https://www.g2.com/compare/kapture-cx-vs-surveymonkey)
- [Kapture CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kapture-cx)
- [Kapture CX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-kapture-cx)
- [Kapture CX vs Birdeye](https://www.g2.com/compare/birdeye-vs-kapture-cx)
- [Kapture CX vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-kapture-cx)

  ### 6. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
By SurveyMonkey
**Average Rating:** 4.4/5
**Total Reviews:** 23,553
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.


Reviewers say compared to eTrusted, SurveyMonkey is:
- Better at support
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [eTrusted vs SurveyMonkey](https://www.g2.com/compare/surveymonkey-vs-etrusted)
**Compare SurveyMonkey with other alternatives:**
- [SurveyMonkey vs Reviews.io](https://www.g2.com/compare/reviews-io-vs-surveymonkey)
- [SurveyMonkey vs LiveAgent](https://www.g2.com/compare/liveagent-vs-surveymonkey)
- [SurveyMonkey vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveymonkey)
- [SurveyMonkey vs Glassbox](https://www.g2.com/compare/glassbox-vs-surveymonkey)
- [SurveyMonkey vs Kapture CX](https://www.g2.com/compare/kapture-cx-vs-surveymonkey)
- [SurveyMonkey vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-surveymonkey)
- [SurveyMonkey vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-surveymonkey)
- [SurveyMonkey vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveymonkey)
- [SurveyMonkey vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-surveymonkey)

  ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,346
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Categories in common with eTrusted: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-etrusted)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Reviews.io](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reviews-io)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [Agentforce Service (formerly Salesforce Service Cloud) vs AskNicely](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-asknicely)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Glassbox](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-glassbox)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Kapture CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kapture-cx)
- [Agentforce Service (formerly Salesforce Service Cloud) vs SurveyMonkey](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-surveymonkey)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Dialpad Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dialpad-connect)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Birdeye](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye)
- [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)

  ### 8. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
By Dialpad
**Average Rating:** 4.4/5
**Total Reviews:** 4,179
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Reviewers say compared to eTrusted, Dialpad Connect is:
- Better at support
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [eTrusted vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-etrusted)
**Compare Dialpad Connect with other alternatives:**
- [Dialpad Connect vs Reviews.io](https://www.g2.com/compare/dialpad-connect-vs-reviews-io)
- [Dialpad Connect vs LiveAgent](https://www.g2.com/compare/dialpad-connect-vs-liveagent)
- [Dialpad Connect vs AskNicely](https://www.g2.com/compare/asknicely-vs-dialpad-connect)
- [Dialpad Connect vs Glassbox](https://www.g2.com/compare/dialpad-connect-vs-glassbox)
- [Dialpad Connect vs Kapture CX](https://www.g2.com/compare/dialpad-connect-vs-kapture-cx)
- [Dialpad Connect vs SurveyMonkey](https://www.g2.com/compare/dialpad-connect-vs-surveymonkey)
- [Dialpad Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-dialpad-connect)
- [Dialpad Connect vs Birdeye](https://www.g2.com/compare/birdeye-vs-dialpad-connect)
- [Dialpad Connect vs HubSpot Service Hub](https://www.g2.com/compare/dialpad-connect-vs-hubspot-service-hub)

  ### 9. [Birdeye](https://www.g2.com/products/birdeye/reviews)
By Birdeye
**Average Rating:** 4.7/5
**Total Reviews:** 4,094
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.


Reviewers say compared to eTrusted, Birdeye is:
- Better at support
Categories in common with eTrusted: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [eTrusted vs Birdeye](https://www.g2.com/compare/birdeye-vs-etrusted)
**Compare Birdeye with other alternatives:**
- [Birdeye vs Reviews.io](https://www.g2.com/compare/birdeye-vs-reviews-io)
- [Birdeye vs LiveAgent](https://www.g2.com/compare/birdeye-vs-liveagent)
- [Birdeye vs AskNicely](https://www.g2.com/compare/asknicely-vs-birdeye)
- [Birdeye vs Glassbox](https://www.g2.com/compare/birdeye-vs-glassbox)
- [Birdeye vs Kapture CX](https://www.g2.com/compare/birdeye-vs-kapture-cx)
- [Birdeye vs SurveyMonkey](https://www.g2.com/compare/birdeye-vs-surveymonkey)
- [Birdeye vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-birdeye)
- [Birdeye vs Dialpad Connect](https://www.g2.com/compare/birdeye-vs-dialpad-connect)
- [Birdeye vs HubSpot Service Hub](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub)

  ### 10. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
By HubSpot
**Average Rating:** 4.4/5
**Total Reviews:** 2,915
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.


Reviewers say compared to eTrusted, HubSpot Service Hub is:
- Better at support
Categories in common with eTrusted: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)

**Compare:** [eTrusted vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-etrusted)
**Compare HubSpot Service Hub with other alternatives:**
- [HubSpot Service Hub vs Reviews.io](https://www.g2.com/compare/hubspot-service-hub-vs-reviews-io)
- [HubSpot Service Hub vs LiveAgent](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent)
- [HubSpot Service Hub vs AskNicely](https://www.g2.com/compare/asknicely-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Glassbox](https://www.g2.com/compare/glassbox-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Kapture CX](https://www.g2.com/compare/hubspot-service-hub-vs-kapture-cx)
- [HubSpot Service Hub vs SurveyMonkey](https://www.g2.com/compare/hubspot-service-hub-vs-surveymonkey)
- [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Birdeye](https://www.g2.com/compare/birdeye-vs-hubspot-service-hub)


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