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eTrusted Reviews & Product Details

eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.

Seller

Trusted Shops

Languages Supported

German, English, French, Italian, Dutch, Polish, Portuguese, Spanish

Product Description

eTrusted is a cloud-based experience feedback platform developed by Trusted Shops, designed to help businesses collect, manage, and analyze customer feedback across various touchpoints. By automating the process of gathering authentic reviews, eTrusted enables organizations to gain actionable insights, enhance their online reputation, and foster customer trust. The platform's scalability and configurability make it suitable for a wide range of industries, including retail, automotive, insurance, and software. Key Features and Functionality: - Automated Feedback Collection: eTrusted allows businesses to send event-triggered review invitations, ensuring timely and relevant feedback from customers. - Customizable Questionnaires: The platform offers granular customization of surveys, enabling the creation of logical paths that best suit customer interactions. - Integration with Operational Systems: eTrusted can be connected to systems like CRMs, facilitating the extraction of actionable insights from collected experience data. - Review Display Widgets: Businesses can showcase reviews and ratings on their websites using eTrusted's set of widgets, which can be optimized through available APIs. - Google Integration: The platform includes built-in interfaces with Google and other sites, making it easy to share authentic reviews and reinforce trust online. - Control Center: eTrusted provides a centralized dashboard to monitor review invitations, manage feedback, and respond to customer reviews in real-time. - Reputation Manager: This feature enables businesses to manage their reputation across multiple platforms, including Google and Facebook, by directing review invitations to selected channels. Primary Value and Problem Solved: eTrusted addresses the critical need for businesses to build and maintain customer trust by providing a comprehensive solution for experience feedback management. By automating the collection and analysis of customer reviews, the platform helps organizations identify areas for improvement, enhance customer satisfaction, and boost their online reputation. The integration capabilities with operational systems and the ability to display authentic reviews across various channels ensure that businesses can effectively leverage customer feedback to drive growth and success.

Overview by

Dr. Bastian Kolmsee (Executive Director Products & Services bei Trusted Shops)

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eTrusted Integrations

(2)

Integration information sourced from real user reviews.

eTrusted Media

Use one of our various, optimised website widgets to shine with your stars at specific points in your customer journey. Cherished by 30 million consumers. The Trustbadge creates trust and puts your website in the best light.

Our mobile applications for iOS and Android give you direct access to the customer journey feedback of your business. Anytime and anywhere. The app focuses on the functions that give you the necessary insight on the go without overloading you with data.

Always have an overview of which customers you have invited to give feedback at which touchpoint of the customer journey. Define when we shall ask your customers for feedback. Invite individual cases specifically and manually to give feedback.

Works just like your familiar e-mail application - but delivers entirely new insights. Quickly find feedback on all touchpoints of your customer journey. Even the harshest criticism deserves an honest and appreciative response. If a review is really inappropriate, our service team is on...

eTrusted Demo - Get the 5 stars you deserve - everywhere!

The less customers you actively ask for feedback from, the worse your average rating will be. Therefore it is important to collect a lot of authentic feedback on all portals. To ensure that you can shine with 5 stars on all channels in the future, we have developed the eTrusted Reputation Mana...

eTrusted Demo - Feedback at the key points of your customer journey

Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey.

eTrusted Reviews (4)

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IR

Iván R.

Web Developer

Retail

Small-Business (50 or fewer emp.)

4/9/2025

"A good solution, but think carefully before signing"

3/5

What do you like best about eTrusted?

- At the beginning of the relationship, a Customer Support member from eTrusted reviews your website to ensure everything is fine and provides you with solutions.

- It's an added security for the client

- Easy implementation/integration

- Easy to use

- Customizable Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

- After the first contact, no one gets in touch with you even if the results (number of reviews per month) are not good. There is no account follow-up, and I think it is vital for this type of service.

- If you decide to cut ties because the results are not good, they still force you to continue with the signed contract (annual) without offering any solution/improvement. Additionally, we got a Key Account Manager who leaves much to be desired and treated us quite poorly.

- It is too invasive for the customer, as popups keep appearing at the end of the purchase and they send an email directly to the customer. Review collected by and hosted on G2.com.

LG

Luca G.

CEO

Small-Business (50 or fewer emp.)

9/10/2025

"it didn't go as we hoped, more could have been done"

2.5/5

What do you like best about eTrusted?

Ease of use, Ease of Implementation, Ease of Integration, seal of quality and guarantee Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

It does not generate qualified traffic to the site compared to other competitors, Review collected by and hosted on G2.com.

AF

Alexys F.

Founder

Small-Business (50 or fewer emp.)

4/4/2024

"eTrusted does exactly what it is supposed to do....keep my transactions and information safe!"

5/5

What do you like best about eTrusted?

I like that eTrusted works in the background and it is very low-maintenance for the user, making this product very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

I have yet to find something undesirable about eTrusted, because they work perfect for what i need and havent disappointed me in any way to date! Review collected by and hosted on G2.com.

What problems is eTrusted solving and how is that benefiting you?

As a corporation, we were needing to not only establish a positive image in the community and with our customer base, but to build on that reputation, as well. eTrusted did just that, and it clearly showed that we had an improvement in customer base and customer relations after using the platform with eTrusted - and that benefits our corporation ALL THE WAY AROUND. Review collected by and hosted on G2.com.

KB

kishor b.

customer support engineer

Mid-Market (51-1000 emp.)

10/26/2023

"Excellent platform for marketplace with buyer protection."

5/5

What do you like best about eTrusted?

e Trsted provide marketplace with great security for buyer and also seller with excellent rating and feedback method consumer can trust. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

Right now I am not seeing any loopholes so there is no reason to dislike. Review collected by and hosted on G2.com.