eTrusted Reviews & Product Details

eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.

Seller

Trusted Shops

Discussions

eTrusted Community

Languages Supported

German, English, French, Italian, Dutch, Polish, Portuguese, Spanish

Overview by

Dr. Bastian Kolmsee (Executive Director Products & Services bei Trusted Shops)

Top-Rated Alternatives

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User Insights

Average based on 6 real user reviews.

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PF

Pablo F.

Digital Marketing Specialist

Business Supplies and Equipment

Mid-Market (51-1000 emp.)

4/28/2026

"Powerful automation to generate quality reviews and maximize objectives"

5/5

What do you like best about eTrusted?

The great advantage of this platform is all the automation tools it has to automate communications with clients with the aim of generating quality reviews. It also offers the possibility to set goals to maximize the number of reviews. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

Greater customization of trustmark. Greater contextual integration (checkout, product pages, not just footer). Clear explanation of real value (protection, not just generic "trust") Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated

AA

ALEJANDRA A.

Digital Marketing

Business Supplies and Equipment

Mid-Market (51-1000 emp.)

4/30/2026

"Easy to use and key for positioning with reviews of my online store"

5/5

What do you like best about eTrusted?

The reviews of my online store are very important for the positioning of my company and this helps our results. It is very easy to use; it is a very simple integration. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

it can become costly if you manage many accounts in various countries. Review collected by and hosted on G2.com.

Validated ReviewerSource: OrganicAI Translated

IR

Iván R.

Web Developer

Retail

Small-Business (50 or fewer emp.)

4/9/2025

"A good solution, but think carefully before signing"

3/5

What do you like best about eTrusted?

- At the beginning of the relationship, a Customer Support member from eTrusted reviews your website to ensure everything is fine and provides you with solutions.

- It's an added security for the client

- Easy implementation/integration

- Easy to use

- Customizable Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

- After the first contact, no one gets in touch with you even if the results (number of reviews per month) are not good. There is no account follow-up, and I think it is vital for this type of service.

- If you decide to cut ties because the results are not good, they still force you to continue with the signed contract (annual) without offering any solution/improvement. Additionally, we got a Key Account Manager who leaves much to be desired and treated us quite poorly.

- It is too invasive for the customer, as popups keep appearing at the end of the purchase and they send an email directly to the customer. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated

LG

Luca G.

CEO

Small-Business (50 or fewer emp.)

Updated 9/15/2025

Originally submitted 9/10/2025

"it didn't go as we hoped, more could have been done"

2.5/5

What do you like best about eTrusted?

Ease of use, Ease of Implementation, Ease of Integration, seal of quality and guarantee Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

It does not generate qualified traffic to the site compared to other competitors, Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

AF

Alexys F.

Founder

Small-Business (50 or fewer emp.)

4/4/2024

"eTrusted does exactly what it is supposed to do....keep my transactions and information safe!"

5/5

What do you like best about eTrusted?

I like that eTrusted works in the background and it is very low-maintenance for the user, making this product very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

I have yet to find something undesirable about eTrusted, because they work perfect for what i need and havent disappointed me in any way to date! Review collected by and hosted on G2.com.

What problems is eTrusted solving and how is that benefiting you?

As a corporation, we were needing to not only establish a positive image in the community and with our customer base, but to build on that reputation, as well. eTrusted did just that, and it clearly showed that we had an improvement in customer base and customer relations after using the platform with eTrusted - and that benefits our corporation ALL THE WAY AROUND. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

KB

kishor b.

customer support engineer

Mid-Market (51-1000 emp.)

10/26/2023

"Excellent platform for marketplace with buyer protection."

5/5

What do you like best about eTrusted?

e Trsted provide marketplace with great security for buyer and also seller with excellent rating and feedback method consumer can trust. Review collected by and hosted on G2.com.

What do you dislike about eTrusted?

Right now I am not seeing any loopholes so there is no reason to dislike. Review collected by and hosted on G2.com.