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Virtuagym Reviews & Product Details

Virtuagym is a leading provider of all-in-one fitness software: boost client experience and save valuable time with our industry-leading tools for business management, coaching, scheduling, billing and engagement. Trusted by 9,000+ health clubs, 45,000+ trainers, and 30 million users globally, Virtuagym helps gyms, studios, and personal trainers grow and succeed. The complete Virtuagym software accommodates various fitness features, such as a nutrition app, a workout app, a membership management platform with a recurring billing system for each client, a custom business portal displaying your brand colors and images and an entry tag for clients Reduce your administrative tasks after completing your setup and focus on training clients, promoting and growing your business and increasing your revenue stream. The system also includes an online shop that can be automatically integrated with income reports, as well as mobile apps for iOS and Android phones. Manage all your administrative tasks faster, from sign-up to contract renewal to payment processing, so you and your staff can focus on adding real value. With this powerful solution, it’s easier than ever before to keep your business organized at the back-end, while offering your clients a hassle-free experience.

Seller

Virtuagym

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Product Description

Virtuagym Professional is an all-in-one solution for health clubs, personal trainers and physical therapists. With membership management, scheduling, training plans, nutrition plans, attendance monitoring and mobile apps, you'll have all the tools at your disposal to run your business more efficiently. The software isn't designed for the management only, also coaches and clients benefit from working with Virtuagym. Virtuagym is cloud-based and currently supports multiple languages.

Overview by

Virtuagym

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

22 months

View More Pricing Information

Top-Rated Alternatives

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Virtuagym Media

Virtuagym Demo - Overview - Nutrition, Exercise, Membership Management, Online Community, Schedule

Virtuagym works anytime anywhere, on every device. Mac, Windows, iPhone & Android.

Virtuagym Demo - Overview - Membership Management, Club App & Point of Sale

Virtuagym works anytime anywhere, on every device. Mac, Windows, iPhone & Android.

Virtuagym Demo - Virtuagym Food - Our Calorie, Carb, Protein & Fat Counter.

Our nutrition app for nutrition tracking & coaching. Your members can track their food intake online or using our app, and all this info is visible for you as a coach, making it easier to guide clients.

Virtuagym Demo - Mobile App Overview - Exercise, Nutrition & Schedule

Get access to one of the most popular fitness apps on the market and use them to offer a better member experience and more efficient coaching.

Virtuagym Reviews (55)

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Olivier L.

Personal Training Manager

Small-Business (50 or fewer emp.)

2/16/2022

"Beware scam"

0/5

What do you like best about Virtuagym?

The professionalism of the training manager. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Virtuagym was brought to me by one of their sales representatives who made me believe that the application would specifically meet all my expectations, such as the integration of the virtuagym calendar with my Google calendar.

They don't offer any free trial and you therefore have to risk a much higher price than some competitors like MY PT HUB who offer exactly the same thing for 4 times less. Dissatisfied with the product, they not only refused me a refund ($474) but wanted to force me to pay for a 3-month commitment ($175/month) for a product that I will not be using. Having tried several applications, I strongly recommend this company. Try MY PT HUB instead. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Oliver,

We are very sorry to hear that our product did not fulfill your needs as presented during the sales process.

We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details.

Team Virtuagym

Rebecca S.

Association Digital Experience Director

Enterprise (> 1000 emp.)

1/26/2022

"Great partner!"

5/5

What do you like best about Virtuagym?

As a system, the Gateway Region YMCA loves the engagement features included in the system; a Facebook news-like feed, challenges, goal tracking. We have been very pleased with the number of features included in the app. We have enjoyed working with our Account Manager, MariLu. She has truly been like a partner with us, and she is always willing to brainstorm new ideas with us. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

As a YMCA, our clientele ranges from young to old. Part of what drew us to Virtuagym is its mobile app component AND corresponding website option. This has been very helpful in reaching our seniors. However, some features are not available on the website. And we struggled a little at launching the app because we didn't want people to create their own accounts. I also wish that there were a few more development customization options - both with some helpful new features and some language that is unique to the YMCA. Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

Virtuagym, through our Account Manager, has really demonstrated a willingness to partner with us. "Our issue" is truly "OUR issue"! It's such a relief to have someone that we know is just as invested in our success as we are. There are so many features within Virtuagym, some that you may not even know you need/want. To me, that is the best part about them. There are so many options for us to meet the needs of our members! Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

We are using Virtuagym to share our class schedules, collect bookings, schedule tours, share workout plans and communicate branch changes/registration/engagement marketing Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Rebecca,

Thank you for taking the time to leave such a wonderful review!

It is incredibly helpful to have your insight about your experience with our system. Our team is continuously working on improving the services we offer, and your feedback will be, of course, taken into consideration when deciding which features to improve or add to the system.

We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.

Team Virtuagym

Declan R.

Manager

Small-Business (50 or fewer emp.)

12/15/2021

"So glad to have moved to Virtuagym!"

5/5

What do you like best about Virtuagym?

The onboarding to the new system was superb and we have been supported by our own dedicated account manager throughout. The member app is the best I have seen and very configurable. Our members have been very positive and we have some great feedback. The new business analytics reporting module is very fast to load and gives you all the ma engagement insights you could want, but you can also export the entire database if necessary and create your own reports and filters. The "groups" feature is like having your own internal Facebook group and is so easy to use. This is supported by some great marketing tools that allow you to create your own adverts within the ad. The main programming and workout tool has thousands of exercises, all virtual exercise demos and you can you these to simply create your own workouts and share with members. The built-in partner FOOD app is also great and recently has been updated to improve it further. It is like My Fitness Pal with all the same features but no integration is necessary as it is built into each client's app. They can use this for tracking food, macros, nutrients and for food diaries. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

The group messaging feature allows you to email any group updates to your members, but a more comprehensive email module would be great. Good news though, I understand this may be on the way in the near furture. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Declan,

Thank you very much for providing us with your opinion!

We are excited to read that you are pleased with our system to run your business.

Our daily commitment is to work on improving our product and the services we offer, and that is why your feedback is very important to us.

If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to help.

All the best,

Team Virtuagym

Wendy K.

Manager Sport

Small-Business (50 or fewer emp.)

1/3/2022

"A must for every gym!"

4.5/5

What do you like best about Virtuagym?

Easy to use, good guidance at the start of use, and if you encounter any issues after starting, the helpdesk is quickly reachable. The program is also easy to use for customers, both via the PC and with the app! Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Haven't come across anything so far, so I have nothing to report here! Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

Easy for both the customer and the organization, and you can start quickly! Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

Reservations can be made for each group training. This was not possible in our previous customer system. Additionally, running a direct debit is much easier and it's clearer when payments have failed. It's also nice that customers can be deleted from the system. This was also not possible in our previous program, which resulted in a lot of clutter in the system. Review collected by and hosted on G2.com.

Angel L.

Plexus Ambassador

Small-Business (50 or fewer emp.)

6/16/2021

"Easy Onboarding!"

5/5

What do you like best about Virtuagym?

The ease of scheduling and onboarding was fantastic! You can ask as many questions as needed. Mateo R. was fantastic in educating me on how everything works! Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

The only thing that could be fixed is the payments to the program, since it is outside of the USA my bank requires special permissions to make the payment each month. Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

If you are looking for a fitness program for your small gym or personal training this is the one! All the others are super expensive. This one fits all of your needs in one program! Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

No problems so far, and everything else is smooth sailing. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Angel,

Thank you so much for taking the time to share such valuable feedback with us!

It is exciting to know how much you enjoyed your onboarding with Mateo! We will, of course, make sure to share your thoughts with him!

As for the payments options, we are working on building some new integrations so that we can offer more alternatives. We will notify you and the rest of our clients when they are available!

Team Virtuagym

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/28/2021

"One of a kind software for health businesses! Very pleasant onboarding with Corné & super helpdesk"

5/5

What do you like best about Virtuagym?

Support and onboarding. Very thourough. All the features you need for your business, not perfect, but there is nothing like it. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Some features need improvement, like the way workout and Food section are set-up, but they keep improving, so not too many comlaints Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

Don't let the pricing scare you... Trust me, you don't want to migrate all your customer data if you choose a cheap alternative (wich is fine of course)

Think about what you want for your customers and business. Maybe you don't need workouts or food tracking. They have multiple options for that as well Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

My online customer journey has greatly improved! It takes valuable time of my hands, because alot is automated.

I run my class schedules, my memberships, my workoutprograms and food tracking for all my customers. super easy Review collected by and hosted on G2.com.

MEHDI T.

HEAD OF SALES, OPERATIONS DIRECTOR

Mid-Market (51-1000 emp.)

12/9/2021

"A 360° GYM MANAGEMENT SOLUTION FOR COSTUMERS AND COMPANY"

5/5

What do you like best about Virtuagym?

A COMPLETE SOFTWARE FOR COSTUMER MANAGEMENT, BUT ALSO FOR INTERNAL ENTREPRISE MANAGEMENT, OFFERS A UNIQUE ALL IN ONE EXPERIENCE FOR COSTUMERS AND COMPANY, VERY HAPPY USING VIRTUAGYM IN MY COMPANY Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

A POSSIBILITY OF PERSONALISING SOME FEATURES WOULD BE VERY HELPFUL TO INCREASE RELIABILITY Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

THE BEST PLATFORM USED IN MY CAREER OF 10 YEARS IN THE FITNESS INDUSTRY Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

FOLLOW UP OF ENDING MEMBERSHIPS, HAVING A QUICK REAL-TIME VIEW OF INCOMES AND STATISTICS OF MORE/LESS WORKING PRODUCTS, THE MULTIPLE CLUBS COMMUNITY COMMUNICATION WITH THE MANAGEMENT TEAM. Review collected by and hosted on G2.com.

Linda O.

Assistant general manager

Mid-Market (51-1000 emp.)

12/16/2021

"Great service and costumer care"

4/5

What do you like best about Virtuagym?

Great onboarding and service, virtuagym are quick to respond to any questions we have and are always happy to help with any issues. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

For customers in Norway it can be a bit difficult to get access to the app. With that said, our costumers that are using the app seems happy with all the features :) (and so are we) Review collected by and hosted on G2.com.

Greg M.

Vice President of Fitness and Education

Small-Business (50 or fewer emp.)

12/10/2021

"Greg Maurer Review of Virtuagym Software Platform"

5/5

What do you like best about Virtuagym?

Very intuitive with almost no need for help - our customers (60,000 of them) use it every day and we have almost no questions or service issues! Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Not really any that I can think of other than we would love for the Virtuagym Platform to be even more integrated than it already is with our other payment software Review collected by and hosted on G2.com.

Rosa C.

Owner

Small-Business (50 or fewer emp.)

5/25/2021

"Great onboarding experience"

5/5

What do you like best about Virtuagym?

The friendly and knowledgeable staff have been great! Robyn was very helpful and patient in answering all my questions before signing on. Mateo did a great job in explaining the features, how to use each system setting, setting up membership, and has been extremely helpful as I launched the software to my clients. I love that I am able to book a call with him in a reasonable amount of time so I can help answer any of mine or my clients' questions as we go live. Thank you!! Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Nothing so far, but doing payroll may be a challenge based on conversations with the onboarding team. I'll have to wait and see as I haven't tried yet. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Rosa,

Thank you so much for taking the time to share your feedback.

We are delighted to hear about your positive experience with us, especially with Mateo. Our team is always striving toward keeping our customers satisfied, so it is very exciting to know that this has made such a difference for you!

Let us remind you to email any further suggestions and ideas you may have at support@virtuagym.com

Team Virtuagym