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Wellhub

By Wellhub

3.7 out of 5 stars

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Wellhub Reviews & Product Details

Wellhub Media

Discover daily wellbeing your way with an easy-to-use app. In this introductory video, we’ll show you how to get started, purchase a plan and use the Wellhub app to explore gyms, find studios, book classes, get training, try activities and
Play Wellhub Video
Discover daily wellbeing your way with an easy-to-use app. In this introductory video, we’ll show you how to get started, purchase a plan and use the Wellhub app to explore gyms, find studios, book classes, get training, try activities and
New to Wellhub? This comprehensive guide is made just for you! Learn the essential first steps to navigate and use Wellhub effectively. From signing up to exploring networks, this video covers it all.
Play Wellhub Video
New to Wellhub? This comprehensive guide is made just for you! Learn the essential first steps to navigate and use Wellhub effectively. From signing up to exploring networks, this video covers it all.
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Wellhub Reviews (14)

Reviews

Wellhub Reviews (14)

3.7
14 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its flexibility and variety of gym options, allowing them to explore different fitness activities and facilities. The app is noted for its user-friendly interface, making it easy to navigate. However, some users mention limitations in gym availability during peak hours.

Pros & Cons

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Edson C.
EC
Developer Support Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"A Flexible Gym Wherever You Need"
What do you like best about Wellhub?

I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right gym according to my workout. The app interface is clean and easy to navigate. I only need once the customer support to clarify a doubt and they were very quick. I use it from Monday to Friday. The integration with other platforms work very well I also could bring a friend with me. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Some gyms have limited tie slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go twice in a day to the gym, like cardio in the morning and workout afternoon, but it only allows me once. The implementation wasn't too long, but maybe could be a but easier using google login. Review collected by and hosted on G2.com.

Heather B.
HB
Manager of Commercialization
Logistics and Supply Chain
Enterprise (> 1000 emp.)
"DO NOT use Gympass (WellHub) if you have kids, AND they will take your money with no resolution"
What do you like best about Wellhub?

I was not able to use the service, though I paid for it. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I was a Lifetime Fitness club member for my family, but I switched to Gympass (Wellhub) because I was getting this benefit through work. I paid $99 for each child, but Gympass is not accepted at Lifetime, so my kids could never use it.

Gympass only has customer support by email, so I emailed customer support and asked for a full refund for me and all of my kids. The admitted that their service is not as advertised but have not offered a full refund. I spent $600 on this service and it was a pure waste of money.

This company is going for IPO, and there is a lot of work needed on this business for it to be viable. Review collected by and hosted on G2.com.

Emily S.
ES
Member
Mid-Market (51-1000 emp.)
"Terrible App, Bad Customer Service, Steals your Money"
What do you like best about Wellhub?

They have better class availability than other apps. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Gympass has the most unintuitive app and the most atrocious customer service.

Customer Service: There is no way to talk to anyone on the phone, their support email is out of service, and their chat agents only know how to copy-paste from their policy books. They are not helpful to new customers.

The app: Half of the links in the app take you out of the app to your mobile browser - it is not actually an app experience.

User Experience: Do not use gympass if you take classes at the gym - stick to class pass. They require you to check in separately on their app and at the gym - if you forget to check in on their app, but still actually show up for the class they will penalize you and prevent you from using your membership.

Overall Gympass is a scan that is only trying to take your money without actually letting you use the services that you pay for - Stick to classpass! Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Your feedback plays a vital role in our continuous efforts to improve the app experience, and we deeply appreciate it. It seems our customer support team has addressed your issue, and you should have received an email with additional information. We hope we were able to assist you, and please feel free to reach out if you require any further help. Thank you!

Gonzalo P.
GP
People Operations Specialist
Mid-Market (51-1000 emp.)
"Great experience using Gympass"
What do you like best about Wellhub?

The perks of having Gympass is the chance to use different facilities around my home, at the same time this gives me the chance to explore diffferent types of activities from a gym, to a professional swimming pool and a spa. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The only downside I could find so far was not able to find that many facilities in certain areas of the city where I reside. If you move to the city center for instance you won't find that many places to attend. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

We're so happy to hear that you're having a great experience with Gympass. We strive to expand our network to offer you even more options for your wellbeing journey so don't hesitate to refer gyms and studios you'd like to see partner with Gympass by sending us the details here https://www.gympass.com/us/gym_referrals/new and our team will get in touch with them. Thanks so much for your amazing review, Gonzalo! ☺️

Kartik D.
KD
Small-Business (50 or fewer emp.)
"Highly Recommend!!"
What do you like best about Wellhub?

Gypass's customer service is incredible; people are beneficial in assisting with my trouble and issues. I would recommend Gympass to anyone offered it through their company because their corporate support is very good.

I am thankful to the team of Gympass for assisting me and making my journey wonderful with Gympass. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The only thing I didn't like about Gypass was their increasing price. They increased the prices some time back by 20 percent without any prior notice to me. I suggest that they should give a message to everyone prior to increasing the price. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

We're glad to hear that our customer support provided you with excellent service! Please note that we recently updated our prices to continue offering the best wellbeing options for our users while fairly supporting our partners. We also send email notifications in advance regarding any changes in the plan or network that may affect you, so please message us at https://help.gympass.com/hc/en-us/requests/new if you're not receiving any. We'll look it up for you.

ST
Enterprise (> 1000 emp.)
"Gympass review"
What do you like best about Wellhub?

The fact that I can go to multiple gyms for a reasonable price with gym pass.

The gym options are not all that great but there is at least a couple options I can pick Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

There are not many diverse options. For example nothing for Pilates. When I go to 24 hour fitness because I have gym pass they make me fill out a long form every time! So that intervention process is annoying Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Hi Shirley, thanks so much for your review! We'd be happy to help you explore available gyms or studios near you so please don't hesitate to message us at https://help.gympass.com/hc/en-us/requests/new, or you can also refer any gyms you'd like to see partner with Gympass through this link https://www.gympass.com/us/gym_referrals/new. Thank you!

FW
Xborder eCommerce Advisor
Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Stay active and uncover fresh fitness experiences"
What do you like best about Wellhub?

Gympass offers convenience and a diverse selection of gyms and studios. Its a way to explore fitness options and discover new favorites. Gympass values user feedback and continuously strives to enhance its services. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The availability of gyms and classes is sometimes limited, which makes it a bit difficult to access workout options. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Thank you for your positive feedback, Fred! We're thrilled that you find Gympass convenient and appreciate our diverse selection of gyms and studios. Please know that we're actively working on expanding our network to provide more workout options and improve your experience. We take pride in helping users explore fitness options and discover new favorites so feel free to message us through our Help Center on the Gympass app. Thank you!

Ben B.
BB
Team Manager
Enterprise (> 1000 emp.)
"Cheap but buggy"
What do you like best about Wellhub?

Really affordable way of paying for gym, also get subscription services like Strava thrown in there. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Doesn't tell you what gyms/services are available before you sign up. Site and app are both extremely buggy. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Thank you so much for the feedback, Ben! We understand how important it is to find the right gym or studio to begin your wellness journey and we offer a free preview of our gym networks by simply creating an account - no charges involved. If you need help signing up or for any other concerns, please reach us through our Help Center on the Gympass app.

Arnab B.
AB
Senior Associate
Enterprise (> 1000 emp.)
"Get fit with Gympass"
What do you like best about Wellhub?

Gympass provide you largest collection of gyms studios and apps.

Gympass also provides a corporate benefits to their employees with monthly subscription to support their mental fitness as well as physical fitness. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

There is nothing as such for dislike this application but they can accomodate more gyms and studios. We can connect with thousands of partners to discover fitness. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Thank you for your wonderful review, Arnab! We strive to provide the best wellness options for our members, and we keep on working to grow it even more. We appreciate your support!

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Gympass review"
What do you like best about Wellhub?

Gympass has been designed in a very user-friendly manner and its functioning is also very smooth. What I personally like about the Gympass is its very simple UI, which allows any user to use it without any kind of difficulty. Gympass allows various kinds of fitness activities. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Gympass should allow to create separate groups of similar kind of persons. The scanner facility should be improved a bit. Gympass lacks some of the activities such as yoga, aerobics, etc. It should include these kinds of fitness exercises. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

Hi. Thanks so much for sharing your feedback and we're thrilled that you're enjoying Gympass. We offer countless ways to work out and different kinds of activities such as Yoga, Pilates, HIIT, both at our gym partners and on our app partners, such as Crunch, Exhale, LA Fitness, and more. Please reach us at https://help.gympass.com/hc/en-us/requests/new and let us help you explore the activities available near you. Thanks!

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Wellhub