# Wellhub Reviews **Vendor:** Wellhub **Category:** [Employee Perks Software](https://www.g2.com/categories/employee-perks) **Average Rating:** 4.1/5.0 **Total Reviews:** 50 ## About Wellhub Wellhub is a comprehensive corporate wellness platform designed to assist organizations in enhancing employee wellbeing through an integrated approach. Founded in São Paulo, Brazil, in 2012 and now headquartered in New York City, Wellhub has expanded its reach to 18 countries across North America, Latin America, and Europe. With a client base exceeding 50,000 corporate entities and over 5 million subscribers, Wellhub connects users to a vast network of wellness partners, facilitating more than 1 billion check-ins since its inception. The platform focuses on five key dimensions of wellbeing: Fitness, Mindfulness, Mental Health, Nutrition, and Sleep. By providing access to a diverse array of services, including gyms, studios, classes, and digital wellness applications, Wellhub enables companies to offer robust employee benefits that cater to various needs. Its flexible, multi-tiered subscription model allows organizations to tailor their wellness programs according to workforce demographics and budgetary constraints, ensuring that employees receive the support they require. Wellhub's mobile application enhances user experience by allowing employees to easily browse wellness partners, book classes, and check in for both in-person and digital services. This convenience not only encourages participation but also fosters a culture of health and wellness within the workplace. The platform compensates wellness partners based on verified usage, creating a transparent and accountable system that benefits all stakeholders involved. One of Wellhub's significant advantages is its ability to consolidate multiple wellness vendors into a single, integrated solution. This streamlining simplifies the management of employee wellbeing programs, allowing employers to offer a cohesive benefit that accommodates the diverse preferences of their workforce. By reducing barriers to participation and providing a range of options, Wellhub promotes higher engagement and improved wellbeing outcomes. This, in turn, enhances the overall employee experience, supporting organizations in attracting and retaining talent while boosting workforce performance. Overall, Wellhub stands out in the corporate wellness landscape by offering a versatile platform that meets the evolving needs of modern workplaces. Its commitment to employee wellbeing, combined with a user-friendly interface and a broad network of partners, positions Wellhub as a valuable resource for organizations aiming to foster a healthier, more engaged workforce. ## Wellhub Pros & Cons **What users like:** - Users commend the **responsive customer support** of Wellhub, ensuring a smooth and enjoyable experience. (2 reviews) - Users value the **flexibility and variety** Wellhub provides, enabling gym access tailored to their needs. (1 reviews) - Users commend the **fast approval speed** of Wellhub, making access to gyms quick and hassle-free. (1 reviews) - Users value the **extensive gym and studio options** offered by Gympass, enhancing their overall fitness experience. (1 reviews) - Users love the **flexibility** of Wellhub, enabling access to diverse gyms that suit their travel and workout needs. (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Employee Benefits (1 reviews) - Flexibility (1 reviews) - Gift Cards (1 reviews) **What users dislike:** - Users are frustrated with Wellhub's **expensive pricing** , especially after unexpected price increases and lack of options for cheaper plans. (2 reviews) - Users find the **limited activities** frustrating, especially with only one gym visit allowed during peak hours. (1 reviews) - Users find the **limited availability** frustrating, especially when trying to visit the gym multiple times in a day. (1 reviews) - Users often find **limited features** frustrating, especially regarding gym access and scheduling options. (1 reviews) - Users find the **limited functionality** of Wellhub frustrating, especially regarding time slots and visit restrictions. (1 reviews) - Users express frustration over the **limited options** available with Wellhub, impacting value for money and choice. (1 reviews) - Login Issues (1 reviews) - Scheduling Issues (1 reviews) ## Wellhub Reviews ### 1. Versatile Wellness Benefits with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Maisha H. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Wellhub?** The versatility and the value. There are so many different benefits from health and wellness apps - tracking steps, monitoring calories, to a vareity of gyms all around the country. The best part is we will never pay for more than 50% of our employee headcount. **What do you dislike about Wellhub?** It would be nice to have a direct customer service line to reach out to. I can only think of 1 time that it was needed and I was able to get what I needed but it took a few days for them to get back to me for something that could have been resolved with a quick call. **What problems is Wellhub solving and how is that benefiting you?** We were looking for a health and fitness benefit for employees that provided more than just gym service as not all employees like to leave to work out. Wellhub has several apps included which is beneficial for employees who don't want to go to the gym. We also were looking for something that offered a good benefit that wouldn't break the bank. With Wellhub, we only pay for employees who enroll and for only up to 50% of our employee headcount so it makes it extremely affordable. **Official Response from Isadora from Wellhub:** > Thank you for the review, Maisha! We are thrilled to hear that Wellhub’s variety of wellness apps and gym access has been such a valuable and affordable benefit for your team. We also truly appreciate your honest feedback regarding our customer service. While we don’t currently offer a direct phone line, we are always working to improve our response times. For the fastest support, we recommend using the Live Chat feature in our Help Center (https://helpcenter.gympass.com/en-us) while logged in, as this often allows for quicker resolutions. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you. ### 2. Lack of ROI and costly service not worth it and currently in RFP for new servicing **Rating:** 2.0/5.0 stars **Reviewed by:** Stephen L. | Assistant Vice President - People & Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** That our employees can get "free" gym memberships **What do you dislike about Wellhub?** That the majority of our monthly rate is a PEPM model in which we are charged for employees to simply get access to the system - but that access comes at no value to them unless we want to purchase a gym membership subsidy that can sign up for. So we are charged $4600 for essentially nothing. Then we are charged an additional $1600 a month for all of our employees to receive a "free" $11.99 membership at the basic level. However we have 500 employees, 230 subscribed and less than $100 who actively use the product. So the cost and ROI is not there - especially for the majority fo the costs which is the wellhub standard and gets you nothing. **What problems is Wellhub solving and how is that benefiting you?** None. When we were self insured maybe you could say it encouraged more healthy behavior but were a healthcare company and offer free healthcare so that outweighs a gym membership. **Official Response from Isadora from Wellhub:** > Hi Stephen, thank you for sharing your feedback here on G2. We completely understand your frustration regarding the PEPM pricing model and your team's current ROI. When engagement doesn't align with your investment, it’s not the outcome we want for our partners. We understand our SMB team is currently in direct contact with your company to address these concerns. We will definitely work with you to provide all available options to optimize your partnership and maximize the value of your investment. Additionally, even outside of corporate subsidies, we do want to point out that your employees save at least 30% compared to standard individual gym memberships. To help boost your active user numbers, our team is also actively working with you on tailored employee engagement strategies to drive awareness and utilization. We are fully committed to building a successful partnership and turning this experience around for you and your team! If you need any further help, your SMB Manager is available to provide a resolution for you. ### 3. Great Wellness Access, But the Challenge Feature Still Feels Stuck in Beta, Customer Support sucks **Rating:** 3.0/5.0 stars **Reviewed by:** Eryn R. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** Easy access to gyms near you and tons of opportunity for wellness right in the app without having to leave your home **What do you dislike about Wellhub?** Challenge feature has been in beta for 6+ months, we signed up with the understanding that this would be improved.We’ve rolled out a few challenges internally at Cage & Miles, and overall engagement is low. We’re getting consistent feedback that the current format isn’t very balanced or inclusive. For example, some users dominate through high-volume activities (like 100+ bike rides), while others miss out on points if their gym isn’t integrated with Wellhub. Are there any updates on when Challenges will move out of beta? Also, is there any roadmap for more inclusive formats like active minutes, intensity-based scoring, or other ways to level the playing field across different fitness types? **What problems is Wellhub solving and how is that benefiting you?** Options for wellness - some employees can't afford gym memberships, reduces stress and helps with employee engagement **Official Response from Isadora from Wellhub:** > Hi there, Eryn! Thank you for sharing your feedback. We’re happy to hear your team is enjoying the variety of gym and at-home wellness options. We hear your concerns about the point structure in the Challenges feature. Currently, points are earned through tracked steps and Wellhub check-ins. Our goal is to make Challenges a motivating experience for everyone, regardless of their fitness style. Thank you for your patience as we continue to refine our features. If you’d like to discuss how to better tailor your internal challenges for Cage & Miles, please don't hesitate to reach out to our Partnership Team: https://helpcenter.gympass.com/en-us/contact?form-id=partners. We're here to help! ### 4. Flexible Wellness Program with Room for UX Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylie D. | People Operations & Benefits Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Wellhub?** I like that Wellhub provides the flexibility to try different gyms and studios at one tiered price, which is really convenient. There are multiple tiered options that suit different wellness routines and lifestyles, which is great. It also offers our employees access to wellness classes or gym sessions they love at a discounted price, providing more flexibility at the same cost. The initiative is fantastic because it reminds companies to focus on employees' mental wellbeing, helping them try new workouts and stay active, which I think is really important. **What do you dislike about Wellhub?** I think the check-in process can be improved from a user experience. If you book a class and you forget to check in on the app, Wellhub freezes your account and users have to pay an extra fee on top of what they already pay monthly to unfreeze their account, just to be able to book classes again. **What problems is Wellhub solving and how is that benefiting you?** Wellhub helps us provide employees with affordable access to wellness classes and gyms they love, offering flexibility to visit different studios within the same tier. It's a company-sponsored benefit that supports employees' well-being. **Official Response from Isadora from Wellhub:** > Hi there, Kaylie! Thank you so much for your feedback! We love seeing that you and your team are enjoying the flexibility and variety Wellhub offers. Regarding the check-in issues, we completely understand how frustrating it can be if you forget to check in while heading into a workout. To help make things easier, we recommend enabling push notifications in the app so you’ll always get a friendly reminder! Also, just a quick tip: you can still check in up to 30 minutes after your class ends in case it slips your mind when you first arrive. If you ever run into any trouble, our team is always here to help! You can reach out to our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you! ### 5. Strong Benefit Overall, Some Downsides **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Wellhub?** Wellhub is one of our benefits that is best received by our employees - the value that they get from us covering the Gold plan is exponential compared to offering the same amount as a stipend (which is why we moved over in the first place). Not sure if it would be as meaningful of a benefit in smaller cities though. **What do you dislike about Wellhub?** The UI/UX is fine at best and honestly could us a lot of improvements, but it works most of the time (which I guess should be the bare minimum but in years past it's been far worse). The customer support is honestly really difficult to get ahold of remediation for any issues takes a while - we had some problems where users were being charged after being terminated but did not have access to the account to cancel and also weren't able to contact support. **What problems is Wellhub solving and how is that benefiting you?** We wanted to offer stronger non-medical benefits to our employees and health perks are really important to us. We've found that Wellhub strikes a good balance for our employees and has strong ROI for us **Official Response from Isadora from Wellhub:** > Hi there! Thanks so much for such a detailed and honest review. We’re so happy to hear that covering the Gold plan has been such a hit with your team and is delivering a strong ROI, that’s exactly the kind of impact we’re shooting for! We also really appreciate you being upfront about our UI/UX and customer support. We’re always working to smooth out the app experience, and we’ve taken serious note of your frustration regarding billing issues after an employee is offboarded. We want those transitions to be as seamless as possible for you. If you still have any pending issues with terminated accounts or want to dive deeper into your feedback on the app, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! @Lanna Marcondes ### 6. Great Workout Variety, Easy Booking, and Solid Value **Rating:** 4.0/5.0 stars **Reviewed by:** Cher M. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Wellhub?** The product offering and range of different workouts. I also love the price offering and how easy it is to book. **What do you dislike about Wellhub?** The product functionality could be better, better filtering options, distance measurements, and ability to adjust time zones correctly. I do not like that if I accidently forget to check in and provide proof, I dont get my points and it messes up my streak and shows up as a "no show". The ability to pull the invoice (and understand it) is painful as the admin. The support could improve from end to end. **What problems is Wellhub solving and how is that benefiting you?** The pricing and range of workouts available makes it great for our culture. I love model of tiers and subscription pricing rather than credits. **Official Response from Isadora from Wellhub:** > Thanks for sharing your experience, Cher! We’re thrilled to hear that the variety and value of the platform are working well for you. We understand the challenges you’ve faced with product functionality, check-in policies, and administrative invoicing. Please know that we take this feedback seriously as we are actively working to enhance the app! We appreciate your honesty and for helping us make the platform better for everyone! ### 7. Versatile Wellness Platform with Room for App Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jill E. | HR Operations Analyst, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I love that any employee, regardless of geographical location, can utilize Wellhub, and they can adapt it to whatever fits their wellness journey. So if they're more into working out, they can use it for that. If they're more of a yogi or someone who likes to meditate, they can use it for meditation. Employees also have the opportunity to upgrade if they want more access to more resources. **What do you dislike about Wellhub?** I think the app needs improvement. I personally had a hard time logging in and resetting my password. It's also confusing that I have to check-in on the app and at the workout class. I think they need to find a way to connect those two systems to make it a more seamless process. So the app and the app usage could use improvement. **What problems is Wellhub solving and how is that benefiting you?** Wellhub provides wellness benefits like workout classes, mental health options, financial resources, and weight management for staff, enhancing employee wellness. **Official Response from Isadora from Wellhub:** > Thank you so much for your feedback! We love that you’re seeing the value of our 'one-stop-shop' approach—whether your team is into high-intensity workouts, yoga, or mental health resources like meditation. We sincerely apologize for the frustration you faced with logging in; we know how a password reset hurdle can slow down your momentum. We’re also taking your feedback about 'double check-ins' to heart. Currently, checking in on the app ensures our partners are paid correctly and your visit is recorded. And if you're ever stuck on a login screen, a quick tip is to ensure your phone’s default browser has cookies enabled, as this solves most 'spinning' or login loops! We’re committed to making the app as versatile as the workouts it offers. If you still have trouble with your account or want to share more specific app suggestions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). ### 8. A Flexible Fitness Benefit: One App for Many Gyms and Workouts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The best thing about Wellhub is the ability to offer a benefit to staff that allows them to try out new gyms and have access to a variety of workouts to stay fit in just one app. **What do you dislike about Wellhub?** The unexpected price increases that happen every year. Staff often reach out asking why the increase. Also, when there are black outs with the app, participants are not notified so there are lots of questions. **What problems is Wellhub solving and how is that benefiting you?** Wellhub helps us to offer a benefit to staff that they can use across the state. We have offices in different parts of the state so it's an equal benefit that they can use at a gym that's convenient for them. This is very beneficial because it allows us to offer wellness benefits to all staff without having to reach out to different gyms individually across the state. **Official Response from Isadora from Wellhub:** > Hi there! Thank you so much for sharing your feedback with us. We’re thrilled to hear that you and your team are enjoying the flexibility Wellhub provides! We hear your concerns regarding the price change. To ensure you continue to enjoy a comprehensive wellness experience, we’re always expanding both the quantity and quality of partners available for your use—from access to premium gyms and studios to specialized mental health support. We always aim to communicate any pricing updates to our users well in advance so there are no surprises. We’d also like to learn more about the 'blackouts' you mentioned so we can investigate this further for you. Please reach out to us via our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you! ### 9. Excellent Gym and Class Access That Boosts Employee Wellbeing **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna G. | Global Benefits Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I love the access to various gyms and classes for myself! Our employee base really loves it as we subdize up to the basic tier and feel like it really encourages employee wellbeing. **What do you dislike about Wellhub?** I think the customer support via robot is very frustrating. Sometimes I just need to connect quickly to a live person. I also sometimes feel like our account team doesn’t provide the strongest, hands on support. **What problems is Wellhub solving and how is that benefiting you?** I hope the cancellation policy can be updated. I understand when employees cancel last minute but sometimes studios change schedules or cancel classes and there’s no workaround on the app. **Official Response from Isadora from Wellhub:** > Hi there, it’s great to hear that your team is loving the subsidized plans and prioritizing their wellbeing! We appreciate your feedback regarding our support as we are continuously working on improving our services to provide an enjoyable and seamless experience for our users. Regarding class cancellations: we definitely want to help when things don't go as planned! If a studio changes their schedule or an employee has an emergency, please encourage them to reach out to us directly via our Help Center or social media channels so we can assist! Thank you for helping us grow and improve ### 10. Flexibility Meets Value: Ideal for Frequent Fitness Enthusiasts **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I really enjoy the flexibility of Wellhub, offering a variety of classes I can go to. I love that I can access fitness studios that typically cost about $300 a month for just $150, allowing me to explore different activities. This affordability and diversity in offerings feel fabulous to me, making Wellhub a pretty awesome choice. I'm also pleased with how easy and seamless the setup process was with no complaints there. **What do you dislike about Wellhub?** The interface of the app can be a little clunky. Sometimes searching for classes for specific activities like Pilates or weightlifting can be a little challenging. **What problems is Wellhub solving and how is that benefiting you?** I appreciate Wellhub's flexibility and affordability, which lets me access diverse fitness classes multiple times a week at a fixed rate. It's an economically efficient option for someone like me who exercises almost daily. **Official Response from Isadora from Wellhub:** > Hi Mary! Thank you so much for sharing your experience here on G2. We are thrilled that you’re enjoying the seamless setup and that our platform is providing you with the affordability to explore premium studios and diverse classes, getting value for a fraction of the cost is exactly what we aim for! If you ever need assistance with anything, feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). ### 11. Easy Setup and Flexible Gym Access **Rating:** 5.0/5.0 stars **Reviewed by:** Yvere B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I really like Wellhub's ability to visit multiple gyms and services. It gives me the opportunity to go from one gym to another to see which best suits my physical needs. I also appreciate their digital app because it's convenient and allows me to work out on my own schedule. The initial setup was amazing and very easy. It was extremely easy to integrate all of our files and send notifications to our employees. **What do you dislike about Wellhub?** It will be nice to maybe have more gyms added to their networks in different locations. **What problems is Wellhub solving and how is that benefiting you?** I use Wellhub for access to gym services, enabling me to visit multiple gyms and find one that suits my physical needs. The digital app is convenient, letting me work out on my schedule. **Official Response from Isadora from Wellhub:** > Thanks for the review, Yvere! We are thrilled to hear that your initial setup was 'amazing' and that integrating your files and notifying your employees was such a smooth experience. We’re also happy to hear you’re enjoying the flexibility of visiting different gyms to find your perfect fit! Regarding your feedback on gym locations, we are constantly working to grow our network. Did you know you can actually suggest new partners directly through the app? Just head to your Profile, tap the Gear Icon (Account), and select 'Refer partner' under the Support section. Our partnerships team reviews these suggestions as they work to expand our coverage even further! If you have any specific areas in mind or need assistance with your account, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). ### 12. Effortless Employee Wellness Management **Rating:** 3.5/5.0 stars **Reviewed by:** Colleen F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like Wellhub for its ease of use. User experience has never been an issue, and the app makes it easy to get new apps with very easy login processes. It does all the work, so I rarely have to help any employees troubleshoot. The initial setup was also very easy. **What do you dislike about Wellhub?** The only issue we have had is with tiers of existing gyms. We have an employee who has a higher tier at Planet Fitness and we weren't able to help her use Wellhub in its place. **What problems is Wellhub solving and how is that benefiting you?** Wellhub supports our employees' wellness by enabling gym access and apps like Headspace and Strava for mental and physical health. It's user-friendly, with easy app access and smooth login, minimizing troubleshooting needs. **Official Response from Isadora from Wellhub:** > Hi Colleen! Thanks for being a part of our community and sharing your thoughts. We're thrilled that Wellhub has been so effortless to set up and use! It’s great to hear that the smooth login processes and access to partner apps are saving you time and minimizing the need to troubleshoot for your employees. We completely understand the challenge you encountered regarding matching specific gym membership tiers. We appreciate you bringing this to our attention. We are constantly working closely with our partners to improve how our network aligns with existing memberships and to enhance the overall flexibility of our plans for all users. If you or your team ever need help navigating specific gym options or plan tiers in the future, Please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). ### 13. Boosts Employee Engagement with Effortless Wellness Options **Rating:** 5.0/5.0 stars **Reviewed by:** Noelia M. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Wellhub?** I like how easy it is for employees to access a wide variety of wellness options. Flexibility really stands out to me; employees can choose what fits their schedule and lifestyle, and it's easy to manage. This flexibility removes friction since employees don't have to search or commit to one option, and that personalization translates to higher engagement. It's a benefit that's actually used. The initial setup of Wellhub was super easy, and the customer service was great! **What do you dislike about Wellhub?** Maybe reporting and analytics could be improved, and perhaps communication tools like built-in nudges, campaigns, and reminders. **What problems is Wellhub solving and how is that benefiting you?** Wellhub streamlines the employee experience, improving engagement and supporting healthier, productive teams. It provides easy access to wellness options and flexibility, removing friction and personalizing benefits that are actually used. **Official Response from Isadora from Wellhub:** > Thank you so much for taking the time to share your experience on G2! We’re thrilled to hear that Wellhub is making it easy for your employees to prioritize their wellness and that the flexibility is driving engagement across your team. We also genuinely appreciate your constructive feedback regarding reporting, analytics, and built-in communication tools. We are constantly looking for ways to make the admin experience as smooth and effective as the user experience, so your input is incredibly valuable. Thank you for choosing Wellhub to support your team’s health and productivity! If you ever have further suggestions or need assistance, please feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us. We’re here to support you! ### 14. Wide Gym Options, Needs Stable Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Jazmin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like that Wellhub provides a discounted rate for different gyms and classes, and also offers a variety of classes and gyms to choose from, which is great for employee benefits. It's a convenient way to access a wide range of wellness options. **What do you dislike about Wellhub?** I don't like that Wellhub changes the pricing several times throughout the year. It doesn't seem a bit stable. Also, there are not a lot of variety of options plans and pricing to choose from as an employer when we're setting the plans for the employees. **What problems is Wellhub solving and how is that benefiting you?** We use Wellhub for employee benefits, allowing employees to access thousands of gyms at a discounted rate and providing a variety of services with a single subscription. **Official Response from Isadora from Wellhub:** > Hi Jazmin! Thank you so much for the feedback. We’re glad to hear that you’re enjoying our wide partner network and that Wellhub is providing such a convenient benefit for your team! We hear your concerns regarding pricing stability and the variety of plan options for employers. To ensure we provide a comprehensive wellness experience, we are constantly expanding our network with premium gyms, studios, and partner apps for nutrition, sleep, and mental health support. We try to keep our rates as steady as possible, only making occasional adjustments to ensure we can continue offering your team the best quality gyms and wellness apps. If you have any questions or would like to discuss the best plan for your team, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! ### 15. Easy Gym Access and Premium Apps, but Limited Gym Coverage and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Mandi H. | Employment Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** the ease of use for gym network access and the premium apps **What do you dislike about Wellhub?** there are some major gyms in the area that have not joined wellhub. sometimes it can be hard to express the value of wellhub to employees if they are just looking at the cost as the one gym that they go to and seeing that the price is the same to have wellhub vs. a direct gym membership. There is also the lack of being able to talk to a real person when you have an issue with your account. Employees have expressed frustration with this. **What problems is Wellhub solving and how is that benefiting you?** providing a robust wellness benefit that can be accessed by employees and their household members. **Official Response from Isadora from Wellhub:** > Hi Mandi! Thank you so much for sharing your feedback with us. We’re thrilled to hear that you and your employees are enjoying the wide variety of partners available on the app! We appreciate your comments regarding our support as we are continuously working to improve our services to provide a more enjoyable and seamless experience for all our users. It’s also worth noting that Wellhub offers access to a massive network of apps, studios, and gyms for one price offering much more flexibility than a traditional single membership. Whether you’re at home or traveling across the country, you can take your wellness routine with you! If there is a favorite local partner not yet in our network, we encourage you and your team to refer them directly through the app. Our team will reach out to them to try and make it happen. If you need any guidance on how to refer a partner or have other questions, please reach out via the Help Center at https://helpcenter.gympass.com/en-us. or our social media channels on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always ready to help! ### 16. Support and Billing Confusion Overshadow a Promising Multi-Gym Benefit **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** It's nice to be able to go to multiple gyms/studios without having to sign up with each one individually. It's also nice that you can use it anywhere and are not limited to a certain area. The included apps are also convenient as they are easy to access and there are a lot to pick from. Considering everything you receive from Wellhub, it is definitely worth the price. It's also easy to navigate through the app and I have not had any issues with app glitches or lag. **What do you dislike about Wellhub?** Unfortunately, there were some discrepancies with what we expected from the Wellhub sales rep we worked with and when we finally got access to our admin portal. We had issues with our subsidy amounts since there was an update on the Wellhub end that multiple support people somehow were not able to figure out. As we continued working with Wellhub, there were more things that we did not expect, like the understanding of different types of plans and payments. We were told that the invoicing would "make sense" once we got access to our reports, but then learned that we are charged for employees who sign up even if they are active just for 1 day in the billing cycle. I've had the same support rep tell me contradicting information. As nice as our sales person was, it seems like he did not know the product well enough to give us an accurate view of what things would be like once we actually signed up. And on a personal level, I cancelled my Wellhub subscription as a user because there were no convenient options near me. I had a few other employees who did not have options nearby that would make Wellhub a convenient benefit. **What problems is Wellhub solving and how is that benefiting you?** It is providing our employees with a physical health benefit that extends more from our offering of an on-site gym since most of our employees work in a hybrid work situation. **Official Response from Isadora from Wellhub:** > Hi there, thank you for sharing your honest experience. We’re glad your team is enjoying the app, and we hear your frustration regarding the transition from sales to implementation. We know how stressful it is to navigate communication gaps around invoicing and subsidies, and we’re working to ensure our onboarding process is much clearer moving forward. Regarding network coverage, we’d love to help bring your favorite gyms to Wellhub! You can refer them directly in the app by going to your Profile, tapping the Settings gear, then Account, and selecting 'Refer partner.' We genuinely want to make sure you feel supported, so please reach out! We’d love the chance to help clear up any lingering concerns. You can find us at our Help Center [https://helpcenter.gympass.com/en-us] or DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here for you! ### 17. Flexibility and Accessibility Triumph **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like that I can use Wellhub wherever I go because I travel so often and I'm not limited to just where I currently live. The initial setup was pretty easy too. **What do you dislike about Wellhub?** There are some studios or apps that I have been recommending that Wellhub hasn't been able to close a deal on, especially as someone who is pregnant. My choices are sometimes limited, and I feel like that isn't fully seen through on Wellhub. **What problems is Wellhub solving and how is that benefiting you?** With Wellhub, I don't have to choose just one workout place. I can explore all my favorite gyms and studios without being limited to my current location, perfect for my frequent travels. **Official Response from Isadora from Wellhub:** > Thank you for your feedback, Valerie! We’re so happy to hear that Wellhub’s flexibility makes staying active easier for you, especially with your frequent travels. We also want to extend a huge congratulations on your pregnancy! While we work on expanding our physical studio partnerships, we’d love to help you find more tailored options within your current plan. Since you have specific studios in mind, please keep those referrals coming! You can do this directly in the app by going to Profile > Settings > Refer a partner. If you’d like recommendations for specific prenatal apps or studios in the cities you visit most, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp) so we can support you further! ### 18. Empowering Employee Wellness with Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Monica S. | Head Of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like the ability to change plans and add dependents or family members to Wellhub. It ensures that when we offer this benefit, we can include the family aspect, making our employees feel included and seen. The initial setup was also fairly easy. **What do you dislike about Wellhub?** I think the most basic package includes gyms that are only $10 a month. They could get that for cheaper if they just sign up as a one off. **What problems is Wellhub solving and how is that benefiting you?** I use Wellhub to offer wellness options in our benefits package, including gyms, classes, and apps. It allows changing plans and adding family members, making sure our employees feel included and seen. **Official Response from Isadora from Wellhub:** > Hi Monica! Thanks so much for sharing your thoughts. We’re thrilled to hear that our flexible plans and family member options are making your team feel more included, that’s exactly what we love to see! We totally hear you regarding the basic plan. Our goal with the entry-level tiers is to offer a complete wellness ecosystem in one place, including apps, habit tracking, and digital resources that you wouldn't usually get with a standard gym membership. We’re always looking for ways to improve our partnerships and ensure we’re delivering the best value across all plans. If you have any questions, feel free to check our Help Center or drop us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re always here to help! ### 19. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Mar F. | Payroll and Benefits Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 ### 20. Perfect for Travelers, Easy Gym Access **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like that Wellhub allows me to go to different gyms without committing to just one, and I appreciate its coverage and availability in multiple cities. As someone who travels a lot, this is really great because I can go to the gym wherever I am. Also, the initial setup was very easy. **What do you dislike about Wellhub?** Nothing **What problems is Wellhub solving and how is that benefiting you?** I use Wellhub to access various gyms in New York City without committing to just one. I like its availability in multiple cities, making it convenient for me to work out when I travel. **Official Response from Isadora from Wellhub:** > Thanks for your review, Michael! We are delighted to hear that Wellhub is the perfect travel companion for your trips. We know how tough it can be to maintain a fitness routine while on the road, so providing you with 'home gym' convenience in multiple cities is exactly what we aim for! If your travels ever take you abroad, many of our plans even support international check-ins in 13 different countries! Simply open the app when you land, and it will automatically update to show you the best local gyms and studios available in your destination. We’re happy to have you moving with us! If you ever need help finding a gym in a new city or have any questions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). ### 21. Wide Variety of Gyms, Studios, and Apps—Easy to Switch Up Your Fitness Routine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The best thing about Wellhub is the wide variety of access employees have to apps, gyms, and fitness studios. I like that most fitness studio classes are unlimited and that I have options to switch up my fitness routine without paying for extra memberships. **What do you dislike about Wellhub?** I wish the app were more user-friendly. Sometimes it's hard to look up gyms / fitness studios in the search bar and navigate to finding classes. Also, it would be nice to read other clients' reviews on classes/gyms, rather than just seeing the ratings. **What problems is Wellhub solving and how is that benefiting you?** The app allows employees to explore a variety of wellness options under one platform. This benefits Baker Botts because Wellhub provides a range of health and well-being benefits to employees, based on their interests. **Official Response from Isadora from Wellhub:** > We are thrilled to hear that you’re enjoying the variety of gyms, studios, and apps available through Wellhub! We also appreciate your constructive feedback regarding the app experience. We actually recently updated our partner pages to include full written reviews from other members, so you can now read detailed feedback alongside the star ratings! We're also grateful for your honest feedback regarding the search area in our app. We are always looking for ways to make our interface more intuitive, and your comments help our product team prioritize future improvements. If you ever need help navigating the app or finding a specific studio, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always here to help! ### 22. Flexible Daily Gym & Class Access With Plenty of Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I really like that I can go to a fitness class or the gym once a day, instead of having it put on points. I also like all the options I get. **What do you dislike about Wellhub?** I don’t like that there’s a cancellation fee even for the very first class. I feel there should be at least one chance given each month, especially considering the fee we already pay for the subscription. **What problems is Wellhub solving and how is that benefiting you?** Being able to work out at multiple locations, rather than needing multiple subscriptions, is really convenient. **Official Response from Isadora from Wellhub:** > Hello! Thanks for sharing your experience. We’re thrilled that the daily access without a points system and the convenience of visiting multiple locations are working so well for you. We also appreciate your honest feedback regarding cancellation fees. While these are currently in place to help our gym and studio partners manage class capacity, please know we take your input seriously. We are constantly evaluating our policies and evolving the platform to ensure the best possible user experience. If you have any questions or need further assistance, please feel free to reach out via our Help Center at https://helpcenter.gympass.com/en-us. ### 23. Cost-Effective Gym Access for Employee Wellness **Rating:** 5.0/5.0 stars **Reviewed by:** Yvette S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like that we offer the bronze membership for employees, which allows them access to many gyms for free. This saves them money and motivates them to go to the gym, playing a big part in staying healthy. Many employees seem to utilize its benefits for the gym and are grateful for it. The initial setup of Wellhub was easy. **What do you dislike about Wellhub?** N/A **What problems is Wellhub solving and how is that benefiting you?** I like offering the bronze membership for employees, allowing free gym access. It saves them money and motivates them to stay healthy. **Official Response from Isadora from Wellhub:** > Hi Yvette! Thank you for the fantastic review! We are so glad to hear that the initial setup was easy for you and that the Bronze membership is a hit with your team. Motivating employees to stay healthy while saving them money is exactly the kind of value we strive to deliver every day. We appreciate your partnership in prioritizing employee wellness! Should you or your team ever need anything, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). ### 24. User-Friendly Gym Access Despite Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Elie T. | Senior Associate, H&B Lead Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I like that Wellhub provides employees with more affordable access to local gyms. It's easy to use and access for employees nationwide. **What do you dislike about Wellhub?** The onboarding process was not smooth. I encountered a lot of errors when switching from the Sequoia bundle to a direct contract. The onboarding team was also slow to respond and wasn't very knowledgeable with the issues. **What problems is Wellhub solving and how is that benefiting you?** I use Wellhub to provide employees with more affordable access to local gyms. It's easy for employees nationwide to use and access. ### 25. Amazing option for employee wellness **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The number of location options, even on the lowest tier is amazing. **What do you dislike about Wellhub?** The wellhub app could b a bit more user friendly in the search area. **What problems is Wellhub solving and how is that benefiting you?** Wellhub allows users options on gyms they can go to, and is especially helpful when traveling **Official Response from Isadora from Wellhub:** > Thank you so much for sharing your experience with us, Joe. We are thrilled to hear that you’re enjoying the variety of locations available on your plan and that Wellhub has been a helpful companion during your travels! We also appreciate your honest feedback regarding the search area in our app. We are always looking for ways to make our interface more intuitive, and your comments help our product team prioritize future improvements. If you have any specific suggestions on how we can improve the search feature or if you need help with anything else, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re here to help! ### 26. Great Variety of Gyms and an Easy-to-Navigate App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** Good variety of gyms/studios available. App is easy to navigate. The app partnerships are also great. **What do you dislike about Wellhub?** Missing 1 check in and not being able to book additional classes for the rest of the month seems a bit harsh. There should at least be a 1 miss option to account for emergencies or unexpected changes to plans. **What problems is Wellhub solving and how is that benefiting you?** Gives me variety in my fitness routine **Official Response from Isadora from Wellhub:** > Hi there! Thank you so much for sharing your feedback. We’re thrilled to hear that you’re enjoying our variety of partners and finding the app easy to navigate! We understand the frustration surrounding the late cancellation and no-show policy. We want to clarify that even if a cancellation or no-show occurs outside of the allowed window, you can still stay active with Wellhub! You are always welcome to visit walk-in partners or, if you prefer, you can pay a recovery fee to restore your booking access immediately. Also, please keep in mind that if a partner cancels a class or you have an emergency that prevents you from attending, we encourage you to reach out to us via the Help Center or our social media channels so we can assist you. If you need any guidance on how to refer a partner or have other questions, please reach out via the Help Center at https://helpcenter.gympass.com/en-us. or our social media channels on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always ready to help! ### 27. Wellhub has completely put the WELL in how my workdays are going! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** I love how it encourages me to incorporate fitness and wellness into my life in a positive way that aligns with my work schedule. It is a wonderful benefit with many offerings that help me meet fitness goals. **What do you dislike about Wellhub?** Sometimes I forget to use it as often as I should. **What problems is Wellhub solving and how is that benefiting you?** It is providing fitness outlets and suggestions that encourage me to pursue them. **Official Response from Isadora from Wellhub:** > Putting the 'WELL' in your workday is exactly what we aim for! It’s wonderful to hear that Wellhub is providing you with the outlets and motivation you need to meet your fitness goals while balancing a busy work schedule. A great way to stay consistent is to explore our Wellhub Challenges in the app, where you can join fun activities with your colleagues to keep the motivation high. Don't forget to enable push notifications in your settings so we can send you a little 'well-being nudge' to help you stay on track! We’re so happy to have you as part of our community. If you ever want tips on how to maximize your plan or need help setting up a partner app, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp) ### 28. Wellhub: Easy to Use with a Great Selection of Health Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** Wellhub is easy to use and has a large selection of health resources available at every tier of product. **What do you dislike about Wellhub?** App takes too long to launch and I feel soups always launch to the check-in page. **What problems is Wellhub solving and how is that benefiting you?** Employee wellness is always a challenge. Wellhub is affordable and provides products/services to our employees that are useful and able to be tracked through dashboard metrics. **Official Response from Isadora from Wellhub:** > Hello! Thanks for being a part of our community and leaving your feedback. It’s wonderful to hear that you are finding the platform easy to use and that our dashboard metrics are helping you track the value of the health resources across your tiers. We also value your honest input regarding the app's launch time and the default check-in screen. We understand how important a fast, frictionless experience is, and we are actively working on technical enhancements to optimize app performance and improve the user interface. If you have any further suggestions or need help with your account, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). ### 29. Great Gym Flexibility and Map, but Pricing Feels Unpredictable **Rating:** 3.5/5.0 stars **Reviewed by:** Jaclyn A. | Associate Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Wellhub?** I like that I can go to different gyms depending on where I am, and that there’s a map that shows all the available gyms. **What do you dislike about Wellhub?** The price seems to jump unexpectedly every year, and sometimes the gym’s own rates are cheaper than Wellhub. **What problems is Wellhub solving and how is that benefiting you?** It lets me enjoy the benefits outside of work, and it’s a really great perk to have. **Official Response from Isadora from Wellhub:** > Hello, Jaclyn! Thanks for your feedback and for being a part of our community. Our plan prices are occasionally updated to ensure we can keep expanding our network with the best gyms, studios, and wellness apps worldwide. If you have any specific questions about your plan or need help navigating these options, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you. Thank you for sharing your perspective here at G2! ### 30. Benefits Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The variety of options and the ability to try different classes **What do you dislike about Wellhub?** If you forget to check in, you get locked out. There are times I checked in with the gym and forgot **What problems is Wellhub solving and how is that benefiting you?** Making it easier to commit to a fitness regimen and making it more accessible **Official Response from Isadora from Wellhub:** > Thank you for sharing your experience! We’re so happy to hear that Wellhub is helping you commit to your fitness regimen and that you’re enjoying the variety of classes available. We completely understand that life gets busy and it can be easy to forget that extra step in the app, especially if you’ve already checked in at the gym’s front desk. To ensure our partners are fairly compensated and class spots are managed correctly, our system counts a missed check-in as a 'no-show,' which can temporarily pause booking access. A great tip to avoid this is to enable push notifications in your Wellhub app—we’ll send you a friendly reminder to check in right before your class starts! Don't worry, even if you miss a booking, you can still access gyms that don’t require reservations or use our partner apps while you wait for your booking access to reset on the 1st of the month. If you ever feel a lockout happened due to a technical error, or if you need help with a specific booking, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp) so we can look into it for you! ### 31. Great in Larger Metro Areas, Awesome Depending on Level of Coverage **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The ability for my team members to access gyms without membership -- to supplement our social + wellness stipend. **What do you dislike about Wellhub?** Some smaller areas have less access to gyms, not ideal for a fully dispersed organization, especially if there are tax implications to employees. **What problems is Wellhub solving and how is that benefiting you?** Wellness access. **Official Response from Isadora from Wellhub:** > Thank you so much for sharing your feedback! We’re thrilled to hear that Wellhub is helping your team access a wide range of wellness options and simplifying your social and wellness stipends. We are constantly expanding our partner network to ensure that even the most dispersed teams have great options, no matter where they are located. Regarding the tax side of things, we know how important clarity is for HR teams and employees—while tax treatment can vary by region and company structure, we provide resources in our Help Center to help navigate these details. We’re committed to making Wellhub a seamless experience for every employee! If you’d like us to look into specific areas for expansion or have more questions, please don’t hesitate to contact us through our Help Center. You can also DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can assist you further. ### 32. Many Gym Access Options with an Easy-to-Use App **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan M. | Human Resources Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** that there is many options for gym access.. and that its app is very easy to use **What do you dislike about Wellhub?** that there are to many tiers / memebership **What problems is Wellhub solving and how is that benefiting you?** it makes it easier for me to access various gyms while I'm on the move **Official Response from Isadora from Wellhub:** > Jordan, we’re so glad to hear that you’re finding the Wellhub app easy to use and that it’s making it simpler for you to stay active while on the move! We also appreciate your honest feedback regarding the number of membership tiers. We offer multiple plans—ranging from our Digital options to our more premium tiers—to ensure that every user can find a price point and a level of access that specifically fits their needs and budget. We want to make sure you’re only paying for the level of access you actually use! You can always use the 'Explore' tab in the app to filter by your current plan to see exactly what’s included and make your experience feel a bit more streamlined. If you ever need help choosing the best plan for your routine or have more questions, please don’t hesitate to contact us through our Help Center. You can also DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp)! ### 33. Easy to Use, Great Membership Rates, and Nationwide Gym Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Wellhub?** The easiness of use and great membership rates. I like that you can use it at many gyms accross the country. **What do you dislike about Wellhub?** NI like everything about Wellhub. Nothing bad comes to mind. **What problems is Wellhub solving and how is that benefiting you?** It makes me committed to my workout routine **Official Response from Isadora from Wellhub:** > Thank you so much for the 5-star review! We’re thrilled to hear that our nationwide access and membership rates are making your fitness journey smoother. It’s incredibly rewarding to know that Wellhub is helping you stay committed to your goals. We especially loved hearing that 'nothing bad comes to mind', that’s the best compliment we could receive! Thank you for choosing Wellhub to support your health and fitness journey! If you ever have suggestions or need assistance, please feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us. We’re here to support you every step of the way! ### 34. Great Gym Options, But Unpredictable Pricing and Pushy Sales Around Changes **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** variety of options, ability to request gyms to be added **What do you dislike about Wellhub?** the price is always changing which is a disappointment. too much of a sales attitude to changes and cancelations **What problems is Wellhub solving and how is that benefiting you?** wellness accessibility **Official Response from Isadora from Wellhub:** > Hi there! Thank you so much for your feedback. We’re thrilled to hear that you’re enjoying the app features and the wide variety of partners in our network! We hear your concerns regarding the price change. To ensure you continue to enjoy a comprehensive wellness experience, we’re always expanding both the quantity and quality of partners available for your use. From access to premium gyms and studios to specialized mental health support. We always aim to communicate any pricing updates to our users in advance so there are no surprises! If you have any questions or need help deciding which plan tier is the best fit for your routine, please reach out to our Help Center or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! ### 35. A Flexible Gym Wherever You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Edson C. | Developer Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Wellhub?** I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right gym according to my workout. The app interface is clean and easy to navigate. I only need once the customer support to clarify a doubt and they were very quick. I use it from Monday to Friday. The integration with other platforms work very well I also could bring a friend with me. **What do you dislike about Wellhub?** Some gyms have limited tie slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go twice in a day to the gym, like cardio in the morning and workout afternoon, but it only allows me once. The implementation wasn't too long, but maybe could be a but easier using google login. **What problems is Wellhub solving and how is that benefiting you?** Solves the problem of gym and wellness access being too rigid and expensive. I can explore different activities. ### 36. Great Digital Platform—Excited to See Wellhub Grow Partnerships in Canada **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** The digital platform - Wellhub still needs to establish value add partnerships in Canada **What do you dislike about Wellhub?** Wellhub needs to add more partnerships to their network in Canada **What problems is Wellhub solving and how is that benefiting you?** Increasing access to health and wellbeing platforms **Official Response from Isadora from Wellhub:** > Hi there! Thank you for leaving your review. We love hearing that our digital platform is increasing your access to health and wellbeing resources! We completely understand your feedback regarding our network in Canada. Expanding our presence and adding more high-value partnerships across different regions is a top priority for us. Please know we take this seriously and are actively working to grow our Canadian network to bring you even more options in the near future. If there are specific gyms, studios, or apps you'd love to see added to your area, know that you can refer them to us directly through the app! Please reach out to our Help Center (https://helpcenter.gympass.com/en-ca) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) in case you're ever in need of assistance. ### 37. Lifetime Flexibility to Visit Multiple Gyms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Wellhub?** Flexibility to go to multiple gyms. Lifetime. **What do you dislike about Wellhub?** Some employees had difficulty with the sign in process. **What problems is Wellhub solving and how is that benefiting you?** Wellness, workforce health. **Official Response from Isadora from Wellhub:** > Hi there! Thank you for taking the time to leave a review. We love hearing that the flexibility to visit multiple gyms is successfully supporting your workforce's health and wellness goals! We also appreciate you noting that some employees experienced difficulty with the initial sign-in process. We know that a smooth onboarding experience is crucial, and we are constantly evaluating our login procedures to make them as effortless as possible for all users. If your team ever needs immediate assistance with getting signed in, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). ### 38. DO NOT use Gympass (WellHub) if you have kids, AND they will take your money with no resolution **Rating:** 0.0/5.0 stars **Reviewed by:** Heather B. | Manager of Commercialization, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Wellhub?** I was not able to use the service, though I paid for it. **What do you dislike about Wellhub?** I was a Lifetime Fitness club member for my family, but I switched to Gympass (Wellhub) because I was getting this benefit through work. I paid $99 for each child, but Gympass is not accepted at Lifetime, so my kids could never use it. Gympass only has customer support by email, so I emailed customer support and asked for a full refund for me and all of my kids. The admitted that their service is not as advertised but have not offered a full refund. I spent $600 on this service and it was a pure waste of money. This company is going for IPO, and there is a lot of work needed on this business for it to be viable. **What problems is Wellhub solving and how is that benefiting you?** None ### 39. Terrible App, Bad Customer Service, Steals your Money **Rating:** 0.0/5.0 stars **Reviewed by:** Emily S. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Wellhub?** They have better class availability than other apps. **What do you dislike about Wellhub?** Gympass has the most unintuitive app and the most atrocious customer service. Customer Service: There is no way to talk to anyone on the phone, their support email is out of service, and their chat agents only know how to copy-paste from their policy books. They are not helpful to new customers. The app: Half of the links in the app take you out of the app to your mobile browser - it is not actually an app experience. User Experience: Do not use gympass if you take classes at the gym - stick to class pass. They require you to check in separately on their app and at the gym - if you forget to check in on their app, but still actually show up for the class they will penalize you and prevent you from using your membership. Overall Gympass is a scan that is only trying to take your money without actually letting you use the services that you pay for - Stick to classpass! **What problems is Wellhub solving and how is that benefiting you?** It allows me to take more classes than a classpass membership; **Official Response from Isadora from Wellhub:** > Your feedback plays a vital role in our continuous efforts to improve the app experience, and we deeply appreciate it. It seems our customer support team has addressed your issue, and you should have received an email with additional information. We hope we were able to assist you, and please feel free to reach out if you require any further help. Thank you! ### 40. Great experience using Gympass **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo P. | People Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Wellhub?** The perks of having Gympass is the chance to use different facilities around my home, at the same time this gives me the chance to explore diffferent types of activities from a gym, to a professional swimming pool and a spa. **What do you dislike about Wellhub?** The only downside I could find so far was not able to find that many facilities in certain areas of the city where I reside. If you move to the city center for instance you won't find that many places to attend. **What problems is Wellhub solving and how is that benefiting you?** I'm saving almost 20 Euros per month considering the rate of the Gym I go to. I have a lot of options in terms of activities, compared to go to a regular gym. **Official Response from Isadora from Wellhub:** > We're so happy to hear that you're having a great experience with Gympass. We strive to expand our network to offer you even more options for your wellbeing journey so don't hesitate to refer gyms and studios you'd like to see partner with Gympass by sending us the details here https://www.gympass.com/us/gym_referrals/new and our team will get in touch with them. Thanks so much for your amazing review, Gonzalo! ☺️ ### 41. Highly Recommend!! **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Wellhub?** Gypass's customer service is incredible; people are beneficial in assisting with my trouble and issues. I would recommend Gympass to anyone offered it through their company because their corporate support is very good. I am thankful to the team of Gympass for assisting me and making my journey wonderful with Gympass. **What do you dislike about Wellhub?** The only thing I didn't like about Gypass was their increasing price. They increased the prices some time back by 20 percent without any prior notice to me. I suggest that they should give a message to everyone prior to increasing the price. **What problems is Wellhub solving and how is that benefiting you?** Gympass is a platform that helps companies enhance their corporate wellness programs by providing access to a vast network of fitness facilities and wellness services. Gympass facilitates corporate challenges and competitions to further motivate employees. These initiatives foster a sense of camaraderie and healthy competition among coworkers, promoting team-building and increased participation in wellness activities. **Official Response from Isadora from Wellhub:** > We're glad to hear that our customer support provided you with excellent service! Please note that we recently updated our prices to continue offering the best wellbeing options for our users while fairly supporting our partners. We also send email notifications in advance regarding any changes in the plan or network that may affect you, so please message us at https://help.gympass.com/hc/en-us/requests/new if you're not receiving any. We'll look it up for you. ### 42. Gympass review **Rating:** 3.5/5.0 stars **Reviewed by:** Shirley T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Wellhub?** The fact that I can go to multiple gyms for a reasonable price with gym pass. The gym options are not all that great but there is at least a couple options I can pick **What do you dislike about Wellhub?** There are not many diverse options. For example nothing for Pilates. When I go to 24 hour fitness because I have gym pass they make me fill out a long form every time! So that intervention process is annoying **What problems is Wellhub solving and how is that benefiting you?** It allows me to go to the gym for a reasonable price. I work a lot of hours a day and it's nice to be able to go to the gym **Official Response from Isadora from Wellhub:** > Hi Shirley, thanks so much for your review! We'd be happy to help you explore available gyms or studios near you so please don't hesitate to message us at https://help.gympass.com/hc/en-us/requests/new, or you can also refer any gyms you'd like to see partner with Gympass through this link https://www.gympass.com/us/gym_referrals/new. Thank you! ### 43. Stay active and uncover fresh fitness experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Fred W. | Xborder eCommerce Advisor, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Wellhub?** Gympass offers convenience and a diverse selection of gyms and studios. Its a way to explore fitness options and discover new favorites. Gympass values user feedback and continuously strives to enhance its services. **What do you dislike about Wellhub?** The availability of gyms and classes is sometimes limited, which makes it a bit difficult to access workout options. **What problems is Wellhub solving and how is that benefiting you?** Gympass has solved the issue of workout options. We have the freedom to select from a range of gyms and classes providing us with flexibility and variety in our fitness routine. **Official Response from Isadora from Wellhub:** > Thank you for your positive feedback, Fred! We're thrilled that you find Gympass convenient and appreciate our diverse selection of gyms and studios. Please know that we're actively working on expanding our network to provide more workout options and improve your experience. We take pride in helping users explore fitness options and discover new favorites so feel free to message us through our Help Center on the Gympass app. Thank you! ### 44. Cheap but buggy **Rating:** 2.5/5.0 stars **Reviewed by:** Ben B. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Wellhub?** Really affordable way of paying for gym, also get subscription services like Strava thrown in there. **What do you dislike about Wellhub?** Doesn't tell you what gyms/services are available before you sign up. Site and app are both extremely buggy. **What problems is Wellhub solving and how is that benefiting you?** Offers cheap gym memberships **Official Response from Isadora from Wellhub:** > Thank you so much for the feedback, Ben! We understand how important it is to find the right gym or studio to begin your wellness journey and we offer a free preview of our gym networks by simply creating an account - no charges involved. If you need help signing up or for any other concerns, please reach us through our Help Center on the Gympass app. ### 45. Get fit with Gympass **Rating:** 5.0/5.0 stars **Reviewed by:** Arnab B. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Wellhub?** Gympass provide you largest collection of gyms studios and apps. Gympass also provides a corporate benefits to their employees with monthly subscription to support their mental fitness as well as physical fitness. **What do you dislike about Wellhub?** There is nothing as such for dislike this application but they can accomodate more gyms and studios. We can connect with thousands of partners to discover fitness. **What problems is Wellhub solving and how is that benefiting you?** It's help us to keep mental and health fitness. It's very useful to get in touch with different fitness studio and gyms of our local areas and accessible from all locations. **Official Response from Isadora from Wellhub:** > Thank you for your wonderful review, Arnab! We strive to provide the best wellness options for our members, and we keep on working to grow it even more. We appreciate your support! ### 46. Gympass review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Wellhub?** Gympass has been designed in a very user-friendly manner and its functioning is also very smooth. What I personally like about the Gympass is its very simple UI, which allows any user to use it without any kind of difficulty. Gympass allows various kinds of fitness activities. **What do you dislike about Wellhub?** Gympass should allow to create separate groups of similar kind of persons. The scanner facility should be improved a bit. Gympass lacks some of the activities such as yoga, aerobics, etc. It should include these kinds of fitness exercises. **What problems is Wellhub solving and how is that benefiting you?** Gympass is solving the fitness issues. It starts ticking the clock right at the time we have opted to go for a workout. Gympass has a number of activities such as gym, yoga, and other activities. **Official Response from Isadora from Wellhub:** > Hi. Thanks so much for sharing your feedback and we're thrilled that you're enjoying Gympass. We offer countless ways to work out and different kinds of activities such as Yoga, Pilates, HIIT, both at our gym partners and on our app partners, such as Crunch, Exhale, LA Fitness, and more. Please reach us at https://help.gympass.com/hc/en-us/requests/new and let us help you explore the activities available near you. Thanks! ### 47. Gympass review **Rating:** 4.0/5.0 stars **Reviewed by:** Mahib A. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Wellhub?** It is a very great initiative that paves the way for a more fitter world , it gives a great sense of relief that fitness can be achieved through the internet sessions **What do you dislike about Wellhub?** Some of the features like CrossFit and calesthenics are yet to be incorporated into this , so it would be great if the same is done **What problems is Wellhub solving and how is that benefiting you?** It helps employees derive a sense of achievement in the form of fitness wellbeing which is very crucial in the current times **Official Response from Isadora from Wellhub:** > Our ultimate goal is to make wellbeing universal and it's great to hear that you appreciate that. Please know that there are available gyms in the network that offers CrossFit and Calisthenics. You can always reach us at https://help.gympass.com/hc/en-us/requests/new so we can help find one near you. Thanks, Mahib! ### 48. Great application for many options **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle S. | Manager Provider Innovations, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Wellhub?** That you have a variety of plans to chose from and then a large variety of places you can use your membership with. It allows for flexibility and many dynamic type environments. **What do you dislike about Wellhub?** That there is not a parent child or family option. I have teens whom i need to account for and find options **What problems is Wellhub solving and how is that benefiting you?** Providing many options to satisfy your gym needs through one monthly fee **Official Response from Isadora from Wellhub:** > We're glad that you're enjoying the flexibility and freedom to work out on your own terms, Michelle. Most Gympass clients allow the addition of family members but if you don't have this option, then the company you are under does not allow it. You can suggest to your company to have this feature added to your Gympass benefits and we're here for you if you need any help. Thank you! ### 49. Amazing usage of the Gypass on my day by day **Rating:** 5.0/5.0 stars **Reviewed by:** Ulisses A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Wellhub?** Real mobile app. Easy to use, enable me to prioritize what is really important. **What do you dislike about Wellhub?** Its not about dislike, but i think that we could have a "a la carte" menu, to just choose what you want, and have cheapest plans to use **What problems is Wellhub solving and how is that benefiting you?** Stress control, and wellness programs. The employee just need to choose and use **Official Response from Isadora from Wellhub:** > We're glad that you're enjoying Gympass and we're so grateful for your fantastic review, Ulisses! Your suggestion is valuable to us so we'll make sure to share this with the team. Thank you! ### 50. Gabi Review **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela O. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Wellhub?** Having tons of options and not having to stick with only one gym **What do you dislike about Wellhub?** Checkin in sometimes is a strugle due to system. **What problems is Wellhub solving and how is that benefiting you?** Allowing i try different sports and places **Official Response from Isadora from Wellhub:** > Hi Gabriela, thanks for taking the time to share your experience with us! We'd like to sort things out for you whenever you're having check-in issues so don't hesitate to message us at https://help.gympass.com/hc/en-us/requests/new. 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