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Real Time Feedback Reviews & Product Details

Real Time Feedback is a customer engagement and reputation management platform that helps businesses instantly capture, analyze, and act on customer experiences. By bridging the gap between feedback and resolution, RTF empowers organizations to boost satisfaction, retention, and online reviews across every location. Trusted by leading brands in fitness, automotive, hospitality, and more, Real Time Feedback turns everyday interactions into opportunities for improvement, loyalty, and growth, all in real time.

Seller

Realtime Feedback

Product Description

Real Time Feedback is a platform that allows business owners/management to gather feedback from customers in real time. With our patent pending QR Code technology, businesses can place signage in store and allow customers to start a 2-way communication with management while on site to resolve any issues or questions.

Overview by

Aaron Thompson

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Real Time Feedback Media

Skyrockets 5-star reviews across every rating site and respond to each review with the help of AI.

See your entire online reputation with in-depth analytics that keep your business ahead of the trends.

Real Time Feedback Demo - On-Site Insights

Customers, guests, and employees can submit actionable feedback in real time and while on-site. Management gets notified and is able to respond via SMS.

Real Time Feedback Demo - Feedback Response

Access tools to keep all feedback organized and responded to from one simple dashboard. Respond in seconds with AI suggested responses!

Real Time Feedback Demo - Customer Generated Testimonial Videos

(NEW) Collect short-form testimonial videos directly from your happiest customers, turning them into loyal brand ambassadors that shout your business praises from the rooftops.

Real Time Feedback Reviews (5)

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MK

Mayank K.

Quality Analyst

Enterprise (> 1000 emp.)

3/22/2025

"Collecting and analyzing CSAT and NPS became easier than ever."

5/5

What do you like best about Real Time Feedback?

Capturing accurate customer feedback which provides us detailed actionable insights. This software integration has become a game changes for our clients and now with can easily catch the nerve of thier customers. Review collected by and hosted on G2.com.

What do you dislike about Real Time Feedback?

No complaints - it's bang for the buck kind of product. Review collected by and hosted on G2.com.

HM

Hosea M.

IT Manager

Higher Education

Small-Business (50 or fewer emp.)

7/31/2024

"An Amazing Customer Experience Solution"

4.5/5

What do you like best about Real Time Feedback?

With Real Time Feedback, managing and gathering feedback is easy, and this helps our business make the best decisions. It supports two-way communication between customers and the business. It helps in addressing customer queries. Review collected by and hosted on G2.com.

What do you dislike about Real Time Feedback?

Real Time Feedback is very effective - no complaints whatsoever. Review collected by and hosted on G2.com.

KK

Kim K.

Admin Asst./ Patient Access Coordinator

Mid-Market (51-1000 emp.)

7/31/2024

"This app allows you to speak with someone in realtime."

5/5

What do you like best about Real Time Feedback?

I love the accessibility of this app. I love that you can speak with someone in realtime. Review collected by and hosted on G2.com.

What do you dislike about Real Time Feedback?

No negatives that I see. Only positives on helping and being accessible. Review collected by and hosted on G2.com.

MA

Md. Iqbal A.

Technical Assistant

Small-Business (50 or fewer emp.)

7/30/2024

"Students were given a task to give feed back on laboratory performance."

5/5

What do you like best about Real Time Feedback?

Very easy and user friendly.easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Real Time Feedback?

Some times some data don't match with exact Review collected by and hosted on G2.com.

AA

Adam A.

Owner

Small-Business (50 or fewer emp.)

2/21/2023

"Best Customer Engagement Platform I have ever used. Period."

5/5

What do you like best about Real Time Feedback?

How quick and easy it is for customers to leave Feedback about our business. But more importantly, how easy it is for us to respond to positive and negative Feedbacks and let customers know that we care about their concerns. We have generated hundreds of 5-Star Google reviews in the last few months because of the Real Time Feedback. Review collected by and hosted on G2.com.

What do you dislike about Real Time Feedback?

Nothing I can think of anything negative about Real Time Feedback. Everything about this platform is perfect. They even added additional functionality that we recommended. Review collected by and hosted on G2.com.