--- title: Real Time Feedback Reviews meta_title: 'Real Time Feedback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Real Time Feedback works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 5 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Real Time Feedback Reviews **Vendor:** Realtime Feedback **Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 5 ## About Real Time Feedback Real Time Feedback is a customer engagement and reputation management platform that helps businesses instantly capture, analyze, and act on customer experiences. By bridging the gap between feedback and resolution, RTF empowers organizations to boost satisfaction, retention, and online reviews across every location. Trusted by leading brands in fitness, automotive, hospitality, and more, Real Time Feedback turns everyday interactions into opportunities for improvement, loyalty, and growth, all in real time. ## Real Time Feedback Pros & Cons **What users like:** - Users appreciate the **AI integration** of Real Time Feedback, enabling accurate insights and enhanced understanding of customer needs. (1 reviews) - Users value the **accurate customer feedback** from Real Time Feedback, enabling actionable insights for better client engagement. (1 reviews) ## Real Time Feedback Reviews ### 1. Collecting and analyzing CSAT and NPS became easier than ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank K. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Real Time Feedback?** Capturing accurate customer feedback which provides us detailed actionable insights. This software integration has become a game changes for our clients and now with can easily catch the nerve of thier customers. **What do you dislike about Real Time Feedback?** No complaints - it's bang for the buck kind of product. **What problems is Real Time Feedback solving and how is that benefiting you?** We are able to evaluate the behavior of our customers against our support team - as well as overall product reviews. Metrics like CSAT and NPS were a game changer. ### 2. An Amazing Customer Experience Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Hosea M. | IT Manager , Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Real Time Feedback?** With Real Time Feedback, managing and gathering feedback is easy, and this helps our business make the best decisions. It supports two-way communication between customers and the business. It helps in addressing customer queries. **What do you dislike about Real Time Feedback?** Real Time Feedback is very effective - no complaints whatsoever. **What problems is Real Time Feedback solving and how is that benefiting you?** The tool makes a great complaint management solution. It is very smooth. ### 3. This app allows you to speak with someone in realtime. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim K. | Admin Asst./ Patient Access Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Real Time Feedback?** I love the accessibility of this app. I love that you can speak with someone in realtime. **What do you dislike about Real Time Feedback?** No negatives that I see. Only positives on helping and being accessible. **What problems is Real Time Feedback solving and how is that benefiting you?** The complaint dept is being helped due to having access to real time help at your fingertips. ### 4. Students were given a task to give feed back on laboratory performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Md. Iqbal A. | Technical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Real Time Feedback?** Very easy and user friendly.easy to understand. **What do you dislike about Real Time Feedback?** Some times some data don't match with exact **What problems is Real Time Feedback solving and how is that benefiting you?** Right informations are collected. Results are achieved very soon. Irrelevant data are removed. And many more ### 5. Best Customer Engagement Platform I have ever used. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Real Time Feedback?** How quick and easy it is for customers to leave Feedback about our business. But more importantly, how easy it is for us to respond to positive and negative Feedbacks and let customers know that we care about their concerns. We have generated hundreds of 5-Star Google reviews in the last few months because of the Real Time Feedback. **What do you dislike about Real Time Feedback?** Nothing I can think of anything negative about Real Time Feedback. Everything about this platform is perfect. They even added additional functionality that we recommended. **What problems is Real Time Feedback solving and how is that benefiting you?** Finding out about issues that our customers have so we can address them in real time has been a game changer for us. - [View Real Time Feedback pricing details and edition comparison](https://www.g2.com/products/real-time-feedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A10%3A11+-0500&secure%5Bsession_id%5D=cecae751-00bc-487f-8f06-36ac6fff2331&secure%5Btoken%5D=363c63440e21c7921e0dd6316f90bded1168cc19d55c6305b732d76fbe2e19e4&format=llm_user) ## Real Time Feedback Features **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Generative AI** - AI Text Generation - AI Text Summarization ## Top Real Time Feedback Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews)