CustomerSure

CustomerSure Alternatives & Competitors

Looking for alternatives to CustomerSure? Tons of people want Enterprise Feedback Management software to help with feedback collection, real-time analysis, and trigger alerts. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Enterprise Feedback Management software that reviewers voted best overall compared to CustomerSure. Based on reviewer data you can see how CustomerSure stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

Top 20 Alternatives & Competitors to CustomerSure

    #1
    #1
  1. SurveyMonkey

    (16,733)4.4 out of 5
    SurveyMonkey is a provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions.
  2. SurveyMonkey is a provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions.

    SurveyMonkey review by Jose M.
    "One of the best online survey tools: SurveyMonkey is very easy to use, it has a very intuitive and friendly platform so learning how to use it is not a big problem, one of the things that I love is that doing a survey in SurveyMonkey is very easy and it only takes a few clicks, Firstly because it has many pre-built templates from which you can choose and then pesronalize them so that you can design it to your own taste, on the other hand we can design many types of questions for the user and offers a pretty comfortable panel of statistics where we can analyze perfectly the results of the surveys."
    #2
    #2
  3. AskNicely

    (573)4.7 out of 5
    Optimized for quick response
    The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
  4. The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

    AskNicely review by Dominik A.
    "Does what it says on the box. Just don't expect any miracles from the mobile app.: Setup is a breeze: writing your message, importing your audience, setting up the scheduler - all those things are child's play. I wanted to get a first impression and overview of what I would have to do to get started; less than an hour later, everything was complete. This is impressively quick."
    #3
    #3
  5. BirdEye

    (464)4.8 out of 5
    Optimized for quick response
    BirdEye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.
  6. BirdEye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    BirdEye review by Timothy S.
    "Our online reputation and presence have increased greatly since we signed on with BirdEye!: I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy."
    #4
    #4
  7. SurveyGizmo

    (440)4.3 out of 5
    Optimized for quick response
    SurveyGizmo is an online survey software tool for designing online surveys, collecting data and performing analysis.
  8. SurveyGizmo is an online survey software tool for designing online surveys, collecting data and performing analysis.

    SurveyGizmo review by Michelle H.
    "Excellent Resource: Survey Gizmo is fast and accurate. I've created numerous survey's and viewing my results via an export to Excel allows me to sort and drill down to the exact information that I'm looking for. The online results are super helpful for a quick overall review too. "
    #5
    #5
  9. Nicereply

    (281)4.5 out of 5
    Customer Satisfaction Survey, NPS & CES
  10. Customer Satisfaction Survey, NPS & CES

    Nicereply review by Margaret C. R.
    "The most complete survey system in the market.: Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking. Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking. "
    #6
    #6
  11. Reputation.com

    (222)4.3 out of 5
    Optimized for quick response
    Manage business reviews with enterprise reputation management software
  12. Manage business reviews with enterprise reputation management software

    Reputation.com review by David B.
    "Excellent product!!: I like the ease of the program. Everything is easy to work with and you can find your all your data in one location! The Dashboard provides a lot of great information that we can utilize across each of our franchisees. A huge selling feature for our company was the fact that you can consolidate all social media accounts into one centralized platform. Allowing each owner the ability to respond to all guests questions, reviews, and comments at once!"
    #7
    #7
  13. GetFeedback

    (148)4.4 out of 5
    Optimized for quick response
    GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.
  14. GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

    GetFeedback review by Jay H.
    "Gorgeous UI & Extensive Options: Ability to customize everything! My own logo, yes/no, A/B pathways and the ease of use to set up from an admin perspective as well as easy to click-through from a user perspective. I got a much higher success rate with surveys from this application than any other. It's easy to use for me and for my customers which makes it a huge success and worth the price."
    #8
    #8
  15. Wootric

    (145)4.8 out of 5
    Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.
  16. Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

    Wootric review by Guneet S.
    "Finally, a well thought tool designed for all customers: The simplicity of the tool itself and quick responsiveness from the customer success team. The agility in the implementation of the tool itself is a huge plus. No hidden things and also, the quest to capture a saturated market with the product that is so easy to use and implement on your products. The engineers and product managers love because it creates a minimal effort on their part for integration and security is at the highest level. Text sentiment with machine learning tags is an awesome addition to the tool. We implemented the tool two years ago and pleased to see the progress in the right direction and the wootric team taking feedback from customers as they develop their roadmap."
    #9
    #9
  17. Instabug

    (147)4.2 out of 5
    Instant bug reporting for mobile apps.
  18. Instant bug reporting for mobile apps.

    Instabug review by Jim T.
    "Seemless integration, easy user interface and outstanding support: The SDK itself is great and does everything you need or want it to achieve with your projects, though it's the support response that stands out the most. Any support question has always been responded to quickly and from a member of the development team. Their willingness to help is sincere and it shows"
    #10
    #10
  19. Qualtrics Customer Experience

    (127)4.3 out of 5
    Optimized for quick response
    Qualtrics Customer Experience is an agile marketing platform for customer experience strategy improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback and recommendations into every decision.
  20. Qualtrics Customer Experience is an agile marketing platform for customer experience strategy improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback and recommendations into every decision.

    Qualtrics Customer Experience review by Un-attributed
    "Great for evaluations and responses: For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes. "
    #11
    #11
  21. ReviewTrackers

    (118)4.6 out of 5
    Track all your online reviews from all major review sites, in one central location.
  22. Track all your online reviews from all major review sites, in one central location.

    ReviewTrackers review by Deloras H. G.
    "The best tool to improve your reputation as a company.: I like this platform because it accesses, inspects and examines many review sites, providing me with the most specific and accurate information about the opinions of the clients, it also provides me with real time monitoring, answers to opinions that damage our image, as well as follow-ups that help the company to take care of its reputation, which is very good because not only we manage to do a more efficient job, but we earn money with it. I am very pleased that the use of this program is not complex and that it has several versions which makes it an application adaptable to your pocket or general budget."
    #12
    #12
  23. UserTesting

    (111)4.5 out of 5
    Optimized for quick response
    UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.
  24. UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.

    UserTesting review by Bruce K. J.
    "UserTesting - Test on end users: Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects."
    #13
    #13
  25. Grade.us

    (95)4.7 out of 5
    Grade.us is the only review management software for professionals. Acquire, monitor and amplify online reviews on Google, Facebook, Yelp and industry sites. Easily scaled and white-labeled for Agencies and Enterprises.​
  26. Grade.us is the only review management software for professionals. Acquire, monitor and amplify online reviews on Google, Facebook, Yelp and industry sites. Easily scaled and white-labeled for Agencies and Enterprises.​

    Grade.Us review by Tim C.
    "Grade.us - Poorly supported, second-rate tools: I do not like this product and no longer use it. I instead use a competing product, GatherUp."
    #14
    #14
  27. Apptentive

    (95)4.3 out of 5
    Apptentive is a mobile customer engagement software that helps companies listen to, engage with, and retain their customers, it gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts, helping companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty.
  28. Apptentive is a mobile customer engagement software that helps companies listen to, engage with, and retain their customers, it gives brands the opportunity to identify who to talk to, intelligently engage user segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts, helping companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty.

    Apptentive review by Tarun N.
    "Good tool for customer engagement: The apptentive integration has features like feedback form, message center which can be embed into your app to get customer feedback. In app popups also called love dialogues when placed at important workflows helps customer give the feedback on the go and makes the app engaging."
    #15
    #15
  29. Medallia

    (79)4.5 out of 5
    Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
  30. Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

    Medallia review by Ryan B.
    "Premier Survey Analytics System: Medallia does a great job at providing great tools to analyze not just numbers from customer feedback but has great text analytics. Any place of business that takes customer feedback serious needs to adopt this software. It's great that we can respond directly to our customers."
    #16
    #16
  31. CallidusCloud Clicktools

    (65)4.3 out of 5
    Optimized for quick response
    The Power of Experience. Deliver elevated experiences through better performance, engagement, and feedback cycles.
  32. The Power of Experience. Deliver elevated experiences through better performance, engagement, and feedback cycles.

    CallidusCloud Clicktools review by Aniket D.
    "Clicktools at its best!: Clicktools is a great software for syncing surveys with Salesforce. It has great features of capturing field information as hidden questions, and then sync it to Salesforce. Reports are awesome, and running through individual questions are great features. Best part I like is if there is an error, it details out all the information. Absolutely, best tool to use!"
    #17
    #17
  33. SurveyMonkey CX

    (56)4.3 out of 5
    SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback
  34. SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback

    SurveyMonkey CX review by Desiree J.
    "SurveyMonkey helps me see if our customers liked our products!: I like how SurveyMonkey lets me see if our customers liked our products! I like specifically how SurveyMonkey Customer Experience centers questions on the screen, tailoring questions to the customer's specific purchase. This ensures for us that each customer is getting the appropriate questions to give us feedback on, helping us serve our customers better."
    #18
    #18
  35. UserVoice

    (54)4.4 out of 5
    A single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and internal teams of any size.
  36. A single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and internal teams of any size.

    UserVoice review by Lily B.
    "Good user experience with lots of potential for innovation: UserVoice has a pretty good user experience overall however, there are always improvements to be made. I love how willing UserVoice is to work with us to solve problems surrounding feedback collection at our company. I feel we have developed a partnership with the team at UserVoice that allows us to be candid with our feedback on the product and in turn, we see improvements to the tool that directly impact our experience. UserVoice has a lot of great updates on the horizon and I love how they include us in the conversations that shape these improvements."
    #19
    #19
  37. Survicate

    (54)4.6 out of 5
    The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.
  38. The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.

    Survicate review by Murray D.
    "Great Survey Tool: We have used Survicate for around a year or so and it has been really helpful to us. It is really helpful in getting useful marketing and campaigns information from customers and potential customers. We have been able to use Survicate to conduct very useful surveys to help drive the business forward. It is a great tool"
    #20
    #20
  39. Advocately, by G2

    (39)4.9 out of 5
    Advocately allows you to run Customer advocacy programs that will generate reviews, referrals and case studies
  40. Advocately allows you to run Customer advocacy programs that will generate reviews, referrals and case studies

    Advocately, by G2 review by Siena W.
    "Great addition to our tech stack: I love how easy this was to set up and generate reviews. Patrick was really helpful with the setup and got our campaigns off the ground super fast. I also appreciate how flexible they are with customization and it feels like they really listen to our business needs and do their best to acommodate. "