--- title: Crisp Reviews meta_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 200 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crisp Reviews **Vendor:** Crisp IM SARL **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 200 ## About Crisp Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) ## Crisp Pros & Cons **What users like:** - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. (30 reviews) - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. (28 reviews) - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. (28 reviews) - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. (21 reviews) - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. (17 reviews) - Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews) - Easy Setup (14 reviews) - Automation (13 reviews) - Time-saving (13 reviews) - Integrations (11 reviews) **What users dislike:** - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. (10 reviews) - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. (7 reviews) - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. (5 reviews) - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. (4 reviews) - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. (4 reviews) - Limited Options (4 reviews) - Chatbot Issues (3 reviews) - Email Communication Issues (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) ## Crisp Reviews ### 1. Multiple tools. Have the best imaginable support in platform migration. **Rating:** 5.0/5.0 stars **Reviewed by:** Clube da Aposta R. | Suporte ao Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Crisp?** All customer support means in one place. It provides various extensions, which allow for various automations. We implemented the Crisp chatbot on our site and the experience has been excellent. Crisp's support is perhaps the best and most efficient we have ever received. The person who assisted us from the beginning was Pedro, scheduling a meeting that lasted more than 60 minutes and was able to clarify the main doubts. It was not possible to present the entire Crisp tool, as it would indeed take much more time due to the range of possibilities it offers. Every time contact with Crisp was necessary, the response was always very quick and assertive, from the most basic questions to more complex problems that were solved quickly. Finally, with the trial period offered, we were able to migrate all the support platforms we had in a timely manner to make the first payment only after everything was working correctly. The support has a LiveTranslate tool that works perfectly well in case any of your operators do not master a required language. **What do you dislike about Crisp?** Crisp offers the possibility of using numerous extensions, so some do not meet our needs, but without a doubt, they will assist other companies with different demands. At the moment, we have nothing to complain about. **Recommendations to others considering Crisp:** Regardless of the size of your team, Crisp will allow your customer service to be conducted quickly and efficiently. If there is any concern about considering Crisp due to the difficulty of migrating your current systems to something new, don't worry. Crisp provides all the necessary support to ensure that this migration is done correctly, without leaving any gaps in your systems. **What problems is Crisp solving and how is that benefiting you?** Crisp allows us to organize all our means of communication with customers on a single platform. From social media, blog, email, WhatsApp, Discord, Telegram... This provides us with agility and efficiency in responses. Additionally, it has a help center that, when well organized, can be very efficient in your customer's experience. Our first goal with Crisp was to use the Chat Bot. We implemented it and indeed it proved to be very effective for our objectives. ### 2. Unlimited use with lots of customizability & knowledgable support -- we love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Crisp?** The support experience has been awesome - we had some questions before transitioning from a competitor, and so we got to have the "customer experience" as Crisp helped us using their own tools. The advice from Pedro really helped me in particular feel like I had a grasp on the settings to ensure our messages were getting delivered. **What do you dislike about Crisp?** With flexibility comes a little more complexity in the form of options. The support was available (and awesome) within just a few minutes, and helped us understand an area of confusion about sending settings. **What problems is Crisp solving and how is that benefiting you?** I had no idea how powerful the chat feature was going to be. We actually pivoted from thinking email-first to thinking chat-first after trying Crisp, since customers can pick up where they left off at any time by coming back to the page or by replying to an email. That was the magic combo we needed. ### 3. Excellent value for money and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Crisp?** We primarily use Crisp for support (commercial, level 1 and level 2). The magicbrowse tools and live calls are particularly useful for troubleshooting, and the initial setup of the tool is accessible. Crisp's support is very available and efficient, and the interface is clean and pleasant, which is very important for a tool we use daily. **What do you dislike about Crisp?** I would have liked to be able to simply merge two discussions together from the inbox as I used to do with my previous ticketing tool, and to be able to set more options on email alerts, but this second point is not planned for the moment according to support. For everything else, Crisp perfectly meets our needs and is affordable even for a small company like ours. **What problems is Crisp solving and how is that benefiting you?** We needed a user-friendly tool, which was not the case with our old tool (support platform with ticket opening and email dialogue). We also needed to respond more quickly to our users, while maintaining a lighter and closer tone with them, unlike the email format which conventionally forces a more distant tone. ### 4. A non-venture backed chat solution that provides the best and fruitful features **Rating:** 5.0/5.0 stars **Reviewed by:** Henry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Crisp?** Their features are rich, it is hard to believe that Crisp is not financed heavily by venture capitalist. They are product oriented, and are friendly to SMBs. **What do you dislike about Crisp?** Nothing to dislike about, their engineering skills and the user experience of the software is very very good. **What problems is Crisp solving and how is that benefiting you?** They are automating our customer service. And now they provide whatsapp official APIs, way ahead of many existing competitors. ### 5. Great and powerful helpdesk platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed G. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Crisp?** The most powerful point in Crisp is the simplicity and easy to handle most of your plugins and setup. Their support team also is very cooperative to solve any problem you might face while you doing your setup. We are a travel agency and Crisp help us to make our work easy and comfortable. **What do you dislike about Crisp?** Some SDK functions need support to do . **What problems is Crisp solving and how is that benefiting you?** All our work is now in one place so it's great to follow up on how it is and give us the opportunity to update always . ### 6. I've used it across 3 organizations, still amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Crisp?** It's as full-featured as Intercom but significantly cheaper. I'm also a big fan of the user CRM capabilities, the integration with Twilio for SMS, and the core chat capabilities. They're also very responsive. **What do you dislike about Crisp?** This is a small issue, but I'd like to have a savvycal integration (vs their current calendly integration) **What problems is Crisp solving and how is that benefiting you?** For us, Crisp is (a) a user CRM and (b) a omnichannel connection to our users. On other projects, the marketing automation features were great. We've used vero and sendgrid for lightweight automation, but our Crisp's user CRM coupled with campaigns is nice. ### 7. Best Chat Experience for us and for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Corentin C. | Product Manager & Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Crisp?** I love Crisp and especially its simplicity. I want to install it on my application, on my site: nothing could be simpler. I want to personalize it: even simpler I want to automate tasks: I can do it. I want to send emails to some of my customers: I can do it, and what's more, I have fun doing it! Crisp is beautiful, and simple! **What do you dislike about Crisp?** I'm wasting time trying to understand everything but it's more my fault than Crisp's ! ;) I would like to have some more advanced customization elements on the HelpDesk, and maybe add possible actions for the automation of the chatbot! **What problems is Crisp solving and how is that benefiting you?** We had a lot of customer requests and questions that we received by email, social networks, etc. It was complicated to manage. Now with CRISP, we have centralized all our requests and we have even simplified our communication channels! ### 8. Superb customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Denzy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Crisp?** The supports are very courteous and they reply in a timely manner. This is a selling point since most of my reach and interaction with them are time-sensitive. **What do you dislike about Crisp?** I cannot say anything bad with them, sorry. **What problems is Crisp solving and how is that benefiting you?** analytics dashboard ### 9. A great tool and customer service always available and very patient! **Rating:** 5.0/5.0 stars **Reviewed by:** Grégory B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Crisp?** Features, simple integration, very good customer service that listens and always finds solutions. **What do you dislike about Crisp?** There is nothing that I don't like. Everything is very good. **What problems is Crisp solving and how is that benefiting you?** Time savings in customer support. ### 10. All what you need to run business **Rating:** 5.0/5.0 stars **Reviewed by:** Orkhan H. | Head of Growth, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Crisp?** I love the feature set they have, and the support is very responsive. We are using the service for 6 months since launched MVP and going to upgrade soon as the activity is increasing. I also love their different language feature as we are servicing clients globally. **What do you dislike about Crisp?** Maybe the design patterns might be improved a bit, but the service is very easy to use and intuitive. **Recommendations to others considering Crisp:** If you are a software company in its early days try this service, you will fall in love and grow fast with their feature set. they have everything that the software business needs. **What problems is Crisp solving and how is that benefiting you?** Live chat, and also keeping us always connected with our customers, it's critical, especially in the early days of a startup. ### 11. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Andy K. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Crisp?** Significant technology and essential is that Crisp's client support was provided at a high service level. I had a lot of stupid questions, and they responded very quickly and positively. We check a few major competitors to Crisp but stayed with them. **What do you dislike about Crisp?** Nothing, all good. Maybe ill suggest adding chat rooms for operators where they can quickly discuss things. **What problems is Crisp solving and how is that benefiting you?** All-in-one customers support ### 12. I searched all companies. Crisp is the best with the best price and all features and quick support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Crisp?** Features and customer support. Crisp is simple and have the button " new conversation" Mobile app simply works and is light. Overall everything is fast and simlple as it should be **What do you dislike about Crisp?** Managing contacts could be better and with more feautures. Shortcuts could have the option to be hidden to other teammates and a preview of the image while creating and using the shortcuts would be excelllent as well. **What problems is Crisp solving and how is that benefiting you?** Crisp is helping our company. We were stuck at intercom and with their terrible customer support. Everything is faster now ### 13. a great multichannel tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gerson R. | IT MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Crisp?** serving customers is simple due to its variety of channels, easy use and automation **What do you dislike about Crisp?** It takes a bit of reporting to be able to get more statistics by channel and messages, agents, etc. **What problems is Crisp solving and how is that benefiting you?** Serving my clients from my android and iOS app is simple while helping my clients by SMS ### 14. Excellent chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. | Founder, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Crisp?** The chat feature is very intuitive, very customizable, and my favorite part is the interface on the backend. It shows you a map of the world and where all of the visitors who are currently on your site are located. It's very cool. **What do you dislike about Crisp?** There is nothing so far that I have disliked, although I haven't tried it on mobile yet so that could be something that needs improvement. **What problems is Crisp solving and how is that benefiting you?** I wanted the ability to give my website visitors the ability to chat with me real time and Crisp provides a great solution for this. It has helped me increase sales and engagement rates. ### 15. Best Widget for WordPress developer for chat integration **Rating:** 5.0/5.0 stars **Reviewed by:** zalak p. | Information Technology Security Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Crisp?** Live visitor country location indicates so we can decide how to communicate based on their pattern. **What do you dislike about Crisp?** Some of the needed things are underpaid, like Facebook messenger. telegram, and slack **What problems is Crisp solving and how is that benefiting you?** Bot is fantastic; some text code can bring the conversation faster than expected. Overall it minifies team time and helps for incredible pre-stored discussion. ### 16. It's all about the service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Crisp?** Pedro has been amazingly responsive every time I've ever had a question whether it was a quick little question or asking for help setting up a chatbot, and Barkley took such a personal interest in helping me figure out an issue I was having and spent two days troubleshooting it with me. You really can't put a price on that kind of service, but they did, and it's less than one percent of the cost of a similar plan on Intercom. I don't know how anybody can use anything else! **What do you dislike about Crisp?** Not much honestly. There are a few things that could be easier to set up, especially if you want something really specific, but once everything is set up, it's amazing. And like I said, their support team is there to help with the setup. **What problems is Crisp solving and how is that benefiting you?** I've switched two different sites to Crisp and both of them had previously been using a different live chat service. One was cheap but low quality and one was high quality but way overpriced. Crisp gives me the best of both worlds. **Official Response from Antoine GORET:** > Hey, Antoine, CMO at Crisp here 👋🏼 At Crisp, we believe you shouldn't get different grades of support based on the price you pay. That's why we try to offer enterprise level customer support experience to all our customers, no matter how much they pay. It makes us even more happy to read that you moved away from Intercom and chose Crisp as your customer support platform. Thank you for using Crisp 💙 Antoine ### 17. Magic helper in a day-to-day interaction with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiana T. | Head of Customer Care Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Crisp?** Crisp is simple, easy to use, and has many useful features to build good relationships with our clients. We receive notifications; the responses are sent to clients via email if they are not online. You can have filters and leave notes, reminders in chats, etc. It is possible to send chat transcripts; clients can leave reviews, and so on. The platform is great! Wonderful solution for customer service teams. **What do you dislike about Crisp?** The platform lacks some features that would be useful for us: - possibility to mark chats as unopened (they move, switch the places, and can be accidentally opened); - it would be great to be able to close chats; - to count all reviews by clients (if a client leaves a review several times, in the same chat, their reviews are just substituted in metrics, the newest erases the previous one), it would be great to see the history; - it would help if a review is tied to the agent who communicated with e client (at the moment, it is tied to the last person who talked to a client in a chat) -it would be useful to see the mean response time for each agent, etc. We do enjoy using Crisp and understand that everything cannot be implemented at once, so we hope for more features for team metrics, and KPI will be available in the future. Thank you, Crisp Team, for such an amazing product! **What problems is Crisp solving and how is that benefiting you?** We can help our clients and send them screenshots; follow-ups are delivered to clients' mailboxes, use Live Translator to understand non-English speaking clients, check metrics to improve the work processes, and many more. We also connected the FB account to Crisp - it's great! It saves time and allows us to be present for our clients no matter how they contact us. **Official Response from Antoine GORET:** > Hey Tatiana, Really lucky to see you're happy with our solution, it means a lot to us :) Regarding your feedback, which we consider, here's what I can share: - The possibility to mark chats "Unread" as has been recently added to our roadmap so this is something we're considering right now :) - Regarding your feedback on analytics, we know it's still not perfect but we're going to improve it over time. Most of our customers' feedback are concerning the ability to have data over agent's interactions, which is not the case yet. Feel free to get back to us at any time so we can discuss together how we can make your customer service even more powerful. Thank you for using Crisp, Antoine ### 18. Perfect chat. I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas K. | Marketing Guide, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Crisp?** Everything. The features, the support department of them. Its stable and works WELL **What do you dislike about Crisp?** Nothing. Everything is perfect really. No dislikes at all, everything works well and outstanding! **What problems is Crisp solving and how is that benefiting you?** Everything in Support and Customer Care, Crisp helps with. Customers can contact our Support with 1 click and its really fast ### 19. The number 1 Chat app period! **Rating:** 5.0/5.0 stars **Reviewed by:** Wael A. | CTO **Reviewed Date:** September 27, 2022 **What do you like best about Crisp?** Their customer support chat is Amazing they answer fast and provide you all the answers you are looking for **What do you dislike about Crisp?** Their interface is a bit glitchy and weird especially the plugins window **What problems is Crisp solving and how is that benefiting you?** there are zero chat apps out there that can have scenario building and full screen chat window all of them have useless side widgets ### 20. Cool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Crisp?** It's easy to use. I can integrate on Slack and see what people are doing. **What do you dislike about Crisp?** We don't have more analytics, and we had to buy a $50/month plugin to solve that. I'd like the average first time response, for example. **What problems is Crisp solving and how is that benefiting you?** The problem is communicating with our customers. They solve this with a chatbox. ### 21. SUPPORT TEAM ARE RESPONSIVE **Rating:** 5.0/5.0 stars **Reviewed by:** Magdy E. | Senior Travel Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Crisp?** Customer service everything was good at all wayss **What do you dislike about Crisp?** Nothing everything was good at all wayss **What problems is Crisp solving and how is that benefiting you?** Actually I wasn't able to receive any Image from any conversations, support team working on it, and fix it with appropriate time, Thanks deniss ### 22. Enterprise power at affordable pricing! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert J. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Crisp?** What's not to love about Crisp? It's used by our sales, marketing, and support teams. From a marketing standpoint, the Crisp MagicMap lets us get a real-time look at where our users are currently located and what pages they're actively using, while our support teams can easily start a screen-share support session directly from the live chat. **What do you dislike about Crisp?** There are a lot of great additional features built into the Crisp UI/UX, however, the one that we were hoping would have a bit more customization is the status page add-on. It's great to be able to create a custom status page for customers to track service status but it lacks a lot of customization in terms of layout and visual appearance beyond a simple white label page. **Recommendations to others considering Crisp:** Take advantage of their 14-day trial, you won't be disappointed! **What problems is Crisp solving and how is that benefiting you?** We originally wanted a cheaper alternative to Intercom but didn't want to sacrifice any of the quality that we offered to our customers. We found Crisp and started using it primarily as a live chat for Technical Support and then quickly realized it offered so much more flexibility over Intercom and now we use it for Sales, Support, and Marketing. ### 23. Best and simple solution for all the interaction with the prospects/customers **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen k. | Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Crisp?** A very very simple tool to manage all the interactions with prospects, this is not only used for the interactions with the prospects this can also be used for interactions with the customers as well. the best part is having all the sophisticated features and functionality in terms of complex use-cases and business logic implementations. Similar to another chat tool this can route chats to different people and has the ability to route to separate groups in terms of assignments. The best part is it has all the ability to integrate with other tools like Slack, most CRM and works best with the product website. The ability to get on a call with a prospect from the chat itself enables us instant connection with the prospect. Screenshare and video conferencing capability make this very cool. **What do you dislike about Crisp?** There could be an ability to change the themes and add custom branding to the product in terms of UI. Need more automation rules in the product will help us achieve even more complex business logic and perform the operation effectively across cross-functional teams. Need ability to Whitelabel the product and integrate it with the website. Need a feature to record the calls that we go with the prospect/customers. **Recommendations to others considering Crisp:** Crip is a very simplified version of intercom and way cheaper than that. **What problems is Crisp solving and how is that benefiting you?** Getting more sales conversion to prospects. Using it to filter the purpose of the prospect of reaching it to a person will be able to ask questions and filter the users. ### 24. Chat support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Crisp?** It was super helpful. Pedro from Crisp provided me with a solution in no time. **What do you dislike about Crisp?** Nothing. I just wanted to get the data of the support responsiveness on monthly basis. **What problems is Crisp solving and how is that benefiting you?** I want to measure the response time and Crisp is providing that through Analytics report ### 25. The best cost-effective platform delivered **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Clara P. | Estagiária em TI, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Crisp?** The practicality, ease, settings in general, range of available resources and crisp's help center. **What do you dislike about Crisp?** Some features the service does not yet have, but they are already working to offer them in the future. **What problems is Crisp solving and how is that benefiting you?** Accessible settings ### 26. Good tool and super customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe P. | Customer care service **Reviewed Date:** July 22, 2022 **What do you like best about Crisp?** It's a good chat box from my point of view but the customer experience is amazing. Special feedback for Dinis and Pedro from customer care service. **What do you dislike about Crisp?** I do not have anything to say, we need only some new plugin. **What problems is Crisp solving and how is that benefiting you?** As I said above, customer experience is amazing. All problems will be solved ASAP. ### 27. Easy as 1, 2, 3 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Crisp?** Crisp is the most efficient chat on the market. It is super easy and fun to use. Last but not least, Crisp comes with tons of integrations. Great team. Great tool! **What do you dislike about Crisp?** Nothing. Crisp has all the features we want at this point. **What problems is Crisp solving and how is that benefiting you?** Customer service ### 28. The best live chat software and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander D. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Crisp?** Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead. **What do you dislike about Crisp?** I have yet to discover anything that I did not like. They have an ios app and a web app so I'm covered at home or on the go. That's clutch for me and is a key benefit that I enjoy. **What problems is Crisp solving and how is that benefiting you?** Website analytics, customer support, user tracking, IP logging, demographics analysis, ticketing software, the list goes on and on. It's a full featured customer support and business management dashboard. The support is great as well. ### 29. What a customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Crisp?** Easy to integrate with others tools A+ customer client Startup discount **What do you dislike about Crisp?** Nothing now Maybe a little support to add redirection from google group email in support **What problems is Crisp solving and how is that benefiting you?** To answer clients faster Know who answers who and when Gather all the emails from contact@ Gather all messages from social medias: A real boost for CMs ### 30. Fast, neat, everything you need. Chat, Email Marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruslan I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Crisp?** A well-designed product that has almost everything you need for a startup or company. Kind and helpful support. **What do you dislike about Crisp?** I would like to be able to manually customize the design with styles, not just colors and texts. Although there are so many things that can be changed, but I would do as in the VS Code code editor. **Recommendations to others considering Crisp:** It is better than Intercom, faster and cheaper. **What problems is Crisp solving and how is that benefiting you?** Website chat, email campaign, knowledge base, customer onboarding. ### 31. Still alot to explore, but in love with what we used so far... **Rating:** 5.0/5.0 stars **Reviewed by:** Mehrdad S. | Co-Founder and product lead, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Crisp?** A great tool to engage with your website visitors, turn them into the leads and walk them through your app/product/service. **What do you dislike about Crisp?** Nothing I can think of at the moment.... **What problems is Crisp solving and how is that benefiting you?** Customers walk through ### 32. Great messaging platform and all in one channel for all my business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Raghu V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Crisp?** I like the way they design the tool.. the customization is too good... this platform really knows the customer puls. Crisp allows a lot of integration.. very simple in understanding but very powerful.. It has tons of internal plugins like addons... they have a mobile app too and it was too good...compare to other platforms, it's much intuitive to use.. Especially crisp is a good platform for its price and service because pricing is the one thing pulls towards to use their platform.. **What do you dislike about Crisp?** The point that I dislike in Crisp is, no breaking of conversations.. I can say you with example... suppose I chated with one of my clients and if is back then again it treats as new customer... instead of that, data can be stored in old conversations and for us also it's easy to check the old talks and we can behave as per that. **What problems is Crisp solving and how is that benefiting you?** It simply and helps to make communication easy, especially when I integrate several channels into one area. Friendly interface, also their tutorials which everyone can easily understand.. This helped me a lot in increasing my sales... the best thing is that we can control over the other customer screen on which page he is and we can do like a live screen sharing,, ### 33. Great product that is so much more than a livechat **Rating:** 5.0/5.0 stars **Reviewed by:** Albert M. | Freelance Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Crisp?** Ease of use, good design, startup-friendly - there are many good things. Love that there's a visitor map, Helpdesk, campaigns and much more - it's so much more than "just" chat software, and the way it ties together with the Helpdesk is awesome, and I haven't seen that anywhere else. **What do you dislike about Crisp?** A bit limited backend API-wise. No API endpoint for setting segments for users backend, and if you were to save a user's Crisp "user ID" in your own database, to use the backend API to sync user details to Crisp, this is not super easy. Would love to use the built-in "Ticket Center" so all our support can go through Crisp instead of having to use another platform for just tickets, but it's €195 a month for an addon, which is just too expensive **What problems is Crisp solving and how is that benefiting you?** Better interaction with users, easy to stay in touch. The Helpdesk is what we realized was awesome not too long ago, and we're big fans of that now. ### 34. Easy but powerfull **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Crisp?** As a growing company, our chat tool was slowing us down. Just swapped for Crisp; the tool is easy to setup, nice to work with and our clients can now benefit nice features like the "magic browse" and all the great integrations / extensions. So within a day we are above what we previously had, with the bonus to be working with a local company (we french aswell) Keep up the good work Crisp team, you guys rock ! **What do you dislike about Crisp?** Cannot push conversations to salesforce yet, cannot ask for satisfaction ratings in the chatbox (only in emails), can't wait to see these functions developped 🚀 **What problems is Crisp solving and how is that benefiting you?** Answering consumers on different sub-domains and on different languages. I can now route conversations based on the characteristics easily :) ### 35. Best service and support ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Arty O. | Business Owner and Tech Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Crisp?** Everything! I love the features, especially the translation and all the integrations! The best support ever! **What do you dislike about Crisp?** I just like everything! From features to support! The best! **What problems is Crisp solving and how is that benefiting you?** Translation for our global network of websites ### 36. Simple yet powerful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Maria R. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Crisp?** Easy to use UI, tons of features, Desktop & Mobile app. **What do you dislike about Crisp?** Crisp has tons of features, which can be set up on our own. But the help pages are not detailed enough to get everything through. The Analytics and the rating part should be improved. **What problems is Crisp solving and how is that benefiting you?** We use crisp as our Primary CRM platform for Chat support on our website. We use a few plugins in crisp for marketing and other purposes. ### 37. Fantastic chat & knowledge base (switched from Intercom) **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel I. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Crisp?** - Has all the key features from intercom at a fraction of the price - Very responsive customer support (never waited longer than a few minutes to speak to a human) - Very easy to switch plans without getting customer support involved! - Easy to understand interface - Fast, responsive website **What do you dislike about Crisp?** Very hard to say, but if I have to choose something, the 3rd party integrations were a little frustrating at times, not working exactly as expected, or being minimally featured. But to be honest, that's an issue with most platforms, not just crisp... **What problems is Crisp solving and how is that benefiting you?** After being surprised by intercom's full price and lack of customer support after graduating their startup plan, I needed a replacement. In Crisp, I found everything I needed - good features, good customer support, much more affordable price! ### 38. Crisp - beauty in simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Iva N. | Head of customer support **Reviewed Date:** August 04, 2021 **What do you like best about Crisp?** Crisp is really simple to use and very intuitive. We had no problems setting up, and it works well with integrated channels. Also, they have the most impressive and fast client support. Excellent UX! **What do you dislike about Crisp?** We would prefer if we could choose notification sounds, and if they could be different for different channels. **What problems is Crisp solving and how is that benefiting you?** Using several communication channels through one interface and having basic metrics for the performance. ### 39. Good for very small or narrow companies **Rating:** 1.5/5.0 stars **Reviewed by:** Michael K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Crisp?** Quick, good looks, what's there - works well. **What do you dislike about Crisp?** - Only 1 team inbox per organization - No extra address or rules for multiple incoming mails - No private inboxes for users - No team chat So only good for very small organization and with very limited needs. **What problems is Crisp solving and how is that benefiting you?** I was looking for a connection between customers and my sales/support team. It only works half way :( ### 40. Crisp is sooo cool shared inbox tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Hossam A. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Crisp?** - I really do like their flexible API which allows me to create powerful automation for my support & operation & sales team - Their pricing is very great for companies with large teams - UI is so easy to use - Their Support response within 1 min and their very very helpful! **What do you dislike about Crisp?** - Need to have an SLA Feature - Improve the rules feature. **What problems is Crisp solving and how is that benefiting you?** - Pricing for my large team! - Having one inbox to manage all my tickets and clients communication for both sales and support team in all channels ### 41. Amazing experience, better than Intercom and Hubspot combined **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Crisp?** I love how we have the CRM, response system, and email campaigns are all in one. Crisp makes it very easy to have targeted campaigns and very quick turnaround times to respond to our customers. A very powerful tool which without, we'd be in the dark for the majority of our customer's feedback. The FAQ page is also very helpful and easy to use. We use it in place of Hubspot and Intercom thanks to the service it provides and the price point. **What do you dislike about Crisp?** We use the Crisp API heavily to send user events and unfortunately it's very limited in terms of throttle rate and timeouts. The Crisp team doesn't seem to have a way to escalate or increase our rate. Also the documentation is sometimes outdated and the Twitter integration is flakey. **What problems is Crisp solving and how is that benefiting you?** We use Crisp to stay in touch with our customers and send automated campaigns. With Crisp, we were able to introduce automatic responses and quickly respond via the Slack integrations (a beneficial integration!) ### 42. Best customer support service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Crisp?** Crisp offers so many great tools for supporting members of a community (such as programs, forums, etc), such as response shortcuts, their own version of a help desk that you can utilize within the app, and the ability to leave notes on tickets. They also offer a mobile app, so you can take Crisp basically anywhere. **What do you dislike about Crisp?** The mobile app doesn't have the same features as the desktop applications, or they aren't as accessible. I can't really leave notes on users or access the help desk within the mobile app. **What problems is Crisp solving and how is that benefiting you?** I use Crisp to support users that need help with applications, and it's much easier to be able to support everyone on a website, so they don't have to go through the process of joining external communications. It's extremely helpful to be able to do something over a site. ### 43. Ex Zendesk, Tawk.to, Pipedrive, Intercom user turned Evangelist of Crisp **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. V. | Founder / Commercial and Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Crisp?** Attention to detail to the UI, it is smooth, responsive and the team seems to really care about the product. Something I can appreciate. Support team is actually helpful, and their mini-application ecosystem makes it very tempting to upgrade. Currently have an unlimited account for a client, and run a basic installation on a few ecommerce sites. **What do you dislike about Crisp?** I think they could improve their website in general to showcase their clients or use cases a bit more. I do not sell this system but would not hate having an affiliate code, would help spread the love even more ;) **Recommendations to others considering Crisp:** Do it now. Make the switch. **What problems is Crisp solving and how is that benefiting you?** Multi-agent livechat, data enrichment (sync to mailchimp), screen takeovers for users that are stuck. Coupon code distribution. ### 44. It's porwerful but quite simple to advanced features and without so many integrations by the moment **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Crisp?** The simplest way it handle everything, it's so comfortable. The bot's very powerful and it brings a lot of possibilities. The API and the metrics are good enough for small and medium businesses. **What do you dislike about Crisp?** The few integrations it has, the Jira integration wasn't available when we used it and it was a pain to change all the time between windows to handle the tickets and convert them into operations. **What problems is Crisp solving and how is that benefiting you?** We had all the twitter and emails tickets on one side and we handled all of them with custom bots. It was powerful but it lost power at the same time we have grown. ### 45. Best chat support with helpdocss **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Crisp?** Documentation of the FAQ and the articles **What do you dislike about Crisp?** I don't like the way they restrict the revoking of message sent to the leads **What problems is Crisp solving and how is that benefiting you?** Using for chat support and articles documentation ### 46. Very simple to use, key features, and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Crisp?** The simplicity of the product: it is so intuitive. Also, very simple to set up and implement on both the website and our software. The Magic Map & Magic Browse are killing features! **What do you dislike about Crisp?** There is some trouble sometimes with notification delays on the mobile App. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us to stay in touch with our customers and leads. It also improved our response rate because you can see what the customer is typing on the conversation before he send the message. It results in faster support. ### 47. Best chat & support software so far (switching from Intercom) **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas P. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Crisp?** - Generous free plan and accessible paid plans - Killer features added to live chat like customer live view, knowledge base, and automated campaigns - Reactive & helpful support from them, always available **What do you dislike about Crisp?** Not seen yet! Just as a feature idea, they could integrate a feature requests/changelog widget :) **Recommendations to others considering Crisp:** Give it a try. If you don't like it, hey it's free. **What problems is Crisp solving and how is that benefiting you?** Help desk / support, customer success, knowledge base, live chat. ### 48. The easiest way to improve our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Crisp?** The installation and configuration of CRISP is astoundingly simple! I loved setting up our chatbot, and more and more customers are contacting us on Crisp! Our customer satisfaction has been improved and interactions with our customers are increasing day by day! 🚀🚀 **What do you dislike about Crisp?** I would have loved to have more customization in the knowledge base (only on the Unlimited Plan 😉) **Recommendations to others considering Crisp:** Do not think more! Use CRISP ASAP! **What problems is Crisp solving and how is that benefiting you?** We had a communication gap with our customers, and we managed to fill it partially (it improves with time), and we respond to our customers much faster! 🔥 ### 49. There is no comparison with others customer chat and services **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | Podcast Host, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Crisp?** I use Crisp for 1 year now and it helps us and our customers a lot in the exchanges and relationship management. **What do you dislike about Crisp?** I didn't find yet. But maybe the fact that there is not always the "official app" in the stores, like Shopify Store. But the installation is so easy that is not a problem. **What problems is Crisp solving and how is that benefiting you?** I can centralize all my conversations channel in one place. It's also very easy to install. ### 50. Amazing Intercom replacement - but not GDPR compliant unfortunately **Rating:** 0.0/5.0 stars **Reviewed by:** Boris P. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Crisp?** Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below. In terms of features for customer support and marketing - Crisp really got it. We moved from Intercom to Crisp at first because they offer a solution that is GDPR compliant even after the cancellation of the Privacy Shield agreement. But what turned out to be a move we "had to" rather than "liked to" do, we fell in love with Crisp. The tool was super easy to integrate, their chat software has so many features we missed at intercom like starting a voice or video chat with your customer. The learning curve was essentially zero. I love the chat bots and rules you can set by time of day, origin of the chat, page on our site, etc. (the list is endless) Their mobile app is also great and easy to use, so that you can stay in touch with your customers when at home or on the road. **What do you dislike about Crisp?** Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are not willing to even consider a change. After we received complaints from our customers about the Cloudflare cookies dropped by Crisp, we acted fast and replaced Crisp with a compliant solution. This is really a shame, as their software is amazing. But that is more or less useless if you cannot use them in a compliant way. The only other thing I did not like is the big red "block customer" button next to the "send icon " for new chats. I think it is too easy to block someone by mistake. **What problems is Crisp solving and how is that benefiting you?** We are running our customer support on https://www.riddle.com through Crisp and we are also using it to display helpful hints to new users exploring our quiz maker's features. **Official Response from Antoine GORET:** > Hey Boris, very saddened to see that you misread the cancellation of the privacy act and therefore have a wrong understanding of our data strategy. All our data is stored in the EU and stays in the EU. Yes, it's done through Digital Ocean or Cloudflare (that doesn't store any data but only helps to improve strength and reliability for our users) but everything is stored in the UE (particularly in Germany and Netherland which are known for their data privacy laws). I think your team did a mistake, that's why I'm asking you to take some time to reconsider this statement. Happy to discuss this with you as I said earlier. Cheers, Antoine ## Crisp Discussions - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment - [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+09%3A14%3A52+-0500&secure%5Bsession_id%5D=fbe61bba-8d1b-4eb6-948d-65f9ce12c667&secure%5Btoken%5D=18530f8f3568f8d4b640c4bbc3d3d2f3feb4b19a705c7cf8036fc6e2ff48e517&format=llm_user) ## Crisp Integrations - [Activepieces](https://www.g2.com/products/activepieces/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## Crisp Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Crisp Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)