--- title: Crisp Reviews meta_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 200 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crisp Reviews **Vendor:** Crisp IM SARL **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 200 ## About Crisp Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) ## Crisp Pros & Cons **What users like:** - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. (30 reviews) - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. (28 reviews) - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. (28 reviews) - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. (21 reviews) - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. (17 reviews) - Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews) - Easy Setup (14 reviews) - Automation (13 reviews) - Time-saving (13 reviews) - Integrations (11 reviews) **What users dislike:** - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. (10 reviews) - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. (7 reviews) - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. (5 reviews) - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. (4 reviews) - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. (4 reviews) - Limited Options (4 reviews) - Chatbot Issues (3 reviews) - Email Communication Issues (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) ## Crisp Reviews ### 1. Crisp is a very practical tool as a Community Manager! **Rating:** 4.5/5.0 stars **Reviewed by:** Orlane B. | Community Manager Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Crisp?** Crisp is a solution that saves a lot of time! Messages are centralized on one platform, we can respond automatically, customize messages, have shortcuts, etc. The Crisp team is always available to support us (a quick note to thank Chris with whom I regularly communicate)! I recommend it. **What do you dislike about Crisp?** The only thing I found a bit complicated with Crisp is the setup. Otherwise, nothing to report. ;) **What problems is Crisp solving and how is that benefiting you?** Time saving, centralization of messages, message tracking. ### 2. Lola is a great support person **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Crisp?** Lola has always been professional, friendly and knowledgeable. She represents your company extremely well. Good reports, good information on the side panel of tickets. **What do you dislike about Crisp?** Needs an HTML article editor. Article authoring is not great. Article text should be searchable. Would like a customizable article properties panel, so I can tag certain articles as having (for example) videos or graphics of certain things, so I can manage them easily (use case is "find all the articles that have videos"). Right now I have to dump KB content into a spreadsheet and manage it there. **What problems is Crisp solving and how is that benefiting you?** Support email, knowledge base ### 3. Easy to setup in-app messaging solution for my React Native app **Rating:** 5.0/5.0 stars **Reviewed by:** Marin B. | Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Crisp?** I already knew Crisp for web apps but was looking for a new chatbot solution for a React Native app. I only needed a simple, quick to install solution and found your React Native SDK which was very easy to install and setup. Among competitors, not many React Native SDK are available. I will keep offering your solution to all my clients because every app should enable easy access to customer support. **What do you dislike about Crisp?** My only difficulty when integration the SDK is that by default file upload is enabled, but not available for free accounts, which fires a weird native error. I had to contact customer support which explained me that in an instant reply :) **What problems is Crisp solving and how is that benefiting you?** enabling easy access to customer support with a dynamic chatbox ### 4. Pedro the man! **Rating:** 5.0/5.0 stars **Reviewed by:** Cong Khanh N. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Crisp?** Pedro is definitely the man for Crisp. He answered every of my questions with patience and details. **What do you dislike about Crisp?** Nothing currently, the app provides almost all I need to begin with **What problems is Crisp solving and how is that benefiting you?** I wanted to set up a chat bot, Pedro helped me with it ### 5. Worked... For a while **Rating:** 0.5/5.0 stars **Reviewed by:** Dru R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Crisp?** It was reliable at first although the UI was confusing. Once things were set up, they worked... The software worked until it didn't. **What do you dislike about Crisp?** The reliability issues with customer replies not being delivered, combined with poor technical support that refused to fix the core functionality without charging an additional 33% fee. The company seems to see essential functions like message delivery as "add-ons" (such as dedicated IP when their standard service doesn't work at all) rather than including something core to the job-to-be-done to the base service. **What problems is Crisp solving and how is that benefiting you?** It was solving the problem of helping customers. ### 6. Straightforward and Cost Effective Solution for Sales and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Crisp?** User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! **What do you dislike about Crisp?** Nothing really. Just writing something here so it let's me post the review :) **What problems is Crisp solving and how is that benefiting you?** Consolidates all customer communication from different channels in one place. ### 7. Thank you very much to Axel for his help. **Rating:** 5.0/5.0 stars **Reviewed by:** Mélissa R. | Fondatrice, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Crisp?** I use Crisp to create a Chatbot with AI and honestly it is very smooth, the customer service is available to help when there are errors or misunderstandings. Thanks to Axel for keeping an eye on my work and notifying me of the errors that were present. **What do you dislike about Crisp?** A few more areas for improvement regarding the chatbot, but I am certain that you will improve everything that is not satisfactory. **What problems is Crisp solving and how is that benefiting you?** The chatbot will allow us to answer our customers' questions initially. ### 8. Crisp - changing the way customers interact **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Crisp?** I like that ability to incorporate AI into the chat to make the experience better for our customers. **What do you dislike about Crisp?** It's frustrating to get the flow right. I feel like I spent too much time meddling around with it. The instructions are helpful but they don't always lead you to the answer. **What problems is Crisp solving and how is that benefiting you?** it's allowing customers to easily find answers to their questions through AI. For live chat, it allows customers to quickly troubleshoot issues with online ordering. ### 9. Excellent customer support with a very compelling price point **Rating:** 0.0/5.0 stars **Reviewed by:** Ajay S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Crisp?** They are super responsive and have a really great product with some excellent features for SMBs with good pricing. **What do you dislike about Crisp?** The API (REST) integration seemed a bit complicated with needing to create an integration but the plugin got approved quickly. Having a staright forward auth mechanism instead of the current plugin/integration would help with quicker turn around time. **What problems is Crisp solving and how is that benefiting you?** Customer support and email marketing ### 10. Great live chat tool, excellent non profit discount, testng AI features now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Crisp?** Easy to setup, full featured, and pricing is fair and transparent **What do you dislike about Crisp?** Email deliverability on their IP pool is terrible despite them claiming it's okay. **What problems is Crisp solving and how is that benefiting you?** Customer support ### 11. they contact me after a bad experience **Rating:** 3.0/5.0 stars **Reviewed by:** Mohamed Amine L. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Crisp?** Good software, but bad support agents. mad and can't give you direct help. **What do you dislike about Crisp?** Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to discuss a problem with thier support, the agent is angry and he decide to suspend our account. after a while they charged us 85.81$. i will report them via my bank. Please everyone be carefull. After: they **What problems is Crisp solving and how is that benefiting you?** following our customers requests ### 12. Great app and Awesome customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Crisp?** Intuitive, easy to navigate and use. Customer support agents are flexible and supportive. Chris and Clark have been extra helpful. **What do you dislike about Crisp?** They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get used to. And the gap between Plus $295 and Essentials $95 is too big. **What problems is Crisp solving and how is that benefiting you?** It's easy to chat with customers, easy to create tags, and notes for a smooth operations. ### 13. Great value for money Chat + Email solution to support ecommerce customers **Rating:** 4.5/5.0 stars **Reviewed by:** Tony B. | Growth Affiliate Marketing Lead / Co - founder, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Crisp?** At first, we used Intercom, but since finding Crisp, we haven't considered other solutions. Our customers are ecommerce store owners on Shopify. They hustle every day to build their brand, and Crisp is the reliable solution that allows us to provide world-class support with confidence. Additionally, the Crisp Support team is fast and resolves any issues we have, whether usage or technical. Lastly, the fixed monthly pricing with the amount of customer support seats we'll have is very attractive. **What do you dislike about Crisp?** Looking back a few years ago, we did experience some glitches with the product. However, the product has been significantly improved over time. While there are occasional wait times for operators, it's not a major inconvenience. **What problems is Crisp solving and how is that benefiting you?** It solves with the customer flow including email and chat. When the merchant is available online we can chat with him/her and resolve the issue quickly, sometimes customers need to leave, so we can send them emails. ### 14. Easy to use and very good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Justine M. | Customer support and education, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Crisp?** It's really easy to use, and even though creating campaigns and one-shot emails can be a bit confusing, their customer support is always super herlpful and quick to reply **What do you dislike about Crisp?** Creating campaigns can be a bit confusing, but their customer support makes it all easier **What problems is Crisp solving and how is that benefiting you?** We're receiving messages from customer who are using our app, and it helps us having all the emails in the same place. ### 15. Simple and effective use of a chatbot builder **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis A. | Product designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Crisp?** Ergonomics and ease of use, numerous documentation aids, advanced features **What do you dislike about Crisp?** For the moment, everything is well tied up, nothing to say **What problems is Crisp solving and how is that benefiting you?** Unclog our customer service, respond more quickly to our end customers ### 16. Great complete solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Crisp?** They are available any time to help on their chat **What do you dislike about Crisp?** I do not find so many wrong things to tell about this solution **What problems is Crisp solving and how is that benefiting you?** An all in one plateform, everything happens at the same place ### 17. He/She/It has met all our requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Marketing B. | Líder de producto, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Crisp?** The support is quite fast, timely, and effective. **What do you dislike about Crisp?** He/She/They have difficulty understanding themselves intuitively **What problems is Crisp solving and how is that benefiting you?** Attention to our support channels through the platforms has allowed us to stay up to date with customer service across multiple channels. ### 18. A very competent team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Crisp?** Thank you to the team that always responds very quickly to our questions in a clear and personalized manner. **What do you dislike about Crisp?** Nothing to say about this part for the moment **What problems is Crisp solving and how is that benefiting you?** The Crisp team always responds to our questions very quickly about the different features of the platform. ### 19. Great product, amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Luc B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Crisp?** Easy to integrate, with great and really reactive customer service to help us we managed to quicly setup crisp in our solution. With its ease of use Crisp has been immediatly adopted from our support team! Moving from zendesk for such a great solution has been a relief! We gained in response time through the chatbox feature, love the integrations with our other tools such as Ringover and never miss anything to provide the best support to our own customers. **What do you dislike about Crisp?** Not much even if some improvements could be made on the help desk to allow tables (or display side-by-side content) and some more custom colors on alert boxes (success / error etc). **What problems is Crisp solving and how is that benefiting you?** Crisp is used to provide customer support for our SaaS application. It allowed us a better tracking and resolution time of our customer questions and issues, thanks to its efficient UX and omnicanal support. ### 20. Excellent product, evolved and feature rich. **Rating:** 5.0/5.0 stars **Reviewed by:** Shikhil S. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Crisp?** It has a lot of feature, including training AI on conversation data. **What do you dislike about Crisp?** There's nothing to dislike, its a good solution. **What problems is Crisp solving and how is that benefiting you?** Crisp helps us staying in touch with our customers, and talk to potential customers. We also use its knowledge base. ### 21. After trying several different solutions this is great tool for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Farid M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Crisp?** We are a Shopify app development company, and support is a very important part of our SAAS business. We are using Crisp for all of our apps and it works great for us. Antoine, who is their CMO, personally helps us to resolve some of our small problems. Previously I also several times connected their support and they were always helpful. And also price for the value they are adding to our business is no brainer. **What do you dislike about Crisp?** We are receiving notifications when user using our website a bit late, few seconds late. Would be great to receive these notifications instantly so we can start communication with customers. **What problems is Crisp solving and how is that benefiting you?** Makes it easy to provide customer support ### 22. Crisp review (Chris in particular) **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua N. | Warehouse operative / IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Crisp?** Helpful chat assistants. chris in particulat went above and beyond to help me set up a webhook which i have no previous expirance doing. **What do you dislike about Crisp?** nothing as i havent ran into a problem that cant be fixed by assistance. **What problems is Crisp solving and how is that benefiting you?** it's allowing our company to automate responces faster than we would ever normally achive. ### 23. Email deliverability issues caused loss of business **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Crisp?** UI/UX is intuitive for both agents and customers (live chat) **What do you dislike about Crisp?** We had several email deliverability issues with Oulook users in particular, which caused us loss of business, and we didn't feel like the support cared much/knew what was really happening. We had to unplug Crisp and respond from Gmail while transitionning to another service. **What problems is Crisp solving and how is that benefiting you?** All communications in one tab ### 24. an incredible human experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yoann T. | Membre, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Crisp?** Crisp offers a huge range of personalisation options, particularly for inbound marketing and customer support. Its ability to offer a new form of discussion via instant messaging means that users can enjoy a real conversational experience instead of going through the ticket process. I've really appreciated tools like Livetranslate and MagicBrowse, which have enabled us to identify what our customers are looking for on different pages and how we can better engage with them, whatever their country. Finally, AI coupled with the helpdesk in the chatbot is a great help in drastically reducing the number of support requests and concentrating on high-value requests. I can only recommend Crisp! **What do you dislike about Crisp?** I can't wait for the new version of Crisp Analytics ! **What problems is Crisp solving and how is that benefiting you?** Centralise all channels and avoid advisers having to use multiple applications. Increase sales opportunities with chatbots ### 25. Crisp doesn't care, randomly doesn't even send our responses to our users **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Crisp?** Cost effective, but not much else to like about it **What do you dislike about Crisp?** Our users often report that they haven't heard back from us, when we looked into this it turns out Crisp hadn't even sent our support teams responses in many cases. This is a known open ongoing issue with Crisp, that still continues to affect other paying customers. **What problems is Crisp solving and how is that benefiting you?** Enables us to track conversations with users and respond to them ### 26. Best live chat platform for SaaS start-ups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Crisp?** Crisp works extremely well for small SaaS start-ups like us. The ticketing system is great at keeping track of customer queries coming through. Our Helpdesk guides run through Crisp also, which is a significant part of our customer support. If I ever have any questions about the guides or adding a plug-in, the team at Crisp is very quick to help me find the answer I'm looking for. They go above and beyond, especially team members such as Chris. There's no bot at the beginning which means instant help. The system integrates very well with our website, allowing us to see how many clients are online and the pages they are visiting. I highly recommend! **What do you dislike about Crisp?** Not a dislike as such, but I think it would be useful for the bot plug-in to have a schedule option. For example, the option to automatically turn scenarios on and off depending on the dates set for. Over the Christmas periods, we have to manually change these but I think automating it would be a great addition. I think Magic Browse is a great benefit to the system but it doesn't work as it should do. It's difficult to assist customers this way apart from scrolling up and down. I'd like to see this improved in the future with increased accuracy. **What problems is Crisp solving and how is that benefiting you?** We now have outstanding customer support that stands out amongst our competitors. Our customers know they can always rely on us to resolve queries quickly. **Official Response from Antoine GORET:** > Thank you very much for your review about Crisp :) Regarding your feedback, MagicBrowse has been recently updated and the improvements will be brought live very soon. Hope you gonna like it :) For the bot plugin, I've shared this information with the product team so we can see if it could fit other use-case! Anyway, thank you for using Crisp 🫶 ### 27. Solid and evolving but with amazing support. **Rating:** 4.0/5.0 stars **Reviewed by:** simon c. | Sales and Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Crisp?** Support chat. Fast, friendly and efficient. **What do you dislike about Crisp?** Dev seems to focus on new big ticket features rather than smaller ones to make it slicker for existing users. **What problems is Crisp solving and how is that benefiting you?** Great visibility of customer interactions and automation of email messaging to support great UX ### 28. Excellent tool for unifying customer experience with extraordinary customer support of their own. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Vice President Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Crisp?** The ability to have all our customer communication in one spot, shared by all our support staff in invaluable. **What do you dislike about Crisp?** Not sure what to say here ... very happy with everything. **What problems is Crisp solving and how is that benefiting you?** Efficient and organized communication with customers. ### 29. A Great Customer Engagement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Technical Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Crisp?** We have been a Crisp chat user for several years using their free Chat plan and considered that was what Crisp did. We identified that we needed a better Support solution that integrated; Knowledge Base with Chat, Email, Messaging and Web. We trialled 5 competing products, not realising Crisp had been developed over the years and now has been significantly developed and meets/exceeds our (above) needs. The Crisp flat price Paid plan for up to 20 users blew us away! The integrated knowledge base is superb. Great visual appearance and allows articles to be easily created and updated. Customers love it too. The Bot features that allow us to initiate conversation on our website are very powerful. Instant screen sharing with contacts and video calls was a huge improvement for us vs scheduled Zoom calls. Minimal training and adoption time required by our operators **What do you dislike about Crisp?** The need for some advanced features to use SDK functions **What problems is Crisp solving and how is that benefiting you?** All our customer interations are now in one place and customers can access our knowledge 24/7 **Official Response from Antoine GORET:** > Hey Mark, Antoine CMO at Crisp here. Super happy to read this review because we love to see companies moving from the free plan to the most efficient and helpful plan while making no compromise on cost and efficiency. Whether it is for Crisp knowledge base software or Crisp chatbot builder, we make everything with simplicity in mind so you don't need 4 days of consulting to get your team up and running. As per the improvement your requested, we're working hard on that and will come up soon with a new version of our product that will make you even more efficient in builder a better customer support experience. ### 30. Best customer support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mat D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Crisp?** It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have everything we need to handle the support. Whether it's a bot, helpdesk, operator system, etc **What do you dislike about Crisp?** The analytic section is too simple and can be improved **What problems is Crisp solving and how is that benefiting you?** It handles all the customer support system. We have articles for self serve, there is the live chat, we can combine everything so we have support all at the same place ### 31. Best live chat solution for Shopify apps! **Rating:** 5.0/5.0 stars **Reviewed by:** Marton K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Crisp?** It helps me reach my customers and help them in no time **What do you dislike about Crisp?** Nothing specific I could mention in here **What problems is Crisp solving and how is that benefiting you?** It helps us get back to our customers asap, helps us get feedback etc. ### 32. Truly incredible tech and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Crisp?** Simply everything is well thought and even though superbly documented the customer support is willing to help big time along the way. Very easy to use otherwise. **What do you dislike about Crisp?** Very small things in their quest to excellence: expandable fields in the API, better TS types in the SDK and stronger focus on AI. **What problems is Crisp solving and how is that benefiting you?** I need a conversational interface between our users and us with a industry specific AI in between ### 33. Best tool for SaaS businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Léo B. | Head of SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Crisp?** You can do everything with this tool. We use Crisp daily, with over 200 conversations daily, and we never have had any issues with the tool in a 3-month period! The customer service is top-notch too. Thanks to Chris for his reactivity and professionalism. **What do you dislike about Crisp?** I would say that the "Magic Browse" feature is quite buggy sometimes. There is room for improvement. It remains usable for classic verifications. **What problems is Crisp solving and how is that benefiting you?** We needed an optimized workflow to handle the expansion of our SaaS. Crisp has easy-to-use features and it was easy to understand the basics of the tool so that we could move forward quite easily. **Official Response from Antoine GORET:** > Hey Léo, Such a blast to read that thanks to our enterprise grade service levels, you can be confident using our customer service platform. As a customer service platform, we're also very happy to read you're happy with the customer service we're providing to you. About the benefits, it makes us even more happy to read that kind of feedback because we built Crisp for small business. Meaning it is easy to install, use and upgrade throughout time and company growth. Anyway, I'd like to thank you for leaving this great review and using Crisp. Regards, Antoine ### 34. Love Crisp Thus Far! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Crisp?** Customer support / success if very knowledgable, timely and pleasant. So, far every experience has been very positive. **What do you dislike about Crisp?** So far, nothing to complain about. It's worth noting that we are a relatively new client. However, all experiences thus far have been very good. **What problems is Crisp solving and how is that benefiting you?** Lead capture, customer success, customer support, and help desk. ### 35. Friendly messaging service **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume A. | Co-fondateur & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Crisp?** Easy to set up Very fast customer service A lot of features for a reasonable price **What do you dislike about Crisp?** It would be great to have even more AI features **What problems is Crisp solving and how is that benefiting you?** It helps to have an efficient help center and customer service ### 36. Crisp is a very good tool for providing chat support to users **Rating:** 4.5/5.0 stars **Reviewed by:** Ewan B. | Customer Success Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Crisp?** I love the myriad of features offered by Crisp, such as magic browse, audio, and video calling, as well as user demographics. It makes it very easy for us to support our users and be able to identify who the users are easily; additionally, email integration makes things very easy. **What do you dislike about Crisp?** I don't like that sometimes when I am using Crisp, an orange banner comes up on the top of the screen, and then I can no longer receive new messages from users that are reaching out. **What problems is Crisp solving and how is that benefiting you?** Crisp allows our users to easily and quickly contact our support team with any questions that they have and it also allows us to see what they are doing in order to support them in real-time. Their magic browse feature has been a major help. **Official Response from Antoine GORET:** > Hey Ewan, Antoine, CMO at Crisp here 👋🏼 Thank you very much for this great review, we try to offer the best customer support platform at the best price, while making no compromise on quality. The great thing is, with Crisp Customer Support Platform, you can connect more than 10+ channel to your workspace! About your concerns regarding the orange banner, it can have multiple origins. For example, it could be related to your own internet connection. As per our infrastructure, we have a queue that stores messages sent by your customers so nothing is lost! It means, messages might be delayed, but never lost. Happy to discuss the matter any time! Regards, Antoine ### 37. My favorite part about business is Crisp **Rating:** 5.0/5.0 stars **Reviewed by:** Enzo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Crisp?** Everything. I'll say it again… Crisp support is always a pleasure to talk to. I went from free (when we started our business) user to unlimited in a few months, and I'm happy about it. Crisp is probably one of my favorite part of my business. It's just so good. For a few days, I was scratching my head, wondering how I could achieve some kind of automation process for my high-ticket clients – something that is going to make us even more money – and I realized Crisp's automated campaigns were exactly what I needed. So I went from Crisp free plan because I had no money to invest in tools. To make my first sales. Coaching them using Crisp's free plan. To then go into the pro plan. Improving our coaching support even more with tools like Audio Messages, messenger support. To now go into the Unlimited plan because the features there, when used - and for us, especially the automated campaigns - are gonna make us even more money from clients. The math is simple. If that 90 bucks a month is making us thousands more and with happier clients - WITHOUT taking us more time because pretty much everything is automated, the choice is easy. The ROI is great. I know it'll be greater. Honestly, I can't wait for more features. Thank you guys. A few weeks ago, I was trying to figure out what was the best between Crisp, Jivo, Intercom, Hubspot and Tidio. I tried all of them to stay with Crisp. And we will stay with them, as long as they continue doing what they're doing right now. We will scale our business and add more and more coaches that will use Crisp. **What do you dislike about Crisp?** The downside of Crisp as of the 19th of April 2023, is that a lot of features are only available using the browser desktop app. Don't get me wrong, their app is STILL probably the best one between Jivo, Intercom, Hubspot and Tidio. We'd love to be able to coach and access all the data on our phones! We really hope this is planned and coming. Oh, and we're currently using Monday.com as CRM. I would be great if they could sync together. **What problems is Crisp solving and how is that benefiting you?** Crisp allows my team and I to coach our clients in our membership in a quick way, that is fun, easy, and enjoyable. As I said, it's my favorite part of my job. It's the best tool I've ever used, probably. And it's so cheap for all you get. Our clients also seem to like it :) **Official Response from Antoine GORET:** > Hey Enzo, Antoine, CMO at Crisp here 👋🏼 Such a complete and detailed review, that is amazing 😍 Knowing that we're the best in your opinion compared with Intercom, Tidio or Jivochat makes us really happy. If you want to have a chat about anything Crisp related, ping me any time through our support. Regards, ### 38. Serious Concerns with Crisp.Chat's Privacy Practices and Leadership Conduct **Rating:** 0.0/5.0 stars **Reviewed by:** Joseph L. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Crisp?** The marketing and videos are slick, and will bring in people who will ultimately end up being taken advantage of. **What do you dislike about Crisp?** In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership. My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy. Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)." In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning. Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat. However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated. In conclusion, despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat. Please note that this review is based on my personal experience and does not necessarily reflect the experiences of all Crisp.Chat users. **What problems is Crisp solving and how is that benefiting you?** It's unfortunately not. I came to Crisp to connect it and stack with ZenDesk on reccomendation. ### 39. Love the app and all it's features. Their customer support is the best, bar none. **Rating:** 5.0/5.0 stars **Reviewed by:** Fantom A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Crisp?** All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! **What do you dislike about Crisp?** We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific date/time (single-shot emails). The automated emails are easy to use, setup and all that. But single emails are not possible to schedule. Also don't like that we're not able to a/b test our email campaigns. We're big on optimizing our processes/campaigns/etc and the inability to test our emails is no fun. **What problems is Crisp solving and how is that benefiting you?** Customer support, being able to chat with people in real time that have questions about our business. Some level of email automation, and also with our weekly newsletter which we send via crisp. **Official Response from Antoine GORET:** > Hey there, Antoine, CMO at Crisp here 👋🏼 Your concerns about scheduling mails have been heard. We should come at a later stage with this feature, only for one-shot campaigns for now. Thank you for using Crisp! Regards, Antoine ### 40. Very easy, love the features, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Crisp?** Easy to use, compliant and excellent customer support. I also love that the features are easy to work with and implement in a solution that works across our sites. **What do you dislike about Crisp?** Not much, but there are a few rough edges here and there. Not in the general use - I have only found it in more advanced features, however, support has been great and my issues have been solved within literal seconds. **What problems is Crisp solving and how is that benefiting you?** Availability and customer success at different hours ### 41. Amazing Support team and Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Hammad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Crisp?** So I just realised that we have been using Crisp since 2019... We currently have 5 websites we use Crisp for. Simply Great Product, Amazing support team. **What do you dislike about Crisp?** I think setting up their triggers could be made easy. But honestly thats not that big of an issue for us. Once we worked it out, it was a piece of cake. **What problems is Crisp solving and how is that benefiting you?** So the product is almost identical to Intercom. But only WAY cheaper. We are using it for pretty much everything i.e Onboarding sequences, Live Chat, Triggers, Helpdesk. ### 42. Crisp is really a small and beautiful saas tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pan Yu C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Crisp?** I like its plugin function, which is very flexible. I also like some of its detailed functions, allowing me to develop my own functions as I please. In short, I really like it **What do you dislike about Crisp?** I found that the crisp chatbot is a bit unstable, and sometimes it doesn't perform as expected. I hope the crisp team can optimize it **What problems is Crisp solving and how is that benefiting you?** Can help me communicate more closely with my clients **Official Response from Antoine GORET:** > Hey Pan Yu, Antoine, CMO at Crisp here 👋🏼 Plugins are powered by our marketplace, allowing anyone in your company to build private or public plugins. That's the beauty of our product where any company can build features they are looking for 😍 Talking about instability, feel free to get in touch with me through the support so we can better understand your struggles and improve your Crisp experience. Thank you for using Crisp. Regards, ### 43. Super easy to set up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Ruoni W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Crisp?** Crisp is very easy to integrate and offers the customizability that we need. I've worked with a few SDKs for support products and this one took the least amount of effort! Besides, they also offer the best customer support during the onboarding process and instanly replies when I had a question. **What do you dislike about Crisp?** So far so good, they have everything we need **What problems is Crisp solving and how is that benefiting you?** Cutomer support and success **Official Response from Antoine GORET:** > Your feedback makes us even more proud and G2 people do agree because we're often elected as "Fastest implementation" in the many categories we compete. As small companies have a lot to deal with, we're building Crisp with simplicity and efficiency in mind. Thank you very much for sharing what we try to build everyday, it makes us super happy :) Regards, Antoine ### 44. Best customer support product out there for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Phil T. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Crisp?** As a small tech startup, we wanted to save money on Customer Support products. We have been using osTicket (open source, self-hosted) for about a year, but after a year in operation, we outgrew its capacity. We received roughly 300-500 tickets per day, and osTicket became very unresponsive. Other paid subscriptions like Zendesk or Freshdesk are too expensive for us. Then one of our team members found Crisp. We tried it and loved it. The product is clean, easy to use, and has all the necessary functionalities for support tickets, a knowledge base, automated replies. As Crisp is still a small team, when you give them feedback, maybe even their CEO will read it. It will be very flexible to adapt to your need. I'm giving it a 10/10. **What do you dislike about Crisp?** Not much. It's a great product. I hope more people would know about Crisp. **What problems is Crisp solving and how is that benefiting you?** Efficiency to our Customer Service team. **Official Response from Antoine GORET:** > Hey Phil, What a pleasure to read reviews like the one you shared. And you know why? Because this is exactly where we want to be: The all-in-one multichannel customer support platform for SMBs around the world. Furthermore, knowing you see Crisp as an even better platform than Zendesk or Freshdesk makes us proud because they are giants in our industry! Thank you for using Crisp! Regards, ### 45. The best customer support platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Yuriy Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Crisp?** They are evolving so quickly. Every month there are new features. And they have a vision; the product is coherent and solid. Never had technical issues with it. Support is amazing. You will unlikely find better. **What do you dislike about Crisp?** I haven't found any downsides yet. It just works. **What problems is Crisp solving and how is that benefiting you?** Customer support. Merging communication channels into one. **Official Response from Antoine GORET:** > Hey Yuriy, I don't think we could agree more than with your testimonial title 😂 Super happy you see a lot of value in our customer support platform. Thank you for using Crisp! Regards, Antoine ### 46. Best Helpdesk Platform for those with Multiple Products **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Crisp?** I found Crisp after having researched for the perfect platform for our company, which has multiple brands under it's portfolio. All the features are pretty spot-on and their own customer goes above and beyond to make sure you get the best out of the platform! Thanks Pedro! **What do you dislike about Crisp?** To be honest, so far I haven't seen anything I dislike about it. **What problems is Crisp solving and how is that benefiting you?** We needed a support platform which allowed us to offer support to our customers in a multitude of channels, and that allowed us to seamlessly transition between different brands without having multiple login credentials and other annoyances. ### 47. Seamless Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ibinabo I. | Sales Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Crisp?** I love Crisp because it's newbie friendly and helps me reach out to my customers effortlessly with the live chat option and in-app messaging option that skyrocketed my customer relationship to 76% **What do you dislike about Crisp?** There is nothing I dislike about Crisp at the moment but if in the future I come across anything that I dislike I will go ahead to update this review and I really hope they will keep up the good work. **What problems is Crisp solving and how is that benefiting you?** I use crisp for customer support and it's been very helpful because I now respond timely to new chats and my engagement level has improved ever since, yeah I also got promoted because of how effective I have been with my job. ### 48. Great customer support and useful app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Crisp?** flexibility and greate guidance from customer support **What do you dislike about Crisp?** a bit complex to navigate through various options **What problems is Crisp solving and how is that benefiting you?** dealing with the customers inquiries **Official Response from Antoine GORET:** > Hey there, Antoine, CMO at Crisp here. Glad to see you feel great being guided through our app thanks to our highly available customer support team. If you have any question, our team is available 24/5 through chat and email. Make sure to ping us any time so we can help you the best way. In the meantime, I'd like to thank you for this great review. Regards, Antoine ### 49. Very good, modern, simple and complete app. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Crisp?** How easy it is to set up and start working with it with a very easy to use interface. **What do you dislike about Crisp?** It is very customizable, but it lacks a few things that would be really good to have regarding visual customization, like the button for the chatbox. **What problems is Crisp solving and how is that benefiting you?** Pricing is very good and it is very efficient with helping us assist customers via chat and email in a single platform. ### 50. Very useful tool for concentrating communication channels and converting more customers **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Crisp?** It is a solid tool, but the best part is the customer service. They have solved all my problems so far, through the chat. **What do you dislike about Crisp?** The iPhone app is very solid, but it lacks all the features available on the desktop. Nothing prohibitive. **What problems is Crisp solving and how is that benefiting you?** Connect all the communication channels we use, including WhatsApp. And it also has the customer assist function, which is awesome. ## Crisp Discussions - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment - [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A45%3A02+-0500&secure%5Bsession_id%5D=7e808527-bc5b-4038-a54b-69b032351ae8&secure%5Btoken%5D=9cf3465100b27eca382cd8d285747cc53681c35ecd1801d8bbcbf8e350155304&format=llm_user) ## Crisp Integrations - [Activepieces](https://www.g2.com/products/activepieces/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## Crisp Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Crisp Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)