--- title: Crisp Reviews meta_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 200 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Crisp Reviews **Vendor:** Crisp IM SARL **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 200 ## About Crisp Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) ## Crisp Pros & Cons **What users like:** - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. (30 reviews) - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. (28 reviews) - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. (28 reviews) - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. (21 reviews) - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. (17 reviews) - Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews) - Easy Setup (14 reviews) - Automation (13 reviews) - Time-saving (13 reviews) - Integrations (11 reviews) **What users dislike:** - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. (10 reviews) - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. (7 reviews) - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. (5 reviews) - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. (4 reviews) - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. (4 reviews) - Limited Options (4 reviews) - Chatbot Issues (3 reviews) - Email Communication Issues (3 reviews) - Limited Customization (3 reviews) - Not Intuitive (3 reviews) ## Crisp Discussions - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment - [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A10%3A43+-0500&secure%5Bsession_id%5D=f2a1cf04-0aa0-45ca-9a8d-ee5ca7bb80ca&secure%5Btoken%5D=3d0328a561578ee51c3217e09a5354caf6798ee378bfed6d17e815cb25c78b5f&format=llm_user) ## Crisp Integrations - [Activepieces](https://www.g2.com/products/activepieces/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## Crisp Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Crisp Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,891 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)