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Compare Crisp and tawk.to 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free
Free Per Month
Crisp
Star Rating
(182)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both tawk.to and Crisp excel in pop-up chat functionality, with a perfect score of 9.3, making them equally effective for engaging website visitors in real-time.
- Reviewers mention that Crisp has a slight edge in quality of support, scoring 9.0 compared to tawk.to's 8.4, indicating that users may find more responsive assistance with Crisp.
- G2 users highlight that tawk.to shines in ticket collaboration with a score of 9.4, which is crucial for teams needing to work together on customer inquiries, while Crisp's collaboration features are not as highly rated.
- Users on G2 report that tawk.to offers a more user-friendly ticket creation experience, scoring 8.8, which can streamline the process for support teams compared to Crisp's performance in this area.
- Reviewers say that Crisp's in-app messaging feature is rated slightly higher at 9.2, suggesting that users may find it more effective for direct communication with customers compared to tawk.to's 9.0 score.
- Users report that both platforms provide solid mobile optimization, but tawk.to's score of 8.9 indicates a slightly better experience for users accessing the software on mobile devices compared to Crisp's 8.2.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Crisp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.1
168
Ease of Use
9.0
152
9.1
168
Ease of Setup
8.9
126
9.2
83
Ease of Admin
8.8
101
9.1
77
Quality of Support
9.1
149
8.4
137
Has the product been a good partner in doing business?
8.9
102
9.0
66
Product Direction (% positive)
9.3
142
9.0
161
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.5
124
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.2
35
6.5
12
8.2
34
6.5
11
7.1
35
6.4
11
Communication
9.3
101
|
Verified
9.2
135
|
Verified
9.2
100
|
Verified
8.9
136
|
Verified
8.4
75
|
Verified
8.0
100
|
Verified
9.3
88
|
Verified
8.9
118
|
Verified
8.7
61
|
Verified
8.3
41
Internal Use
8.4
102
|
Verified
8.5
124
|
Verified
8.8
92
|
Verified
8.8
123
|
Verified
8.3
82
|
Verified
8.4
113
8.8
82
|
Verified
8.6
116
|
Verified
8.8
90
|
Verified
8.7
111
|
Verified
8.9
91
|
Verified
8.3
112
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and tawk.to are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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