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Compare Crisp and tawk.to 
Featured Products
At a Glance
Market Segments
Small-Business (87.2% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
Free
Free Per Month
Crisp
Star Rating
(187)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that tawk.to excels in its ease of use and setup, with many users highlighting its simplicity and the fact that it offers a robust set of features for free. One user mentioned, "It is super easy to use and setup, along with having many features most of them being free."
- Users say that Crisp stands out for its customer support and feature set. Reviewers appreciate the responsive and friendly support team, with one noting, "They also have excellent customer support and is very responsive and friendly," which can be crucial for businesses needing quick assistance.
- According to verified reviews, both products have a solid star rating of 4.5, but Crisp has a slight edge in overall user satisfaction reflected in its higher G2 Score. This suggests that while both are well-regarded, Crisp may offer a more comprehensive experience for users.
- Reviewers mention that tawk.to is particularly appealing for small businesses due to its free pricing model and user-friendly interface. Users appreciate that it is "user-friendly and free to use," making it an attractive option for startups and smaller teams.
- Users highlight that Crisp's user interface is both clean and powerful, allowing for a wide range of functionalities beyond just chat. One reviewer stated, "The user interface is both clean and powerful," which can enhance productivity for teams looking for a versatile tool.
- G2 reviewers report that while tawk.to has a higher score in ease of admin and setup, Crisp offers better AI features, such as text generation and summarization, which can be beneficial for businesses looking to leverage automation in their customer interactions.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Crisp
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.8
150
9.1
173
Ease of Use
9.0
153
9.0
173
Ease of Setup
8.9
127
9.0
88
Ease of Admin
8.8
102
9.0
79
Quality of Support
9.1
150
8.3
142
Has the product been a good partner in doing business?
8.9
103
8.9
68
Product Direction (% positive)
9.3
143
8.9
166
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
52
|
Verified
Not enough data
8.4
102
|
Verified
8.5
125
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Generative AI
8.2
35
6.8
13
8.2
34
6.5
11
7.1
35
6.4
11
Communication
9.3
101
|
Verified
9.2
139
|
Verified
9.2
100
|
Verified
8.8
138
|
Verified
8.4
75
|
Verified
8.0
101
|
Verified
9.3
88
|
Verified
8.9
118
|
Verified
8.7
61
|
Verified
8.3
41
Internal Use
8.4
102
|
Verified
8.5
125
|
Verified
8.8
92
|
Verified
8.8
124
|
Verified
8.3
82
|
Verified
8.4
114
8.8
82
|
Verified
8.6
117
|
Verified
8.8
91
|
Verified
8.7
111
|
Verified
8.9
91
|
Verified
8.3
112
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and tawk.to are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.5%
Information Technology and Services
6.7%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.5%
Other
50.6%
Computer Software
11.9%
Information Technology and Services
11.4%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.1%
Other
59.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is tawk.to used for?
2 Comments
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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