Compare Crisp and Fin by Intercom 
At a Glance
Market Segments
Small-Business (87.5% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
Free
$0.99 1 Outcome
Crisp
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,838)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective in handling queries without feeling like they're just chatting with a bot, which enhances the overall customer experience.
- Users say Crisp stands out for its all-in-one customer communication approach, effectively centralizing live chat, email, and social messaging into a single inbox. This feature significantly streamlines conversation management, making it easier for teams to stay organized and responsive.
- Reviewers mention that while Fin by Intercom has a higher overall satisfaction score, Crisp's support team is frequently praised for being responsive and helpful. Users feel confident knowing they can get assistance whenever needed, which is crucial for maintaining smooth operations.
- According to verified reviews, Crisp is noted for its ease of use and quick setup, making it an attractive option for small businesses looking to implement a customer service solution without a steep learning curve. Users appreciate how simple it is to integrate Crisp into their existing systems.
- G2 reviewers highlight that Fin by Intercom has a more extensive feature set, particularly in areas like email tracking and ticket management, which users find beneficial for maintaining high levels of customer service. This depth of functionality can be a deciding factor for businesses with more complex needs.
- Users report that while both platforms have similar star ratings, the volume of recent reviews for Fin by Intercom suggests a more active user base, indicating ongoing satisfaction and engagement with the product. This can be a reassuring sign for potential buyers looking for a reliable solution.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Crisp
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
153
8.7
2,889
Ease of Use
9.0
157
8.9
2,920
Ease of Setup
8.9
130
8.4
1,519
Ease of Admin
8.8
104
8.6
1,346
Quality of Support
9.1
153
8.6
2,785
Has the product been a good partner in doing business?
8.9
104
8.8
1,341
Product Direction (% positive)
9.2
146
8.8
2,739
Features by Category
Ticket and Case Management
8.6
45
8.6
1103
|
Verified
8.8
46
|
Verified
8.8
1123
|
Verified
8.6
47
|
Verified
8.7
1101
|
Verified
8.5
45
|
Verified
8.6
1152
|
Verified
7.7
38
8.3
681
|
Verified
8.9
46
|
Verified
8.8
1138
|
Verified
8.9
46
8.8
1063
|
Verified
8.8
39
|
Verified
8.6
964
|
Verified
Generative AI
8.3
24
8.3
249
8.2
24
8.2
250
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
9.1
44
|
Verified
8.8
894
|
Verified
9.2
44
|
Verified
8.8
1093
|
Verified
9.6
51
|
Verified
9.4
1269
|
Verified
9.2
45
|
Verified
8.3
812
8.2
35
7.6
523
Platform
8.6
53
|
Verified
8.1
723
|
Verified
8.3
103
|
Verified
8.2
1270
|
Verified
8.8
56
|
Verified
8.7
826
|
Verified
8.9
51
|
Verified
8.7
791
|
Verified
8.2
51
|
Verified
8.1
1019
|
Verified
8.5
52
|
Verified
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
86
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
598
Not enough data
8.8
587
Not enough data
9.0
590
Not enough data
8.8
559
Not enough data
8.6
478
Platform
Not enough data
9.5
617
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
156
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Generative AI
8.1
37
8.3
297
8.2
34
8.3
295
7.1
35
Feature Not Available
Communication
9.3
102
|
Verified
9.2
1443
|
Verified
9.2
100
|
Verified
8.9
1451
|
Verified
8.4
75
|
Verified
8.7
1192
|
Verified
9.3
88
|
Verified
9.1
1358
|
Verified
8.7
61
|
Verified
8.2
595
Internal Use
8.3
103
|
Verified
8.2
1270
|
Verified
8.8
92
|
Verified
8.7
1095
|
Verified
8.3
82
|
Verified
8.2
1043
|
Verified
8.8
84
|
Verified
8.7
1251
|
Verified
8.8
92
|
Verified
8.9
1321
|
Verified
8.9
91
|
Verified
8.6
1289
|
Verified
Generative AI
7.2
24
8.2
95
Self-Service Experience
8.5
46
9.0
658
8.3
45
8.9
654
6.7
36
Feature Not Available
8.3
31
8.2
492
7.9
35
8.4
537
Self-Service Platform
7.9
34
8.7
533
7.9
35
8.8
541
7.0
32
8.4
483
8.4
36
8.6
525
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Generative AI
8.8(won by default)
7
Feature Not Available
8.8(won by default)
7
Feature Not Available
Process
8.1
16
9.3(won by 1.2)
89
8.2
14
9.0(won by 0.8)
86
8.7
14
9.6(won by 0.9)
89
Channels
9.1
18
9.4(won by 0.3)
89
9.4(won by 0.6)
18
8.8
88
9.6(won by 0.1)
19
9.5
91
7.6
11
8.3(won by 0.7)
81
8.8(tied score)
12
8.8(tied score)
83
Insight
8.6
12
9.1(won by 0.5)
86
8.6
15
9.2(won by 0.6)
88
8.6
18
8.8(won by 0.2)
83
9.6(won by 0.3)
16
9.3
83
Generative AI
7.8
12
Feature Not Available
7.9
12
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
193
Not enough data
7.9
201
Not enough data
7.8
167
Not enough data
8.5
193
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
195
Automation
Not enough data
8.4
195
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.0%
Information Technology and Services
6.6%
Marketing and Advertising
6.0%
Internet
5.5%
Leisure, Travel & Tourism
4.4%
Other
49.5%
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
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