Introducing G2.ai, the future of software buying.Try now
Compare Crisp and Fin by Intercom 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FAQ Ally
Visit Website
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Free
$0.99 1 Resolution
Crisp
Star Rating
(182)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Intercom and Crisp excel in Live Chat functionality, with both receiving a perfect score of 9.5. However, reviewers mention that Intercom's chat interface is more customizable, allowing businesses to tailor the chat experience to their branding.
- Reviewers mention that Crisp offers a free entry-level price, making it more accessible for small businesses, while Intercom's starting price of $39.00 is seen as a barrier for some users. This pricing difference is significant, especially for startups and smaller teams.
- Users on G2 highlight that Crisp has a higher percentage of reviews from small businesses (87.2%) compared to Intercom (59.2%), indicating that Crisp may be more tailored to the needs of smaller organizations.
- Reviewers mention that Crisp outperforms Intercom in Quality of Support, scoring 9.1 compared to Intercom's 8.7. Users appreciate Crisp's responsive customer service and helpful resources, which enhance their overall experience.
- Users say that Intercom shines in Email functionality, scoring 9.4, while Crisp scores 8.9. Reviewers appreciate Intercom's advanced email tracking and automation features, which help streamline communication with customers.
- G2 users report that both platforms have similar scores in Ease of Use (Intercom 8.9 vs. Crisp 9.0) and Ease of Setup (Intercom 8.5 vs. Crisp 8.9), but Crisp's slightly higher scores suggest a more user-friendly onboarding process, which is crucial for teams looking to implement quickly.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Crisp
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.8
2,807
Ease of Use
9.0
152
8.9
2,837
Ease of Setup
8.9
126
8.4
1,450
Ease of Admin
8.8
101
8.6
1,301
Quality of Support
9.1
149
8.6
2,703
Has the product been a good partner in doing business?
8.9
102
8.8
1,298
Product Direction (% positive)
9.3
142
8.8
2,659
Features by Category
Ticket and Case Management
8.6
45
8.6
1098
|
Verified
8.8
45
|
Verified
8.8
1116
|
Verified
8.6
47
|
Verified
8.7
1093
|
Verified
8.5
45
|
Verified
8.6
1141
|
Verified
7.7
38
8.3
678
|
Verified
8.9
46
|
Verified
8.8
1134
|
Verified
8.9
45
8.8
1058
|
Verified
8.8
39
|
Verified
8.6
959
|
Verified
Generative AI
8.3
24
8.3
245
8.2
24
8.2
246
Agentic AI - Help Desk
Not enough data
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Communication Channels
9.1
44
|
Verified
8.8
889
|
Verified
9.2
44
|
Verified
8.8
1088
|
Verified
9.6
50
|
Verified
9.4
1262
|
Verified
9.2
45
|
Verified
8.3
810
8.2
35
7.6
520
Platform
8.8
51
|
Verified
8.1
718
|
Verified
8.4
102
|
Verified
8.2
1265
|
Verified
8.9
55
|
Verified
8.7
821
|
Verified
8.9
51
|
Verified
8.6
786
|
Verified
8.2
51
|
Verified
8.1
1013
|
Verified
8.5
52
|
Verified
8.2
1015
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
595
Not enough data
8.8
586
Not enough data
9.0
585
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
610
Not enough data
8.9
580
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Support Automation
Not enough data
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Automation
Not enough data
8.4
200
Not enough data
8.3
204
Not enough data
8.5
194
Artificial Intelligence
Not enough data
8.5
196
Not enough data
8.6
190
Not enough data
8.5
196
Generative AI
8.2
35
8.3
294
8.2
34
8.3
292
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
9.2
1438
|
Verified
9.2
100
|
Verified
8.9
1446
|
Verified
8.4
75
|
Verified
8.7
1189
|
Verified
9.3
88
|
Verified
9.1
1353
|
Verified
8.7
61
|
Verified
8.2
593
Internal Use
8.4
102
|
Verified
8.2
1265
|
Verified
8.8
92
|
Verified
8.7
1091
|
Verified
8.3
82
|
Verified
8.2
1040
|
Verified
8.8
82
|
Verified
8.7
1245
|
Verified
8.8
90
|
Verified
8.9
1316
|
Verified
8.9
91
|
Verified
8.6
1285
|
Verified
Generative AI
7.2
24
8.2
94
Self-Service Experience
8.5
46
8.9
650
8.3
45
8.9
649
6.7
36
Feature Not Available
8.3
31
8.2
489
7.9
35
8.4
534
Self-Service Platform
7.9
34
8.7
529
7.9
35
8.7
532
6.9
31
8.4
471
8.4
35
8.6
517
Agentic AI - Customer Self-Service
Not enough data
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
48
Not enough data
7.4
46
Not enough data
7.4
45
Generative AI
8.8(won by default)
7
Feature Not Available
8.8(won by default)
7
Feature Not Available
Process
8.1
16
9.3(won by 1.2)
88
8.2
14
9.0(won by 0.8)
85
8.7
14
9.6(won by 0.9)
88
Channels
9.1
18
9.4(won by 0.3)
88
9.4(won by 0.7)
18
8.7
87
9.6(won by 0.1)
19
9.5
90
7.6
11
8.3(won by 0.7)
80
8.8(tied score)
12
8.8(tied score)
82
Insight
8.6
12
9.1(won by 0.5)
85
8.6
15
9.1(won by 0.5)
86
8.6
18
8.8(won by 0.2)
82
9.6(won by 0.3)
16
9.3
82
Generative AI
7.8
12
Feature Not Available
7.9
12
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
162
Not enough data
7.8
162
Not enough data
7.7
162
Not enough data
8.5
161
Not enough data
8.0
156
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
155
Not enough data
7.8
156
Not enough data
7.9
156
Not enough data
8.3
153
Automation
Not enough data
8.1
157
Not enough data
7.9
156
Not enough data
7.1
153
Autonomy
Not enough data
7.5
159
Not enough data
7.7
159
Not enough data
7.1
155
Not enough data
7.6
156
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
