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Compare Crisp and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free
$0.99 1 Resolution
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,714)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including Digital Customer Service Platforms. Users appreciate how it saves time and keeps customer conversations organized, highlighting the value of its detailed Content and Guidance docs.
- Users say Crisp offers great value for its subscription price, particularly praising its responsive customer support. Reviewers enjoy the chat plugin and the ability to track conversations, which enhances their engagement with prospects and subscribers.
- According to verified reviews, Fin by Intercom is noted for its user-friendly functionality, making it easy for teams to integrate macros into their emails. This ease of use is a significant advantage for daily operations, as users find it straightforward to set up and monitor their interactions.
- Reviewers mention that Crisp's user interface is both clean and powerful, supporting a wide range of functions. This flexibility allows businesses to customize the platform to fit their specific needs, which is a strong point for users looking for tailored solutions.
- G2 reviewers highlight that while both products have similar star ratings, Fin by Intercom benefits from a much larger volume of reviews, indicating a more reliable consensus on its performance. Users have noted the consistent introduction of new features, enhancing their overall experience over time.
- Users report that Crisp's customer support is friendly and responsive, which is crucial for businesses needing quick assistance. However, some users feel that Fin by Intercom's comprehensive features and ongoing improvements provide a more robust long-term solution for customer service needs.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Crisp
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.8
2,828
Ease of Use
9.0
152
8.9
2,858
Ease of Setup
8.9
126
8.4
1,466
Ease of Admin
8.8
101
8.6
1,312
Quality of Support
9.1
149
8.6
2,724
Has the product been a good partner in doing business?
8.9
102
8.8
1,309
Product Direction (% positive)
9.3
142
8.8
2,679
Features by Category
Ticket and Case Management
8.6
45
8.6
1100
|
Verified
8.8
45
|
Verified
8.8
1118
|
Verified
8.6
47
|
Verified
8.7
1095
|
Verified
8.5
45
|
Verified
8.6
1144
|
Verified
7.7
38
8.3
680
|
Verified
8.9
46
|
Verified
8.8
1136
|
Verified
8.9
45
8.8
1060
|
Verified
8.8
39
|
Verified
8.6
961
|
Verified
Generative AI
8.3
24
8.3
247
8.2
24
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
9.1
44
|
Verified
8.8
891
|
Verified
9.2
44
|
Verified
8.8
1090
|
Verified
9.6
50
|
Verified
9.4
1264
|
Verified
9.2
45
|
Verified
8.3
812
8.2
35
7.6
522
Platform
8.8
51
|
Verified
8.1
720
|
Verified
8.4
102
|
Verified
8.2
1267
|
Verified
8.9
55
|
Verified
8.7
823
|
Verified
8.9
51
|
Verified
8.6
789
|
Verified
8.2
51
|
Verified
8.1
1015
|
Verified
8.5
52
|
Verified
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
8.2
35
8.3
296
8.2
34
8.3
294
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
9.2
1441
|
Verified
9.2
100
|
Verified
8.9
1449
|
Verified
8.4
75
|
Verified
8.7
1191
|
Verified
9.3
88
|
Verified
9.1
1356
|
Verified
8.7
61
|
Verified
8.2
595
Internal Use
8.4
102
|
Verified
8.2
1267
|
Verified
8.8
92
|
Verified
8.7
1094
|
Verified
8.3
82
|
Verified
8.2
1043
|
Verified
8.8
82
|
Verified
8.7
1247
|
Verified
8.8
90
|
Verified
8.9
1319
|
Verified
8.9
91
|
Verified
8.6
1287
|
Verified
Generative AI
7.2
24
8.2
94
Self-Service Experience
8.5
46
8.9
652
8.3
45
8.9
651
6.7
36
Feature Not Available
8.3
31
8.2
490
7.9
35
8.4
535
Self-Service Platform
7.9
34
8.7
530
7.9
35
8.7
534
6.9
31
8.4
475
8.4
35
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
8.8(won by default)
7
Feature Not Available
8.8(won by default)
7
Feature Not Available
Process
8.1
16
9.3(won by 1.2)
89
8.2
14
9.0(won by 0.8)
86
8.7
14
9.6(won by 0.9)
89
Channels
9.1
18
9.4(won by 0.3)
89
9.4(won by 0.6)
18
8.8
88
9.6(won by 0.1)
19
9.5
91
7.6
11
8.3(won by 0.7)
81
8.8(tied score)
12
8.8(tied score)
83
Insight
8.6
12
9.1(won by 0.5)
86
8.6
15
9.2(won by 0.6)
87
8.6
18
8.8(won by 0.2)
83
9.6(won by 0.3)
16
9.3
83
Generative AI
7.8
12
Feature Not Available
7.9
12
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
173
Not enough data
7.9
171
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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