Crisp Features

Based on 51 Crisp reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 102 Crisp reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 55 Crisp reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 51 Crisp reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 51 Crisp reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 52 Crisp reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

As reported in 45 Crisp reviews. User Experience of creating and submitting a ticket

Based on 45 Crisp reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 47 Crisp reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 45 Crisp reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) 38 reviewers of Crisp have provided feedback on this feature.

Based on 46 Crisp reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives 45 reviewers of Crisp have provided feedback on this feature.

Based on 39 Crisp reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 44 Crisp reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 44 Crisp reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 50 Crisp reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 45 Crisp reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 35 Crisp reviews. Make and receive calls directly in the application. Track and record calls for analysis.

As reported in 46 Crisp reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 45 Crisp reviews.

Enables users to engage with other users to solve common issues. 36 reviewers of Crisp have provided feedback on this feature.

As reported in 31 Crisp reviews. Optimizes the customer self-service experience on mobile devices

As reported in 35 Crisp reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 34 reviewers of Crisp have provided feedback on this feature.

Automates some or all operation related tasks This feature was mentioned in 35 Crisp reviews.

Utilizes artificial intelligence to improve workflows or customer experiences 31 reviewers of Crisp have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 35 Crisp reviews.

Based on 101 Crisp reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 100 Crisp reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 75 Crisp reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 88 Crisp reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 61 Crisp reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 102 Crisp reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 92 Crisp reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 82 Crisp reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 82 Crisp reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 90 Crisp reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 91 Crisp reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 16 Crisp reviews. Scours various channels for brand mentions to proactively seek reparative communications.

As reported in 14 Crisp reviews. Creates and assigns support tickets, scheduling them in a timely manner.

As reported in 14 Crisp reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 18 Crisp reviews.

Connects employees with customers through a social media solution. This feature was mentioned in 18 Crisp reviews.

Based on 19 Crisp reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. This feature was mentioned in 11 Crisp reviews.

Ability to connect agents with customers through text message solution. This feature was mentioned in 12 Crisp reviews.

Based on 12 Crisp reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 15 Crisp reviews.

As reported in 18 Crisp reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 16 Crisp reviews.

Allows users to leave notes or comments on emails or relevant cases. This feature was mentioned in 16 Crisp reviews.

Provides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 16 Crisp reviews.

As reported in 16 Crisp reviews. Offer in-application assignment and task tracking functionality.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 16 Crisp reviews.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 16 Crisp reviews.

As reported in 16 Crisp reviews. Integrates without outside software to provide additional functionality or pull information.

As reported in 16 Crisp reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Based on 16 Crisp reviews. Analyzes trends in email content and resolution.

As reported in 16 Crisp reviews. Tracks performance and productivity of users inside the application.

Based on 16 Crisp reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Allows users to generate text based on a text prompt. 24 reviewers of Crisp have provided feedback on this feature.

Condenses long documents or text into a brief summary. 24 reviewers of Crisp have provided feedback on this feature.

Allows users to generate text based on a text prompt. 35 reviewers of Crisp have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 34 Crisp reviews.

Based on 35 Crisp reviews. Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary. 24 reviewers of Crisp have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 12 Crisp reviews.

As reported in 12 Crisp reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives