Compare Crisp and Tidio 
At a Glance
Market Segments
Small-Business (87.5% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
Free
Free Per Month
Crisp
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansTidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in providing a comprehensive customer communication solution, integrating live chat, email, and social messaging into a single platform. Users appreciate how this centralization simplifies managing conversations, making it easier to handle customer inquiries efficiently.
- Users say that Tidio shines with its user-friendly interface and real-time notifications, which enhance the overall customer experience. Reviewers highlight the effectiveness of its automation workflows and visitor tracking, allowing them to manage multiple chats seamlessly without losing track of important leads.
- According to verified reviews, Crisp's support team is frequently praised for their responsiveness and ability to resolve issues quickly. Users feel confident in the product's ongoing improvements, noting that the team is dedicated to enhancing the platform based on user feedback.
- Reviewers mention that Tidio's integration capabilities are a significant advantage, as they allow for smooth connections with other applications. This ease of setup is particularly beneficial for businesses looking to streamline their operations and improve customer engagement.
- G2 reviewers highlight that while Crisp has a strong focus on customer support features, some users feel it could improve in areas like ticket response times. However, they still appreciate the overall quality of support and the product's ability to address their needs effectively.
- Users report that Tidio's AI capabilities, particularly in natural language processing, enhance user interactions, making it easier for businesses to build trust with their customers. This feature is especially valuable for companies looking to provide a more personalized experience through automated responses.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Crisp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
153
9.1
1,323
Ease of Use
9.0
157
9.3
1,340
Ease of Setup
8.9
130
9.2
1,078
Ease of Admin
8.8
104
9.2
963
Quality of Support
9.1
153
9.2
1,151
Has the product been a good partner in doing business?
8.9
104
9.2
914
Product Direction (% positive)
9.2
146
9.2
1,185
Features by Category
Ticket and Case Management
8.6
45
8.5
82
8.8
46
|
Verified
8.4
83
8.6
47
|
Verified
8.5
85
8.5
45
|
Verified
8.7
91
7.7
38
8.0
69
8.9
46
|
Verified
8.6
79
8.9
46
8.4
76
8.8
39
|
Verified
8.5
73
Generative AI
8.3
24
7.2
46
8.2
24
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
9.1
44
|
Verified
8.8
78
9.2
44
|
Verified
8.7
77
9.6
51
|
Verified
9.3
94
9.2
45
|
Verified
8.1
72
8.2
35
7.3
66
Platform
8.6
53
|
Verified
8.9
104
8.3
103
|
Verified
8.9
715
|
Verified
8.8
56
|
Verified
9.1
108
8.9
51
|
Verified
8.7
108
8.2
51
|
Verified
8.1
93
8.5
52
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
486
Not enough data
8.8
486
Not enough data
8.7
469
Not enough data
8.7
426
Platform
Not enough data
9.3
507
Not enough data
8.8
456
Not enough data
8.6
455
Not enough data
8.7
453
Not enough data
8.3
351
Not enough data
8.7
404
Not enough data
8.9
466
Generative AI
Not enough data
8.0
127
Not enough data
8.1
124
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.1
37
7.8
84
8.2
34
7.5
78
7.1
35
7.3
79
Communication
9.3
102
|
Verified
9.3
756
|
Verified
9.2
100
|
Verified
9.1
754
|
Verified
8.4
75
|
Verified
8.6
541
9.3
88
|
Verified
9.1
650
|
Verified
8.7
61
|
Verified
8.6
482
|
Verified
Internal Use
8.3
103
|
Verified
8.9
715
|
Verified
8.8
92
|
Verified
9.0
617
|
Verified
8.3
82
|
Verified
8.8
608
|
Verified
8.8
84
|
Verified
8.6
584
|
Verified
8.8
92
|
Verified
8.8
566
|
Verified
8.9
91
|
Verified
8.7
594
|
Verified
Generative AI
7.2
24
8.1
54
Self-Service Experience
8.5
46
8.7
91
8.3
45
8.8
81
6.7
36
8.7
26
8.3
31
8.8
87
7.9
35
8.9
88
Self-Service Platform
7.9
34
8.7
91
7.9
35
9.0
94
7.0
32
8.8
88
8.4
36
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by 0.9)
7
7.9
26
8.8(won by 0.9)
7
7.9
26
Process
8.1
16
8.2(won by 0.1)
46
8.2
14
8.5(won by 0.3)
48
8.7(won by 0.3)
14
8.4
43
Channels
9.1(won by 0.2)
18
8.9
49
9.4(won by 0.5)
18
8.9
50
9.6(won by 0.2)
19
9.4
51
7.6
11
8.1(won by 0.5)
43
8.8(won by 0.2)
12
8.6
43
Insight
8.6(won by 0.1)
12
8.5
42
8.6(won by 0.3)
15
8.3
46
8.6
18
9.1(won by 0.5)
51
9.6(won by 0.4)
16
9.2
41
Generative AI
7.8
12
5.8
6
7.9
12
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.3
41
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.0%
Information Technology and Services
6.6%
Marketing and Advertising
6.0%
Internet
5.5%
Leisure, Travel & Tourism
4.4%
Other
49.5%
Retail
8.4%
Marketing and Advertising
7.3%
Computer Software
5.6%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.5%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
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