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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free
Free Per Month
Crisp
Star Rating
(182)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansTidio
Star Rating
(1,848)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in Live Chat functionality, scoring 9.5, while Tidio follows closely with a score of 9.6. Reviewers mention that Crisp's chat interface is intuitive and user-friendly, making it easy for small businesses to engage with customers effectively.
- Reviewers mention that Tidio outperforms Crisp in Ease of Use, with a score of 9.4 compared to Crisp's 9.0. Users on G2 highlight Tidio's straightforward setup process and seamless integration with existing systems, which is particularly beneficial for small businesses.
- Users say that both products offer a Free entry-level price, making them accessible for small businesses. However, Tidio has a significantly larger number of reviews (1611) compared to Crisp (168), indicating a broader user base and potentially more robust community support.
- Reviewers mention that Tidio shines in Automation features, scoring 9.1, while Crisp lags behind at 7.7. Users report that Tidio's automation capabilities, such as automated responses and workflows, significantly enhance efficiency in customer interactions.
- Users on G2 report that Tidio's Quality of Support is rated at 9.3, compared to Crisp's 9.1. Reviewers mention that Tidio's support team is responsive and helpful, which is crucial for small businesses that may require assistance during setup and ongoing use.
- Reviewers mention that both products have similar scores in Product Direction (9.2), indicating that both Crisp and Tidio are committed to continuous improvement and feature updates, which is essential for adapting to the evolving needs of small businesses.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Crisp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.1
1,298
Ease of Use
9.0
152
9.3
1,316
Ease of Setup
8.9
126
9.2
1,056
Ease of Admin
8.8
101
9.2
945
Quality of Support
9.1
149
9.2
1,132
Has the product been a good partner in doing business?
8.9
102
9.2
895
Product Direction (% positive)
9.3
142
9.2
1,166
Features by Category
Ticket and Case Management
8.6
45
8.5
83
8.8
45
|
Verified
8.4
81
8.6
47
|
Verified
8.4
87
8.5
45
|
Verified
8.6
88
7.7
38
7.9
71
8.9
46
|
Verified
8.6
80
8.9
45
8.2
75
8.8
39
|
Verified
8.4
75
Generative AI
8.3
24
7.2
46
8.2
24
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
9.1
44
|
Verified
8.7
80
9.2
44
|
Verified
8.7
78
9.6
50
|
Verified
9.2
87
9.2
45
|
Verified
8.0
73
8.2
35
7.2
68
Platform
8.8
51
|
Verified
8.8
104
8.4
102
|
Verified
8.9
717
|
Verified
8.9
55
|
Verified
9.0
108
8.9
51
|
Verified
8.7
110
8.2
51
|
Verified
8.1
93
8.5
52
|
Verified
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.2
35
7.7
81
8.2
34
7.4
79
7.1
35
7.2
80
Communication
9.3
101
|
Verified
9.3
745
|
Verified
9.2
100
|
Verified
9.1
750
|
Verified
8.4
75
|
Verified
8.5
539
9.3
88
|
Verified
9.1
648
|
Verified
8.7
61
|
Verified
8.5
482
|
Verified
Internal Use
8.4
102
|
Verified
8.9
717
|
Verified
8.8
92
|
Verified
9.0
614
|
Verified
8.3
82
|
Verified
8.8
607
|
Verified
8.8
82
|
Verified
8.6
583
|
Verified
8.8
90
|
Verified
8.8
566
|
Verified
8.9
91
|
Verified
8.7
593
|
Verified
Generative AI
7.2
24
8.1
54
Self-Service Experience
8.5
46
8.7
89
8.3
45
8.8
81
6.7
36
8.7
26
8.3
31
8.8
87
7.9
35
8.9
88
Self-Service Platform
7.9
34
8.7
90
7.9
35
9.0
94
6.9
31
8.8
88
8.4
35
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by 0.9)
7
7.9
26
8.8(won by 0.9)
7
7.9
26
Process
8.1
16
8.2(won by 0.1)
46
8.2
14
8.5(won by 0.3)
48
8.7(won by 0.3)
14
8.4
43
Channels
9.1(won by 0.2)
18
8.9
49
9.4(won by 0.5)
18
8.9
50
9.6(won by 0.2)
19
9.4
51
7.6
11
8.1(won by 0.5)
43
8.8(won by 0.2)
12
8.6
43
Insight
8.6(won by 0.1)
12
8.5
42
8.6(won by 0.3)
15
8.3
46
8.6
18
9.1(won by 0.5)
51
9.6(won by 0.4)
16
9.2
41
Generative AI
7.8
12
5.2
7
7.9
12
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.0%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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