Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth.
Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.
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With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy.
While using Crisp, you'll access the following:
- Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more.
- Website AI chat widget to support customers from your website
- AI features for customer support teams to unlock incredible productivity gains
- AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue
- Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages.
- Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps.
- Support CRM software to get to get to know who you're dealing with
- Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT.
- Live Translate (Talk like a native in your customers' language)
- MagicType (See what your customers are typing in real-time)
- Screen Sharing (With no additional plugin needed)
- Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)