--- title: ConnectWise PSA Reviews meta_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 583 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConnectWise PSA Reviews **Vendor:** ConnectWise **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 583 ## About ConnectWise PSA ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. ## ConnectWise PSA Pros & Cons **What users like:** - Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. (36 reviews) - Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. (21 reviews) - Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. (16 reviews) - Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. (15 reviews) - Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. (13 reviews) - Client Management (10 reviews) - Comprehensive Features (10 reviews) - Customizability (10 reviews) - Easy Customization (10 reviews) - Easy Integrations (10 reviews) **What users dislike:** - Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. (24 reviews) - Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. (16 reviews) - Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. (15 reviews) - Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. (13 reviews) - Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. (10 reviews) - Slow Performance (10 reviews) - Time-Consuming (9 reviews) - Users find ConnectWise PSA to be **expensive** , posing challenges for smaller businesses and those on a budget. (8 reviews) - Limited Features (8 reviews) - Not Intuitive (8 reviews) ## ConnectWise PSA Reviews ### 1. ConnectWise **Rating:** 2.5/5.0 stars **Reviewed by:** Carla S. M. | Administrative Coordinator, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about ConnectWise PSA?** I like being able to open multiple tabs and working on different things without losing my place. **What do you dislike about ConnectWise PSA?** I am not fully familiar with the software to fully utilize it. **What problems is ConnectWise PSA solving and how is that benefiting you?** We primarily use it to keep track of our customers with help desk tickets and scheduling technicians ### 2. User friendly? **Rating:** 2.5/5.0 stars **Reviewed by:** Kirsten H. | IT Specialist, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about ConnectWise PSA?** All of the options that’s it has to offer like financials, invoices, ticketing, etc. **What do you dislike about ConnectWise PSA?** How many steps you have to take to complete something. **What problems is ConnectWise PSA solving and how is that benefiting you?** We are helpdesk so I use the ticketing (service tickets) a lot. ### 3. Connectwise helps my clients focus on the big picture **Rating:** 5.0/5.0 stars **Reviewed by:** Brian D. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about ConnectWise PSA?** The end to end view throughout the customer lifecycle. The system drives a defined process managing a customer from prospect to sale to project and then allowing for easy ongoing support. Vast 3rd party integrations allow freedom of choice for RMM, Documentation, analytics, and asset management while still remaining the single plane of glass for your operation. **What do you dislike about ConnectWise PSA?** Improved reporting and easier navigation would help the overall user experience. **What problems is ConnectWise PSA solving and how is that benefiting you?** Sales to operations project handoff. The sales opportunity closing conversion to a project carrying all quoted parts forward has reduced incorrect purchading and uneeded inventory reducing project profit erosion. ### 4. Average Ticketing System **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon S. | Systems and Applications Technician, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about ConnectWise PSA?** It allows for automated assignment of tickets based on how a ticket is categorized. It also enables you to set up automatic email notifications based on the status chosen in a ticket. **What do you dislike about ConnectWise PSA?** GUI is crowded, but you get used to it after a while. You can be changing multiple fields in a ticket only to find out that you need to save the ticket before editing some other fields. To ensure Help Desk staff fill in everything on the ticket, it would be nice if there was a way to require certain fields to be filled in during the creation of the ticket, but Connectwise only allows you to create that requirement on custom fields. Also, I do not like that it does not allow for LDAP. **Recommendations to others considering ConnectWise PSA:** It works for basic Help Desk requirements, but I would say there are probably other better solutions out there. **What problems is ConnectWise PSA solving and how is that benefiting you?** It satisfies the basic Help Desk needs for a ticketing system. ### 5. connectwise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2018 **What do you like best about ConnectWise PSA?** ticket reconciliation, time management. we use this for all tickets and time management. our motto is if it didnt happen in connectwise, it didnt happen. **What do you dislike about ConnectWise PSA?** i havent found anything i dont like as of yet. **What problems is ConnectWise PSA solving and how is that benefiting you?** we use it for all helpdesk tickets ### 6. One of the best management programs around. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2018 **What do you like best about ConnectWise PSA?** I like the ease of functionality. I like being able to use it on my desktop, phone, or outside the office if I need to. I love connectwise. **What do you dislike about ConnectWise PSA?** Some of the formatting could be better but they offer you some customization **Recommendations to others considering ConnectWise PSA:** Make the switch! **What problems is ConnectWise PSA solving and how is that benefiting you?** Slow loading. Ease of finding customer data and past issues ### 7. Easy to use ticketing system with tons of great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about ConnectWise PSA?** Great automation and tracking, keeping your clients happy and up to date. **What do you dislike about ConnectWise PSA?** Updates can be clunky sometimes and difficult to install **Recommendations to others considering ConnectWise PSA:** Best CRM out there. Zendesk is a close second, but does not have as many tools as Connectwise **What problems is ConnectWise PSA solving and how is that benefiting you?** Tracking client info for the future while having an all in one system for communication ### 8. MSP using ConnectWise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about ConnectWise PSA?** I like the versatility of this solution. It can handle things from asset management, to contracts, to knowledge base and time entry. **What do you dislike about ConnectWise PSA?** They keep changing the UI! I get used to it looking one way and they then change it and I mean they do this like twice a year. **What problems is ConnectWise PSA solving and how is that benefiting you?** As an MSP we have multiple clients so it basically does everything for us. ### 9. Easy to use and view. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about ConnectWise PSA?** The ease for the clients. It is simple and to the point. **What do you dislike about ConnectWise PSA?** We have not found anything that we dislike so far. **What problems is ConnectWise PSA solving and how is that benefiting you?** We can see in real time when our customers are unhappy and reply accordingly. ### 10. Connectwise Manage - PSA for IT Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about ConnectWise PSA?** The product is focused squarely on those in the IT Services sector. It's made by people in the industry so it fits our business perfectly. **What do you dislike about ConnectWise PSA?** At times it can be a bit confusing as there are lots of options to configure. Definitely, need to have setup assistance included when purchasing. **What problems is ConnectWise PSA solving and how is that benefiting you?** Keeping our onsite IT services team billing and keeping track of all the tasks/projects being done for clients. ### 11. Great for and MSP - Lagging in Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about ConnectWise PSA?** This is a fantastic RMM solution for our organization. Tickets, customers, sales, time and expenses. It does very well. It's also hosted. **What do you dislike about ConnectWise PSA?** Missing documentation and Change Management features. **Recommendations to others considering ConnectWise PSA:** These systems really need buy-in from your users. The next generation of IT user is not going to take to this clunky system. CW needs to make UI changes. **What problems is ConnectWise PSA solving and how is that benefiting you?** It handles tickets and crm well. ### 12. Difficult Software **Rating:** 0.0/5.0 stars **Reviewed by:** Shawn S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about ConnectWise PSA?** There is not much to like the only thing I liked was the stopwatch feature on the mobile app but that stopped working. **What do you dislike about ConnectWise PSA?** The interface is slow and clunky. It takes for ever to find what I'm looking for. Creating tickets takes longer than its worth. The mobile app is generally unusable. **Recommendations to others considering ConnectWise PSA:** Avoid like the plague there are better alternatives **What problems is ConnectWise PSA solving and how is that benefiting you?** None it barley manages the tickets. ### 13. Usable **Rating:** 3.0/5.0 stars **Reviewed by:** Vincent M. | Systems Administrator 1, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about ConnectWise PSA?** Its a very powerful tool with lots of customizations on views and reports. It's also widely used, so it can integrate with a number of other programs. **What do you dislike about ConnectWise PSA?** The UX is terrible and doesnt have good flow. Still uses MySQL so it is very slow, though not as slow as CW Automate. **Recommendations to others considering ConnectWise PSA:** It’s certainly not the worst, but there are better. **What problems is ConnectWise PSA solving and how is that benefiting you?** It is our trouble ticket management system. Our engineers use the software day in and day out. ### 14. The Standard of Helpdesk Ticketing Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about ConnectWise PSA?** Keeps tickets organized by company and very easy to manage. Loads of features including customizations and API integration. **What do you dislike about ConnectWise PSA?** The search function needs to be greatly overhauled. Service ticket search itself is fine, but regular search for keywords needs work. **Recommendations to others considering ConnectWise PSA:** Explore API integration options to maximize benefit of Connecwise. **What problems is ConnectWise PSA solving and how is that benefiting you?** Managing an MSP helpdesk with over 40 unique Companies. ### 15. We love using ConnectWise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about ConnectWise PSA?** The ease to communicate throughout our entire company within service tickets. I also like the marketing feature to send emails right from within ConnectWise contacts. **What do you dislike about ConnectWise PSA?** For our business we would like to add more information per company. Also if you respond to a ticket it goes to other people in the ticket that may not need it. Lastly, permissions make it hard to do certain things with out asking someone to allow us to do anything. **Recommendations to others considering ConnectWise PSA:** It is a great service if you have technicians who need to work on tickets. It is easy for customers to send tickets as well **What problems is ConnectWise PSA solving and how is that benefiting you?** The connection between all departments. ConnectWise provides a uniform platform for techs, sales, and administration to collaborate. ### 16. Powerful engine lacking user convenience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about ConnectWise PSA?** The database has endless integrations. Lots of user levels and permissions. **What do you dislike about ConnectWise PSA?** That it takes forever to add little features and the lack there of. Has a very plan text look. **What problems is ConnectWise PSA solving and how is that benefiting you?** All IT issues from customers. Procuring products and services. Order inventory ### 17. Works well. Lots of opportunity for expansion **Rating:** 3.0/5.0 stars **Reviewed by:** Maury K. | Inside Sales Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about ConnectWise PSA?** This is by far my favorite software that we use. It rarely has issues. It takes minimal training and everyone has a central place for project documentation, management, order tracking, etc **What do you dislike about ConnectWise PSA?** There's some glitches with its transfer from QuoteWerks (which we use for quoting and order processing) to ConnectWise. **What problems is ConnectWise PSA solving and how is that benefiting you?** Project Management is our primary. We also use it for order tracking and sales pipelines. ### 18. Connectwise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about ConnectWise PSA?** Connectwise is a very powerful tool. You are able to put a lot of data into it for easy storage **What do you dislike about ConnectWise PSA?** The biggest issue is how customize able connectwise. A lot of companies setup connectwise differently **Recommendations to others considering ConnectWise PSA:** Its a very powerful and useful tool **What problems is ConnectWise PSA solving and how is that benefiting you?** It allows you to store a lot of useful data ### 19. Not bad, but not all it’s cracked up to be **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about ConnectWise PSA?** The ease of navigating through multiple boards in order to view multiple projects **What do you dislike about ConnectWise PSA?** The inventory system is very complicated **What problems is ConnectWise PSA solving and how is that benefiting you?** Scheduling, contacting customers and alerts ### 20. A work in progress **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2018 **What do you like best about ConnectWise PSA?** I can almost live in ConnectWise, in that I have contact info, appointments, tickets, configurations and more all in one place. Customizable module layout. Ability to use with Watchman Monitoring. **What do you dislike about ConnectWise PSA?** Mobile app needs more development (a lot more, says the iOS 11.2.2 iPhone X user). Browser access needs to conform to standards. For example, when I use a shortcut to go to the beginning of a line (or maybe it’s a word), CW tries to go back a page. I have lost work this way. No other web page does this. The look of it also feels very dated. Needs more customizable views (e.g., when looking at my time entries before submission, why is there no option to show the ticket status so I don’t have to go into each one individually to confirm I closed them?). Needs CalDAV and CardDAV support so my calendar shows events when I assign myself a ticket and so that contacts in CW can be accessed when I ask Siri for directions to the client. In other words, it needs to be faster, more fluid, easier to use with modern tools like Siri, less clunky, generally. **What problems is ConnectWise PSA solving and how is that benefiting you?** Again, having everything more or less contained in one system is helpful. ### 21. Best tool for work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2018 **What do you like best about ConnectWise PSA?** ConnectWise Manage is one of the best tools I have ever seen in my experience. It is easy, comfortable and not hard to operate. Just a practice and you are done. There is no problem in coonnecting with our customers and taking their remote access. Overall this is good. **What do you dislike about ConnectWise PSA?** The thing I dislike about ConnectWise Manage is that it should change its background. **Recommendations to others considering ConnectWise PSA:** It is a good software and it has an ease to handle many things at one time. **What problems is ConnectWise PSA solving and how is that benefiting you?** Till now we solved many of our customers problems related to their laptops, computers and mobile phones. ### 22. Connectwise - full featured **Rating:** 3.5/5.0 stars **Reviewed by:** Steve R. | Director Of Technical Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ConnectWise PSA?** Connectwise is a full featured PSA tool. What I like most about it is its ability to control our workflow in the Technical Services Department. We use it to generate tickets for work coming in and track all of our technicians work. **What do you dislike about ConnectWise PSA?** The only thing I don't really like about COnnectwise its it heavy client. It is a large install and the performance sometimes can be lacking. **Recommendations to others considering ConnectWise PSA:** Work hard to stay on top of your data. Connectwise can get out of hand if you don't keep data accurate. Garbage in equals Garbage out is very relevant here. **What problems is ConnectWise PSA solving and how is that benefiting you?** Connectwise addresses many business needs for us. We do all ticket tracking and escalation via it and we also use it for all of our billing needs. ### 23. ConnectWise Manage is what has made our IT so successful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about ConnectWise PSA?** The service and project ticket management system is amazing. Manage allows us to prioritize incoming requests and triage what is most important. For project tickets, it allows me to see everything relevant at a glance and schedule efficiently. **What do you dislike about ConnectWise PSA?** The permissions trees have grown rather wild over the last few updates as new features have been added. Often we find that certain job roles are no longer able to do things until we isolate the change and fix the permissions. **Recommendations to others considering ConnectWise PSA:** Assign a team of 2-3 people to be your subject matter experts. There is a large learning curve and it helped to have people on our staff that could do setup, coordinate training, etc. **What problems is ConnectWise PSA solving and how is that benefiting you?** We use it for a range of things related to IT such as our helpdesk, project management, and account services. We used to have these all done by seperate programs but now ConnectWise Manage allows us to do it all in one place. ### 24. ConnectWise Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2018 **What do you like best about ConnectWise PSA?** This software is very simple and very easy navigate. **What do you dislike about ConnectWise PSA?** Updating client addresses and info can be a hassle, wish there were an easier way to do this **Recommendations to others considering ConnectWise PSA:** If you're looking for an easy software and interface to use for your business needs, ConnectWise Manage is definitely a great choice! **What problems is ConnectWise PSA solving and how is that benefiting you?** Solving mostly Information Technology issues. Creating tickets for clients, looking up client invoices. The benefits I have realized from using CW Manager is that how easy it can be to update tickets and invoices. ### 25. Excellent Management solution for MSPs or SMB IT departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about ConnectWise PSA?** The functionality is robust out of the box and setup is rather logical and self-explanatory (unlike, say, Salesforce). The company is great to deal with and truly cares about their client base and optimizing their product based on feedback. Pricing is reasonable - more than a basic CRM but less than competing platforms like SF or MS. Application has sufficient customization options and API has reached maturity. Database is very logically designed allowing you to build custom reports and manage by exception, create a data driven culture, etc. **What do you dislike about ConnectWise PSA?** There are certain limitations that appear to be a result of legacy code - eg, the security cannot be as granular as competing platforms and workflows aren't as complex in nature (even when overlapping with "tracks") as some of the competition's offerings. **Recommendations to others considering ConnectWise PSA:** At the end of the day, there isn't really anything "better" out there yet. Competitors are trying very hard to take the good of ConnectWise, and eliminate the pitfalls that it has. Some are getting very close, I hope this drives ConnectWise to make some major changes in the very near future because we really do not want to have to change. **What problems is ConnectWise PSA solving and how is that benefiting you?** It is a great piece of software for managing, tracking, and reporting on tickets in a service environment. ### 26. complex but complete as in all in one solution for Helpdesk solution **Rating:** 4.5/5.0 stars **Reviewed by:** Kurien K. | Senior Desktop Engineer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about ConnectWise PSA?** The features of connectwise is amazing. The funtionality it provides it beyond amazing. It is a bit complex at first but the ability to navigate through its windows takes some getting used to. Connectwise university was a very helpful feature. The ticketing feature is absolutely it's best feature. It also has the ability to store contacts and passwords under a company and that was very helpful. **What do you dislike about ConnectWise PSA?** There were certain times when I was saving records that hitting save did not work and all the data I input was not saved causing me to have to input it again. The program otherwise was much better than anything I have used in the past. **Recommendations to others considering ConnectWise PSA:** Try it and you'll love it **What problems is ConnectWise PSA solving and how is that benefiting you?** The ticking system was the issue and this provides the solution to that issue. This is one of the better ticketing systems that I have seen and it abilities are very wide and has a lot of potential. The abilites of connectwise allow you to store username and passwords under different companies and store multiple records under said account which is very helpful and when needing to reference one of them it is quick and easy to find. ### 27. connectwise manage review **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy B. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about ConnectWise PSA?** its the best management tool for help desk ticketing and time recording and billing, all streamlined in one nice interface and it includes all types of reports **What do you dislike about ConnectWise PSA?** report building might be a bit hard to maneuver **Recommendations to others considering ConnectWise PSA:** it should load a bit faster and easier to build reports **What problems is ConnectWise PSA solving and how is that benefiting you?** creating tickets, do troubleshooting, enter time entries and bill directly ### 28. Connectwise **Rating:** 4.0/5.0 stars **Reviewed by:** MaryEllen G. | Network Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2018 **What do you like best about ConnectWise PSA?** We use connectwise as our ticking system and calendar. Works well. Love that it is outlook integrated and anything I put in connectwise shows up in my calendar. **What do you dislike about ConnectWise PSA?** Can be slow at times making productivity take a hit. **What problems is ConnectWise PSA solving and how is that benefiting you?** N/A ### 29. CW Manage Review **Rating:** 3.5/5.0 stars **Reviewed by:** David M. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about ConnectWise PSA?** Ease of use of Connect Wise Manage. This should be repeated with Projects **What do you dislike about ConnectWise PSA?** Projects module is old klunky and has a horrible customer interface **What problems is ConnectWise PSA solving and how is that benefiting you?** Ticketing, Marketing, Sales, Invoicing, Configurations ### 30. Connectwise is a great tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2018 **What do you like best about ConnectWise PSA?** Connectwise is user friendly and is able to easily take notes for multiple techs working a ticket. **What do you dislike about ConnectWise PSA?** I dislike the outdated look and I think it should be more futuristic **What problems is ConnectWise PSA solving and how is that benefiting you?** Help desk tickets. I realized it’s great for pulling previous work. ### 31. ConnectWise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about ConnectWise PSA?** The many uses of the tool - Database, Marketing Activity tracking, and Ticketing system **What do you dislike about ConnectWise PSA?** Our Chat integration with the tool does not work like it should for our current clients **What problems is ConnectWise PSA solving and how is that benefiting you?** ConnectWise Manage helps us interact with our clients on a day to day basis and helps us reach out to our potential clients ### 32. Good, but not for HR, Payroll, etc **Rating:** 3.0/5.0 stars **Reviewed by:** Glen G. | Human Resources Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about ConnectWise PSA?** It's a pretty robust system that can be used effectively in most departments of a company. **What do you dislike about ConnectWise PSA?** The HR, payroll and timekeeping functions are not great. You have to try and customize these areas to work for your particular business, then hope it can integrate into your payroll system. **Recommendations to others considering ConnectWise PSA:** If you are using this as your sole timekeeping and payroll solution, make sure it can integrate with your accounting system. **What problems is ConnectWise PSA solving and how is that benefiting you?** More efficiency in the business overall. Automation. Better client experience and response times. ### 33. Connectwise Control **Rating:** 3.0/5.0 stars **Reviewed by:** Will T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about ConnectWise PSA?** Software reliable, we mostly use the command line terminal feature. There are also scaling issues when deploying over 100k systems. **What do you dislike about ConnectWise PSA?** Need to be able to adjust the size it the dashboard windows. **What problems is ConnectWise PSA solving and how is that benefiting you?** Able to remotely manage systems and full shell access ### 34. Not super easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2018 **What do you like best about ConnectWise PSA?** Covers a lot of issues but is complicated **What do you dislike about ConnectWise PSA?** Complicated for beginners but if you have knowledge of this sort it does an excellent job **What problems is ConnectWise PSA solving and how is that benefiting you?** Customer service related ### 35. Connectwise for an MSP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about ConnectWise PSA?** It does a great job at keeping track of tickets. Constantly updated. Web UI, mobile and windows apps. A very good PSA tool **What do you dislike about ConnectWise PSA?** It has so many features that sometimes the UI feels comber **What problems is ConnectWise PSA solving and how is that benefiting you?** Make sure the tasks our clients as are being completed ### 36. A full suite for remotely managing clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about ConnectWise PSA?** This program is fantastic, I can manage different service boards all in one window and keeping tickets up to date is easy. **What do you dislike about ConnectWise PSA?** I dislike the updated layout to some extent but once you find everything it's all there. **Recommendations to others considering ConnectWise PSA:** Go for it **What problems is ConnectWise PSA solving and how is that benefiting you?** We are solving client tickets ranging from printing to complex server configurations. ### 37. Powerful but Complex Business Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2018 **What do you like best about ConnectWise PSA?** We love that we can manage our entire business from the ConnectWise solution. It is feature rich. **What do you dislike about ConnectWise PSA?** It very complex and time consuming to implement properly! **Recommendations to others considering ConnectWise PSA:** Hire a ConnectWise rep or use professional services for integration. Find a fully integrated company and ask questions! **What problems is ConnectWise PSA solving and how is that benefiting you?** Customer service and operational efficient really shine while using ConnectWise! ### 38. Connectwise Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about ConnectWise PSA?** The combined functionality that can be added in with connectwise and how easy it is to manage tickets **What do you dislike about ConnectWise PSA?** Nothing. Everything is perfect the way it is **What problems is ConnectWise PSA solving and how is that benefiting you?** Easier to Prioritize items and get things done faster ### 39. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Theo H. | Emergency Medical Technician, Medical Practice, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about ConnectWise PSA?** Its very user friendly. Great for our help desk needs. **What do you dislike about ConnectWise PSA?** Nothing comes immediately to mind. This js a very well designed software. **What problems is ConnectWise PSA solving and how is that benefiting you?** General help desk ### 40. All-in-one project management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline A. | Inbound Marketing Analyst, Furniture, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about ConnectWise PSA?** ConnectWise is easy to use and makes project sharing and time entry very easy. **What do you dislike about ConnectWise PSA?** Sometimes the desktop version of ConnectWise will time out, and it will take me a few hours to get it back up and running again. **Recommendations to others considering ConnectWise PSA:** ConnectWise can seem a bit overwhelming at first, but once you start using it for scheduling projects and managing time entry, you'll catch on in no time. **What problems is ConnectWise PSA solving and how is that benefiting you?** Project management, assigning tickets We have found the best way to streamline client projects and retainers through ConnectWise ticket scheduling. ### 41. Great to keep organized! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about ConnectWise PSA?** I love that it enables us to schedule work, communicate with clients and keep internal notes all in one place for our office staff as well as actually run service calls and manage projects for our field representatives. **What do you dislike about ConnectWise PSA?** We encounter some issues with the field technicians' apps. **Recommendations to others considering ConnectWise PSA:** I would suggest them. They're always updating and making improvements! **What problems is ConnectWise PSA solving and how is that benefiting you?** We had a hard time keeping all of our info in one place and this closes that gap. ### 42. Ticketing master **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about ConnectWise PSA?** Manage service board is easy now Client communication through the board is easy Reviewing SLA board is easy to track down the red tickets **What do you dislike about ConnectWise PSA?** Nothing as of now everything is perfect **Recommendations to others considering ConnectWise PSA:** Best product for CRM and helpdesk **What problems is ConnectWise PSA solving and how is that benefiting you?** Client communication with ease I don’t have to update the ticket internally between departments and then send an email to clients separately Store all the data at go ### 43. End to End Buisness Management Solutions & automate service delivery and control technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2018 **What do you like best about ConnectWise PSA?** It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting. **What do you dislike about ConnectWise PSA?** There is one thing that I don't like about 7.2 version is not connected to Outlook. So when you send an email directly from the ticket it's not documented in Outlook. **What problems is ConnectWise PSA solving and how is that benefiting you?** It empowers technology solution providers to deliver service more efficiently and provides end to end services to their clients as in telecoomunications and network services. ### 44. A good all around system for a small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2018 **What do you like best about ConnectWise PSA?** I personally work in the calendar view all day. I can see my appointments and can easily hover over and get the latest updates. I can move items around as needed and quickly access the items that need attention. **What do you dislike about ConnectWise PSA?** I don't like that at times it lags and is cumbersome to move between tasks. **What problems is ConnectWise PSA solving and how is that benefiting you?** It's easy to bring someone else into the conversation and there is one place that all communications are stored. The search is great when looking up previous items. Once you get the hang of where things are the ability to move between tasks is really simple. ### 45. Connectwise **Rating:** 4.0/5.0 stars **Reviewed by:** Marie P. | Helpdesk Analyst II, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about ConnectWise PSA?** Easy scheduling of customer issues and ticket management. **What do you dislike about ConnectWise PSA?** Search feature is horrible and crashes on a daily basis. Cannot search specific terms. **What problems is ConnectWise PSA solving and how is that benefiting you?** Scheduling and organization. ### 46. ConnectWise Manage Review **Rating:** 3.5/5.0 stars **Reviewed by:** Donald P. | Project Deployment Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about ConnectWise PSA?** I like how simple it is to navigate through the ConnectWise Console. I did not have any formal training and I was able to figure out how to use it within minutes. **What do you dislike about ConnectWise PSA?** I dislike the web console features available. It is a lot easier to use the mobile version of the application. **Recommendations to others considering ConnectWise PSA:** Give it a try! There are a lot of nice features with this application. **What problems is ConnectWise PSA solving and how is that benefiting you?** The benefits of using ConnectWise are endless. I am able to track time, expenses, service tickets and a lot more! ### 47. Connectwise Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about ConnectWise PSA?** i love the ability of the automation tool It is very user friendly and helps to organize hudnreds of tickets at a time. It is also great for managing renewals and other sales related items. It is our go to tool. It has everythign1 **What do you dislike about ConnectWise PSA?** I dislike the amount of updates they push through. I wish there was an update every quarter with new features instead of as often as they do it now. **Recommendations to others considering ConnectWise PSA:** It is not only a ticketing software. We have slowly moved into using all of the products available. It helps that it all ties in to one specific place. **What problems is ConnectWise PSA solving and how is that benefiting you?** ticket managing software, CRM tool, billing tool, inventory ### 48. Connectwise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about ConnectWise PSA?** The ability to manage service tickets and document info on clients. **What do you dislike about ConnectWise PSA?** The interface is sort of dated, and it can be slow at times. **What problems is ConnectWise PSA solving and how is that benefiting you?** We document everything in connectwise so everyone on our team is on the same page and we don't have to bug each other every 10 minutes to figure out what everyone else has done. ### 49. Excellent cloud provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ryne M. | Independent Business Owner, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about ConnectWise PSA?** Smooth remote connection, dedicated support **What do you dislike about ConnectWise PSA?** I have no dislikes about this product, could not be happier **What problems is ConnectWise PSA solving and how is that benefiting you?** Slow remote connection and service monitoring. ### 50. Product and Project Management Tool for Small Business **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about ConnectWise PSA?** There are many different options to help streamline your operations - from product procurement and inventory to project planning and execution. **What do you dislike about ConnectWise PSA?** The program is not scaled for larger companies. My company has outgrown the capabilities of this system and I find that it can sometimes hinder productivity. The asset management section of the software is somewhat lacking and could use improvement to better track individual parts. **Recommendations to others considering ConnectWise PSA:** If you are a large or rapidly growing company, this may not be the best solution for you. It is a good, off the shelf, option for smaller businesses. **What problems is ConnectWise PSA solving and how is that benefiting you?** The system is used for product procurement and project management ## ConnectWise PSA Discussions - [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) - 1 comment, 1 upvote - [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment - [View ConnectWise PSA pricing details and edition comparison](https://www.g2.com/products/connectwise-psa/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A05%3A31+-0500&secure%5Bsession_id%5D=046c4d3b-8b21-4e0d-8784-2246322285b6&secure%5Btoken%5D=4b8710a672ebb5ef689f3de075ada428c44f19d5939e7432c34c2d36f33d54b5&format=llm_user) ## ConnectWise PSA Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [SmileBack](https://www.g2.com/products/smileback/reviews) - [TimeZest](https://www.g2.com/products/timezest/reviews) - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) ## ConnectWise PSA Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Dashboards - Time Tracking - Surveys **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Data Updates** - Historical Snapshots - Real-Time Updating **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **System Management** - Security - System Monitoring **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Collaboration** - Sharing - Co-Editing - Devices **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Analytics** - Forecasting - Reporting - KPIs **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top ConnectWise PSA Alternatives - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.2/5.0 (618 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - 4.3/5.0 (661 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - 4.2/5.0 (243 reviews)