Link copied to clipboard # ConnectWise PSA vs ManageEngine ServiceDesk Plus Comparison - What are their main differences? Share [ Export ](/compare/connectwise-psa/manageengine-servicedesk-plus/export.csv) ConnectWise PSAManageEngine[+ Add Product](#) Reviews **ConnectWise PSA** [ 4/5(582) ](https://www.g2.com/products/connectwise-psa/reviews#reviews) **ManageEngine ServiceDesk Plus** [ 4.2/5(252) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews) Pricing **ConnectWise PSA** No pricing available **ManageEngine ServiceDesk Plus** Free Trial **Starts at $1195** (For 10 technicians annually) ยท Standard Edition help desk module **Pricing Insights** from reviews Time to Implement **ConnectWise PSA** 2 months Based on 23 responses **ManageEngine ServiceDesk Plus** 2 months Based on 5 responses Return on Investment **ConnectWise PSA** 15 months Based on 18 responses **ManageEngine ServiceDesk Plus** 14 months1 month sooner Based on 46 responses Perceived Cost **ConnectWise PSA** $$$$$ **ManageEngine ServiceDesk Plus** $$$$$ Average Discount **ConnectWise PSA** 9% **ManageEngine ServiceDesk Plus** 11%2% more ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ConnectWise PSA** [ Ease of Use (36) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews)[ Integration (21) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews)[ Learning Curve (24) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews)[ Poor Customer Support (16) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) **ManageEngine ServiceDesk Plus** [ Ease of Use (9) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[ Features (8) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[ Complexity (4) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[ Complex Setup (4) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) Integrations **ConnectWise PSA** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e1304dcbbafd174d337465f054526ef0/connectwise-automate.png "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a6bcc657902d054a8d3b5ac691f76b8/connectwise-cpq.png "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bc09c6f03204ca7a32bb9985df6b8214/it-glue.png "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ View all ](https://www.g2.com/products/connectwise-psa/integrations) **ManageEngine ServiceDesk Plus** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14693a3089c377dc7b31eef5c8a2ac74/manageengine-admanager-plus.png "Product Avatar Image") ManageEngine ADManager Plus ](https://www.g2.com/products/manageengine-admanager-plus/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8531d8d201cc2ea8e3071c56ccac161c/manageengine-applications-manager.png "Product Avatar Image") ManageEngine Applications... ](https://www.g2.com/products/manageengine-applications-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_85137312b1d3d4846ec7ac7ec4333d41/opmanager-nexus.png "Product Avatar Image") OpManager Nexus ](https://www.g2.com/products/opmanager-nexus/reviews)[ View all ](https://www.g2.com/products/manageengine-servicedesk-plus/integrations) Screenshots **ConnectWise PSA** ![ConnectWise PSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66950/Today-Screen.png) **ManageEngine ServiceDesk Plus** ![ManageEngine ServiceDesk Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/46921/expirable-direct-uploads_2F209626bb-1f66-4bfe-9e54-5b2bbf794522_2Fci-relationships.png) Ratings Meets Requirements **ConnectWise PSA** 8.4 8.4490 **ManageEngine ServiceDesk Plus** 8.6 8.6225 Ease of Use **ConnectWise PSA** 7.4 7.4498 **ManageEngine ServiceDesk Plus** 8.5 8.5225 Ease of Setup **ConnectWise PSA** 6.6 6.6268 **ManageEngine ServiceDesk Plus** 8.1 8.1166 Ease of Admin **ConnectWise PSA** 7.4 7.4248 **ManageEngine ServiceDesk Plus** 8.4 8.4162 Quality of Support **ConnectWise PSA** 7.5 7.5457 **ManageEngine ServiceDesk Plus** 8.1 8.1209 Has the product been a good partner in doing business? **ConnectWise PSA** 7.7 7.7244 **ManageEngine ServiceDesk Plus** 8.3 8.3154 Product Direction (% positive) **ConnectWise PSA** 7.1 7.1481 **ManageEngine ServiceDesk Plus** 8.2 8.2216 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 7.3 265 8.1 41 Ticket and Case Management Ticket Creation User Experience 8.6(tied score) 236 8.6(tied score) 34 Ticket Response User Experience 8.3 231 8.8(won by 0.5) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow 8.3 228 8.6(won by 0.3) 34 Automated Response 8.4 215 8.9(won by 0.5) 32 (There is a greater than 0.5 difference between this product's rating and its competitors) Service Level Agreement (SLA) Management 8.1 201 8.5(won by 0.4) 34 Attachments/Screencasts 7.7 217 8.5(won by 0.8) 34 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Collaboration 8.3 225 8.6(won by 0.3) 32 Customer/Contact Database 8.4(won by 0.3) 167 8.1 31 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 6.3 9 6.8(won by 0.5) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 6.1 9 6.9(won by 0.8) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 4.4(won by default) 6 Not enough data Natural Language Interaction 4.4(won by default) 6 Not enough data Proactive Assistance 4.7(won by default) 6 Not enough data Communication Channels Customer Portal 7.6 178 8.4(won by 0.8) 32 (There is a greater than 0.5 difference between this product's rating and its competitors) Email to Case 8.5 212 9.1(won by 0.6) 33 (There is a greater than 0.5 difference between this product's rating and its competitors) Live Chat Support 7.7 137 7.9(won by 0.2) 27 Social Media Integration 7.1(tied score) 109 7.1(tied score) 24 Voice 7.5(won by 1.0) 77 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.5 24 Video Chat Not enough data Not enough data Platform Mobile User Support 6.5 86 7.5(won by 1.0) 28 (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 7.7 96 8.0(won by 0.3) 34 User, Role, and Access Management 8.4 106 8.6(won by 0.2) 36 Third-Party Integrations 7.8 94 7.9(won by 0.1) 33 Reporting 7.5 195 8.3(won by 0.8) 36 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 7.5 203 8.4(won by 0.9) 35 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 6.3 12 8.2 115 Incident Management Automate Ticket Routing 7.6 11 8.7(won by 1.1) 95 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Prioritization 7.3 11 8.6(won by 1.3) 96 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Notifications 8.5 11 8.8(won by 0.3) 99 Knowledge Base 7.0 11 7.9(won by 0.9) 91 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base/Ticket Integration 6.4 12 8.1(won by 1.7) 89 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 7.3 11 8.3(won by 1.0) 95 (There is a greater than 0.5 difference between this product's rating and its competitors) Time Tracking 7.7 11 8.5(won by 0.8) 86 (There is a greater than 0.5 difference between this product's rating and its competitors) Surveys 6.5 11 8.0(won by 1.5) 74 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.5 10 7.2(won by 0.7) 75 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 7.8 9 8.2(won by 0.4) 83 Active Directory 6.7 9 8.6(won by 1.9) 91 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-Channel Access 6.7 9 7.9(won by 1.2) 69 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 4.2(won by default) 6 Not enough data Multi-step Planning 6.1(won by default) 6 Not enough data Cross-system Integration 5.0(won by default) 6 Not enough data Adaptive Learning 4.7(won by default) 6 Not enough data Natural Language Interaction 4.2(won by default) 6 Not enough data Proactive Assistance 4.4(won by default) 6 Not enough data Decision Making 4.7(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 7.3 169 Not enough data Sales Force Automation Contact & Account Management 8.5(won by default) 137 | Verified Not enough data Partner Relationship Mgmt. (PRM) 7.9(won by default) 95 | Verified Not enough data Opportunity & Pipeline Mgmt. 7.8(won by default) 125 | Verified Not enough data Task / Activity Management 8.3(won by default) 139 | Verified Not enough data Territory & Quota Management 7.6(won by default) 101 | Verified Not enough data Desktop Integration 8.3(won by default) 128 Not enough data Product & Price List Management 8.0(won by default) 114 | Verified Not enough data Quote & Order Management 8.1(won by default) 114 | Verified Not enough data Customer Contract Management 8.4(won by default) 124 | Verified Not enough data Contract/License Management Not enough data Not enough data Marketing Automation Email Marketing 7.3(won by default) 85 | Verified Not enough data Campaign Management 7.2(won by default) 88 | Verified Not enough data Lead Management 7.4(won by default) 94 | Verified Not enough data Marketing ROI Analytics 7.4(won by default) 76 | Verified Not enough data Email Management Not enough data Not enough data File Management Not enough data Not enough data Deal Management Not enough data Not enough data Customer Support Case Management 8.4(won by default) 127 Not enough data Customer Support Portal 7.6(won by default) 125 | Verified Not enough data Knowledge Base 7.7(won by default) 119 Not enough data Call Center Features 7.5(won by default) 82 Not enough data Support Analytics 7.9(won by default) 108 Not enough data Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Calendar Management Not enough data Not enough data Pipeline Management Not enough data Not enough data Content Management Not enough data Not enough data Communication Management Not enough data Not enough data Visual Analytics Not enough data Not enough data Template Management Not enough data Not enough data Predictive Analytics Not enough data Not enough data Document Management Not enough data Not enough data Channel Management Not enough data Not enough data Commission Management Not enough data Not enough data Field Sales Management Not enough data Not enough data Reporting & Analytics Reporting 7.5(won by default) 139 | Verified Not enough data Dashboards 7.3(won by default) 137 | Verified Not enough data Forecasting 7.5(won by default) 112 Not enough data Mobile & Social Mobile User Support 6.8(won by default) 95 | Verified Not enough data Social Collaboration Features Feature Not Available Not enough data Social Network Integration Feature Not Available Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 7.4(won by default) 81 Not enough data Workflow Capability 7.9(won by default) 86 Not enough data User, Role, and Access Management 8.2(won by default) 86 Not enough data Internationalization 7.6(won by default) 53 Not enough data Sandbox / Test Environments 7.3(won by default) 57 Not enough data Document & Content Mgmt. 7.0(won by default) 74 Not enough data Performance and Reliability 8.0(won by default) 83 Not enough data Output Document Generation 7.3(won by default) 77 Not enough data Mobile Access Not enough data Not enough data Lead Generation Not enough data Not enough data Integration Data Import & Export Tools 7.7(won by default) 79 Not enough data Integration APIs 8.0(won by default) 78 Not enough data Breadth of Partner Applications 8.5(won by default) 75 Not enough data Third-Party Integration Not enough data Not enough data Internal Chat Integration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prospecting Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 6.1(won by default) 6 Not enough data Multi-step Planning 5.3(won by default) 6 Not enough data Cross-system Integration 6.1(won by default) 6 Not enough data Adaptive Learning 5.3(won by default) 6 Not enough data Natural Language Interaction 5.8(won by default) 6 Not enough data Proactive Assistance 5.3(won by default) 6 Not enough data Decision Making 6.4(won by default) 6 Not enough data Calendar/Reminder System Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Capture Not enough data Not enough data Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Pipeline Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Segmentation Not enough data Not enough data Customizable Fields Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data AI Copilot Not enough data Not enough data Contact Database Not enough data Not enough data Referral Tracking Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Qualification Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Sales Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Reminders Not enough data Not enough data Lead Scoring Not enough data Not enough data Data Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Lead Nurturing Not enough data Not enough data Gamification Not enough data Not enough data Prioritization Not enough data Not enough data Web-based Deployment Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Customer Database Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile App Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Lead Assignment Not enough data Not enough data For Small Businesses Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Monitoring Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Workflow Automation Not enough data Not enough data Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);) 9.5 9 Not enough data Reports Reports Interface 9.2(won by default) 8 Not enough data Steps to Answer 9.5(won by default) 7 Not enough data Graphs and Charts 9.6(won by default) 8 Not enough data Score Cards 9.6(won by default) 8 Not enough data Dashboards 9.8(won by default) 9 Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Self Service Calculated Fields Not enough data Not enough data Data Column Filtering Not enough data Not enough data Data Discovery Not enough data Not enough data Search Not enough data Not enough data Collaboration / Workflow Not enough data Not enough data Automodeling Not enough data Not enough data Natural Language Search Not enough data Not enough data Visual Discovery Not enough data Not enough data Data Blending Not enough data Not enough data Data Blending Not enough data Not enough data Advanced Analytics Predictive Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Big Data Services Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Building Reports Data Transformation Not enough data Not enough data Data Modeling Not enough data Not enough data WYSIWYG Report Design Not enough data Not enough data Integration APIs Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Mobile User Support Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Mobile Access Not enough data Not enough data Metadata Management Not enough data Not enough data Additional Functionality Customizable Branding Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data AI Copilot Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Publishing/Sharing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Strategic Planning Not enough data Not enough data Self Service Data Preparation Not enough data Not enough data Trend Analysis Not enough data Not enough data Text Analysis Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Data Synchronization Not enough data Not enough data Widgets Not enough data Not enough data Benchmarking Not enough data Not enough data Performance Metrics Not enough data Not enough data Data Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Profitability Analysis Not enough data Not enough data OLAP Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Search/Filter Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Connectors Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Dashboard Creation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Mining Not enough data Not enough data Forecasting Not enough data Not enough data Ad hoc Query Not enough data Not enough data Data Visualization[Hide 83 FeaturesShow 83 Features](javascript:void(0);) 9.5 9 Not enough data Reports Reports Interface 9.2(won by default) 8 Not enough data Steps to Answer 9.5(won by default) 7 Not enough data Graphs and Charts 9.6(won by default) 8 Not enough data Score Cards 9.6(won by default) 8 Not enough data Dashboards 9.8(won by default) 9 Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Reports Reports Interface Not enough data Not enough data Share Reports Not enough data Not enough data Steps to Answer Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Visualization Graphs and Charts Not enough data Not enough data Score Cards Not enough data Not enough data Dashboards Not enough data Not enough data Formats Not enough data Not enough data Mobile Dashboards Not enough data Not enough data Public Dashboards Not enough data Not enough data Private Dashboards Not enough data Not enough data Data Updates Historical Snapshots Not enough data Not enough data Real-Time Updating Not enough data Not enough data Collaboration Sharing Not enough data Not enough data Co-Editing Not enough data Not enough data Devices Not enough data Not enough data Data Updates Historical Snapshots Not enough data Not enough data Real-Time Updating Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Predictive Analytics Not enough data Not enough data Data Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Additional Functionality KPI Monitoring Not enough data Not enough data Secure Data Storage Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Data Visualization Not enough data Not enough data Single Sign On Not enough data Not enough data Natural Language Search Not enough data Not enough data Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Widgets Not enough data Not enough data Performance Metrics Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Aggregation Not enough data Not enough data Dashboard Creation Not enough data Not enough data Data Connectors Not enough data Not enough data Customizable Templates Not enough data Not enough data Data Synchronization Not enough data Not enough data API Not enough data Not enough data Forecasting Not enough data Not enough data Interactive Elements Not enough data Not enough data Single Page View Not enough data Not enough data Data Import/Export Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Trend Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Functions/Calculations Not enough data Not enough data Historical Reporting Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Visual Discovery Not enough data Not enough data Real-Time Updates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Data Mapping Not enough data Not enough data Relational Display Not enough data Not enough data Visual Analytics Not enough data Not enough data OLAP Not enough data Not enough data Ad hoc Query Not enough data Not enough data Reporting & Statistics Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.7 48 Administration Change Management Not enough data 8.8(won by default) 40 | Verified Asset Management Not enough data 8.8(won by default) 39 | Verified Reports & Analytics Not enough data 9.0(won by default) 40 | Verified IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk Not enough data 9.2(won by default) 43 | Verified Incident Reports Not enough data 8.9(won by default) 41 | Verified Process Workflow Not enough data 8.9(won by default) 41 | Verified Customizable Reports Not enough data Not enough data Management Reporting Not enough data 8.7(won by default) 39 | Verified Administration Console Not enough data 8.6(won by default) 35 | Verified Access Management Not enough data 8.6(won by default) 35 | Verified Asset Management Not enough data 8.7(won by default) 36 | Verified Policy Dictation Not enough data 8.1(won by default) 34 | Verified Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.1(won by default) 40 | Verified Performance Logging Not enough data 8.5(won by default) 38 | Verified Alerting Not enough data 8.8(won by default) 36 | Verified Automation Not enough data 8.4(won by default) 40 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.4 34 Monitoring Constant Monitoring Not enough data 8.9(won by default) 29 | Verified Timely Alerts Not enough data 9.2(won by default) 30 | Verified TIcket Accuracy Not enough data 9.1(won by default) 31 | Verified AI Monitoring Not enough data 6.4(won by default) 6 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 32 | Verified Standardization Not enough data 8.7(won by default) 30 | Verified Lifecycle Visualization Not enough data 8.9(won by default) 29 | Verified Generative AI AI Text Generation Not enough data 7.6(won by default) 12 AI Text Summarization Not enough data 7.6(won by default) 12 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Professional Services Automation[Hide 73 FeaturesShow 73 Features](javascript:void(0);) 6.4 53 Not enough data Customer Management Customer Profiles 7.3(won by default) 48 Not enough data Sales 6.9(won by default) 49 Not enough data Marketing 5.7(won by default) 44 Not enough data Client Portal 6.7(won by default) 51 Not enough data Project Management Project Planning 6.6(won by default) 49 Not enough data Project Tracking 6.6(won by default) 49 Not enough data Resource Definition 6.6(won by default) 48 Not enough data Resource Management 7.2(won by default) 50 Not enough data Resource Allocation & Planning Not enough data Not enough data Progress Tracking Not enough data Not enough data Project Time Tracking Not enough data Not enough data Project Management Not enough data Not enough data Accounting Revenue Recognition 6.7(won by default) 48 Not enough data Invoice Management 7.4(won by default) 50 Not enough data Payments 6.8(won by default) 47 Not enough data Project Accounting 6.6(won by default) 44 Not enough data Budget Tracking 6.5(won by default) 44 Not enough data Time & Expense Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Billable Items Tracking Not enough data Not enough data Document Management Not enough data Not enough data Multiple Projects Not enough data Not enough data Portfolio Management Portfolio Definition 6.1(won by default) 44 Not enough data Portfolio Performance 6.0(won by default) 43 Not enough data Risk 6.1(won by default) 43 Not enough data Portfolio Mix 6.2(won by default) 42 Not enough data Analytics Forecasting 6.0(won by default) 44 Not enough data Reporting 6.6(won by default) 49 Not enough data KPIs 6.1(won by default) 47 Not enough data Real-Time Reporting Not enough data Not enough data Administration Standard Integrations 7.3(won by default) 50 Not enough data Workflow 7.5(won by default) 51 Not enough data Access Management 7.4(won by default) 47 Not enough data Email Management Not enough data Not enough data Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data Portfolio Management Not enough data Not enough data Calendar Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Accounting Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform APIs 7.0(won by default) 45 Not enough data Internationalization 6.2(won by default) 42 Not enough data Performance and Reliability 6.9(won by default) 48 Not enough data Mobile 5.6(won by default) 47 Not enough data Offline Access 4.8(won by default) 43 Not enough data Generative AI AI Text Generation 4.2(won by default) 28 Not enough data AI Text Summarization 4.3(won by default) 28 Not enough data Proposal Generation Not enough data Not enough data Generative AI Not enough data Not enough data Artificial Intelligence - Professional Services Automation Predictive Forecasting Not enough data Not enough data Smart task suggestions Not enough data Not enough data Automated workflows Not enough data Not enough data Agentic AI - Professional Services Automation Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Fields Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Approval Process Control Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Project Templates Not enough data Not enough data Task Scheduling Not enough data Not enough data Real-Time Data Not enough data Not enough data Document Storage Not enough data Not enough data Drag & Drop Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) 9.4 18 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Survey Management Brand Design Consistency 9.4(won by default) 17 Not enough data Feedback Collection 9.7(won by default) 17 Not enough data Device Responsiveness 9.6(won by default) 15 Not enough data Survey Deployment Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation 9.5(won by default) 16 Not enough data Trigger Alerts 9.3(won by default) 16 Not enough data Real-Time Analysis 9.5(won by default) 16 Not enough data Real-Time Action 9.4(won by default) 16 Not enough data 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security 9.0(won by default) 13 Not enough data System Monitoring Not enough data Not enough data SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Show 2 feature categories with incomplete data Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);) Not enough data Not enough data Email Marketing Building and Personalizing Emails Not enough data Not enough data Sending Outbound Emails Not enough data Not enough data Manage Email Deliverability Not enough data Not enough data Automated Email Responses Not enough data Not enough data Online Marketing Landing Pages and Forms Not enough data Not enough data Dynamic Content Not enough data Not enough data A/B Testing Not enough data Not enough data Mobile Optimized Not enough data Not enough data Search Tracking and Optimization Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Multivariate Testing Not enough data Not enough data Customizable Forms Not enough data Not enough data Lead Management Marketing Lead Database Not enough data Not enough data Data Quality Management Not enough data Not enough data Segmentation Not enough data Not enough data Lead Scoring and Grading Not enough data Not enough data Lead Nurturing Not enough data Not enough data Email Tracking Not enough data Not enough data Automated Alerts and Tasks Not enough data Not enough data CRM Lead Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Data Not enough data Not enough data Social Marketing Not enough data Not enough data Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Conversion Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Search Marketing Not enough data Not enough data SMS Marketing Not enough data Not enough data Website Visitor Tracking Not enough data Not enough data Campaign Management Program Management Not enough data Not enough data Event / Webinar Marketing Not enough data Not enough data Calendaring Not enough data Not enough data Budgeting Not enough data Not enough data Campaign Management Not enough data Not enough data Workflow Management Not enough data Not enough data Template Management Not enough data Not enough data Social Social Listening Not enough data Not enough data Social Sharing Not enough data Not enough data Social Campaigns Not enough data Not enough data Social Media Engagement Not enough data Not enough data Social Media Advertising Not enough data Not enough data Drip Campaigns Not enough data Not enough data Multi-Campaign Not enough data Not enough data Reporting & Analytics Basic Reporting Not enough data Not enough data Web Analytics Not enough data Not enough data ROI Analytics Not enough data Not enough data Revenue Analytics Not enough data Not enough data SEO / Keyword Analytics Not enough data Not enough data Behavior Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Website Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Analytics Not enough data Not enough data Platform Customization Not enough data Not enough data Workflow Capability Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Output Document Generation Not enough data Not enough data Lead Generation Not enough data Not enough data Content Management Not enough data Not enough data Lead Management Not enough data Not enough data List Management Not enough data Not enough data Mobile Access Not enough data Not enough data Agentic AI - Marketing Automation Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Campaign Planning Not enough data Not enough data Integration Data Import & Export Tools Not enough data Not enough data Integration APIs Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Social Media Integration Not enough data Not enough data Additional Functionality Social Promotion Not enough data Not enough data Customizable Branding Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Live Chat Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Mass Texting Not enough data Not enough data Drag & Drop Not enough data Not enough data Email Templates Not enough data Not enough data Automated Scheduling Not enough data Not enough data Campaign Scheduling Not enough data Not enough data AI Copilot Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Lead Capture Not enough data Not enough data Customizable Templates Not enough data Not enough data Marketing Automation Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Marketing Calendar Not enough data Not enough data Customizable CTAs Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Qualification Not enough data Not enough data Other IT Management[Hide 3 FeaturesShow 3 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Specialized or Emerging Capabilities Not enough data Not enough data Distinct IT & Software Development Functionality Not enough data Not enough data Niche Application Not enough data Not enough data User Insights Reviewers' Company Size [![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA Small-Business(50 or fewer emp.) 66.1% Mid-Market(51-1000 emp.) 28.1% Enterprise(\> 1000 emp.) 5.8% [![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ManageEngine ServiceDesk Plus Small-Business(50 or fewer emp.) 9.0% Mid-Market(51-1000 emp.) 59.2% Enterprise(\> 1000 emp.) 31.8% Small-Business (50 or fewer emp.) 66.1% 9.0% Mid-Market (51-1000 emp.) 28.1% 59.2% Enterprise (\> 1000 emp.) 5.8% 31.8% Reviewers' Industry [![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA Information Technology and Services 60.6% Computer & Network Security 8.1% Computer Networking 5.1% Computer Software 4.0% Telecommunications 3.2% Other 19.0% [![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ManageEngine ServiceDesk Plus Information Technology and Services 18.4% Financial Services 4.9% Hospital & Health Care 4.9% Oil & Energy 4.1% Computer & Network Security 3.7% Other 63.9% FAQs ## ConnectWise PSA vs ManageEngine FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between ConnectWise PSA vs ManageEngine? ManageEngine stands out for higher reviewer satisfaction on ease of use, setup, and support, while ConnectWise PSA is favored for its deep customization and integration capabilities. | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | | --- | --- | | 4.0/5 (583 reviews) | 4.2/5 (250 reviews) | | Mid-Market | Small-Business | | 6.6 | 8.1 | | 7.5 | 8.1 | | Customization and integrations | Ease of use and ITIL alignment | ### How do the pricing models of ConnectWise PSA and ManageEngine compare? ManageEngine is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **ConnectWise PSA:** Reviewers note that the product is powerful and comprehensive but often mention that it is expensive and over-valued for its feature set. - **ManageEngine:** Reviewers consistently highlight its affordability and cost-effectiveness, especially for small businesses, with several citing its lower price point as a key advantage. - **Switching reasons:** Recent reviews indicate that buyers switch to ManageEngine for better value and lower total cost of ownership. ### What are the best alternatives to ConnectWise PSA and ManageEngine? The top 3 alternatives to ConnectWise PSA and ManageEngine are Freshservice, Autotask, and Accelo. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | 4.0/5 (583 reviews) | Mid-Market | Expensive for feature set | Customization and integrations | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Small-Business | Affordable, cost-effective | Ease of use and ITIL alignment | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | โ€” | Modern interface and automation | | [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | โ€” | Comprehensive PSA features | | [Accelo](https://www.g2.com/products/accelo/reviews) | 4.3/5 (685 reviews) | Small-Business | โ€” | Workflow automation and project management | ### Which Help Desk features should I prioritize when comparing ConnectWise PSA and ManageEngine? Buyers should prioritize ease of use, integration capabilities, customization, reporting, and automation when comparing ConnectWise PSA and ManageEngine. - **Ease of Use:** ManageEngine scores 8.5, ConnectWise PSA 7.4; 9 all-time mentions for ManageEngine, 36 for ConnectWise PSA. - **Integration Capabilities:** ConnectWise PSA has 21 all-time mentions for integration, 16 for integrations, and 10 for easy integrations; ManageEngine has 6 all-time mentions for integrations. - **Customization:** ConnectWise PSA has 10 all-time mentions for customizability and easy customization; ManageEngine has 5 all-time mentions for customization. - **Reporting:** Both products are frequently cited for reporting, with reviewers noting its importance for operational visibility. - **Automation:** ConnectWise PSA is praised for automation in recent reviews; ManageEngine has 4 all-time mentions for automation. ### What are the pros and cons of ConnectWise PSA vs ManageEngine? ConnectWise PSA's headline strength is deep customization and integration, while ManageEngine is strongest in ease of use and ITIL alignment. - **ConnectWise PSA strengths:** Customization (10 all-time mentions), integration (21), feature richness (15), and comprehensive features (10). - **ConnectWise PSA trade-offs:** Steep learning curve (24), complex usability (15), performance issues (10), and higher cost sentiment. - **ManageEngine strengths:** Ease of use (9), ITIL alignment, asset management (6), and intuitive interface (6). - **ManageEngine trade-offs:** Complexity in setup (4), limited advanced features (3), and slower pace of new feature releases. ### Is ConnectWise PSA or ManageEngine better for small businesses? ManageEngine is the better fit for small businesses, with a larger small-business segment and stronger value sentiment. - **ConnectWise PSA:** Largest segment is Mid-Market; reviewers highlight its comprehensive features but note a steeper learning curve and higher cost, making it less ideal for small businesses. - **ManageEngine:** Largest segment is Small-Business; reviewers consistently cite affordability, ease of use, and suitability for smaller organizations. ### Which Help Desk platform has better integrations? ConnectWise PSA is favored for integrations, with more reviewer-cited integration strengths and higher all-time mention counts. - **ConnectWise PSA:** Integration is cited in 21 reviews, integrations in 16, and easy integrations in 10; reviewers highlight its ability to connect with major MSP tools and third-party applications. - **ManageEngine:** Integrations are mentioned in 6 reviews; reviewers note integration with other ManageEngine products and some third-party tools, but with more limitations cited. ### How do ConnectWise PSA and ManageEngine compare on customer support? ManageEngine leads on Quality of Support with a 0.6-point advantage (8.1 vs 7.5), a material difference per G2's Delta Rule. - **ConnectWise PSA:** Reviewers describe support as responsive in some cases but also cite slow response times and inconsistent experiences, with 16 all-time mentions of poor customer support. - **ManageEngine:** Reviewers consistently praise support for being helpful and responsive, with 6 all-time mentions of customer support as a strength and multiple recent reviews highlighting positive experiences. ### Which is easier to implement, ConnectWise PSA or ManageEngine? ManageEngine is easier to implement, with a 1.5-point higher Ease of Setup score (8.1 vs 6.6), a material difference. - **ConnectWise PSA:** Reviewers frequently mention a steep learning curve and complex setup, with several noting the need for extensive configuration and training. - **ManageEngine:** Reviewers highlight straightforward implementation, intuitive configuration, and user-friendly onboarding, especially for small businesses. ### Which product has better Reporting? ManageEngine is favored for Reporting, with higher reviewer satisfaction and more recent positive mentions. - **ConnectWise PSA:** Reporting is frequently cited as a core feature, but reviewers note limitations and a desire for more advanced customization; Meets Requirements score is 8.4. - **ManageEngine:** Reviewers consistently praise dynamic and detailed reporting, with recent reviews highlighting its flexibility and ease of use; Meets Requirements score is 8.6. Alternatives **ConnectWise PSA Alternatives** ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo") [ Accelo ](/products/accelo/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) **ManageEngine ServiceDesk Plus Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews)