ConnectWise Manage Reviews & Product Details

ConnectWise Manage Overview

What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business. ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage Details
Languages Supported
English
Product Description

Business Automation and PSA


Seller Details
Seller
ConnectWise
Company Website
Phone
800-671-6898
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,016 Twitter followers
LinkedIn® Page
www.linkedin.com
1,567 employees on LinkedIn®
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ConnectWise Manage Screenshots

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ConnectWise Manage Reviews

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Senior Frontend Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Project management helps me to visualize a better solution in every situation and task action. I can separate tasks and track sales thanks to its functions. The interface is very good, there are a lot of functionalities that are well distributed. It integrates with many platforms. Review collected by and hosted on G2.com.

What do you dislike?

ConnectWise Manage is expensive and has a learning curve that is high, if they improve these two weaknesses I can save time and money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The recommendation is undoubtedly positive. We have a good task management software and it has been a resounding success. It is ideal for companies with a lot of tasks, you can enter them into the system and track them whenever you want. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Honestly it has been very feasible for the organization, technical support and structure of activities that allow the work to flow at the potential level. We integrated it with our main software and the benefit has been potential. Review collected by and hosted on G2.com.

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IT Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ConnectWise Manage is an all-in-one tool that has enough features and integrates with other tools to get involved in almost every task that goes on in our business, especially when it comes to customer support, support ticket management and sales cycles. It is easy to learn to use and has an excellent and active support community. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is one of the things that needs the most work, it is very outdated and has fallen behind when compared to other competing tools, however its proper functioning is what makes it stand out from those other tools. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a very complete tool like very few in the market, it has enough functionalities and capacity to integrate with many tools to be able to manage everything regarding your business, it is worth trying it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since we've had ConnectWise, we have eyes everywhere in our business because of its ease of use and ability to synchronize with other tools. It has helped us improve the way we manage our business, especially when it comes to support and customer service. Review collected by and hosted on G2.com.

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Head of New Products
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is extremely efficient and of high quality, it has a highly efficient deployment that helps to unwind the work in a very adequate and successful way. The support is very efficient, they respond quickly and the attention is positive. All projects are managed in an articulated way and with a planned strategy. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that it is a bit expensive considering that there are software with lower prices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is important and even very necessary to have an organization and control of the entire department in terms of tasks and projects. You will have at hand a highly functional tool committed to the workflow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Basically it has been very functional, it has brought to the organization a lot of efficiency, it gives us a way of how to flow the work positively. It has many advantages, we have been able to create very well thought out strategies based on the tasks that are constantly being performed. It has simply been built under the dynamics of our work rhythm. Review collected by and hosted on G2.com.

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Senior Web Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We chose ConnectWise Manage to seamlessly handle all of our information and manage processes in the most important areas of our organization, centralizing everything in one robust and useful platform. I can search for and get all the information I need without any hassle. ConnectWise Manage integrates well with other tools to take better advantage of its functionalities. Review collected by and hosted on G2.com.

What do you dislike?

Its user interface is a bit complicated and it has taken us a bit of time to get familiar with it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend it, as I also recommend doing a study of what your organization or company needs and compare it with what this tool can offer, it is useful for almost every type of management, from finance to customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to experience a lighter workflow, a more efficient handling of the various tasks thanks to the automations in the multiple processes that take place in our organization and an improved flow of information thanks to ConnectWise Manage, it has become our day to day tool and the driving force behind our growth. I recommend it, as I also recommend doing a study of what your organization or company needs and compare it with what this tool can offer, it is useful for almost every type of management, from finance to customer service. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like that the software is able and highly efficient to flow the rhythm of activities at a solid level. Any project is managed with the necessary interest, usually used to counteract the overwhelming workflow that is often experienced. It helps me know how long tasks are being performed and which users are doing an optimal job. Review collected by and hosted on G2.com.

What do you dislike?

The price is extremely high, to acquire ConnectWise Manage you must invest a high amount of money, however its tools are very fruitful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended software, gives a great example of how to do a formidable job with precise structures and high quality of project management. You will be glad you bought the service despite its high price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using the program to make a unique and easy management of projects without depending on several people. The software has made a remarkable difference in the distribution of tasks and every day it is much easier to manage our jobs. Really the most important thing is that it has given many benefits. Review collected by and hosted on G2.com.

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TSC Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of visibility and search for tickets in the system and the amount of possibilities of connecting with other apps for ticket integration. Review collected by and hosted on G2.com.

What do you dislike?

So far, I haven't found anything that would merit dislike in the program itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a solution to your tickets, this tool can provide you with a bunch of features and accessibility like client-based searches and remote control features directly from the platform, without the need of separate systems for remote control and ticket creation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticket management and organization based on client and agreements. Also remote connection with the client with the integrated Remote Control feature, all in one platform. Review collected by and hosted on G2.com.

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Marketing Crew Chief
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The program does have the ability to store a large amount of data, and to sync with other calendars. Review collected by and hosted on G2.com.

What do you dislike?

The program is so outdated looking. Dysfunctional and cluttered. No way to update notes in real time on a task without creating a new entry every time. I could go on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try to shop around and see what similar programs will do what you need. If you decide on ConnectWize, I recommend to make use of the webinars and video lectures/tutorials they have available for the whole team to become efficient with the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ConnectWise Manage to keep track of both current and upcoming tasks and their assigned engineers. The benefits are that we can use it with Quozal, and it is easy to sync with Google or Microsoft calendars. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ability to see additional jobs created under a project Review collected by and hosted on G2.com.

What do you dislike?

We are a home automation and low voltage company with multiple builders who have fixed spec projects and each individual contract calls for special pricing and special discounts. This system makes it terribly difficult to list the location where a product is to be installed. Other crm systems have the ability to annotate where items are to be installed for example DTools, or Service Fusion. CM progressive billing is not true profess I’ve invoicing. It doesn’t function as progressive invoicing. New construction is impossible to track properly but the sales representative assured us this crm system would deliver on all our needs. All our questions during consultation were answered favorably and then after signing our agreement we found out the system was not able to function the way we were told it would. So there was no real transparency there. The representatives are just interested on sealing the deal with a term agreement for a crm that doesn’t work as described. They will however promise that there’s upcoming “enhancements” that would potentially fix the issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It’s created more problems instead of solving on multiple levels accounting and project tracking. We needed to add work around for the system to be usable. The end result is we needed to replace ConnectWise manage with a solution that would help streamline work orders and client notes for our business. I happened to learn that another company Sunbelt had similar horrid issues.... yet the company ConnectWise will not care about actually meeting expectations. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What I like best about ConnectWise manage is that it allows my team to have the needed info right at their finger tips. Also, since ConnectWise is purchasing so many other services, it makes integration very easy. When using ConnectWise Manage and Control, you can easily go from reading a tickets notes to connecting remotely to the machine in a few clicks. Review collected by and hosted on G2.com.

What do you dislike?

There are a few things that I dislike about ConnectWise Manage; first, it's pretty pricey when compared to other services, although ConnectWise manage is definitely more feature rich we may not use all of the services available. Also, every once and a while, the service will go down (since we're in the cloud) and cause weird issues like pages not loading or white screens; I will say that support is pretty top notch and most issues are resolved very quickly. Overall I'd say it's a great value. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend taking the time to make sure Connectwise manage is configured CORRECTLY from the very beginning. We started using the software without really setting up and about a year after started running into major problems. Support was able to help get us working again but only after basically redoing all of the setup. When we asked what happened, our office manager at the time basically denied supports on-boarding assistance, so the error was definitely on our end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for Ticket and time management; we also configure our clients info into ConnectWise Manage so they can access the built in customer portal which allows them to create and monitor their own tickets. It's basically an MSP's dream software with CRM built in! Review collected by and hosted on G2.com.

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CEO / Founding Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It contains a ton of features, but the user interface is terrible and cumbersome. Review collected by and hosted on G2.com.

What do you dislike?

The customer service is the worst. After years of using their service, we went back to a fast / streamlined helpdesk solution. The interface is old and not intuitive, the system is extremely slow. They try to do too much in one system and don't do anything well. Now we have been trying to cancel our account for months and they do not respond, but keep sending us invoices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be careful before signing up, they trap you into auto renewing contracts that are hidden in their terms and conditions (not explicitly shown in the contract). The customer support is not good and they do not seem to have their customers best interest in mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used it for our helpdesk and customer data Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy super-fast interface makes not spending too much time an easy thing on connect-wise. The segments are properly configured to make all data entry supper quick. All the right segments/cash spends / fuel and carr expenses everything I need right where it should be. I love simple smart software. Review collected by and hosted on G2.com.

What do you dislike?

Login needs to be a little less cumbersome so you keep moving fast. Also changing your password needs to be cleaned up because that can involve the company admin and that's a pain because they are busy with a dozen other more important tasks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the trial and see for yourself how enterprise expense management is done RIGHT. Talk to your controller and tell them you want to help simplify expense management for the company to help save money, time, and effort and be more productive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Manages all my expense accounts, all my records are exportable to excel spreadsheet. Daily and Weekly reports are a breeze. It lets me get back to the important things I need to do in minutes flat. All my expense segments are laid out the way they should be. Reports are needed and made simple by downloading to excel spreadsheets for reports. Review collected by and hosted on G2.com.

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Sales Engineer
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

My favorite two features of connectwise are being able to put my mileage in for travel and then it automatically calculating the mileage expenses, saving me time filling them out manually. I also love that clients are able to have access to their tickets generated and able to make updates and send information to us. Review collected by and hosted on G2.com.

What do you dislike?

It's not a terrible thing, but I feel like it should somehow be more centralized. The features are very rich and in-depth, as the software can do so much. It would be a little more user friendly for me, if it was less dispersed. If that makes sense. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems that are solved, were prior to me joining my team and using connectwise, but I would say that it would be that we have a software now that is able to allow our team to see the progress of each ticket, installation or project we are working on either on teams or as individuals. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is really robust. The sky is the limit with this one. Depending on how much time you put in it is what you will get out of it. Very process orientated. You basically have an idea of how your workflow will be and connectwise can make it. As a systems administrator, I put all my time in there, all my notes, and it is great to refer back to what I was doing. We have synced all our alerts so every morning I check the alerts board to know what is happened. It is a great platform to have everything centralized in one space. I have used Autotask which is its competitor. To be fair I did not get as in depth in autotask as I have in connectwise, but connectwise seems so much more robust. Review collected by and hosted on G2.com.

What do you dislike?

It can be a bit clunky but it seems that is just the nature of these kinds of systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has really made managing myself and our clients so much easier! I really find it to be a saving grace in regards to my organization. Review collected by and hosted on G2.com.

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Managed Services Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It's hard to summarize what I like best about ConnectWise. The ease of searching within it is probably the most valuable for me. One my responsibilities is QA and, with little information, you can find what you are looking for with ease. The integration of ConnectWise with other products a huge benefit too. Review collected by and hosted on G2.com.

What do you dislike?

There is fair amount of maintenance with it to keep it updated. The options for customization are so vast that it can be hard to know all the options available. You almost have to approach it from the assumption that it CAN do the thing you want. You just have to figure out how to do it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a large task to move the ConnectWise platform and maintain it, but the benefits far outweigh the drawbacks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was not with my company when they adopted ConnectWise, but I can't imagine how we managed our ticket flow before. With the vast amount of clients we have, and the multiple departments we have, ConnectWise allows us to easily navigate through both with ease. Review collected by and hosted on G2.com.

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Senior Vice President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ticketing system has helped manage deadlines and increase productivity across all departments. Nothing slips through the cracks. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, when a dashboard is full, it can seem overwhelming to tackle all the tickets. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We used a 3rd party of r implementation and they helped us at each step of the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to prioritize work and assign work to specific people and departments. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It helps us track time and client information as well as tickets. Review collected by and hosted on G2.com.

What do you dislike?

I dont think that this app is very user friendly and the interface seems outdated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are tracking client information and creating tickets for issues. Review collected by and hosted on G2.com.

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2. Cloud Computing | Cloud Managed Services | Cloud Migration Services | Data Backup Solutions
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

very powerful and complete product for a soup to nuts solution Review collected by and hosted on G2.com.

What do you dislike?

Very expensive with a huge implementation cost required. Support on all levels is painful and they don't seem very interested in the customer experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for ticketing, project management, invoicing, collections, and customer contact info Review collected by and hosted on G2.com.

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NOC Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Connectwise Manage is a very feature complete tool. Handling of different boards and especially automation given in its workflows drives the backbone of our business everyday. Review collected by and hosted on G2.com.

What do you dislike?

Parent company Connectwise went on buying spree and has spent the last 5 years getting all of their products to get in-line with one another.

As a result there has been very little new features added in that time as they have mostly been focusing on getting all the products talking to one another.

It is probably the ugliest of all of the PSA products out there, but this has come a long way since we started using it as well - unfortunately how it looks is mostly the only changes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ConnectWise is a big name in the space for good reason. If you are an MSP, this is a major piece of software to miss out on. The amount of companies out there collaborating with ConnectWise makes tying things in very easy and gives your employees a single place to operate out of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking everything and anything we do in this tool. Our business could not operate without this tool. We utilize the facts around tickets to drive forward optimizing our business and our service delivery to our clients. Review collected by and hosted on G2.com.

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Director of Business Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

All sales opportunities, related sales activities and service tickets are tracked here along with our time cards. We know who is doing what for each opportunity based on logged activities and where time is billed. Review collected by and hosted on G2.com.

What do you dislike?

There is a lot in CW that we do not use so I feel like there may be other opportunities to use to help automate and track what we do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Only get it if you are going to use 80% of the offered functionality. It is good, but i feel like it could be wasteful if not taken full advantage of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is our CRM tool so it allows me to find and track everything thing we do with and for the client prior to and while in an engagement with them. Review collected by and hosted on G2.com.

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Bachelor of Science in Business, Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I am very useful using ConnectWise because it is designed so that companies can customize the functions to meet their needs. Being in IT, we can create multiple boards where we can block the permits only for certain departments, they can search for specific types of tickets. On the other hand, I can track the tickets with all their data, attachments and configurations. Review collected by and hosted on G2.com.

What do you dislike?

Although the application is extremely versatile, the interface is a bit old and some of the menu items can be confusing. Another problem is that software stability is often a calamity, with errors that cause problems when logging in or accessing systems The reports have a lot of information and the methods to recover it are unpleasant. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a perfect platform to track a large volume of tickets, purchase orders and inventory. It is very popular because it has the support of the community, various focused systems and designed to integrate natively. On the other hand, it offers a wide variety of functions of the company such as finance, marketing, sales, time tracking and a service desk so the whole team can use the same central system which is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ConnectWise allows us to centrally process our clients, their assets, potential customers, service tickets and projects. Our schedules are also channeled through the application, so it is the main way in which employees can keep track of what everyone is working on. It is essential for everything we do as a company. Review collected by and hosted on G2.com.

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Motorola Trainer Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

You can track all your clients information and every single job you do for them. You can do quotes, send them, add providers to compare prices, manage the calendar of the employees, assign tickets to the correct person, there is nothing you can't do with this tool. Review collected by and hosted on G2.com.

What do you dislike?

inside all the greatness, there are some works around that you have to do for specific duties that could be automated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you keep notes on each client profile, you can use the private note section, it is secure and it works as a reminder of everything you need to do about that specific client, only you and your employees will see those. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it is easy to do all the work for each client from beginning to end, In the same tool, I can:

*Add a new client to the database

*Quote the job they request and send it by email so they can virtually approve it

*Check the calendar of my techs to assign the job to the correct person

*Leave notes and close the ticket

All that history stays in every single client profile which let me go back and track anything that I may need. Review collected by and hosted on G2.com.

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Business Operations Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like most about ConnectWise is the easy ability to navigate the system and how our employees who hardly touch it can still navigate and use it to record all the necessary information to bill our clients. We also use it for integrating with our Accounting and Sales software packages to use it for all aspects of the company. Review collected by and hosted on G2.com.

What do you dislike?

Reaching out to the chat option and having to wait for a Consultant to be assigned. Sometimes it is very quick, others it can take a while and sometimes I need an answer for upper management quicker than they respond. I also dislike that the report writer support is not included with the Manage monthly and quarterly payments. If you need assistance (which you probably will because it is quite a difficult feature) you have to pay. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Timesheets, expense sheets, reporting. The benefits of ConnectWise are still being discovered every day, at the moment I am getting used to the reporting asking using the report writer (beware - they don't offer free support it is an additional cost) Review collected by and hosted on G2.com.

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Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The end of the ady when i can log out of Connectwise.

The Contract part is good. Review collected by and hosted on G2.com.

What do you dislike?

PRactically everything else:

Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.

Then there is the general support - lacking to say the least.

Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in teh onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.

Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how Quickbooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.

Cloud console which was supposed to save time by syncronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.

I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We have tried to reach out to CW but they will not help unless we ay for Consultation. SHOCKING. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really consider why you want to move to it.

Get demonstrations of a few products

Make a very clear list of things that you business needs to acheive with a PSA

Look around, get trials, DO NOT RUSH into it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. We had a simple PSA / CRM in place. It just worked. I thought that as we grew we needed something to help us grow and mature - we didnt, we have wasted hundredds of hours on Connectwise - we could have spent that time with clients and building relationships to help our business grow and mature. Single worst decision we have made as a business. EVER. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

ConnectWise Manage is a breath of fresh air. It's ability to track and manage client interactions is phenomenal. The reporting allows you as a manager and your team to succeed with no extra effort. I love the built in knowledge base that is constantly growing as you create and close service tickets allowing you to use past issues and time entries to solve problems today by referencing work already completed. Review collected by and hosted on G2.com.

What do you dislike?

The worst part of ConnectWise manage is the fact you didn't adopt it into your toolbox sooner. The only gripe i can really muster up is the inability to work offline, which is not a deal breaker by any means. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are not happy with your current CRM, look into ConnectWise Manage, they are happy to set you up with a free trial so you can see for yourself how great it is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to manage and track client issues, ability to schedule technicians out is a key feature so that the team is aware of each members availability. Review collected by and hosted on G2.com.

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Senior Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Connectwise help me a lot for inhouse workflow management, task management, assigning task, time sheet filling, project management, managing service tickets and sales activities. The tool reduces the unwanted activities of managing multiple dashboards and applications. Rather connectwise is an application offers all at one platform, improvising professional life in a greater way. The platform integrates many teams to one. Review collected by and hosted on G2.com.

What do you dislike?

They can improve on the UI and also the tool is little complex unless you get trained. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Project onboarding, operational activities, maintaining project life cycle, service tickets, CRM and managing sales. Revie