CaptivateIQ Reviews & Product Details

The ease of implementing most complicated scenarios without the need of external consultants or IT support and how it's up to date with latest trends. It's very easy to use by commissions experts who know their job best and don't need to be efficient in IT. The speed of customer support replies and how easily it connects with most common external systems (it goes as far as API calls with amazing documentation). Review collected by and hosted on G2.com.

"With great power comes great responsibility", it's not so much an issue with the software but more a warning for organisations who would like to use it. Just because you can do anything you want doesn't mean you should. Review collected by and hosted on G2.com.

This tool is incredibly easy to use, allowing me to view everything in a single portal. I can easily manage my payouts and monitor any chargebacks. It's a sleek, intuitive tool that I genuinely enjoy using—and I still love it! Review collected by and hosted on G2.com.

So far, I really like this tool. I am still in the process of learning and using it, but having a tool like this has been a significant upgrade for us. At this point, there is nothing I dislike about it. Review collected by and hosted on G2.com.

The visualisation of the data makes it simple to create actionable insights. It's easy for me to figure out who and where to help my team. It's also very clear how the numbers are calculated - rather than one final number, there are multiple columns showing how the final commission number was influenced. Our commission structure can be complicated but CaptivateIQ makes the calculations very clear - even for the most paranoid rep! Review collected by and hosted on G2.com.

Would be nice to be able to edit the order of modules/tables in the payout statement Review collected by and hosted on G2.com.

Captivate IQ make processing large quanttities of sales commission payments vey simple and quick. The tool is pretty straightforward and allows our organization to quickly set up comp plans and begin paying our sales reps. Adding reporting has been a game changer for us! Review collected by and hosted on G2.com.

Captivate IQs reporting functions are pretty confusing. i had to team up with them multiple times to create fairly straightforward reports. The calculation function is great but reporting has been challenging and we find ourselves going back to excel from time to time. Some of the processing for users Review collected by and hosted on G2.com.

As sellers, we are focused on numbers and often deal with complex billing cycles and payout structures. The ability to self-audit in just minutes, rather than spending hours or even days—or being unable to do so because of corporate restrictions—demonstrates that capIQ supports a mature sales organization that values involving its sellers in the process.

In my experience, what stood out most was how easy it was to review quarterly payouts. Quota attainment from SFDC was accurately reflected in the statements, and I found it straightforward to discuss and understand these details with my manager. Review collected by and hosted on G2.com.

At this point, I haven't encountered any downsides. Over the past eight years, this has been my favorite tool for achieving my goals as a rep. It would be fantastic if there were a way to identify the most important metrics for each department, or even more specifically for each individual seller, and have those metrics automatically sent to Slack or Gmail each month. However, this is not a deal breaker by any means. Review collected by and hosted on G2.com.

Honestly, CaptivateIQ is fantastic because it finally lets you stop stressing about your pay and just focus on closing deals. The biggest win is the real-time commission visibility—you can literally watch your earnings update as soon as a contract is signed, which completely eliminates that annoying "shadow accounting" spreadsheet work. Plus, the "What-If" calculator is a secret weapon; it lets you figure out which deals will hit the next quota tier or give you the biggest payout, helping you prioritize your time strategically. If there's ever a question about a payout, you just log an inquiry right on the platform, making the whole dispute process drama-free and quick. Basically, it builds trust in your paycheck, keeps you motivated with clear quota status, and saves you a ton of time, which means more money in your pocket. Review collected by and hosted on G2.com.

If I had to nitpick, there are a couple minor things: occasionally, there can be a slight delay in data syncing, meaning that "real-time" update might take an hour or two to fully refresh after a deal closes. Also, many reps wish there was a dedicated mobile app for faster access to those dashboards when you're on the go. Review collected by and hosted on G2.com.

I think most people in my role either have excellent or advanced excel knowledge. By making a commission tool where rules follow that same logic, CaptivateIQ wins.

I have been running CaptivateIQ at my company for over three years now and this has come with many comp plan changes, both mid year and new fiscal year. I've never had any issues getting these changes implemented on my own without needing customer support.

The ability for our sellers to understand how much commission they've earned thus far in a given period and the ability to have insight into that number makes anyone who runs commissions life a lot easier. By sellers having clear visibility into their number they can focus on other priorities like selling! Review collected by and hosted on G2.com.

I have been a user for over three years and have zero problems with the tool. I'm someone who enjoys my routine and I think sometimes CaptivateIQ can over engineer a product that already works fantastically. I understand I'm one customer and may not have a need for some of the changes but for me simpler is always better. Review collected by and hosted on G2.com.

CaptivateIQ is a great commission calculator platform. The team helping us implement new plans has been super helpful and responsive. The new what-if calculator is very helpful. The platform also does a great job facilitating and tracking reviews and approvals of payouts.

2025 UPDATE: I still think CaptivateIQ is a great platform. They have done a lot to update their user interface and functionality, and they continue to add new features. We have built out several plans over the years, and I appreciate the increased flexibility of the platform to handle multiple plans and calculations. Review collected by and hosted on G2.com.

I have yet to experience any issues with CaptivateIQ. We haven't set up a sync with our GL system yet, but that's on us, not the capabilities of the product. I'm not familiar enough with the reporting capabilities, but I imagine they are as good as everything else. Review collected by and hosted on G2.com.

I like seeing my monthly commission in a single spot. It makes me feel confident knowing I’m being paid what I should be paid, and I can easily raise questions through the platform if something looks off. CaptivateIQ makes it simple to track my monthly commissions and overall progress toward my yearly goals, so I always know where I stand.

The layout is clean and easy to understand, even if you’re not super technical. I also appreciate how quickly updates or adjustments show up, it makes the process feel transparent and trustworthy. Overall, it’s a helpful tool for staying on top of commissions and performance without having to chase down reports or spreadsheets. Review collected by and hosted on G2.com.

I don’t think this is necessarily a CaptivateIQ issue, but more how my company has the workspace set up. Sometimes I have to switch between the current and previous year to see what I’m getting paid—or to check if something is a clawback from the year before. Since I’m paid annually on total contract value (TCV) deals, I often have to flip between 2024 and 2025, which can get a little confusing. It’s probably more of a setup or user error than a CaptivateIQ problem, but it can make tracking payments slightly less seamless Review collected by and hosted on G2.com.

Easily see your commissions by month. We have a fairly complex Comp plan and have found the numbers are accurate when I compare to an actual calculator and writing the dollars down. I really like how I can see not only current month but future month commission tracking as well. The info pulls from SFDC "Closed Won" and is marked properly when it pulls to CaptivateIQ. In the event something is missed or mis-marked, what is missed is also easy to see for reconciliation. Review collected by and hosted on G2.com.

I would like to offer for the end user to have the ability to move the dashboards around to what is important to me at the top of the form. I know currently, this is controlled at the Company level but would be nice to have this control at the user level for a unique user dashboard. But this is a small ask compared to what CaptivateIQ does. Review collected by and hosted on G2.com.