Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. The suite of products help clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

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Callcap Reviews

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Callcap review by Justin B.
Justin B.
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Verified Current User
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"Tracking calls and reporting made easy"

What do you like best?

The ability to track our marketing efforts is easy with tracking numbers and we have the ability to screen calls for quality assurance.

What do you dislike?

Reporting can be a little difficult. Custom reports don't always match up with reports pulled from the system.

What problems are you solving with the product? What benefits have you realized?

Tracking our marketing efforts and allowing our owners the ability to see ROI for their marketing campaigns.

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Callcap review by User in Hospitality
User in Hospitality
Validated Reviewer
Verified Current User
Review Source

"A Great Tool for Tracking Calls and Customer Service"

What do you like best?

Call Cap has a great customizable dashboard.

What do you dislike?

The way that my company titles its hotels cannot be conveyed properly.

What problems are you solving with the product? What benefits have you realized?

Making sure that our guest service representatives are offering a good dialogue with our guests.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!

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* We monitor all Callcap reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.