Bloomerang CRM Reviews & Product Details

What I like best about Bloomerang CRM is how intuitive and user-friendly the platform is. It makes it easy to manage donor information, track interactions, and run reports all in one place. The constituent timelines and dashboards provide a clear view of giving history and engagement, which helps our team better understand and steward our donors. I also appreciate the strong reporting capabilities and responsive customer support, which make it easier to get the data we need and resolve questions quickly for our Engagement team. Review collected by and hosted on G2.com.

New Donor automations do not account for household giving history, so individual donors may be flagged as “new” even if the household has been giving for many years, requiring manual review. Journey Automations rely on the “Relationship Manager” field, which required us to migrate data from a custom field to ensure proper assignment. Journey Automations currently work only with static Groups, not dynamic Groups, which makes it more difficult to manage groups that update frequently (such as recurring donors). Duplicate accounts can be created from online donations through Fundraising if donor information (email, name, etc.) does not exactly match the original record using Fundraising suggestion matching logic. When our recurring donors migrated from GivingFuel to Bloomerang we were not aware that they would not be able to sign up for a bloomerang online account to manager their giving account online. For them to do so, they have to cancel their gift and re-sign up again to create a new account which is inconvenient for our long time donors. Review collected by and hosted on G2.com.

I love how easy it is to onboard, implement, learn, and use. The design is straightforward and easy to follow, and the platform itself is organized in a very simple, intuitive way. In addition, Bloomerang now integrates with QGiv, along with Quickbooks, which makes keeping records much simpler. (Quickbooks can be mapped in either or both directions.)

Bloomerang also allows organizations to send out communications, track their progress, and automatically record any actions. More recently, Bloomerang has added a large amount of AI capabilities that look promising.

Customer support is pretty good with Bloomerang with usually a response time of 24-48 hours. Review collected by and hosted on G2.com.

Quickbooks works with multiple payment processors which can be confusing. In addition, I find that I usually have to clean data on occasion - nothing major but sometimes the integrations (due to how mapping occurs) can create duplicates. Review collected by and hosted on G2.com.

The system is user-friendly, with tools that are simple yet effective. The communication features available in the system help enrich and sustain our relationships with supporters and donors.

Blomerang provides good and fast support to our users. They also provide great help and documentation on using the syste, including videos and webinars.

Furthermore, they provide API access which enabled us to integrate the system with our Finance system as well as student information system. We also use the Engagement Meter to identify at-risk donors and send personalized outreach Review collected by and hosted on G2.com.

The system does not provide us with gradual user permissions. Compared with other systems, Bloomerang fails to offer user permissions for specific groups of constituents or for different tools. Review collected by and hosted on G2.com.

I really appreciate how the trainings with Bloomerang CRM have been very helpful for emails and donor correspondence. The software is available to create appealing emails, which has been great. It also tracks our email open rates, so we can get an idea of what sort of content is helpful to our donors. I've used it to create Excel spreadsheets for mailings and to generate lists for other purposes. Also, I've recommended Bloomerang to friends and colleagues many times, and I'm likely to give it a ten for likelihood of sharing. Review collected by and hosted on G2.com.

I'm still learning the program, so I'm not necessarily sure what could be improved. However, the initial setup was very lengthy, and I had a lot of information to type in. Review collected by and hosted on G2.com.

I use Bloomerang CRM on a daily basis. The mobile app is super helpful when I'm out of my office meeting with donors.

Bloomerang's intuitive dashboard allows me to quickly record interactions with our donors. The ability to attach a document (for example, my notes from conversations with donors) to a specific donor's profile is a huge plus. The timeline graphics allow a quick visual of individual donor's interactions with our organization.

The "report" function is great for helping us with strategic planning and special project campaigns, since we can segment our communications with donors. Review collected by and hosted on G2.com.

I wish the donor timeline were more compact, so I don't have to scroll down for the full picture of interactions. Review collected by and hosted on G2.com.

Bloomerang is a simple to use platform that makes it seamless to navigate data management. Their support team is always quickly responsive and very helpful. Additionally, this platform listens to its users and its continuously releasing features that are top requested to improve the user experience. Our team uses Bloomerang everyday for all of our needs and the since the start of the implementation it has been wonderful and easy or user friendly. Review collected by and hosted on G2.com.

There are features that are not customizable just yet like the email communication feature that could use some more templates for make it easier to customize designs. Another is the feature for donor surveys, kindful, receipting, etc. Review collected by and hosted on G2.com.

Bloomerang CRM has helped us work more efficiently and streamline communication between our nonprofit organization and our 175 dedicated volunteers. The support team is consistently available when we need troubleshooting help, and the features are user-friendly and easy to navigate. Review collected by and hosted on G2.com.

I’ve run into issues when trying to insert YouTube links into an email, and I ended up having to create a workaround to get it to work. Review collected by and hosted on G2.com.

Bloomerang is an easy to use software, with amazing customer support, and an outstanding implementation team. They were with me every step of the way while we transitioned from Blackbaud's Rasiers Edge. I really appreciate their free training sessions, webinars, and numerous other resources. As a school, the ability to integrate our SIS with Bloomerang via their open API was critical. The API documentation was robust and our developer was able to integrate the two with ease.

Bloomerang also hosts an annual conference called GivCon. If you are a fundraiser, not just a Bloomerang user, you need to attend! There are so many incredible presenters it was hard to choose between the sessions and I walked away with so many wonderful ideas that I was able to implement when I returned to the office. Not only that, but I also made some great contacts and learned about the amazing work others are doing all over the country. This is a must attend event! Review collected by and hosted on G2.com.

There have been several minor things about Bloomerang that I wished existed but because they have a way to collect user feedback and care about their customers, those issues have been fixed within the past year! Review collected by and hosted on G2.com.

I love having so many points of donor and volunteer engagement under one roof. I also really appreciate how responsive and genuinely helpful the AI + Human being admin support process is. The onboarding and permanent learning and support sections are very helpful. Review collected by and hosted on G2.com.

I wouldn't call it a dislike, but it has been and continues to be a steep learning curve to be able to integrate the filtering hierarchies for communication, layering in the donor management processes, and so forth. The good part is that everything is much more adaptable to our needs. The challenge is that I need to learn how to make that work for us. Review collected by and hosted on G2.com.

All of our donor information, event information, and tracking in one spot. Review collected by and hosted on G2.com.

Reports are not intuitive.

You cannot import a PDF for something like a newsletter. The system is NOT meant to be a graphics program and is very frustrating. Review collected by and hosted on G2.com.