Keela Reviews & Product Details

Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape.

Product Website

Seller

Velora

Discussions

Keela Community

Languages Supported

English

Overview by

Keela Marketing

Pricing

Pricing provided by Keela.

Pricing That Makes Sense

Starting at $134.00

Per Month

View More Pricing Information

Keela Media

Keela Demo - Strengthen Donor Relationships

Keela’s robust relationship software empowers you to manage everyone involved with your organization. From donors to members to volunteers, Keela keeps data in one place. Keela’s tools have been created by experts with a first-hand understanding of how to build a successful non-profit.

Gain a better understanding of your donors and campaigns with smart, customizable data features. Monitor and optimize campaigns, manage donation records, and build custom reports to share with board members in one click.

Keela’s sophisticated, easy-to-use communication tools help you spread the word about the valuable work you do every day. Connect with your donors, build new relationships, and grow the good you do.

Keela Demo - Integrate with tools you love.

Nothing is more frustrating than having to switch between multiple platforms to do your job. That’s why we built Keela to integrate with the most popular nonprofit tools.

Access one-click dashboards and customizable reporting tools to provide quick, digestible reporting to your board, leadership team, and donors without having to open a single spreadsheet.

Keela Demo - Nonprofit Marketing Automation

Think beyond automated tax receipts (although Keela does that too), and explore nonprofit marketing automation that will guide your supporters towards making their next gift.

Official Downloads

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The Comprehensive Guide to Nonprofit Automation

G2 reviews are authentic and verified.

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Doug K.

Small-Business (50 or fewer emp.)

5/18/2023

"Intuitive CRM with Phenomenal Support for Nonprofits"

5/5

What do you like best about Keela?

Keela is very intuitive and easy to use. I like having all of our solutions in one system. The customer support is phenomenal. Initial setup was extremely easy and tech support was available whenever I had questions. Keela integrates well with our Quickbooks online account. I like the integration with Raisely for managing campaigns and events. Review collected by and hosted on G2.com.

What do you dislike about Keela?

I have no complaints about Keela. There are a few features that I would like to see implemented, but I think that the support team is working on most of them at this time. Review collected by and hosted on G2.com.

Response from Keela Marketing of Keela

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Thank you for your wonderful feedback! We're thrilled to hear that Keela provides you with all the tools you need in one place and that you're satisfied with our platform. We appreciate your kind words about our affordability, customer service, and responsiveness. Keela aims to solve problems by offering an integrated and connected all-in-one solution for nonprofit management, including donor management, campaign management, email communication, and more. We're glad it's benefiting your organization.

Martine P.

Small-Business (50 or fewer emp.)

2/25/2026

"Streamlined Processes with Excellent Support During Migration"

5/5

What do you like best about Keela?

I appreciate Keela as a one-stop platform that integrates with other software we use, allowing us to streamline internal processes and keep track of all interactions with constituents in real time. I like the ability to automate workflows and manage all our interactions in one place. It's a much more powerful and comprehensive tool than the platform we used to have. Using Keela reduces friction and makes our work more efficient by allowing us to know exactly what a specific client has done historically without needing to ask other team members, which saves time. The initial setup was great because we received excellent support during the migration. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Producing reports can be a bit tricky at times. Requires some training and it has been difficult to schedule our staff training sessions because the product expert has been too busy with other clients. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thanks for sharing this. We're glad Keela is helping your team streamline day to day work by connecting with the tools you already use, automating workflows, and keeping all your constituent interactions in one place. Having that real-time history on hand can make it much easier to act quickly and stay aligned. Thanks again for sharing, and we're glad getting started with Keela felt like a smooth transition.

Haleigh H.

2/6/2026

"Streamlined Donation Management, Excellent Support"

4/5

What do you like best about Keela?

I like that Keela allows us to have all of our donor information, receipts, and more in one easy-to-use platform. The automation features save us a lot of time by handling tasks that used to be manually intensive, like issuing tax receipts. The Knowledge Base is super helpful, offering answers to most of my questions without much digging, and the step-by-step videos are appreciated. The support team is very responsive and provides clear instructions, making us feel well supported and valued as customers. The initial setup was very easy, especially with Oliver Snell's help in importing our data. Review collected by and hosted on G2.com.

What do you dislike about Keela?

When I'm looking at a long list of data, like recent transactions, I'd like the option to see the whole list instead of having to click through multiple pages. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for the review! We really appreciate the feedback. It's great to hear that moving away from Google Sheets has saved you so much time on tax receipts and I'll make sure Oliver Snell hears your kind words about the setup/importing process.

We also appreciate you giving us your thoughts on how you want to see data in Keela. Feedback like this is exactly how we are able to keep improving the platform for all our customers.

Thanks for choosing Keela!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/1/2025

"Effortless CRM with Stellar Features"

5/5

What do you like best about Keela?

I love that Keela is super easy to use. It's definitely the thing I like most about it compared to basically any other CRM out there. Other CRMs can be old, outdated, or slow, making them hard to use and set up. But with Keela, having a system that is easy to set up, quick to train on, and super smooth from a customer perspective makes things so much easier. I also appreciate the efficiency it brings with integrated email and donor management, allowing me to filter contacts and create segments that automatically update. This makes sending emails to thank donors, reach out to lapsed donors, and create different campaigns super great. Additionally, the SMS integration and reporting save so much time. The initial setup was super easy, just connect Stripe, your email domain, and load your contacts. They have lots of templates ready to go, making creating forms super easy using their form builder. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Some of the automations could be improved to be a little bit more complex with additional steps or actions. The Zapier integration is fairly limited at the moment, with potential for more triggers and outputs. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for your review! We are absolutely thrilled to hear that Keela is both user-friendly and saves you tons of time. We also appreciate your feedback on the automation delays and language support, we will keep this feedback in mind as we continue to enhance the platform.

Maryna R.

Fundraising and Marketing Coordinator

Small-Business (50 or fewer emp.)

11/12/2025

"User-Friendly CRM Tailored for Nonprofits"

4.5/5

What do you like best about Keela?

It's built with nonprofits in mind and designed in a way that anyone can use and understand its features easily. What I like most is that you don't need to have a technical background to work in Keela. Their user-friendly interface and clear design make the experience natural and flawless. And if there's something you don't know, you can always refer to their Knowledge Base, which is extensive or the customer support, which works quickly and efficiently. As a person who used to work with different CRM tools before, I have something to compare with. To date, Keela is definitely on my list as one of the most nonprofit-friendly tools. Review collected by and hosted on G2.com.

What do you dislike about Keela?

What I dislike so far is that when building email marketing content, there are no options to preview how it will look on a mobile, tablet or any other device, except for a computer screen. This accessibility feature is highly important, especially given that most donors read such emails on their cell phones. Review collected by and hosted on G2.com.

What problems is Keela solving and how is that benefiting you?

Keela helps to manage a donor database, communication and reporting. I like the feature that provides hints on which donor we should approach, based on the donation history. It saves our small nonprofit lots of time, since all important information is kept on one platform, which is easy to access and track. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for the review! We are thrilled you find Keela so easy to use, even without a technical background. It's great that our support team and Knowledge Base are proving so helpful.

Rebekah T.

Creative Director

Small-Business (50 or fewer emp.)

11/5/2025

"Comprehensive CRM for Nonprofits with Exceptional Support"

4.5/5

What do you like best about Keela?

I really value having a CRM built specifically for nonprofits. Before Keela, our donor and contact information was scattered across multiple places. Now, everything—contact details, donation history, volunteer hours, and email interactions—is centralized and easy to access. Pulling reports or creating segmented contact lists takes just a few clicks.

When we were researching CRM systems, we needed something that could centralize all our data, handle fundraising and email marketing, offer automation tools, and still be affordable for a small nonprofit. Keela checked all those boxes.

Getting started was straightforward, and importing our data was smooth. The platform offers excellent value for the price, and the customer service is outstanding—every time I’ve reached out, the Keela team has been prompt, friendly, and genuinely helpful. Review collected by and hosted on G2.com.

What do you dislike about Keela?

At times, we’ve encountered small limitations in the flexibility of certain features. The email design tools work well but aren’t as advanced or customizable as those in dedicated email marketing platforms. Similarly, the integration options are solid but not as extensive as what larger CRM systems offer.

That said, the Keela team is very proactive about improving the platform—they consistently roll out updates, enhancements, and new features based on user feedback, which makes a big difference. Review collected by and hosted on G2.com.

What problems is Keela solving and how is that benefiting you?

Keela has helped our team become more organized and efficient. Instead of searching for information across multiple platforms, everything we need is stored in one easily accessible place.

It’s also helping us be more strategic in our fundraising. With just a few clicks, we can generate reports and view data from specific months or campaigns, allowing us to make more informed decisions.

Most importantly, Keela helps us better serve our donors. By having a complete view of each relationship, we can communicate with the right people at the right time—making our outreach more personal and effective. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for the detailed review! We're thrilled to hear that Keela has successfully centralized your data and helped streamline your fundraising strategy. It's wonderful to know that our support team has been there for you every step of the way. We also appreciate your feedback on feature flexibility and are committed to continuing our proactive updates to enhance the platform.

Matthew House T.

Administrative Services Manager

Small-Business (50 or fewer emp.)

3/12/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Keela’s Donor Profiles Make Tracking Scores and Giving Totals Effortless"

5/5

What do you like best about Keela?

The thing I really like most about Keela is the donor profile where I can see on top the donor score, their total donation and how easy it is to navigate to donor information. Review collected by and hosted on G2.com.

What do you dislike about Keela?

The only thing I don't like much is not having live chat support but only email. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thanks for the review! It's great to hear the donor profile view helps you quickly track donor score and giving totals. We also hear you on the lack of live chat support and appreciate the feedback. We'll be sure to pass this along to the product team. In addition, you can always submit feature requests in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu.

Zahra G.

Small-Business (50 or fewer emp.)

3/23/2026

"User-Friendly Dashboard with Seamless Event Integration"

3.5/5

What do you like best about Keela?

I like Keela's user-friendly dashboard, which makes navigation easy. I also appreciate its integrations with many other applications. Being able to run event management via Eventbrite and have those attendees automatically added to Keela has been really helpful. The initial setup was very seamless, and I really appreciated the several walkthroughs and all the pre-recorded video content. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Integration with Google Workspace, specifically being able to automate interactions with contacts in my Gmail Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thanks for the feedback. It's great to hear Keela is helping you see which contacts are engaging and attending events, and that the Eventbrite integration is delivering real value for your team.

SM S.

IT Management

Fund-Raising

Small-Business (50 or fewer emp.)

5/18/2023

"Keela is a Game-Changer for managing our non profit"

4.5/5

What do you like best about Keela?

Keela.co helps us transform how we handle donor management, fundraising, and internal projects, bringing everything into an easy-to-use system. Here’s why we recommend it:

Streamlined Donor Management

Effective Fundraising Tools

Project Management Efficiency

Actionable Data Insights

Outstanding Support Review collected by and hosted on G2.com.

What do you dislike about Keela?

We’ve been using Keela.co CRM for 3 years

Helps us with our Customer Service Challenges

Response Time

On a few occasions, we encountered delays when reaching out for help

and now they are a Pay for help comapny.

Understanding our unique Nonprofit Needs

I ended up troubleshooting on my own.

Help Resources

Tutorials are ok but could be in more depth

What’s Working Well

Donor Management

Platform donor tools have been a massive time-saver.

Fundraising Features

the online donations form is excellent and volunteer forms as they all lead back to the database

Suggestions for Improvement

Free setup and training classes

Hi level training training the customer support team to better unique customer needs

Final Thoughts

Despite the few customer service challenges, Keela CRM is our go to Crm and makes a world of difference. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for your review! We are thrilled to hear that Keela is a "Game-Changer" for your nonprofit, and that features like streamlined donor management, excellent fundraising tools, and centralized data have made a world of difference. We also appreciate your honest feedback regarding customer response times and the learning curve for new team members. We are always working to improve our support resources and training to better meet our customers unique needs and will keep your feedback in mind!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/26/2025

"Great Automations and Easy Tools, Perfect for Small Non-Profits"

3.5/5

What do you like best about Keela?

Keela has a lot of automations that make life as a small non-profit easy but also professional. The integrated email and form tools are easy to use and look great. Generally, it is a user-friendly interface for both employee and donor/subscriber. Customer support is quick to answer your inquiries. Keela also integrates with many other systems, and its partnership with Raisely is especially beneficial for campaign fundraising. Review collected by and hosted on G2.com.

What do you dislike about Keela?

As someone who works with Keela daily and uses it both for communication purposes and data administration, Keela has some work to do when it comes to working with the data. It is not easy to keep data clean, especially with email subscription and donation forms entering straight into the system with no approval system in place, you end up with a lot of duplicate records and messy data as donors/subscribers are entering their information directly. There is no easy clean up tool so you do a lot of the work manually. I believe Keela also has a way to go on querying on, importing and exporting data. I find it difficult to receive all the information you may desire. What I will say is that I do believe Keela is actively working on improving these processes. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela

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Thank you for the review! We're thrilled to hear that Keela is making life easier and that our partnership with Raisely is benefiting your campaigns! We also appreciate the honest feedback on data management. Just like you pointed out, we are actively working on various improvements that touch this particular pain point you expressed.

Thank you for your trust in choosing Keela as your first official database and although we are happy to hear Keela has been a step up from spreadsheets, we're committed to making our platform even better.