Keela Reviews & Product Details

It's built with nonprofits in mind and designed in a way that anyone can use and understand its features easily. What I like most is that you don't need to have a technical background to work in Keela. Their user-friendly interface and clear design make the experience natural and flawless. And if there's something you don't know, you can always refer to their Knowledge Base, which is extensive or the customer support, which works quickly and efficiently. As a person who used to work with different CRM tools before, I have something to compare with. To date, Keela is definitely on my list as one of the most nonprofit-friendly tools. Review collected by and hosted on G2.com.

What I dislike so far is that when building email marketing content, there are no options to preview how it will look on a mobile, tablet or any other device, except for a computer screen. This accessibility feature is highly important, especially given that most donors read such emails on their cell phones. Review collected by and hosted on G2.com.

I really value having a CRM built specifically for nonprofits. Before Keela, our donor and contact information was scattered across multiple places. Now, everything—contact details, donation history, volunteer hours, and email interactions—is centralized and easy to access. Pulling reports or creating segmented contact lists takes just a few clicks.

When we were researching CRM systems, we needed something that could centralize all our data, handle fundraising and email marketing, offer automation tools, and still be affordable for a small nonprofit. Keela checked all those boxes.

Getting started was straightforward, and importing our data was smooth. The platform offers excellent value for the price, and the customer service is outstanding—every time I’ve reached out, the Keela team has been prompt, friendly, and genuinely helpful. Review collected by and hosted on G2.com.

At times, we’ve encountered small limitations in the flexibility of certain features. The email design tools work well but aren’t as advanced or customizable as those in dedicated email marketing platforms. Similarly, the integration options are solid but not as extensive as what larger CRM systems offer.

That said, the Keela team is very proactive about improving the platform—they consistently roll out updates, enhancements, and new features based on user feedback, which makes a big difference. Review collected by and hosted on G2.com.

Keela.co helps us transform how we handle donor management, fundraising, and internal projects, bringing everything into an easy-to-use system. Here’s why we recommend it:

Streamlined Donor Management

Effective Fundraising Tools

Project Management Efficiency

Actionable Data Insights

Outstanding Support Review collected by and hosted on G2.com.

We’ve been using Keela.co CRM for 3 years

Helps us with our Customer Service Challenges

Response Time

On a few occasions, we encountered delays when reaching out for help

and now they are a Pay for help comapny.

Understanding our unique Nonprofit Needs

I ended up troubleshooting on my own.

Help Resources

Tutorials are ok but could be in more depth

What’s Working Well

Donor Management

Platform donor tools have been a massive time-saver.

Fundraising Features

the online donations form is excellent and volunteer forms as they all lead back to the database

Suggestions for Improvement

Free setup and training classes

Hi level training training the customer support team to better unique customer needs

Final Thoughts

Despite the few customer service challenges, Keela CRM is our go to Crm and makes a world of difference. Review collected by and hosted on G2.com.

Keela has a lot of automations that make life as a small non-profit easy but also professional. The integrated email and form tools are easy to use and look great. Generally, it is a user-friendly interface for both employee and donor/subscriber. Customer support is quick to answer your inquiries. Keela also integrates with many other systems, and its partnership with Raisely is especially beneficial for campaign fundraising. Review collected by and hosted on G2.com.

As someone who works with Keela daily and uses it both for communication purposes and data administration, Keela has some work to do when it comes to working with the data. It is not easy to keep data clean, especially with email subscription and donation forms entering straight into the system with no approval system in place, you end up with a lot of duplicate records and messy data as donors/subscribers are entering their information directly. There is no easy clean up tool so you do a lot of the work manually. I believe Keela also has a way to go on querying on, importing and exporting data. I find it difficult to receive all the information you may desire. What I will say is that I do believe Keela is actively working on improving these processes. Review collected by and hosted on G2.com.

There are so many great things about Keela, it's user friendly, easy to install on your website, easy to set up the various forms and settings, the customer support is fantastic whether you're on premium care or regular support. There are so many useful features like automations, texting, pipelines, email marketing, CRM features like contacts, interactions, donation history, etc. it's our preferred donation system and CRM for non-profits. I use Keela every single day and I highly recommend it. They also have lots of integrations such as MailChimp, Eventbrite, Stripe, QuickBooks and more. Review collected by and hosted on G2.com.

There are some delays in automations compared to other systems like Zapier but it's not super long and it's usually not an issue for what we need it to do. There is also somewhat limited language support, forms are only available in English and French as of writing. Review collected by and hosted on G2.com.

Keela allows our small non-profit to easily maintain relationships with our volunteers, donors, and partners. We recently migrated our newsletter communications to Keela and love the feature so far. Additionally, we love creating forms through Keela to easily track important contact information. Review collected by and hosted on G2.com.

Keela does not allow us to send email confirmations after a form is submitted which is unfortunate. There is a way to work around it through automations, but this is out of our budget at the moment. Another negative about Keela is it is difficult to move around blocks on the email content designer. Review collected by and hosted on G2.com.

We have been using Keela for over six months and have been VERY happy with the complete experience. The software is easy to use and provides our small operation with all of the tools and information that we require. I have been especially pleased with the Support crew. We have had very few issues implementing and using the software, however, when we have had a problem, the support has been quick and VERY clear on the solution. Review collected by and hosted on G2.com.

We have yet to find the limits of Keela and what it can do for us, so no real problems here. Review collected by and hosted on G2.com.

Keela has enabled me to accomplish the goal of taking better care of the donors for my organization. We came to Keela from spreadsheets. The list of limitations we were experiencing was endless, as was the manual work. With Keela, we have automated so much that it gives me time in my work day to build out strategies to build the donor relationship and to develop new strategies to capture new donors. Our salesperson answered the laundry list of questions he was presented and ultimately won our business. Also, the support team is excellent. If Keela doesn't have a built in solution for the exact question I've raised, most of the time, there is a quick work around to accomplish the same goals! The Knowledge Base is an invaluable resource. I was able to fully implement Keela on my own and saved my organization the additional cost of hiring Keela to do it. It is a tool that I interact with every single day in my capacity. Review collected by and hosted on G2.com.

Even though we have been using Keela for almost a year, I'm still learning so much about it. I wish it was possible to send the gift acknowledgement letter separate from the gift receipt. It would be nice to have those arrive a couple days apart from each other as another touch point with the donor. I also wish the household function was more functional. For example, when one person's address is updated in the household, there would be a prompt to verify if everyone in the household should have their address updated. Some of the Knowledge Base links no longer work and some of the instructions seem to be out of date to the current software, but overall, if you have a question, the Knowledge Base has the answers. It would be helpful if Keela had the capacity to work with our previous payment processor to integrate the monthly donor information over to Keela's payment processor. We also were looking for a CRM that had a donor portal. Keela does not. Maybe that is a future endeavor along with an app. No major disappointments at this point. Review collected by and hosted on G2.com.

I appreciate that it is user-friendly and affordable. Their Keela Community provides 24/7 tech support to troubleshoot problems and questions. I have never not been able to solve a problem or answer a question from the resources they provide! Review collected by and hosted on G2.com.

The ability to organize information and lists is limited, especially in the task function under projects. I wish the reports function was a little more user-friendly. Review collected by and hosted on G2.com.

The CRM is easy to use, and the customer support is quick and on point. The training videos great. The transition process from our old CRM to Keela was excellent and integration went well. Review collected by and hosted on G2.com.

Our month-end reconciliation has been more time consuming than needed. Review collected by and hosted on G2.com.