Keela Reviews & Product Details

I really love the email function in Keela. I'm able to create great-looking emails that are easy to personalize for our donors, with lots of options for donor interaction within the email. The ability to create an email blast in little time with excellent quality is impressive compared to databases we've used before. I also love the dashboard and the ability to customize it to easily monitor our performance. The automation features are great too, allowing us to maintain a clean database with active and participating donors. Keela really feels like a one-stop shop for everything from planning events to entering donations, and I appreciate that it reduces the need for external applications. If I do need to use external tools, there are many options that sync with Keela easily. Additionally, the simplicity of setting up forms, emails, and campaigns has improved donor response, with emails and communications being more engaged in and donations increasing due to offering multiple donation levels. Lastly, setting up Keela was incredibly easy thanks to its user-friendly interface and intuitive design, especially with the support from the Keela team which is absolutely excellent, always resolving any issues I have. Review collected by and hosted on G2.com.

The areas where improvements could be made for me are in customizing receipts for events. At this time, Keela only allows one receipt type, and I would like to be able to create unique receipts for each campaign. Also, it took me a bit of time to learn the reporting functions, but the Keela support is absolutely excellent. I've never had a problem I couldn't solve without contacting Keela support. Review collected by and hosted on G2.com.

I have never worked in database management before, but Keela was so user friendly when it came to watching the informative instruction videos. They walked me through every step of it and now, after a year and a half of using Keela, I feel confident in my skills due to the excellent training Keela provided. Review collected by and hosted on G2.com.

Since we are a small organization, I get overwhelmed by looking at the campaigns and massive in-depth fundraising options you provide. Review collected by and hosted on G2.com.

I like working with the reports section in Keela as it lets me filter through data with more field choices and automatically presents them in our preferred overall view, which is very helpful to present to others. I also love the built-in segments section; we can create segments directly from already filtered data, and I enjoy that you can perform bulk actions directly from there. The initial setup of Keela was quite easy with its built-in import option. The filtering and reports section was a significant reason for switching from Salesforce to Keela. Review collected by and hosted on G2.com.

I find the Duplicates section doesn't work accurately as I encountered duplicate records that weren't identified. The Contacts section is also lacking since it doesn't provide all filter data fields, and exporting is a hassle as it only allows .csv downloads. If I don't have Excel, it's not directly accessible, forcing me to upload it to Google Sheets or another platform. Review collected by and hosted on G2.com.

We have been using Keela for over six months and have been VERY happy with the complete experience. The software is easy to use and provides our small operation with all of the tools and information that we require. I have been especially pleased with the Support crew. We have had very few issues implementing and using the software, however, when we have had a problem, the support has been quick and VERY clear on the solution. Review collected by and hosted on G2.com.

We have yet to find the limits of Keela and what it can do for us, so no real problems here. Review collected by and hosted on G2.com.

I use Keela to track our donors and for email communications. It streamlines our communications, and I can see what engages our audience and use that for our donation campaigns. I like how easy it is to use, and the interface is very user-friendly. The initial setup was pretty easy. Review collected by and hosted on G2.com.

Keela was a little difficult to fully grasp at first. Some features are a little hidden, and I have to dig around to find them. Review collected by and hosted on G2.com.

Keela is very intuitive and easy to use. I like having all of our solutions in one system. The customer support is phenomenal. Initial setup was extremely easy and tech support was available whenever I had questions. Keela integrates well with our Quickbooks online account. I like the integration with Raisely for managing campaigns and events. Review collected by and hosted on G2.com.

I have no complaints about Keela. There are a few features that I would like to see implemented, but I think that the support team is working on most of them at this time. Review collected by and hosted on G2.com.

The "Communication" feature lets us create newsletters AND personalized emails sent to large groups. ITags and Segments are great. However, the best features are the huge database of articles so I can learn on my own, and support always responds promptly and with helpful details. Review collected by and hosted on G2.com.

Some nuances aren’t very intuitive. For example, when I wanted to create a segment of people who clicked a newsletter, I had to set it up within the newsletter itself rather than in the segment builder. That said, support is very helpful. Review collected by and hosted on G2.com.

I appreciate Keela as a one-stop platform that integrates with other software we use, allowing us to streamline internal processes and keep track of all interactions with constituents in real time. I like the ability to automate workflows and manage all our interactions in one place. It's a much more powerful and comprehensive tool than the platform we used to have. Using Keela reduces friction and makes our work more efficient by allowing us to know exactly what a specific client has done historically without needing to ask other team members, which saves time. The initial setup was great because we received excellent support during the migration. Review collected by and hosted on G2.com.

Producing reports can be a bit tricky at times. Requires some training and it has been difficult to schedule our staff training sessions because the product expert has been too busy with other clients. Review collected by and hosted on G2.com.

Everything in one place, easy to use, customer support always quick responsive and helpful! Like that I can use email, forms and communications to contact a large group at once Review collected by and hosted on G2.com.

Sometimes it lags when they do updates and also that I cannot use the search function in the email to find an email Review collected by and hosted on G2.com.

I like that Keela allows us to have all of our donor information, receipts, and more in one easy-to-use platform. The automation features save us a lot of time by handling tasks that used to be manually intensive, like issuing tax receipts. The Knowledge Base is super helpful, offering answers to most of my questions without much digging, and the step-by-step videos are appreciated. The support team is very responsive and provides clear instructions, making us feel well supported and valued as customers. The initial setup was very easy, especially with Oliver Snell's help in importing our data. Review collected by and hosted on G2.com.

When I'm looking at a long list of data, like recent transactions, I'd like the option to see the whole list instead of having to click through multiple pages. Review collected by and hosted on G2.com.