# Keela Reviews **Vendor:** Velora **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 98 ## About Keela Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape. ## Keela Pros & Cons **What users like:** - Users love the **ease of use** of Keela, appreciating its intuitive design and quick setup for nonprofits. (15 reviews) - Users appreciate the **quick and efficient customer support** from Keela, ensuring all inquiries are promptly resolved. (10 reviews) - Users love the **ease of use and efficiency** of Keela for managing donations and donor communications seamlessly. (6 reviews) - Users value the **streamlined donor management** in Keela, enhancing their fundraising and organizational efficiency significantly. (6 reviews) - Easy Setup (6 reviews) - Users praise Keela for its **user-friendly interface** and seamless integration, enhancing efficiency for nonprofits with ease. (6 reviews) - Users value the **integrated communication tools** of Keela, streamlining campaigns and collaboration effectively in one platform. (5 reviews) - Easy Integrations (5 reviews) - Efficiency (5 reviews) - Integrations (5 reviews) **What users dislike:** - Email Management (4 reviews) - Integration Issues (4 reviews) - Users find **limited features** in Keela, noting constraints in automation options and email design capabilities. (4 reviews) - Users find the **missing features** in Keela, particularly in automation and email preview options, limiting and frustrating. (4 reviews) - Users are frustrated by the **lack of mobile preview options** for email marketing content, impacting accessibility and design flexibility. (3 reviews) - Users highlight **functionality limitations** in Keela, particularly with navigation and tracking features that hinder efficient usage. (3 reviews) - Payment Issues (3 reviews) - Users find **poor design** in Keela, lacking mobile preview options and essential database functionality for effective email marketing. (3 reviews) - CRM Limitations (2 reviews) - Difficult Learning (2 reviews) ## Keela Reviews ### 1. Intuitive CRM with Phenomenal Support for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Doug K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela is very intuitive and easy to use. I like having all of our solutions in one system. The customer support is phenomenal. Initial setup was extremely easy and tech support was available whenever I had questions. Keela integrates well with our Quickbooks online account. I like the integration with Raisely for managing campaigns and events. **What do you dislike about Keela?** I have no complaints about Keela. There are a few features that I would like to see implemented, but I think that the support team is working on most of them at this time. **What problems is Keela solving and how is that benefiting you?** I use Keela as a CRM for our nonprofit. It manages donor care, fundraising, campaigns, email marketing, donation forms, automated responses, and reports. It's intuitive, easy to use, and has all our solutions in one system. **Official Response from Keela Marketing:** > Thank you for your wonderful feedback! We're thrilled to hear that Keela provides you with all the tools you need in one place and that you're satisfied with our platform. We appreciate your kind words about our affordability, customer service, and responsiveness. Keela aims to solve problems by offering an integrated and connected all-in-one solution for nonprofit management, including donor management, campaign management, email communication, and more. We're glad it's benefiting your organization. ### 2. Streamlined Processes with Excellent Support During Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Martine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Keela?** I appreciate Keela as a one-stop platform that integrates with other software we use, allowing us to streamline internal processes and keep track of all interactions with constituents in real time. I like the ability to automate workflows and manage all our interactions in one place. It's a much more powerful and comprehensive tool than the platform we used to have. Using Keela reduces friction and makes our work more efficient by allowing us to know exactly what a specific client has done historically without needing to ask other team members, which saves time. The initial setup was great because we received excellent support during the migration. **What do you dislike about Keela?** Producing reports can be a bit tricky at times. Requires some training and it has been difficult to schedule our staff training sessions because the product expert has been too busy with other clients. **What problems is Keela solving and how is that benefiting you?** Keela integrates with other software, streamlining our processes and tracking interactions in real time, saving time and improving efficiency. **Official Response from Michele Davis:** > Thanks for sharing this. We're glad Keela is helping your team streamline day to day work by connecting with the tools you already use, automating workflows, and keeping all your constituent interactions in one place. Having that real-time history on hand can make it much easier to act quickly and stay aligned. Thanks again for sharing, and we're glad getting started with Keela felt like a smooth transition. ### 3. Streamlined Donation Management, Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Haleigh H. **Reviewed Date:** February 06, 2026 **What do you like best about Keela?** I like that Keela allows us to have all of our donor information, receipts, and more in one easy-to-use platform. The automation features save us a lot of time by handling tasks that used to be manually intensive, like issuing tax receipts. The Knowledge Base is super helpful, offering answers to most of my questions without much digging, and the step-by-step videos are appreciated. The support team is very responsive and provides clear instructions, making us feel well supported and valued as customers. The initial setup was very easy, especially with Oliver Snell's help in importing our data. **What do you dislike about Keela?** When I'm looking at a long list of data, like recent transactions, I'd like the option to see the whole list instead of having to click through multiple pages. **What problems is Keela solving and how is that benefiting you?** Keela moved our donor tracking from Google Sheets, making it more efficient. It simplified tax receipts, which used to be manual. Keela automates tasks, saving time. **Official Response from Michele Davis:** > Thank you for the review! We really appreciate the feedback. It's great to hear that moving away from Google Sheets has saved you so much time on tax receipts and I'll make sure Oliver Snell hears your kind words about the setup/importing process. We also appreciate you giving us your thoughts on how you want to see data in Keela. Feedback like this is exactly how we are able to keep improving the platform for all our customers. Thanks for choosing Keela! ### 4. User-Friendly CRM Tailored for Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Maryna R. | Fundraising and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Keela?** It's built with nonprofits in mind and designed in a way that anyone can use and understand its features easily. What I like most is that you don't need to have a technical background to work in Keela. Their user-friendly interface and clear design make the experience natural and flawless. And if there's something you don't know, you can always refer to their Knowledge Base, which is extensive or the customer support, which works quickly and efficiently. As a person who used to work with different CRM tools before, I have something to compare with. To date, Keela is definitely on my list as one of the most nonprofit-friendly tools. **What do you dislike about Keela?** What I dislike so far is that when building email marketing content, there are no options to preview how it will look on a mobile, tablet or any other device, except for a computer screen. This accessibility feature is highly important, especially given that most donors read such emails on their cell phones. **What problems is Keela solving and how is that benefiting you?** Keela helps to manage a donor database, communication and reporting. I like the feature that provides hints on which donor we should approach, based on the donation history. It saves our small nonprofit lots of time, since all important information is kept on one platform, which is easy to access and track. **Official Response from Michele Davis:** > Thank you for the review! We are thrilled you find Keela so easy to use, even without a technical background. It's great that our support team and Knowledge Base are proving so helpful. ### 5. Comprehensive CRM for Nonprofits with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rebekah T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Keela?** I really value having a CRM built specifically for nonprofits. Before Keela, our donor and contact information was scattered across multiple places. Now, everything—contact details, donation history, volunteer hours, and email interactions—is centralized and easy to access. Pulling reports or creating segmented contact lists takes just a few clicks. When we were researching CRM systems, we needed something that could centralize all our data, handle fundraising and email marketing, offer automation tools, and still be affordable for a small nonprofit. Keela checked all those boxes. Getting started was straightforward, and importing our data was smooth. The platform offers excellent value for the price, and the customer service is outstanding—every time I’ve reached out, the Keela team has been prompt, friendly, and genuinely helpful. **What do you dislike about Keela?** At times, we’ve encountered small limitations in the flexibility of certain features. The email design tools work well but aren’t as advanced or customizable as those in dedicated email marketing platforms. Similarly, the integration options are solid but not as extensive as what larger CRM systems offer. That said, the Keela team is very proactive about improving the platform—they consistently roll out updates, enhancements, and new features based on user feedback, which makes a big difference. **What problems is Keela solving and how is that benefiting you?** Keela has helped our team become more organized and efficient. Instead of searching for information across multiple platforms, everything we need is stored in one easily accessible place. It’s also helping us be more strategic in our fundraising. With just a few clicks, we can generate reports and view data from specific months or campaigns, allowing us to make more informed decisions. Most importantly, Keela helps us better serve our donors. By having a complete view of each relationship, we can communicate with the right people at the right time—making our outreach more personal and effective. **Official Response from Michele Davis:** > Thank you for the detailed review! We're thrilled to hear that Keela has successfully centralized your data and helped streamline your fundraising strategy. It's wonderful to know that our support team has been there for you every step of the way. We also appreciate your feedback on feature flexibility and are committed to continuing our proactive updates to enhance the platform. ### 6. Keela’s Donor Profiles Make Tracking Scores and Giving Totals Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew House T. | Administrative Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keela?** The thing I really like most about Keela is the donor profile where I can see on top the donor score, their total donation and how easy it is to navigate to donor information. **What do you dislike about Keela?** The only thing I don't like much is not having live chat support but only email. **What problems is Keela solving and how is that benefiting you?** A business process problem Keela has been working on is the contacts tab summary where it prioritizes the main information at first hand and I don't have to disclose all the information. **Official Response from Michele Davis:** > Thanks for the review! It's great to hear the donor profile view helps you quickly track donor score and giving totals. We also hear you on the lack of live chat support and appreciate the feedback. We'll be sure to pass this along to the product team. In addition, you can always submit feature requests in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu. ### 7. Keela Makes Donor Tracking, Receipts, and Reporting Simple & Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Keela?** Keela allows us to hold all of our donees information in one place, track all their donations, and send receipts quickly and simply. It also allows us to pull reports, sort our donation platforms and causes, and track donation income by project. **What do you dislike about Keela?** There is a bit of a learning curve in pulling reports with the information I want. Need to have some computer language savvy **What problems is Keela solving and how is that benefiting you?** It cut down our donation A/R processing time significantly, minimizes lost donor data across various platforms by keeping it all in one place. It also gave us a huge time savings in processing year end donation receipting. Best move ever! ### 8. User-Friendly Dashboard with Seamless Event Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Zahra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Keela?** I like Keela's user-friendly dashboard, which makes navigation easy. I also appreciate its integrations with many other applications. Being able to run event management via Eventbrite and have those attendees automatically added to Keela has been really helpful. The initial setup was very seamless, and I really appreciated the several walkthroughs and all the pre-recorded video content. **What do you dislike about Keela?** Integration with Google Workspace, specifically being able to automate interactions with contacts in my Gmail **What problems is Keela solving and how is that benefiting you?** Keela helps us keep track of our engagements and see which contacts attend our events. Its easy-to-navigate dashboard and integration with Eventbrite, which automatically adds attendees, are particularly valuable. **Official Response from Michele Davis:** > Thanks for the feedback. It's great to hear Keela is helping you see which contacts are engaging and attending events, and that the Eventbrite integration is delivering real value for your team. ### 9. Keela is a Game-Changer for managing our non profit **Rating:** 4.5/5.0 stars **Reviewed by:** SM S. | IT Management, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela.co helps us transform how we handle donor management, fundraising, and internal projects, bringing everything into an easy-to-use system. Here’s why we recommend it: Streamlined Donor Management Effective Fundraising Tools Project Management Efficiency Actionable Data Insights Outstanding Support **What do you dislike about Keela?** We’ve been using Keela.co CRM for 3 years Helps us with our Customer Service Challenges Response Time On a few occasions, we encountered delays when reaching out for help and now they are a Pay for help comapny. Understanding our unique Nonprofit Needs I ended up troubleshooting on my own. Help Resources Tutorials are ok but could be in more depth What’s Working Well Donor Management Platform donor tools have been a massive time-saver. Fundraising Features the online donations form is excellent and volunteer forms as they all lead back to the database Suggestions for Improvement Free setup and training classes Hi level training training the customer support team to better unique customer needs Final Thoughts Despite the few customer service challenges, Keela CRM is our go to Crm and makes a world of difference. **What problems is Keela solving and how is that benefiting you?** Managing donor records and fundraising is centralized and organized. Keela has helped us with Donor Management Streamlined Fundraising Data Insights and analytics and reporting Someof the problems remaining are a Steep Learning Curve for New Team Members Hard or pay as you go support **Official Response from Michele Davis:** > Thank you for your review! We are thrilled to hear that Keela is a "Game-Changer" for your nonprofit, and that features like streamlined donor management, excellent fundraising tools, and centralized data have made a world of difference. We also appreciate your honest feedback regarding customer response times and the learning curve for new team members. We are always working to improve our support resources and training to better meet our customers unique needs and will keep your feedback in mind! ### 10. Keela is Easy to Navigate and is a complete CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Keela?** I am new to donor stewardship and fundraising. As a newbie in this role, Keela is easy to navigate, segment donors, and keep track of my nonprofit in one place. Plus it has easy integration with Aplos. **What do you dislike about Keela?** I don't dislike anything. Keela has many resources available to learn by yourself and troubleshoot. I love all the resources they provide and I am excited to take the Keela U courses. **What problems is Keela solving and how is that benefiting you?** Keela's support team is available to solve any issues that may arise in a timely matter. - [View Keela pricing details and edition comparison](https://www.g2.com/products/aplos-software-keela/reviews/keela-review-11753996?section=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A57%3A51+-0500&secure%5Bsession_id%5D=f641c724-d969-4df9-b6e7-6b774aa5bd16&secure%5Btoken%5D=b0ae4cc909b356993847f2b90501cf4b9c7b7e2133113a635e79682e5d1a0c7a&format=llm_user) ## Keela Integrations - [Aplos](https://www.g2.com/products/aplos/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Raisely](https://www.g2.com/products/raisely/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Keela Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Grant Prospecting** - Funder Lists - Automated Responses **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Compliance** - Eligibility Screening - Auditing **Integrations** - Fund Accounting - Donor Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Keela Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (421 reviews)