# Keela Reviews **Vendor:** Velora **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 98 ## About Keela Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape. ## Keela Pros & Cons **What users like:** - Users love the **ease of use** of Keela, appreciating its intuitive design and quick setup for nonprofits. (15 reviews) - Users appreciate the **quick and efficient customer support** from Keela, ensuring all inquiries are promptly resolved. (10 reviews) - Users love the **ease of use and efficiency** of Keela for managing donations and donor communications seamlessly. (6 reviews) - Users value the **streamlined donor management** in Keela, enhancing their fundraising and organizational efficiency significantly. (6 reviews) - Easy Setup (6 reviews) - Users praise Keela for its **user-friendly interface** and seamless integration, enhancing efficiency for nonprofits with ease. (6 reviews) - Users value the **integrated communication tools** of Keela, streamlining campaigns and collaboration effectively in one platform. (5 reviews) - Easy Integrations (5 reviews) - Efficiency (5 reviews) - Integrations (5 reviews) **What users dislike:** - Email Management (4 reviews) - Integration Issues (4 reviews) - Users find **limited features** in Keela, noting constraints in automation options and email design capabilities. (4 reviews) - Users find the **missing features** in Keela, particularly in automation and email preview options, limiting and frustrating. (4 reviews) - Users are frustrated by the **lack of mobile preview options** for email marketing content, impacting accessibility and design flexibility. (3 reviews) - Users highlight **functionality limitations** in Keela, particularly with navigation and tracking features that hinder efficient usage. (3 reviews) - Payment Issues (3 reviews) - Users find **poor design** in Keela, lacking mobile preview options and essential database functionality for effective email marketing. (3 reviews) - CRM Limitations (2 reviews) - Difficult Learning (2 reviews) ## Keela Reviews ### 1. Intuitive CRM with Phenomenal Support for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Doug K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela is very intuitive and easy to use. I like having all of our solutions in one system. The customer support is phenomenal. Initial setup was extremely easy and tech support was available whenever I had questions. Keela integrates well with our Quickbooks online account. I like the integration with Raisely for managing campaigns and events. **What do you dislike about Keela?** I have no complaints about Keela. There are a few features that I would like to see implemented, but I think that the support team is working on most of them at this time. **What problems is Keela solving and how is that benefiting you?** I use Keela as a CRM for our nonprofit. It manages donor care, fundraising, campaigns, email marketing, donation forms, automated responses, and reports. It's intuitive, easy to use, and has all our solutions in one system. **Official Response from Keela Marketing:** > Thank you for your wonderful feedback! We're thrilled to hear that Keela provides you with all the tools you need in one place and that you're satisfied with our platform. We appreciate your kind words about our affordability, customer service, and responsiveness. Keela aims to solve problems by offering an integrated and connected all-in-one solution for nonprofit management, including donor management, campaign management, email communication, and more. We're glad it's benefiting your organization. ### 2. Streamlined Processes with Excellent Support During Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Martine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Keela?** I appreciate Keela as a one-stop platform that integrates with other software we use, allowing us to streamline internal processes and keep track of all interactions with constituents in real time. I like the ability to automate workflows and manage all our interactions in one place. It's a much more powerful and comprehensive tool than the platform we used to have. Using Keela reduces friction and makes our work more efficient by allowing us to know exactly what a specific client has done historically without needing to ask other team members, which saves time. The initial setup was great because we received excellent support during the migration. **What do you dislike about Keela?** Producing reports can be a bit tricky at times. Requires some training and it has been difficult to schedule our staff training sessions because the product expert has been too busy with other clients. **What problems is Keela solving and how is that benefiting you?** Keela integrates with other software, streamlining our processes and tracking interactions in real time, saving time and improving efficiency. **Official Response from Michele Davis:** > Thanks for sharing this. We're glad Keela is helping your team streamline day to day work by connecting with the tools you already use, automating workflows, and keeping all your constituent interactions in one place. Having that real-time history on hand can make it much easier to act quickly and stay aligned. Thanks again for sharing, and we're glad getting started with Keela felt like a smooth transition. ### 3. Streamlined Donation Management, Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Haleigh H. **Reviewed Date:** February 06, 2026 **What do you like best about Keela?** I like that Keela allows us to have all of our donor information, receipts, and more in one easy-to-use platform. The automation features save us a lot of time by handling tasks that used to be manually intensive, like issuing tax receipts. The Knowledge Base is super helpful, offering answers to most of my questions without much digging, and the step-by-step videos are appreciated. The support team is very responsive and provides clear instructions, making us feel well supported and valued as customers. The initial setup was very easy, especially with Oliver Snell's help in importing our data. **What do you dislike about Keela?** When I'm looking at a long list of data, like recent transactions, I'd like the option to see the whole list instead of having to click through multiple pages. **What problems is Keela solving and how is that benefiting you?** Keela moved our donor tracking from Google Sheets, making it more efficient. It simplified tax receipts, which used to be manual. Keela automates tasks, saving time. **Official Response from Michele Davis:** > Thank you for the review! We really appreciate the feedback. It's great to hear that moving away from Google Sheets has saved you so much time on tax receipts and I'll make sure Oliver Snell hears your kind words about the setup/importing process. We also appreciate you giving us your thoughts on how you want to see data in Keela. Feedback like this is exactly how we are able to keep improving the platform for all our customers. Thanks for choosing Keela! ### 4. Effortless CRM with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Keela?** I love that Keela is super easy to use. It's definitely the thing I like most about it compared to basically any other CRM out there. Other CRMs can be old, outdated, or slow, making them hard to use and set up. But with Keela, having a system that is easy to set up, quick to train on, and super smooth from a customer perspective makes things so much easier. I also appreciate the efficiency it brings with integrated email and donor management, allowing me to filter contacts and create segments that automatically update. This makes sending emails to thank donors, reach out to lapsed donors, and create different campaigns super great. Additionally, the SMS integration and reporting save so much time. The initial setup was super easy, just connect Stripe, your email domain, and load your contacts. They have lots of templates ready to go, making creating forms super easy using their form builder. **What do you dislike about Keela?** Some of the automations could be improved to be a little bit more complex with additional steps or actions. The Zapier integration is fairly limited at the moment, with potential for more triggers and outputs. **What problems is Keela solving and how is that benefiting you?** I use Keela for donation and donor management, email and SMS communications, segmenting, and reporting, which saves time and ensures smooth operations. **Official Response from Michele Davis:** > Thank you for your review! We are absolutely thrilled to hear that Keela is both user-friendly and saves you tons of time. We also appreciate your feedback on the automation delays and language support, we will keep this feedback in mind as we continue to enhance the platform. ### 5. User-Friendly CRM Tailored for Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Maryna R. | Fundraising and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Keela?** It's built with nonprofits in mind and designed in a way that anyone can use and understand its features easily. What I like most is that you don't need to have a technical background to work in Keela. Their user-friendly interface and clear design make the experience natural and flawless. And if there's something you don't know, you can always refer to their Knowledge Base, which is extensive or the customer support, which works quickly and efficiently. As a person who used to work with different CRM tools before, I have something to compare with. To date, Keela is definitely on my list as one of the most nonprofit-friendly tools. **What do you dislike about Keela?** What I dislike so far is that when building email marketing content, there are no options to preview how it will look on a mobile, tablet or any other device, except for a computer screen. This accessibility feature is highly important, especially given that most donors read such emails on their cell phones. **What problems is Keela solving and how is that benefiting you?** Keela helps to manage a donor database, communication and reporting. I like the feature that provides hints on which donor we should approach, based on the donation history. It saves our small nonprofit lots of time, since all important information is kept on one platform, which is easy to access and track. **Official Response from Michele Davis:** > Thank you for the review! We are thrilled you find Keela so easy to use, even without a technical background. It's great that our support team and Knowledge Base are proving so helpful. ### 6. Comprehensive CRM for Nonprofits with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rebekah T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Keela?** I really value having a CRM built specifically for nonprofits. Before Keela, our donor and contact information was scattered across multiple places. Now, everything—contact details, donation history, volunteer hours, and email interactions—is centralized and easy to access. Pulling reports or creating segmented contact lists takes just a few clicks. When we were researching CRM systems, we needed something that could centralize all our data, handle fundraising and email marketing, offer automation tools, and still be affordable for a small nonprofit. Keela checked all those boxes. Getting started was straightforward, and importing our data was smooth. The platform offers excellent value for the price, and the customer service is outstanding—every time I’ve reached out, the Keela team has been prompt, friendly, and genuinely helpful. **What do you dislike about Keela?** At times, we’ve encountered small limitations in the flexibility of certain features. The email design tools work well but aren’t as advanced or customizable as those in dedicated email marketing platforms. Similarly, the integration options are solid but not as extensive as what larger CRM systems offer. That said, the Keela team is very proactive about improving the platform—they consistently roll out updates, enhancements, and new features based on user feedback, which makes a big difference. **What problems is Keela solving and how is that benefiting you?** Keela has helped our team become more organized and efficient. Instead of searching for information across multiple platforms, everything we need is stored in one easily accessible place. It’s also helping us be more strategic in our fundraising. With just a few clicks, we can generate reports and view data from specific months or campaigns, allowing us to make more informed decisions. Most importantly, Keela helps us better serve our donors. By having a complete view of each relationship, we can communicate with the right people at the right time—making our outreach more personal and effective. **Official Response from Michele Davis:** > Thank you for the detailed review! We're thrilled to hear that Keela has successfully centralized your data and helped streamline your fundraising strategy. It's wonderful to know that our support team has been there for you every step of the way. We also appreciate your feedback on feature flexibility and are committed to continuing our proactive updates to enhance the platform. ### 7. Keela’s Donor Profiles Make Tracking Scores and Giving Totals Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew House T. | Administrative Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keela?** The thing I really like most about Keela is the donor profile where I can see on top the donor score, their total donation and how easy it is to navigate to donor information. **What do you dislike about Keela?** The only thing I don't like much is not having live chat support but only email. **What problems is Keela solving and how is that benefiting you?** A business process problem Keela has been working on is the contacts tab summary where it prioritizes the main information at first hand and I don't have to disclose all the information. **Official Response from Michele Davis:** > Thanks for the review! It's great to hear the donor profile view helps you quickly track donor score and giving totals. We also hear you on the lack of live chat support and appreciate the feedback. We'll be sure to pass this along to the product team. In addition, you can always submit feature requests in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu. ### 8. Keela Makes Donor Tracking, Receipts, and Reporting Simple & Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Keela?** Keela allows us to hold all of our donees information in one place, track all their donations, and send receipts quickly and simply. It also allows us to pull reports, sort our donation platforms and causes, and track donation income by project. **What do you dislike about Keela?** There is a bit of a learning curve in pulling reports with the information I want. Need to have some computer language savvy **What problems is Keela solving and how is that benefiting you?** It cut down our donation A/R processing time significantly, minimizes lost donor data across various platforms by keeping it all in one place. It also gave us a huge time savings in processing year end donation receipting. Best move ever! ### 9. User-Friendly Dashboard with Seamless Event Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Zahra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Keela?** I like Keela's user-friendly dashboard, which makes navigation easy. I also appreciate its integrations with many other applications. Being able to run event management via Eventbrite and have those attendees automatically added to Keela has been really helpful. The initial setup was very seamless, and I really appreciated the several walkthroughs and all the pre-recorded video content. **What do you dislike about Keela?** Integration with Google Workspace, specifically being able to automate interactions with contacts in my Gmail **What problems is Keela solving and how is that benefiting you?** Keela helps us keep track of our engagements and see which contacts attend our events. Its easy-to-navigate dashboard and integration with Eventbrite, which automatically adds attendees, are particularly valuable. **Official Response from Michele Davis:** > Thanks for the feedback. It's great to hear Keela is helping you see which contacts are engaging and attending events, and that the Eventbrite integration is delivering real value for your team. ### 10. Keela is a Game-Changer for managing our non profit **Rating:** 4.5/5.0 stars **Reviewed by:** SM S. | IT Management, Fund-Raising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela.co helps us transform how we handle donor management, fundraising, and internal projects, bringing everything into an easy-to-use system. Here’s why we recommend it: Streamlined Donor Management Effective Fundraising Tools Project Management Efficiency Actionable Data Insights Outstanding Support **What do you dislike about Keela?** We’ve been using Keela.co CRM for 3 years Helps us with our Customer Service Challenges Response Time On a few occasions, we encountered delays when reaching out for help and now they are a Pay for help comapny. Understanding our unique Nonprofit Needs I ended up troubleshooting on my own. Help Resources Tutorials are ok but could be in more depth What’s Working Well Donor Management Platform donor tools have been a massive time-saver. Fundraising Features the online donations form is excellent and volunteer forms as they all lead back to the database Suggestions for Improvement Free setup and training classes Hi level training training the customer support team to better unique customer needs Final Thoughts Despite the few customer service challenges, Keela CRM is our go to Crm and makes a world of difference. **What problems is Keela solving and how is that benefiting you?** Managing donor records and fundraising is centralized and organized. Keela has helped us with Donor Management Streamlined Fundraising Data Insights and analytics and reporting Someof the problems remaining are a Steep Learning Curve for New Team Members Hard or pay as you go support **Official Response from Michele Davis:** > Thank you for your review! We are thrilled to hear that Keela is a "Game-Changer" for your nonprofit, and that features like streamlined donor management, excellent fundraising tools, and centralized data have made a world of difference. We also appreciate your honest feedback regarding customer response times and the learning curve for new team members. We are always working to improve our support resources and training to better meet our customers unique needs and will keep your feedback in mind! ### 11. Keela is Easy to Navigate and is a complete CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Keela?** I am new to donor stewardship and fundraising. As a newbie in this role, Keela is easy to navigate, segment donors, and keep track of my nonprofit in one place. Plus it has easy integration with Aplos. **What do you dislike about Keela?** I don't dislike anything. Keela has many resources available to learn by yourself and troubleshoot. I love all the resources they provide and I am excited to take the Keela U courses. **What problems is Keela solving and how is that benefiting you?** Keela's support team is available to solve any issues that may arise in a timely matter. ### 12. Great Automations and Easy Tools, Perfect for Small Non-Profits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Keela?** Keela has a lot of automations that make life as a small non-profit easy but also professional. The integrated email and form tools are easy to use and look great. Generally, it is a user-friendly interface for both employee and donor/subscriber. Customer support is quick to answer your inquiries. Keela also integrates with many other systems, and its partnership with Raisely is especially beneficial for campaign fundraising. **What do you dislike about Keela?** As someone who works with Keela daily and uses it both for communication purposes and data administration, Keela has some work to do when it comes to working with the data. It is not easy to keep data clean, especially with email subscription and donation forms entering straight into the system with no approval system in place, you end up with a lot of duplicate records and messy data as donors/subscribers are entering their information directly. There is no easy clean up tool so you do a lot of the work manually. I believe Keela also has a way to go on querying on, importing and exporting data. I find it difficult to receive all the information you may desire. What I will say is that I do believe Keela is actively working on improving these processes. **What problems is Keela solving and how is that benefiting you?** Keela was our organization's first official database and it has in many ways improved our processes and ease of donor management. Its automated processes make communicating with our donors and clients very easy and professional. Data management is a big step up from spreadsheets. **Official Response from Michele Davis:** > Thank you for the review! We're thrilled to hear that Keela is making life easier and that our partnership with Raisely is benefiting your campaigns! We also appreciate the honest feedback on data management. Just like you pointed out, we are actively working on various improvements that touch this particular pain point you expressed. Thank you for your trust in choosing Keela as your first official database and although we are happy to hear Keela has been a step up from spreadsheets, we're committed to making our platform even better. ### 13. Flexible, Easy-to-Learn CRM for Donations—Integrations Need a Workaround **Rating:** 3.5/5.0 stars **Reviewed by:** Cathy L. | Owner/Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keela?** Really good CRM for tracking donations and event sales. Very flexible and easy to learn . **What do you dislike about Keela?** At the time, not as many integrations as we needed, but we could get around it with a third-party program like Zapier. **What problems is Keela solving and how is that benefiting you?** Bringing all our donor information into an organized system - no more spreadsheets! We can easily see donor history and patterns of behaviour and we know the system is up to date. **Official Response from Michele Davis:** > Thanks for the review! We're glad to hear Keela has been easy to learn and flexible for tracking your donations and event sales, and that it's helped you move donor data out of spreadsheets into one organized system. We hear you on needing more integrations, and we're always working to expand options and improve the platform. If you're open to sharing what you were hoping to connect, you can submit feature requests (including integrations) in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu. ### 14. Streamlined Donor Management with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijit P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Keela?** I really like the integration of donor management with emails and newsletters capabilities in Keela as it helps in reducing MailChimp subscription costs. I also appreciate the support from Keela's backend team, which was very helpful during the initial setup. **What do you dislike about Keela?** not applicable **What problems is Keela solving and how is that benefiting you?** I use Keela for managing donor databases, email campaigns, and tracking donations. The integration of donor management and email capabilities is beneficial, reducing our MailChimp subscription costs. **Official Response from Michele Davis:** > Thanks for taking the time to share this. We're glad Keela's built-in email tools are helping you manage both your donors and your campaigns. It's also great to hear that you felt supported by the team during the initial setup. That's exactly the experience we aim to deliver. ### 15. Keela is an Excellent CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Keela?** Keela allows our small non-profit to easily maintain relationships with our volunteers, donors, and partners. We recently migrated our newsletter communications to Keela and love the feature so far. Additionally, we love creating forms through Keela to easily track important contact information. **What do you dislike about Keela?** Keela does not allow us to send email confirmations after a form is submitted which is unfortunate. There is a way to work around it through automations, but this is out of our budget at the moment. Another negative about Keela is it is difficult to move around blocks on the email content designer. **What problems is Keela solving and how is that benefiting you?** Keela allows us to have contacts, donations, volunteer hours, email communications, and more all in one place. Prior to using Keela, we were managing several different spreadsheets which was difficult to keep track of. Additionally, Keela notifies us each time somebody completes a form which makes it easier to keep track of. **Official Response from Michele Davis:** > Thank you for the excellent review! We're thrilled to hear that Keela is an "Excellent CRM" and that it's successfully helping your small nonprofit manage relationships, streamline communications, and consolidate contacts, donations, and volunteer hours all in one place. We also appreciate your feedback regarding the form submission confirmation emails and the email designer blocks. We will certainly keep this feedback in mind for future improvements. ### 16. Best Experience for a Small Non-Profit **Rating:** 5.0/5.0 stars **Reviewed by:** Dave C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Keela?** We have been using Keela for over six months and have been VERY happy with the complete experience. The software is easy to use and provides our small operation with all of the tools and information that we require. I have been especially pleased with the Support crew. We have had very few issues implementing and using the software, however, when we have had a problem, the support has been quick and VERY clear on the solution. **What do you dislike about Keela?** We have yet to find the limits of Keela and what it can do for us, so no real problems here. **What problems is Keela solving and how is that benefiting you?** We now have a clear and comprehensive CRM that allows us to track donors and fundraising. **Official Response from Michele Davis:** > Thank you for your kind words! We're so glad Keela has been easy to use and is helping your team track donors and fundraising effectively. It's also wonderful to hear our support team has been clear and quick whenever you've needed them. We're happy to be part of your success! ### 17. Layers and Layers of Power **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Keela?** Keela has enabled me to accomplish the goal of taking better care of the donors for my organization. We came to Keela from spreadsheets. The list of limitations we were experiencing was endless, as was the manual work. With Keela, we have automated so much that it gives me time in my work day to build out strategies to build the donor relationship and to develop new strategies to capture new donors. Our salesperson answered the laundry list of questions he was presented and ultimately won our business. Also, the support team is excellent. If Keela doesn't have a built in solution for the exact question I've raised, most of the time, there is a quick work around to accomplish the same goals! The Knowledge Base is an invaluable resource. I was able to fully implement Keela on my own and saved my organization the additional cost of hiring Keela to do it. It is a tool that I interact with every single day in my capacity. **What do you dislike about Keela?** Even though we have been using Keela for almost a year, I'm still learning so much about it. I wish it was possible to send the gift acknowledgement letter separate from the gift receipt. It would be nice to have those arrive a couple days apart from each other as another touch point with the donor. I also wish the household function was more functional. For example, when one person's address is updated in the household, there would be a prompt to verify if everyone in the household should have their address updated. Some of the Knowledge Base links no longer work and some of the instructions seem to be out of date to the current software, but overall, if you have a question, the Knowledge Base has the answers. It would be helpful if Keela had the capacity to work with our previous payment processor to integrate the monthly donor information over to Keela's payment processor. We also were looking for a CRM that had a donor portal. Keela does not. Maybe that is a future endeavor along with an app. No major disappointments at this point. **What problems is Keela solving and how is that benefiting you?** Keela is enabling me to communicate directly with our donors. It keeps track of all of those interactions within the donor's profile. I no longer have to search for the donor's email in my inbox. Keela maintains our monthly campaign goals and progress. Keela has enabled me to create online volunteer forms and other registration forms. Our organization's public facing image has been upgraded because of Keela. More donors are signing up to become monthly donors because of the opt in technology. I am able to view a donor's profile and give them an up to date an accurate picture of their giving. This builds trust with the donor and enables them to feel confident that their resources are being used wisely. **Official Response from Michele Davis:** > Thank you so much for your incredibly detailed and thoughtful review. We're thrilled to hear how Keela has transformed your donor management and helped you transition from manual spreadsheets to a more strategic, automated approach to donor care! ### 18. Effortless and Reliable Donor Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon S. | Donor Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Keela?** It's easy to learn and use, a reliable donor management system. **What do you dislike about Keela?** It would be great to have access to Keela Pay in Canada. **What problems is Keela solving and how is that benefiting you?** Nurturing relationships with donors and engaging our community. **Official Response from Keela Marketing:** > Thank you for sharing your experience! We're so glad Keela is helping you nurture donor relationships and engage your community. We also appreciate your feedback about Keela Pay in Canada and will share this with our product team. Please reach out anytime if you need support! ### 19. Comprehensive & User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Renae K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Keela?** I appreciate that it is user-friendly and affordable. Their Keela Community provides 24/7 tech support to troubleshoot problems and questions. I have never not been able to solve a problem or answer a question from the resources they provide! **What do you dislike about Keela?** The ability to organize information and lists is limited, especially in the task function under projects. I wish the reports function was a little more user-friendly. **What problems is Keela solving and how is that benefiting you?** Keeps all our information in one place. User-friendly nature makes it easy to train others on tasks and functions. It is very affordable for the size organization that we are. **Official Response from Keela Marketing:** > Thank you for taking the time to leave a review! We're so glad to hear you've had a positive experience with our platform! Happy Fundraising! ### 20. Well-Organized with a Great User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Keela?** well organized, and great user experience **What do you dislike about Keela?** So far, nothing to complain about Keela has been great for my role. **What problems is Keela solving and how is that benefiting you?** It solves the recordkeeping problem for me and accessing everything and all in one place **Official Response from Michele Davis:** > We are so happy to hear that Keela's organization and user experience are making your role easier. It is great to know that having everything in one place has solved your record-keeping challenges. We look forward to continuing to support your work! ### 21. I am happy with the change we made, Keela has measured up! **Rating:** 5.0/5.0 stars **Reviewed by:** Pamila F. | Philanthropy Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Keela?** The CRM is easy to use, and the customer support is quick and on point. The training videos great. The transition process from our old CRM to Keela was excellent and integration went well. **What do you dislike about Keela?** Our month-end reconciliation has been more time consuming than needed. **What problems is Keela solving and how is that benefiting you?** We have only been using Keela for 3 months and we want Keela to help with the automation of our communications and interactions with our donors and lead to increased donations. **Official Response from Michele Davis:** > Thank you for sharing your experience! We're so glad the transition was smooth. We appreciate your feedback and will share it with our team. Excited to see how automation helps strengthen your donor relationships and boost impact! ### 22. We have been using Keela for about 3 years now.... **Rating:** 4.5/5.0 stars **Reviewed by:** Jen J. | Development Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Keela?** Easy to use (very user friendly), easy to track transactions **What do you dislike about Keela?** Some integrations with Raisley need to be addressed. **What problems is Keela solving and how is that benefiting you?** We are now able to set up pre-authorized payments and receipts are issued once a year if the donor chooses. **Official Response from Michele Davis:** > Thank you so much for your review and for being a loyal Keela Customer for three years! We're thrilled to hear that you find the platform user-friendly and that pre-authorized payment and receipting features are benefiting your organization. We also appreciate your note about the Raisely integration and will be looking into that with our product team. Thanks again for being a long-time user! ### 23. Great experience all round and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave G. | Fund Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Keela?** It covers all our needs—email comms, fundraising, donor management, volunteer management and more! **What do you dislike about Keela?** Truthfully none so far! We've had a great experience! **What problems is Keela solving and how is that benefiting you?** We had multiple paid for systems that weren't integrated. Now we just have one, Keela, which is cheaper and means we can seamlessly achieve all our needs! **Official Response from Michele Davis:** > We're thrilled to hear that Keela is meeting all your needs and helping streamline your work. It's great to know you're enjoying the all-in-one experience! ### 24. Keela Review as a Mosque (non-profit) **Rating:** 4.5/5.0 stars **Reviewed by:** Rameel A. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Keela?** The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. **What do you dislike about Keela?** So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. **What problems is Keela solving and how is that benefiting you?** Keela has been a life saver when it comes to promoting events through its integrated forms and communication system. This allows us to send out emails and collect responses/donations/purchases all in one place. In terms of donor outreach, Keela has helped us gauge the level of contribution from each donor on a better level, making it easier for the donor outreach when it comes to fundraising. ### 25. Amazing platform that has helped us raise funds and increase organizational awareness. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie R. | Marketing Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Keela?** The easy nature of being able to create forms and email marketing tailored to our different intiatives, within 5-10 minutes and have it ready to go. **What do you dislike about Keela?** Not having an option on the revunue forms to keep stock. Sizing an image that on donation/ revenue forms is a major hassle. Even after you have fitted an image to the form via desktop, it is either cut off or nonexistent on the mobile version. I would also like to be able to have a column that shows you exaclty what form someone donated to in the "Recent Transactions" of the dashboard. **What problems is Keela solving and how is that benefiting you?** Giving us a platform to house donor information, easily communicate with them and share successes of the organzation. Being able to create shareable forms to social media that allow us to collection donations/ responses from a broader audience as well as capture their information for future communications. Also being able to communicate with clients and text them about upcoming opportunities and events. ### 26. Keela is great **Rating:** 3.5/5.0 stars **Reviewed by:** Kristen L. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Keela?** - Using a CRM made for nonprofits has been rally helpful in tracking the right information. The following are things I like about Keela: - seeing quick fundraising information such as progress towards quarterly and annual donation goals - The dashboard allowing you to quickly see the KPIs youre tracking - memberships - communications feature similar to mailchimp - the ability to attach document when inputting grants - The support team always responds to my emails quickly - The campaigns page letting you track progress towards goal - The projects feature that lets you track all the tasks associated with major projects and get reminders - Keela is really easy to use **What do you dislike about Keela?** There are a few fixes I would love to see. - Adding the option to add the estimated value to in-kind donation receipts - Allowing us the option for all memberships toautomatically renew mothly for 1 year, instead of "expiring" each month unless they check the button that says "always renew" on the form. The point of a membership is that it renews each month. -An updated membership page where you can see all active members, expired members, and membership revenue - It would be nice to have more volunteer features - More formatting options for reports. I dont neccesarrily need graphs and pie charts, just all the data in one place. **What problems is Keela solving and how is that benefiting you?** Keela makes it easier to create reports, log donor, grant, event and volunteer infomration. It provides insights and tracking to help us fundriase and manage the finances of our organization. ### 27. World of Opporunity **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria K. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Keela?** The customer support is exceptional. If you can't find an answer through their extensive library of articles, an email to custom support is usually answered within the hour. They're super friendly and will walk through each step with you. **What do you dislike about Keela?** I wish donors had access to their own donor profiles to be able to update their own payment information and access statements and donations as needed. **What problems is Keela solving and how is that benefiting you?** Keela for our team has helped us create better follow up and engagement with our donors as well as run different types of ticketing, fundraising and events all in one place. ### 28. Great self-serve solution for small and new shops **Rating:** 5.0/5.0 stars **Reviewed by:** Shira G. | Fundraising and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Keela?** Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. **What do you dislike about Keela?** Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. **What problems is Keela solving and how is that benefiting you?** Before Keela, the organization had no donor CRM. A lot of relationship history was lost. Now that we can preserve it, we can move forward and grow. ### 29. Vancouver-based CRM! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Keela?** I think that the best feature on their platform is the “nonprofit intelligence” which helps us understand who the donor is, how much to ask, how they prefer to be contacted, and the optimal time to make an ask. I haven’t seen this feature on other CRM platforms, which makes me appreciate how Keela strives to understand their local Vancouver-based customers. **What do you dislike about Keela?** The newsletter feature doesn't have mobile optimization so it really is a challenge to lay it out nicely. It also doesn't have much or direct data on the performance of a newsletter like click-through rate and unsubscribe rate (it will still have to be computed manually). **What problems is Keela solving and how is that benefiting you?** It's not clunky like Salesforce and is easy to set up ### 30. Easy to use, challenging to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Rosanna A. | Outreach Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Keela?** I like the analytics that Keela provides. I also like how you can customize your campaigns, marketing and other forms of communication. **What do you dislike about Keela?** I find transferring data into Keela more complex than it needs to be. I also find it challenging sending campaigns or other communication in another language besides English (ie. French). **What problems is Keela solving and how is that benefiting you?** Keela is becoming the organization's one stop shop. I am able to comfortably send mass emails with ease and track open rates. ### 31. Keela Made a Difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Keela?** Keela is a fantastic CRM. It is very intuitive, but the best part is the customer service. They always go above and beyond to help with any issues I experience and if my organization needs something from our CRM that isn't currently available in Keela, they come up with a fantastic workaround and they take that need back to the team. Keela is amazing, it has saved me HOURS. I recommend it to anyone and everyone, **What do you dislike about Keela?** I have exactly two issues with Keela. 1. There isn't a ticketing feature, and 2. you can't modify Memberships to be a donation transaction. That's it. I love everything else about Keela and they have come up with a great workaround for #2. As to #1, they have an integration with Eventbrite which is great, but Eventbrite is out of our price range. Having a ticketing feature would make running our fundraising events seamless. If I only have two issues, I think that means Keela is a pretty great CRM. **What problems is Keela solving and how is that benefiting you?** Keela has made donor management a breeze. It has cut the time I spend on EOY activities in half. It makes communicating with donors super easy. ### 32. Combines multiple systems into one **Rating:** 4.5/5.0 stars **Reviewed by:** Sydney F. | Community Outreach Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Keela?** We love that Keela is adaptable and able to create more personalized communications and conversations with our donors. We used to use multiple systems for email, texting, contact info management, donation records, etc and now we are bringing them all together. Keela is easy to use and the dashboard is user friendly. Also, the support team is very quick and responsive to my constant questions via email or chat. **What do you dislike about Keela?** The only feature Keela does not have yet is a way to manage our Banquet event registrations and table seating. **What problems is Keela solving and how is that benefiting you?** Keela has solved the problem of having information about our donors in various places; contact info, donation records, texts, emails, etc. We are saving so much time, energy and money having everything all together. Keela is also always adding new features to improve the product. ### 33. Its a really great format for a non-profit working on increasing their fundraising opportunities. **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha B. | Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Keela?** Establishing a new project, creating new forms and emailing mass emails make it easier. **What do you dislike about Keela?** Some things are hard to figure out, and the videos for troubleshooting aren't always helpful. **What problems is Keela solving and how is that benefiting you?** Placing information in a more centralized spot for all contractors. ### 34. Good for what it's meant to be used for **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Keela?** It's a nice system to organize your donations logging needs. Very user friendly; easy to learn. We use it daily. **What do you dislike about Keela?** That you have to work on every single donations one by one. If I needed to make the same changes to X amount of logs, it takes very long to do so. **What problems is Keela solving and how is that benefiting you?** There needs to be a way to log and organize donations as it comes in, keela helps keep track of them. ### 35. Awesome software, great price, slightly glitchy **Rating:** 4.0/5.0 stars **Reviewed by:** Angie M. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Keela?** All contacts in one database is a HUGE advantage. Having communications integrated into the software is a must-have tool to be effective in fundraising. Integrated automation workflows is also a feature we have LOVED. Keela is one of the most affordable donor software we were able to find with integrated communications. It is very user-friendly. We have around 6,000 contacts. **What do you dislike about Keela?** Not being able to pick up the phone and talk to support is annoying. You have to schedule phone calls or otherwise submit an email request. The system typically has a lag-time when clicking from screen to screen. When logging cash/check donations, there is no batch entry option. You can import a file, but sometimes the file import can take hours, so you can't have any plans that day for the imported data. Sometimes the features can be a little buggie. For instance, the system can't identify new contacts vs. donors for some reason, even though the filter is available. There are no filters for last donation date or street address which has been annoying. The built-in email communications can be a little restrictive and unpredictable. Not nearly as many features as constant contact or mail chimp, but we have made it work becasue it totally pays off to have communications integrated. **What problems is Keela solving and how is that benefiting you?** Having all of our contacts in a single database solves the problems that come with siloed data. Having integrated email communications really opens the door for more specific segmentation and effectiveness tracking. ### 36. Great CRM for non-profit marketing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Keela?** It does everything you need it to do and automates your email marketing to make your life easier as a non-profit marketer! **What do you dislike about Keela?** Downside is the flexibility of designing email templates. It would be great to be able to design templates through external apps such as Canva and then import them in! **What problems is Keela solving and how is that benefiting you?** It's helping me keep track of donations, donor info and email marketing. ### 37. Best Database ever!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra P. | Fundraising and Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Keela?** Super easy to use and intuitive. Plus the staff are incredibly friendly if I have any questions at all. **What do you dislike about Keela?** The 3 hour time difference can be frusterating if I'm needing help right away, but I usually try to plan ahead now so that it doesn't become an issue. **What problems is Keela solving and how is that benefiting you?** Tracking donations and donor stewardship. Accepting donations and being able to run reports to see where our efforts are paying off or not. ### 38. Does-it-all CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Steve E. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Keela?** Keela has robust functionality built in from the start (email marketing, donor management, payment processing, memberships, event registration). Not having to research and integrate other products allows for a streamlined process and helped our small team learn a system fast. **What do you dislike about Keela?** Because Keela does so much, it unfortunately means some functionality suffers. For example, when scrolling through dozens of pages of donors, you have to click through page by page...you cannot simply select a page number. Furthermore, when you select a donor on, say page 7, when you select "back" you are taken back to page 1 and must select "next" 6 more times to get back to page 7. This is a small annoyance when it happens once, but if you're in your CRM for a few hours and have to do this multiple times, it's a serious flaw. **What problems is Keela solving and how is that benefiting you?** Everything in one place (email marketing, donor management, payment processor, event registration, reporting) ### 39. Amazing and Intuitive Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina C. | Director of Development and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Keela?** How easy and simple it is to use. The interface is user friendly and easy for those who are not tech savvy. I love how quickly it is to produce tax receipt and process donations. **What do you dislike about Keela?** Not able to use on a mobile device to see gift amounts. **What problems is Keela solving and how is that benefiting you?** Easy donations processing and donor management. ### 40. Keela is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Arene R. | Community Resilience Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Keela?** The notification and easy use are great parts of this program. Customers support is greatn and the number of features with ease of integration. **What do you dislike about Keela?** There is no feature that I dislike at this time **What problems is Keela solving and how is that benefiting you?** Keela is solving the problem of having one place for everything. ### 41. Used Keela as a CRM for the past 2 years **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Keela?** ease of use, Keela does a lot of things for us that we had to do manually in the past. We use it daily and the integration with Quickbooks is fantastic and saves us time **What do you dislike about Keela?** The fund accounting side of keela is not as robust as we need and has caused a little bit of issues. **What problems is Keela solving and how is that benefiting you?** They keep updating and progressing a lot of their current features and it is continually saving us time ### 42. We have switched to Keela in the last few years **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Finance Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Keela?** Keela is very helpful with fundraising, it provides eas of access when creating campaigns and posting them on our website. tracking donations and receipting is also very easy. **What do you dislike about Keela?** Financal data is not easily tracked with our class accounting, there is work arounds but causes us a bit more work then it should. **What problems is Keela solving and how is that benefiting you?** campaign tracking as well as fundriasing. Makes things simpler and faster for us to set up and track as well as easily seeing progress. ### 43. Keela -- A good all around solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Keela?** Keela is a great one-stop donation/interaction/communication solution. **What do you dislike about Keela?** Keela is a little bit limited in terms of creative choices for design. A more customizable mass communication tool would be welcome. **What problems is Keela solving and how is that benefiting you?** Keela keeps all our donor-facing interactions in a single place that is easy to update and reference. The automated reporting features are a helpful way to get a snapshot of what's happening. ### 44. Best Nonprofit CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Briana J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Keela?** Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! This software is very easy to use and they make sure you know how to implement it. I am in the CRM daily doing a variety of tasks. **What do you dislike about Keela?** They are lacking a few features I wish they had, but they are actively working on them! **What problems is Keela solving and how is that benefiting you?** Keela is essential in our fundraising strategy! They have also become invaluable to our email marketing and contact management. Really, they cover everything from contact management to fundraising and recently added more grant management features. ### 45. Game changer for our non-profit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great. **What do you dislike about Keela?** Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program. **What problems is Keela solving and how is that benefiting you?** We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost. ### 46. Keela review from a small non-profit **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** Keela is an intiutive CRM that works really well for the needs we have at our charity. Keela's core contact management system works well and everything else flows well around it. **What do you dislike about Keela?** There is nothing specifically that I dislike about Keela. There were a few features we were left wanting for, but they have since added them in and filled some holes. **What problems is Keela solving and how is that benefiting you?** Keela helps us consolidate our donor information and integrate it with Quickbooks Online. Keela is generally intiutive in understanding where donors are at and makes recommendations for what we should be doing. It has quickly become more fleshed out with features and has lots of options to engage supporters. ### 47. Keela has been a great CRM addition to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Tara Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** The ability to make it our own, to use it as we need to. And the support to do this has been fantastic! The on-boarding is great, plus the follow up support the same. **What do you dislike about Keela?** The downside is trying to maintain our contact list within our paid allotment.. the next level is way more people but the cost shows that and we can't go there. **What problems is Keela solving and how is that benefiting you?** The ability to divide out our contacts into various contact groups using tags. Makes communication with the right groups very easy so we know weren't spamming those who don't need the info. ### 48. A Must Have Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Elsa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Keela?** Customer service is amazing. Constantly updating to make better. Very easy to navigate and use. An integral tool for us. Email marketing option is easy to use with good amount of customization. Love that you can track donations and revenue through Keela. **What do you dislike about Keela?** Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us. **What problems is Keela solving and how is that benefiting you?** Contact list management, cross referencing contacts, receiving and tracking revenue and donations, sending email newsletters ### 49. It's Adequete **Rating:** 3.5/5.0 stars **Reviewed by:** Rebekah T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Keela?** It's easy for multiple people in our company to access the same information and get the overview needed to move forward (including those with very little computer knowledge). **What do you dislike about Keela?** It's really clunky to edit contact information. For example (this is just one of several grievances), when I click on an individual contact, there is a "edit" button that appears beneath the contact name. You would think that button helps you edit contact information, but it doesn't. I also wish there were customizable fields. Maybe there are, I just can't figure it out. I also curse Keela every December when I have to manually create year-end giving receipts because they have no option to do so automatically. **What problems is Keela solving and how is that benefiting you?** The problem of having multiple people see at a glance how we are doing with fundraising and donor retention. ### 50. Keela use for a small nonprofit **Rating:** 4.5/5.0 stars **Reviewed by:** Amber M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Keela?** Being able to track and organize our donations and donors is the most useful part. The fundraising tab is extremely helpful and easy to use. The reports you can create and download also are helpful in giving us an overall summary of how our organization is doing. **What do you dislike about Keela?** The communication templates could use updating or more freedom to design our own template. **What problems is Keela solving and how is that benefiting you?** With a small team, the structure of Keela helps us manage our donors and keep everything in one place to stay organized. - [View Keela pricing details and edition comparison](https://www.g2.com/products/aplos-software-keela/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+16%3A37%3A27+-0500&secure%5Bsession_id%5D=85e4f79c-287f-4a80-bb03-f46459720cd9&secure%5Btoken%5D=9866c4cdee34f024c98f2a95dd19c25155905b5f277d6687696862feed32ca98&format=llm_user) ## Keela Integrations - [Aplos](https://www.g2.com/products/aplos/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Raisely](https://www.g2.com/products/raisely/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Keela Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Grant Prospecting** - Funder Lists - Automated Responses **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Compliance** - Eligibility Screening - Auditing **Integrations** - Fund Accounting - Donor Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Keela Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews)