Bloomerang CRM Reviews & Product Details

Donors aren't one-dimensional. They show up for your cause in different ways, sending signs of commitment that are easy to miss unless something's watching for them. That's why Bloomerang CRM, donor management software built for nonprofits, is different: every morning starts with recommended actions, so your next appeal lands, the donor who's quietly drifting doesn't slip away, and you make the bigger ask with the confidence to land it. Behind every recommendation is a full picture of that donor: their giving history, their engagement, and where they stand right now. Built-in intelligence from Penny, Bloomerang's AI fundraising partner, helps you interpret insights and guide next steps, while Engagement and Generosity Scores surface the right supporters at the right time. You don't have to go looking for it. It's already on your dashboard or your phone, wherever you're working, so the right relationship is never buried under someone else's spreadsheet. Bloomerang CRM is the foundation of the Bloomerang Giving Platform, the intelligent giving platform that connects fundraising, donor management, and volunteer engagement in one easy-to-use place. Every gift, interaction, and volunteer hour comes together, so your whole team works from the same picture of every supporter, instead of piecing it together across systems. The payoff is more confidence in every ask and more momentum in every relationship. Segmentation and follow-up happen automatically, so building your year-end appeal starts from momentum, not from scratch. The results show up in the data: the top 20% of nonprofits using Bloomerang CRM see an average donor retention rate of 64%, which is 1.5x the industry average of 43%. Bloomerang CRM helps you move faster and raise more, backed by 17 years of fundraising data and results from more than 24,000 nonprofits.

Seller

Bloomerang Giving Platform

Discussions

Bloomerang CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Marissa Johnson

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Bloomerang CRM Integrations

(15)

Verified by Bloomerang CRM

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Erin E.

Deputy Director

Small-Business (50 or fewer emp.)

1/3/2025

"Could not be worse."

0/5

What do you like best about Bloomerang CRM?

There's nothing I like about Bloomerang. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Bloomerang is an old, outdated CRM with barely functional features, terrible customer service, and broken promises. Bloomerang has online forms that are not functional at all so you have to purchase an upgrade to get functional forms. We purchased two add-ons (Give+ and DonorSearch) and they didn't turn those features on for over 10 months. I have reached out via the chat and email NUMEROUS times and at times, it takes 3-5 days to get a response. Other times, I don't get a response at all. Their platform is not user friendly at all and you often have to take steps in multiple places to accomplish one thing. Due to the breech in contract on their side (not providing Give+ and DonorSearch for over 10 months), I've requested early cancellation of our contract and they refuse. I would not recommend them to anyone. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you for taking the time to share your feedback about your experience with our software, Erin. The success of the nonprofits we serve is our number one priority, and we take it very seriously. Our goal is to provide a user-friendly platform that meets the needs of all our customers and we sincerely apologize for the frustration you’ve encountered. As we continue to address this matter one-on-one with your dedicated Customer Success Manager, we hope to have the opportunity to regain your trust.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/9/2021

"Great database"

4.5/5

What do you like best about Bloomerang CRM?

Bloomerang allows us to keep track of many things for our donors, for example, their addresses, donations, our communication with them. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It takes time to learn how to use the report filters Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thanks for your positive review! We're so happy to hear Bloomerang is helping you manage donor information and communications effectively. We know learning report filters can take time, and our resources and support are always here to help! Feel free to check out our Help Center article on Report filters here: https://support.bloomerang.co/s/article/13000020178. It's also great to hear Bloomerang is solving key tasks like generating yearly tax letters for your donors. Thanks for choosing us to support your mission, and happy fundraising!

Arlene G.

Chief Operations Officer

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/17/2020

"Bloomerang has made a huge difference in how we capture, report and use donor data."

5/5

What do you like best about Bloomerang CRM?

Bloomerang has updated their support system so we can use chat to get help with issues very quickly. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish the pricing for customized training were more affordable. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you for your feedback, Arlene! We're thrilled to hear that our support system is helping you resolve issues quickly and that Bloomerang is making donor data management and targeted mailings easier for your team. Happy fundraising!

Alan O.

Development Director

Small-Business (50 or fewer emp.)

5/20/2025

"Bloomerang Review"

5/5

What do you like best about Bloomerang CRM?

I am able to track donors from across a long timeline. I find creating reports and being able to customize them to be extremely helpful. I would be remiss if I didn't say that one of the reasons to switch to Bloomerang was cost consideration. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

An app to do some things on a mobile device would be ideal. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Hi Alan, thank you for sharing your feedback! We're thrilled to hear that you find Bloomerang's tracking, new donor notifications, and customizable reports helpful—these features are designed to make donor management as seamless as possible. We're also glad to know that our pricing played a role in your decision to switch to Bloomerang! Regarding the mobile app--great news, we have one! You can download the app at this link https://bloomerang.co/features/mobile-app/ and your CSM will be in touch soon to ensure that you get it up and running. If you have any other questions, don't hesitate to reach out to success@bloomerang.com. Happy fundraising!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/14/2025

"After a year and a half using, I have not had any issues."

4/5

What do you like best about Bloomerang CRM?

Bloomerang has been great with helping us communicate with our donors and ensure everything is accounted for. We are easy able to pull information to reflect our yearly impact reports. I use this platform everyday. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It was hard in the beginning to really grasp all the features. Now I many just struggle with creating reports that match the exact information I need. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you for your feedback! We're thrilled to hear that Bloomerang has helped streamline your donor communications, impact reporting, and donor acknowledgement. We’re here to support you as you continue to learn more about features like reporting—feel free to check out our Support portal (https://support.bloomerang.co/s/article/13000020112) or reach out directly if you need help creating custom reports or exploring additional features. Happy fundraising!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/9/2025

"Effortless Reporting and Reliable Performance with Bloomerang"

5/5

What do you like best about Bloomerang CRM?

Bloomerang is incredibly easy to use. The reporting features provide all the information I have ever needed, allowing me to pull accurate data from the system. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Honestly, I have nothing negative to say. I use Bloomerang tools regularly, and they have never let me down. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thanks for sharing your feedback! We’re delighted to hear that Bloomerang’s reporting tools have made it easy for you to access accurate data and that the platform has been consistently reliable for your day-to-day work. Knowing that our tools support your donor connections and data management means so much to us. We truly appreciate your positive words and are grateful to have you as part of the Bloomerang community!

Verified User in Fund-Raising

Mid-Market (51-1000 emp.)

8/18/2025

"As a beginner in fundraising 3 years ago, Bloomerang made tasks and profiles easy to manage."

5/5

What do you like best about Bloomerang CRM?

Setting tasks for myself, ability to create opportunities and moves management in donor profiles. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The transaction vs constituent reports can be confusing, especially when trying to pull certain data. I have utilized the live chat many times. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you for sharing your experience with Bloomerang! We love to hear that our platform has made managing tasks and donor profiles easier for you as you’ve grown in your fundraising journey. It’s great to know that features like task setting, opportunities, and moves management have been helpful, and that our live chat support has been helpful to you! We’re so glad Bloomerang is keeping you on track with your donors and helping you stay organized with household information and constituent assignments. Happy fundraising!

Verified User in Design

Small-Business (50 or fewer emp.)

2/4/2025

"Bloomerang is a solid CRM, could benefit from being more customizable, especially the integrations"

3/5

What do you like best about Bloomerang CRM?

The infinite number of variations on reports Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Customer service is quite slow and uneven. Sometimes it's excellent, sometimes it's average and a few times it was very bad. I had to wait 2 weeks once for a query to be answered.

There is also no good customer support for the Fundraise Up integration. We have been going around in circles trying to fix some minor things which cause us to put in extra hours of work every month.

Native email analytics are poor - and the integration with Mailchimp was just updated. MailChimp emails to the Bloomerang audience are no longer visible in Bloomerang. There is absolutely no way to easily track the number of emails going out every month: to individuals, mass emails from Bloomerang and mass emails from MailChimp.

Surveys, wow, non-customizable in any way. Both content and targeting (timing and groups) is either on or off and only address 3 groups: Lapsed donors, New donors, Existing donors. Surveys sent through MailChimp get recorded more indirectly, therefore are much harder to integrate in Bloomerang reporting. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you for providing us with this helpful feedback. We’re glad to hear that you have enjoyed our reporting features and donor analytics. Regarding your integrations with Fundraise Up and MailChimp, we have shared your feedback with our team, and would appreciate the opportunity to discuss this with you further. We encourage you to contact success@bloomerang.com so that we can connect you with one of our integration experts.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/18/2025

"User-friendly and customizable"

5/5

What do you like best about Bloomerang CRM?

So many free learning opportunities, great customer service, and it's easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish pledge payments could look up commitments made on separate records. And there needs to be a way to filter out mass emails! Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Thank you so much for your feedback! We're happy to hear that you're finding Bloomerang user friendly, and that our learning resources and customer support have been helpful. We're also glad the Qgiv fundraising integration has improved your event registration process. Regarding pledge payments and mass emails, we'd love for you to contact us at support@bloomerang.com to provide more context, so that we can help you as best as possible—we're always here to support you!

Michelle N.

Owner

Small-Business (50 or fewer emp.)

11/7/2024

"Designed for nonprofits, easy to use"

5/5

What do you like best about Bloomerang CRM?

After nearly 20 years with a different program that was overly complex and hard to navigate, we switched to Bloomerang—and we've been extremely satisfied ever since. The onboarding was thorough, and the implementation process was remarkably smooth. Their customer support has been outstanding, and we rely on Bloomerang daily. It’s significantly boosted our productivity. The seamless integration with our other systems has also been impressive, and we appreciate the nonprofit-specific features that truly meet our needs. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Bloomerang does have an internal email communications feature, but it's not as robust as MailChimp or Constant Contact. We're still using it regularly, but we are hoping for some upgrades to that feature over time. Review collected by and hosted on G2.com.

What problems is Bloomerang CRM solving and how is that benefiting you?

Our previous program was overly complicated, which was challenging given that most of our staff aren’t very tech-savvy. Bloomerang, with its ease of use, has streamlined our operations and strengthened our donor relationships. It takes just a fraction of the time to learn and handle most of our tasks, making a noticeable difference in efficiency. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM

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Michelle, thanks for sharing your review! We're thrilled to hear that Bloomerang has boosted your productivity and meets your staff's needs. We are continually updating our Email Builder, including some recent updates with ready-to-customize templates, an expanded design toolbox, and an industry-first AI-powered writing assistant that we hope are improving your email experience. If you have any further questions about using our Email Builder, we invite you to reach out to success@bloomerang.com. Happy fundraising!

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What is Bloomerang used for?

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Debi Costello

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Last activity almost 4 years ago

I have set up Recurring Donations but when I create a new monthly entry it is showing me the future month and indicating it is past due. The dates in the initial recurring entry are correct, what have I done wrong?

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