--- title: AskNicely Reviews meta\_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1050 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews & Product Details Visit Website AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. * * * Product Website AskNicely Seller [AskNicely](https://www.g2.com/sellers/asknicely) Discussions [AskNicely Community](https://www.g2.com/products/asknicely/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## AskNicely Integrations (1) What do users say about integrations? Verified by AskNicely [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![π™΄πšžπš—πš’πšŒπšŽ .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "π™΄πšžπš—πš’πšŒπšŽ .") 𝙴 π™΄πšžπš—πš’πšŒπšŽ . Client Engagement & Success Project Manager Lead Small-Business (50 or fewer emp.) 9/16/2021 "Not feeling satisfied about the service!" 3/5 What do you like best about AskNicely? It is very user-friendly and you can set it up quickly. The UI is very simple which makes the setup process really easy. The workflows are useful as well but with some limitations. Review collected by and hosted on G2.com. What do you dislike about AskNicely? It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this service in Hubspot instead. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Measuring CSAT and NPS metrics (we didn't have a formal tool so I built a business case). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 7/13/2021 "Great for straightforward use cases that can benefit from automation, not the most flexible" 3/5 What do you like best about AskNicely? The ability to pull in lists from CRM or MAP systems and set them up with reoccurring drip-style surveys/NPS/CSAT is excellent. The user interface is very mobile-friendly and has a very fun consumer-facing look. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The inability/extra steps required to customize the workflow like sending an email before an NPS survey. This has to lead to us uploading and various CSV files with is time-intensive. They offer chat support but we have found that it is often under-staffed or has a response time similar to submitting a case via email. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: If you need a straightforward NPS/CSAT tool that looks good and has has the potential to save time via automation, AskNicely can work. If you have a more complex use case that has multiple steps, emails, reminders, question types, etc. then AskNicely may feel limiting. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Gather customer feedback at multiple points in their journey from implementations throughout their time as a client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CD Carrie D. Admin Mid-Market (51-1000 emp.) 5/1/2019 "Satisfied" 3/5 What do you like best about AskNicely? I like how clear the design is. It is clean and not difficult to find what I need. It's easier to use than I expected. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I'm not a fan of the importing process. It takes a while to understand how to import contacts. This is not a clear process. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: None Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We are trying to find when issues most commonly arise in our company processes. We've seen a few patterns from using Ask Nicely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brittany W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany W.") BW Brittany W. Marketing Coordinator Mid-Market (51-1000 emp.) 4/8/2019 "Was a Great Experience, Just Found Something Easier" 3/5 What do you like best about AskNicely? I like how hands-on the initial setup was and how flexible they were when you had new ideas for your specific account. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I don't like the auto renewal for a year policy or the rate we were able to convert to actual company reviews. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: Consider if you'd like a company that can focus on NPS through email addresses vs via text. Their text message option routes the customer to the email version. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I realized I don't have to verify if the customer had already been sent an email. There are options to make sure they only receive NPS emails EVERY 3, 6 OR 12 months. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") UR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 5/2/2019 "review" 2.5/5 What do you like best about AskNicely? I really like the slack integration and the ability to connect with team members right away on real time feedback coming in Review collected by and hosted on G2.com. What do you dislike about AskNicely? The pricing is a little high and the system isnt as user friendly as some competitiors with other the added options they provide Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: try the slack integration! Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? was able to see drip campaigns in real time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Astrid S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Astrid S.") AS Astrid S. Contract Chief of Staff Small-Business (50 or fewer emp.) 1/26/2017 "Great interface, some growing pains" 2.5/5 What do you like best about AskNicely? Love the ability to send surveys to customers in various custom parts of the customer experience. The AskNicely dashboard also makes it really easy to report on customer segment and agent, which helps drives performance feedback. Review collected by and hosted on G2.com. What do you dislike about AskNicely? We've had a couple of instances where the product didn't behave as expected, and either stopped sending surveys reliably or sent too many surveys to a select set of users. It was difficult to get fast help and clarity on how to resolve the issue given the small team on the other side of the world from us in the US. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: Assess how important and core NPS is to your business. We are still small and not sharing publicly, so glitches have been OK. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Customer pain points help us to prioritize bug fixes and feature road maps. Agent-specific NPS scores have helped us with targeted training and coaching. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/26/2017 "AskNicely Review " 3/5 What do you like best about AskNicely? The built in dashboard split by customer segment is very helpful, especially if you have multiple products you want feedback for. You can also heavily customize your survey, and it is a huge bonus that all of the surveys are mobile responsive. Review collected by and hosted on G2.com. What do you dislike about AskNicely? Customer support is sometimes slow and a bit abrupt; I often find that I have to ask multiple times to get the my question actually answered and/or resolved. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: Has one of the fullest feature sets of any NPS provider on the market - allows you to easily segment by user type and source of review. However, its a bit hard to control your own data unless you use the API, so be sure to have engineering time set aside to implement. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We can now track our customer satisfaction in real time, which has been very helpful to our support team and leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/19/2017 "it's basic" 3/5 What do you like best about AskNicely? It is very simple to use. It asks the basic questions Review collected by and hosted on G2.com. What do you dislike about AskNicely? The limitation to be able to ask for more info for the review Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Asknicely gives companies access to their customers by asking simple and basic questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/26/2017 "A bit glichy" 3/5 What do you like best about AskNicely? I like that the interface of the dashboard is easy to take in. It's simple to configure so that it looks clean and organized. Review collected by and hosted on G2.com. What do you dislike about AskNicely? About half the time I try to create a custom view on the dashboard, the custom time view is buggy and won't save my progress. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Being able to grab quotes from users about the product--good and bad--is a huge asset to us in product development. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AskNicely? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AskNicely ](https://www.g2.com/products/asknicely/discussions/new) ![Drew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew A.") DA Drew Adler β€’ Last activity over 2 years ago Does AskNicely integrate with JIRA? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/does-asknicely-integrate-with-jira) LT Lou Thurmon β€’ Last activity over 6 years ago When will AskNicely have integration with Zoho CRM? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) [ View all Discussions ](https://www.g2.com/products/asknicely/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 8% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## How much does AskNicely cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. 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