--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users find AskNicely's **ease of use** outstanding, allowing for seamless survey management and effortless feedback collection. (28 reviews) - Users value the **exceptional customer support** from AskNicely, ensuring they always receive timely assistance and solutions. (18 reviews) - Users value the **direct client feedback** feature of AskNicely, enhancing engagement and actionable insights for improved performance. (13 reviews) - Users appreciate the **helpful support** from AskNicely, enhancing their experience and ensuring customer satisfaction remains a priority. (11 reviews) - Users find the **easy setup** of AskNicely simplifies feedback collection and enhances the overall user experience. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** with AskNicely, noting the sluggish performance and lack of user-friendly features for analytics. (6 reviews) - Users find the **survey response limitations** frustrating, especially when needing to streamline contact management. (6 reviews) - Users express a need for **more customization options** in AskNicely to better tailor workflows and dashboards. (5 reviews) - Users find the **manual processes** cumbersome, especially when managing contacts and reporting without automation. (3 reviews) - Users note the need for **improvement in shout out functionality** , making it more user-friendly and efficient. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Great for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Dannie E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about AskNicely?** I love how user friendly it is for both our clients and myself as a business owner. It helps me to keep track on how well my staff are performing and what areas need to be focused on. It definatly has helped my business as we can see where we need to improve and the areas we are doing really well in. **What do you dislike about AskNicely?** There are no downsides to AskNicely. I am ver greatful for AskNicely. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me to see what feed back our clients have left so i can focus on the areas we need to work on and improve on. It is easy to log in to and track how well we are doing or how well we are not doing. It doesnt take our clients long to fill out the feedback. we get the feedback really fast from AskNicely. I always fel suported too. ### 2. Great app **Rating:** 4.5/5.0 stars **Reviewed by:** Jaivion J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about AskNicely?** The app is very easy to use. I love the interface and the response from the customers actually help me continue to perform better. I'm going to recommend this to everyone. **What do you dislike about AskNicely?** There are actually no downsides from my side. I love the app and appreciate the feedback from the customers. **What problems is AskNicely solving and how is that benefiting you?** It is allowing quick feedback from customers on our performance. ### 3. It's a good website. **Rating:** 4.5/5.0 stars **Reviewed by:** Nemanja S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about AskNicely?** It helps with custoemr feeback, it is userfriendly. Doesn't take too much time so everyone is interested in completing it. **What do you dislike about AskNicely?** Maybe just the design of the website, it can be changed for something more eye apealling. **What problems is AskNicely solving and how is that benefiting you?** feedback about my work, and further progress in the company. ### 4. Bread and butter for Customer Support team **Rating:** 5.0/5.0 stars **Reviewed by:** Vsevolod T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about AskNicely?** Simple and easy to use for new users, managers, and customers. **What do you dislike about AskNicely?** Integration with CRMs is limited by the AskNicely data model. Some advanced features are not available as self service by the platform users. **What problems is AskNicely solving and how is that benefiting you?** Collecting feedback from customers and providing a visibility on the quality of customer service to executives ### 5. Friendly-useful platform, energetic staff **Rating:** 5.0/5.0 stars **Reviewed by:** Mateo F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about AskNicely?** The simplicity and utility of the platform and the positive, energetic attitud of their team. Seamless onboarding process and the gathered feedback has been super important and on point to us. **What do you dislike about AskNicely?** Nothing so far, we just implemented AskNicely and our experience has been 5/5. **What problems is AskNicely solving and how is that benefiting you?** Centralizing our clients feedback. ### 6. Easy to manage & respond to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about AskNicely?** I like the platform and how it sets out our reviews. The system makes it easy for me to respond to all customers, both positive and negative. **What do you dislike about AskNicely?** There is nothing I dislike. I do have an issue where I can't see some of my teams comments, making it a challenge to see the history. But I think it's a local problem, not a 'disklike' of AskNicely **What problems is AskNicely solving and how is that benefiting you?** AskNicely enables us to monitor thefeedback we get from our customers. We make imporvments with the contrustive comments, and we can commend our staff for any call-outs. ### 7. AskNicely for Junior Sport Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about AskNicely?** AskNicely helps our business apply direct support to programs who may need support in creating better experiences and environments for our participants. It's easy to use and our staff have real time visibility of how their programs are tracking from feedback recieved **What do you dislike about AskNicely?** We have such demand across the wider business, we'd like to be able to segment different teams data and isolate responses so other departments only see their relevant information. **What problems is AskNicely solving and how is that benefiting you?** Increasing customer satisfaction and ensureing our programs are leading sector wide ### 8. AskNicely is Awesome **Rating:** 0.0/5.0 stars **Reviewed by:** Anderson C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about AskNicely?** I like how quick it is and how it helps the whole team to get customer's reactions and opinions, as a matter of fact we can improve our services or keep up the good service we provide. **What do you dislike about AskNicely?** So far, I like all. AskNicely is wonderful. **What problems is AskNicely solving and how is that benefiting you?** We are getting a good feedback from customers, that helps us grow and improve our services. ### 9. This survey system has revolutionized the way we monitor our customer service interactions! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about AskNicely?** We learn about customer issues/grievances faster than we ever did before. This gives us an opportunity to rectify them with extreme speed. For us, this has been pivitiol and turning those customers around. **What do you dislike about AskNicely?** The Mobile app could be uptaded, for sure. **What problems is AskNicely solving and how is that benefiting you?** This platform allows us to discover and attempt to solve customer grievances at an extremly fast pace. ### 10. A big help to improve customer satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about AskNicely?** In the past, we struggled to get good feedback about our performance in the Service area. With AskNicely, getting feedback without overloading the customer with boring surveys is very easy. The surveys are quick and fun, and you can put a time that needs to pass between the surveys. **What do you dislike about AskNicely?** I would wish to have the option to do anonymous surveys without sending a link the people have to click to participate. So far this is the only little "complaint" I have. **What problems is AskNicely solving and how is that benefiting you?** Before AskNicely we were doing surveys with our people in the back office. It was very resource-consuming and the customers never gave objective feedback. Furthermore, surveys were long and unattractive. The results were not very representative/objective. With AskNicely we saved a lot of resources and customers are happy since the survey takes not even a minute. We can now focus on problem-solving rather then data collection. ### 11. The Technician Moxie Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about AskNicely?** The email response is amazing, I appreciate getting my review status asap! **What do you dislike about AskNicely?** The app needs work on Google phones my google pixel 7 pro, phone doesnt load on the app sadly. **What problems is AskNicely solving and how is that benefiting you?** Ask nicely is working on getting our reviews from our customers to us as quickly as possible! ### 12. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty O. | Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about AskNicely?** It's simple to use and the customer support is great. **What do you dislike about AskNicely?** Nothing, it has a number of features that are fit for our purpose. **What problems is AskNicely solving and how is that benefiting you?** It enables us to track our customers experience when using our service, it is easy to use for our customers. ### 13. A valuable tool used to connect to clients and their needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about AskNicely?** Easy to use and montior member feedback and engagement **What do you dislike about AskNicely?** I cannot think of any specific negative to note **What problems is AskNicely solving and how is that benefiting you?** It provides a platform for cleints that train outside of staffed hours to provide feeback ### 14. HELPS US IMPROVE **Rating:** 5.0/5.0 stars **Reviewed by:** Carla F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about AskNicely?** IT´S A VERY SIMPLE PLATAFORM, FRIENDLY FOR ANYONE, AND IT PROVIDES YOU THE SCORES YOUR CUSTOMERS GIVE TO YOU IN ORDER TO IMPROVE YOUR PERFORMANCE AND BRING THE BEST OF YOU **What do you dislike about AskNicely?** THE BEST PART IS THAT YOU CAN BE IN CONTACT WITH THOSE GIVING YOU THEIR COMMENTS AND YOU CAN REPLY BACK AND STAY IN TOUCH SO THEY CAN FEEL HEARD AND IMPORTANT TO YOU. **What problems is AskNicely solving and how is that benefiting you?** I CAN HEAR MY CUSTOMER´S OPINION´S, WHAT RATES THEY GIVE ME AND MY TEAM, WHERE WE CAN IMPROVE AND ALSO IT´S GOOD FOR THOSE REVIEWS WHERE THE CUSTOMERS CONGRATULATES MY TEAM SO THE FEED BACK KEEP US MOTIVATED AND WANTING TO KEEP IT UP ### 15. Spectacular Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about AskNicely?** It is user-friendly and gave realtime updates with no lags or latency at all :) **What do you dislike about AskNicely?** none so far everything is perfectly okay **What problems is AskNicely solving and how is that benefiting you?** none so far ### 16. Wonder ful and simple tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about AskNicely?** I really like the way I am able to get my teams NPS socres as fast as possible I just log in and click the date range and names I Need , I can even filter per department making getting departments NPS just as easy. **What do you dislike about AskNicely?** I dont like that I'm not able to retrieve the indivudual Nps score for each review.Its possible i dont know how to do it but thtas ab0ut it **What problems is AskNicely solving and how is that benefiting you?** Ask nicely is our customers voice , They normally give us soem very productive critisim and if they not ranting We can see how they Raving making it so easy to indentify who our Top agents is. ### 17. User-friendly Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Serafina T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about AskNicely?** AskNicely is a very easy-to-use service which provides easy access to customer responses and invaluable information required for business to improve their customer service. **What do you dislike about AskNicely?** Gaining access to some reports. I did have some trouble exporting all comments. **What problems is AskNicely solving and how is that benefiting you?** AskNicely collates responses from customers in a simple way and I receive emails from via the customer response system everyday. This helps us keep in the loop. ### 18. AskNicely Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi W. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about AskNicely?** System is user friendly and the questions aren't asked over and over again! **What do you dislike about AskNicely?** I had no issues at all. There is nothing that I dislike! **What problems is AskNicely solving and how is that benefiting you?** Being able to share exactly how important some of my co-workers are! This is a perfect fit for the culture of our complany. ### 19. Co-founder most likely automates personal-like emails promising $25 Amazon gift cards for a review. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2023 **What do you like best about AskNicely?** It's a good CX platform, however, I am very put off by how they try to get reviews on G2. **What do you dislike about AskNicely?** They promise an Amazon gift card for a review. Whether you do a review or not, you get nothing. If you want feedback, simply message them if they could take the time. Don't promise something you won't do. **What problems is AskNicely solving and how is that benefiting you?** Collecting user feedback about our service. ### 20. Easy to use and the team of people are really helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about AskNicely?** AskNicely has a simple and easy-to-use platform that I was able to learn quickly. I had an extremely short timeline to launch a Customer NPS survey, and in less than 48 hours, I was able to build and lunch it (with some help from AskNicely's wonderful Customer Support Team). **What do you dislike about AskNicely?** Some of the reporting capabilities feel limited in what it offers from an analytics standpoint. That said, this may be due to a lack of understanding on my part, and I could be singing a different tune in time! **What problems is AskNicely solving and how is that benefiting you?** Asking and receiving unbiased feedback from our customers so we can learn as an organization and continue to make meaningful improvements to delight, retain, and grow our customer base. ### 21. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Karen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about AskNicely?** Reports and stats with feedback so i can better understand where improvements need to occur. **What do you dislike about AskNicely?** I don't dislike anything about AskNicely. **What problems is AskNicely solving and how is that benefiting you?** n/a at this time ### 22. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chasity H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about AskNicely?** Easy feedback, easy to read, and easy to respond to our patients! **What do you dislike about AskNicely?** The app can sometimes be hard to figure out, it may be user error though! **What problems is AskNicely solving and how is that benefiting you?** It really lets the patient tell us what goes on in there appts. A lot of patients never say anything because they do not want to leave a bad review but this is very appt focused instead of an overview of the office. ### 23. Excellent NPS management service. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about AskNicely?** Our AskNicely service works well and manages our data in an easy to access format. **What do you dislike about AskNicely?** The only thing I could say here is that it's tough determining possible "bot" serveys. **What problems is AskNicely solving and how is that benefiting you?** Less of a problem, but just getting valuable feedback helps close a valuable communication loop. Getting a glimps of customer loyalty really helps us determine areas of concern and work to shore those up. ### 24. Customers of Ask Nicely for 2 years now, they have always been helpful with our goals. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about AskNicely?** Ask Nicely have been very supportive with our goals in helping us improve our customer experience at Budget Energy **What do you dislike about AskNicely?** I love ask nicely, it's easy to use but the reporting could be improved **What problems is AskNicely solving and how is that benefiting you?** Issues within our business processes and pain points we can improve. ### 25. Enjoy raw feedback from patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about AskNicely?** Ever since our company joined ask nicely even our patients we thought always had a great experience has been able to give raw feedback so we can change as an office to what they need! **What do you dislike about AskNicely?** Sometimes the layout can be confusing switching betwee app desktop. **What problems is AskNicely solving and how is that benefiting you?** They have held trainings to help navigate the software. ### 26. Very insightful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about AskNicely?** The awareness it creates around your customer base. **What do you dislike about AskNicely?** The disability to filter certain customers or emails... **What problems is AskNicely solving and how is that benefiting you?** Customer issues. ### 27. Comprehensive tool, easy to use interface, great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Dynes A. | Client Value Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about AskNicely?** The interface is very comprehensive - enough for us to use across many thousands of corporate travel customers and provide feedback to hundreds of accounts. Very easy to use and set up. We looked at many providers before deciding AskNicely was the best fit for us. **What do you dislike about AskNicely?** I'd like to see more options for sending deatiled dashboards (including full comments) directly to key stakeholders without them requiring an AskNicely account to see all information. **What problems is AskNicely solving and how is that benefiting you?** We get immediate feedback from clients and can action or provide this to various departments withou our business to track improvements. ### 28. Very useful little tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about AskNicely?** The way the survey is delivered to the customer, it's very easy to fill in, which must boost the response rate. **What do you dislike about AskNicely?** I haven't found a dislike yet, it has covered our requirement completely. **What problems is AskNicely solving and how is that benefiting you?** Live tracking of our NPS score, bringing customer feedback to front of mind for our whole internal team, whether they're customer facing or not. ### 29. Great intuitive software that provides valuable insight **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | General Manager QLD, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about AskNicely?** Ease of use and value adding data. Ease of reporting. **What do you dislike about AskNicely?** Nothing really, its a really great product. **What problems is AskNicely solving and how is that benefiting you?** General business pulse providing valuable insight to the teams and thier respectivbe trends. ### 30. Effective and efficient review software **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah A. | Marketing and Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about AskNicely?** the entirety of the customer feedback features. **What do you dislike about AskNicely?** none as far as i can tell, the product works as desired. **What problems is AskNicely solving and how is that benefiting you?** Ask nicely provides a smooth and effective system for providing feedback to employees, with direct compliments from customers being able to be passed on. ### 31. Amazing support from AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about AskNicely?** Overall portal of AskNicely and support we receive. **What do you dislike about AskNicely?** There's nothing as such that I can mention! **What problems is AskNicely solving and how is that benefiting you?** AskNicely is a promosing portal for our customers to capture their overall satisfaction regarding our products and services and their overall experience with us! ### 32. Simply to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Gary P. | Director/Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about AskNicely?** Allows good feedback on our perfromance . Easy to use and understand. **What do you dislike about AskNicely?** Nothing I can put my finger on does what its suppose to do. **What problems is AskNicely solving and how is that benefiting you?** Provides NPS feedback on our performance as coaches in an easy to use system both for our clients to complete and coaches to review. ### 33. Easy to use. Will give great insights into the experience of your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kasey P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about AskNicely?** Easy to use. Reviewers are able to provide great feedback on their experience. Very interactive expereicne. Great system to help evaluate internal processes. **What do you dislike about AskNicely?** If only a handful of people respond then it could paint a skewed picture on the expereicne of the customers. **What problems is AskNicely solving and how is that benefiting you?** Expereicne of particpants. Performance of staff. Quality of program ### 34. AskNicely is intuitive and offers great functionality for tracking customer advocacy and NPS. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about AskNicely?** AskNicely has a great approach to partnership, super helpful and their platform is easy and efficent. **What do you dislike about AskNicely?** Nothing at the moment, I'd like more insight into our data the more we use the tool. **What problems is AskNicely solving and how is that benefiting you?** We are able to track any detractors and frustrations and then we rectify our processes and ways of working. ### 35. AskNicely suits all of our needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Madison S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about AskNicely?** We use AskNicely to send multiple surveys across different business units - we have surveys in a variety of languages & covering a variety of use cases. AskNicely has made it easy to centralize operations for all of these. **What do you dislike about AskNicely?** It can be a bit confusing to set up surveys that target the same group - we have a survey that goes out after launch & one that is more continuous. It was a little counter intuitive to set up the after-launch one, but Support was very reactive/helpful. **What problems is AskNicely solving and how is that benefiting you?** We use AskNicely to assess the performance of our Customer Success team & to help inform gaps in our product. Moving forward we will also use it to rate our service partners. ### 36. Performance Feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about AskNicely?** The Constructive feedback helps categorize what areas of customer service customers feel are important when interacting with the frontline team. **What do you dislike about AskNicely?** The negative aspects of the AskNicely app are that comments are made about irrelevant information that does not relate to the service provided onboard. Eg:race, gender, appearance. **What problems is AskNicely solving and how is that benefiting you?** Are we being consistent to the product we are offering onboard . Is our training showing key factors that demonstrate we are doing the right thing. ### 37. A really user friendly, great software that gets everything you need in terms of feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about AskNicely?** User friendly interface makes it easy to use and navigate. **What do you dislike about AskNicely?** There is not anything that is notablely an issue when using AskNicely. **What problems is AskNicely solving and how is that benefiting you?** Helping us gain a better in depth understanding on our customers experience across multiple areas of the business. ### 38. Does the trick and then some **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about AskNicely?** Their system is very easy to use and integrates with slack and Gainsight. **What do you dislike about AskNicely?** Downsides are few. Maybe if there was a way to better stratify satisfaction across the accounts versus just users, that could be useful. **What problems is AskNicely solving and how is that benefiting you?** Get sentiment about our users, share that with all our employees. And integrate those sentiments into our workflows to recognize and respond to customers needs. ### 39. Concierge **Rating:** 5.0/5.0 stars **Reviewed by:** Ethel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about AskNicely?** Quick resonses to our calls and giving us feedback **What do you dislike about AskNicely?** allow messaging to those who review our calls **What problems is AskNicely solving and how is that benefiting you?** I haven't had any problems ### 40. Delightful NPS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matilda S. | VP of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about AskNicely?** It's simple for our clients to use, and the results are meaningful. The website connector is also a straightforward way to add reviews to our website. **What do you dislike about AskNicely?** I don't think there is a downside. I really like it and have used it since it started. **What problems is AskNicely solving and how is that benefiting you?** AskNicely allows us to keep a finger on the pulse of our clients. It's also a useful way to avoid churn. ### 41. Very positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about AskNicely?** AskNicely provides a very clear snapshot of our standard customer service level while also providing otherwise missed opportunities to resolve customer concerns **What do you dislike about AskNicely?** There is nothing that I can think of that I dislike about it **What problems is AskNicely solving and how is that benefiting you?** We get a much higher response rate with AskNicely than we did with older-style surveys. We also achieve higher team engagement with the results as we display them in our office for all to see. ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chynel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about AskNicely?** I love the communication between customers and the company **What do you dislike about AskNicely?** I dont dislike too many things ab out ask nicely. **What problems is AskNicely solving and how is that benefiting you?** Customer service and quality of services ### 43. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Chiara S. | Client Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about AskNicely?** How fast and prompt everyone is to help. **What do you dislike about AskNicely?** The downside is how segmented everyone's positions are. **What problems is AskNicely solving and how is that benefiting you?** How to better optimize my experience with the app. ### 44. Excellent tool for the business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about AskNicely?** I love that we can get feedback from our clients almost automatically. **What do you dislike about AskNicely?** There isn't much to dislike, honestly, it does a pretty good job all round. **What problems is AskNicely solving and how is that benefiting you?** We are getting the feedback from our clients about our service, which is helping us identify where to improve. ### 45. Well constructed, easy to use, accurate platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ed L. | Sr. Director of Services & Technology (Customer Success), Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about AskNicely?** AskNicely is easy to interface with, import contacts, construct surveys, and analyze and report results. It's very efficient to use and all import/export capabilities are simple to utilize. **What do you dislike about AskNicely?** Managing different default/custom configured surveys. **What problems is AskNicely solving and how is that benefiting you?** Net Promoter Score surveying. It's providing our organization with key customer insights that are actionable. It also excels in managing contacts and their responses. ### 46. Gathers Important Voice of the Customer Data & Quick Support Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about AskNicely?** You can use AskNicely to gather important information from your customers. You can break the data out by specific products, which allows us to understand which products are doing well and which need more help. Also, you can hear right from the customer when they leave a comment. This gives us valuable insight. **What do you dislike about AskNicely?** I wish we could make edits to a survey when we send it out via a link. We are capturing more customers via social media by sending a link to our survey, but we are unable to document their name/email when we send it that way. **What problems is AskNicely solving and how is that benefiting you?** Allows us to capture the voice of the customer efficiently. We can hear feedback from a wider array of customers, not just people who decide to leave a review on our website or from the retailer they bought it from. We can be more customer-centric this way. ### 47. Very Easy and Amazing Results **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about AskNicely?** It is extremely EASY and the results are regular and accurate. **What do you dislike about AskNicely?** Everything works amazing and I have nothing to dislike. **What problems is AskNicely solving and how is that benefiting you?** Keeps my team on point and inspired to never let their service slack, yet to always deliver the best. ### 48. Easy to use, flexible system **Rating:** 4.5/5.0 stars **Reviewed by:** Val C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about AskNicely?** Its easy to set up feedback campaigns and keep track, good support **What do you dislike about AskNicely?** As in the UK timezones don't allow for an immediate response from support although I do get responses within 24 hours **What problems is AskNicely solving and how is that benefiting you?** Understanding customer pain points and moments of delight ### 49. Effective customer satisfaction feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** St John V. | Product Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2022 **What do you like best about AskNicely?** AskNicely is quick to set up and integrate, and the format and simplicity appears to result in good customer participation and feedback. The dashboard function provides a way of sharing the feedback with wider staff by presenting the data onto a dedicated monitor in a shared space. **What do you dislike about AskNicely?** Some of the Icons and functionality are confusing, such as; a hammer crossed with a pencil is called Survey but contains all the templates) and a lightning bolt for Workflows. Also, it would be nice to have a list of the different contact data sources on one page, maybe under a tab on the Contacts page. **What problems is AskNicely solving and how is that benefiting you?** We can ask different questions to different customer segments and see all the results in one place. The feedback and NPS score helps us zero in on areas that may need attention, such as poor communication or product issues. ### 50. Valuable voice of customer integrated easily to Intercom **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about AskNicely?** Getting insights into how customers feel about our product and having the NPS score readily available as a business metric but also at an individual level within Intercom for targeted follow up and campaigns. The integration with Intercom is really valuable. We can filter users by intercom scores, the customers we target for NPS surveys are sourced from a pre-built segment query in intercom, which can then be tracked for a separate metric across that group within AskNicely. **What do you dislike about AskNicely?** Not much. The product is pretty easy to use. It would be good to have a bit more flexibility in the types of follow-up questions that can be asked, but that's a minor thing. Would also like to see some additional logic in the themes scoring. Currently it provides a score based on the existence of certain words in a response. It would great if this could have some combination logic, such as word 'xxxx' AND 'yyyy' in the same response. **What problems is AskNicely solving and how is that benefiting you?** We have always been able to get customer satisfaction ratings out of Intercom, but that is more a reflection of customer satisfaction with our support function rather than the product itself and only covers the minority of users who interact with our support team. AskNicely gets feedback from a broader user base. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+18%3A25%3A25+-0500&secure%5Bsession_id%5D=c699ad4b-5855-4efc-a3c6-5b20393f45e1&secure%5Btoken%5D=207dfc4b5642d75ca65f141bbd3f90dc72be9fbf60430594f3396ae25bdade42&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,192 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)