--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users appreciate the **ease of use** of AskNicely, benefiting from its user-friendly setup and automated question generation. (33 reviews) - Users praise AskNicely's **exceptional customer support** , highlighting the responsive and helpful nature of their team. (22 reviews) - Users value the **fast and effective feedback collection** by AskNicely, enhancing transparency and customer satisfaction measurement. (16 reviews) - Users commend the **exceptional support** from AskNicely, maximizing value through regular check-ins and quick resolution of queries. (14 reviews) - Users enjoy the **easy setup** of AskNicely, appreciating quick data integration and helpful support throughout the process. (11 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (10 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Response Efficiency (9 reviews) - Customer Focus (8 reviews) - Customization (8 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely, noting sluggishness and lack of CRM integration hampers efficiency. (6 reviews) - Users feel the **limited customization** in AskNicely restricts effective feedback management and hinders user experience. (6 reviews) - Users find **survey limitations** frustrating, particularly with deleting contacts and sending shout outs efficiently. (6 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (3 reviews) - Users find the **manual processes** tedious, especially when managing contacts and reporting data efficiently. (3 reviews) - Data Management (2 reviews) - Users feel there is **improvement needed** in simplifying shout outs and enhancing integration with Salesforce. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) ## AskNicely Reviews ### 1. Get to know what your customer like and what they don't like **Rating:** 5.0/5.0 stars **Reviewed by:** James T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AskNicely?** The best thing about AskNicely is the opportunity to have a second chance to get it right if the communciations were not clear first time. Even if we can't do anything more we can still provide more of the 'why' to our customers. Reading the comments on the 10's are equally valuable as it reinforces what customers love about us when we get it right. **What do you dislike about AskNicely?** Nothing really. It is a very quick and easy response experience for customers, team leaders and management can easily review the scores and follow up with congratulations to staff or ask if we have gone back to the customer with a follow up. **What problems is AskNicely solving and how is that benefiting you?** We set and collect tax. When we can consistantly achive high customer promoters we know we are doing a great job for our community and know that we understand what each customer needs, and how we can improve. ### 2. Ask Nicely, a very good way to get feedback with NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about AskNicely?** The easy way to send surveys to our customers, the way ask Nicely provide an exact feedback and the control of the NPS score. Also everytime a customer provide us a feedback we can contact them immediately. The support for the customer is really good, and the ease of implementation on everyday tasks is magnificent. The frecuency that we use the site help us to get better reviews. The integration within the company policy also is great. **What do you dislike about AskNicely?** It's still missing the dark mode but apart from that everything is excellent! **What problems is AskNicely solving and how is that benefiting you?** CSAT score and feedback, NPS Score, Customer Needs, Solving issues. Customer troubleshoots. ### 3. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** solomon r. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about AskNicely?** Excellent App for Easy Navigation and Daily Use **What do you dislike about AskNicely?** there is nothing to dislike when you like already **What problems is AskNicely solving and how is that benefiting you?** it helps us to connect with the clients easily ### 4. Great Way to Automate Communication and Review Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about AskNicely?** It's easy to use, review feedback and set up automated communication to track client success metrics. I use it just about every single day! **What do you dislike about AskNicely?** No complaints so far, customer support has been phenomenal when we've had questions. :) **What problems is AskNicely solving and how is that benefiting you?** Getting feedback from clients, quickly! ### 5. An easy to implement and use "Voice of Customer" system with an unique UI **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin J. | Director Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about AskNicely?** In my research I found asknicely to be the only tool that provided a unique "Live Chat" experience of taking a survey. This is the feature that we absolutely love about Asknicely. Apart from this the support team is fantastic. Special shout out to Jason for always providing technical guidance promptly and supporting us in every tricky request. The system is super ease to use and implement. We use it for our monthly employee survey as well as customer NPS and exploring integration options with the new CRM we are onboarding. I love the fact that you can trigger a survey with a simple email to asknicely, if full integration is complicated. **What do you dislike about AskNicely?** The built in reports and graphs are not that great so I find the best approach is to export the response excel and then go about creating reporting manually. All the information is available within asknicely responses, so a more richer reporting functionality within the system would save a lot of work. **What problems is AskNicely solving and how is that benefiting you?** It provides our customer and employees with an easy, interactive way of providing feedback. We did not have a Voice of Customer or a Voice of employee system in our company and this one system solved both these requirements for us. ### 6. Met all expectations- with smiles! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Y. | Co-Founder/ Co-Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about AskNicely?** It's a tie between the SUPER user friendly platform and the service we've received every step of the way. No question is silly or dumb, and they were incredibly patient with our company's specific needs. **What do you dislike about AskNicely?** We have not found anything to dislike. Like most sales processes, the handoff from the first sales rep to the onboarding specialist and account manager was a little uncomfortable at first, but I think that was just an emotional response to change. Everyone was great and I completely understand the specialized roles. **What problems is AskNicely solving and how is that benefiting you?** We had been surveying our customers with the CNPS question for years, with a process that was very manual, limited in function, not mobile friendly, and not actionable. It was creating more problems than solving them. AskNicely improved our customer's survey experience, which helps us appear more professional and take real action sooner! The automations are also saving us hours each month. ### 7. AskNicely is a great resource for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Angela L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about AskNicely?** Once set up, it is super easy to use and helps us easily track our customer's feedback. Having real time reactions to customer feedback is so crucial to retain and help our customers. **What do you dislike about AskNicely?** So far, nothing that I can think of! I have not experienced any issues using the software in any way. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us better meet our NPS goals, and using real-time customer feedback makes this easy to do. We can easily see individual feedback and quickly respond to it. ### 8. New Customer - Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about AskNicely?** I like the people I've met and worked with through AskNicely. They have all gone above and beyond each step of the way: Morgan with sales, Jomar with onboarding, and Chris with support and education. No subject has been rushed. Every accommodation has been made to ensure a smooth launch, and all questions have been addressed with concise, knowledgeable answers. My experience with AskNicely makes me confident that we will successfully run campaigns that provide value to Tectonics. In summation, it's been a great experience that I only see getting better. **What do you dislike about AskNicely?** I don't have anything to put here at the moment. Which is good, yes? **What problems is AskNicely solving and how is that benefiting you?** We are using AskNicely to show our customers that we care about their experience and as an opportunity to give constructive feedback, voice their concerns, or address specific matters. ### 9. Journey with AskNicley **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about AskNicely?** As a first time administrator of the eNPS, I was very impressed with their customer service and knowledge to help guide me through the process. From the initial setup to the execution of surveys and analysis of results, Ask Nicely's platform proved to be incredibly intuitive and efficient. The customization options allowed us to tailor the surveys to our specific needs, ensuring that we captured relevant feedback from our employees. The support and guidance provided has been exceptional. Breanne has been a rock star! Made the implementation and first eNPS survey outstanding. **What do you dislike about AskNicely?** Being new to AskNicely, I currently haven't found anything that I dislike, I am still learning all of the different reporting and analytic tools. **What problems is AskNicely solving and how is that benefiting you?** Ask Nicely has been an invaluable partner in our journey to elevate employee engagement and satisfaction. Their platform has streamlined the eNPS survey process, enabling us to gather actionable feedback and drive positive change within our organization. ### 10. Popular customer service program and net promoter score platform **Rating:** 5.0/5.0 stars **Reviewed by:** sandeep K. | Assistant Manager-Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about AskNicely?** Easy setup and integration, User friendly interface, Excellent customer support **What do you dislike about AskNicely?** Data export limitations, No offline access, Limited support for multiple languages **What problems is AskNicely solving and how is that benefiting you?** Its strength lies in ease of use, customisation options, and integration with popular tools ### 11. Very simple effective tool. **Rating:** 5.0/5.0 stars **Reviewed by:** steve J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about AskNicely?** Very good tool for monitoring customer satisfation. Is also a great way for customer experience teams to identify and engage with not so happy customers providing opportunities to resolve issues. **What do you dislike about AskNicely?** Can't think of anything I don't like .Its very Flexible. **What problems is AskNicely solving and how is that benefiting you?** Helps Identifiy unhappy clients and allows us to improve the services they receive. Allows us to quickly obtain great user comments and post on our website. Can also see if customer is very satisfied or not as satisfied by latest survey score allowing area manager insight without contact. ### 12. Midas Feedback Swithover **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about AskNicely?** The team at AskNicely were extremely helpful and supportive throughout our Feedback Switchover process from our old provider, to AskNicely. They did check-ins to see if we needed assistance along the way and set goals for tasks so everything could be switched over easily, making the transition seamless. They did everything they could to accommodate us, especially working with us to pull across historical data, which is now all live in their dashboard and we can see all our customer feedback in one location. I was really impressed with the quality of work and friendliness of their team. Not to mention, their system is awesome and super easy to use and navigate for everyday use. 10/10 recommend! **What do you dislike about AskNicely?** No negative comments, was a great experience! **What problems is AskNicely solving and how is that benefiting you?** Their dashboard gives us a lot more data than our previous provider, giving us more reporting functions and the ability to monitor customer experiences better. Their system also encourages our staff to be more aware of the customer's experience as they have easy access to the dashboard, which also allows them to be proactive if a customer is unhappy, and is encouraging to their work when they see a customer is happy with their experience. ### 13. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** MIra H. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about AskNicely?** Ease of implementation, customer support **What do you dislike about AskNicely?** I can not thing of anything that I have issue with **What problems is AskNicely solving and how is that benefiting you?** Monitoring customer feedback ### 14. Simple & Easy To Use Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jason G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about AskNicely?** AskNicely makes it super easy to send CSAT surveys to our customers. We have an automated report sent from our ticketing system that sends key pieces of information to the AskNicely platform on a daily basis. The AskNicely logic then reviews it and makes sure that we're not sending too many surveys to any specific customer and will automatically throttle those requests if it needs to. The engine for building surveys is incredibly easy to use as well. It has easy logic to work with which changes follow up questions based upon the customer's initial responses. **What do you dislike about AskNicely?** I wish I could natively integrate it into our ticketing system (ServiceNow) rather than having to export CSVs and email them to their platform. Other than that, it's almost perfect for our needs. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us to find scenarios when customers are both happy and left disappointed. It gives us quick feedback that we can take action on and help to improve customer experiences. ### 15. Easy access to customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about AskNicely?** I like the ease of getting regular frequent feedback from our customers. It is easy to respond to customers directly in the app to any feedback left. I enjoy being able to look back and track our progression of feedback. **What do you dislike about AskNicely?** It seems our NPS score goes down quickly easily for anything under a 7 rating . I like to track it each week. **What problems is AskNicely solving and how is that benefiting you?** Keeping contact and pulse on all of our customers even when we can't make it out to them. It helps us make sure we are maintaining quality with our customers and that we care enough to check in. ### 16. Informative and easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** caleb m. | CX Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about AskNicely?** User friendly, so easy to understand and implement **What do you dislike about AskNicely?** There is nothing really that I dislike about it, it was easy to get it working and helping our team and organization **What problems is AskNicely solving and how is that benefiting you?** Helping us see what our clients have to say and how they think about us ### 17. great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about AskNicely?** the program as it really simplifys everything for you **What do you dislike about AskNicely?** the dislike about asknicely is im not sure as of yet as i havent had any real issues since using this within our organization **What problems is AskNicely solving and how is that benefiting you?** giving us a better understanding as a whole ### 18. Simple and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about AskNicely?** We use AskNicely for our company, this has helped us understand how our customers view our services. This includes training, samples, technical services, customer service etc. We use AskNicely everyday to check our score and present it to our team every monday. Its easy to use and understand and our employees recieve feedback everyday. **What do you dislike about AskNicely?** The only downside to AskNicely is we are unable to intergrate it with our Genesys system. Other than that, i cant fault anything else. **What problems is AskNicely solving and how is that benefiting you?** Customer feedback helps us improve services and processesses. ### 19. Wonderful Customer Survey Software **Rating:** 4.5/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about AskNicely?** The function of the software is very user friendly and the support team is extremely helpful and available in real-time to help if you are confused or unsure how to set something up. The connection to salesforce and the workflows that connect to other softwares is very helpful. And the maintenance to keep things working is really non-existent. **What do you dislike about AskNicely?** Not much, the UI could be a little cleaner but it is not bad and doesnt keep me from using correctly. **What problems is AskNicely solving and how is that benefiting you?** We get a 1-10 rating for how happy our clients are with certain steps of our service. Having that quantifiable info is very valuable. ### 20. AskNicely is really helping us understand our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Cian D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about AskNicely?** It's really easy to use and it's making it easier for us to get actionable, relevant and timely feedback from our customers **What do you dislike about AskNicely?** No notes, the tool does exactly what we need it to do **What problems is AskNicely solving and how is that benefiting you?** AskNicely is allowing us to get insights from our customers at different stages of their tenure allowing us to focus our efforts on areas for improvement ### 21. Seamless Sales and Stellar Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about AskNicely?** The platform is super user-friendly. AskNicely makes collecting feedback, viewing the data and closing the feedback loop easy. There is no limit to what metrics you can collect feedback on or how many surveys you can create/send. The sales process was really smooth and comprehensive. They walk you through how to use the platform and different use cases for your business, so when you get to onboarding, your goals are outlined, and you can get to collecting feedback and improving your business. The customer service, in general, is unmatched. **What do you dislike about AskNicely?** The onboarding process was not as smooth as the sales process. There were some bumps along the way. However, they are quick to work with you to ensure you are satisfied with the solution. **What problems is AskNicely solving and how is that benefiting you?** We struggled to collect consistent feedback from all our clients at different stages in their lifecycles. AskNicely allows us to set up those touchpoints and then begin using that data to improve our business in many aspects. It is also great to automate a big portion of our feedback collection. ### 22. Improving our CSAT capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Abhay D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about AskNicely?** AskNicely Support, Ease of Use, Number of Features etc. **What do you dislike about AskNicely?** N/A. There's nothing as such! We have definitely being benefited! **What problems is AskNicely solving and how is that benefiting you?** The platform itself is very dynamic for our customers to rate us on our products and services. For us internally, we can pull number of reports for leadership consumption and can customize them very easily! ### 23. Simple and Efficient Way to Survey Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | Director of Marketing and Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about AskNicely?** AskNicely automatically sends surveys for us based on when customer tickets are closed in our platform, we have it integrated with our Zendesk platform, this is extremely efficient for us. They also don't constantly harass our customers by allowing us to limit the number of surveys an individual receives within a customizable time frame, because sometimes users can have multiple tickets a day, but they don't need to receive multiple surveys. **What do you dislike about AskNicely?** Honestly, I don't have anything to truly dislike about the platform. It has everything we need (and actually has more than we need). Simple and efficient survey management. **What problems is AskNicely solving and how is that benefiting you?** This platform has streamlined our customer success workflows by automating our surveys for day-to-day engagements, and being able to set an automatic scheduler to send our NPS scores once a quarter. ### 24. AskNicley provides timely, relevant feedback from recent customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about AskNicely?** We are able to follow up with both happy customers and those who had issues. It helps us build relationships with our customers. It is easy to use and implement. **What do you dislike about AskNicely?** Some of the emailed automated responses are too wordy. **What problems is AskNicely solving and how is that benefiting you?** Quality control, training, and building customer relationships. ### 25. Simple and Value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about AskNicely?** Setting up and configuring surveys via Asknicely proved to be a breeze and their support team promptly addresses any inquiries within a day. Ultimately, Asknicely offers excellent value for the money. **What do you dislike about AskNicely?** not much, but a few improvements in the ability to configure auto-triggering at various times for different survey sets as opposed to the current single time slot for all the sets would be great. **What problems is AskNicely solving and how is that benefiting you?** Helps in capturing the customer sentiment in their journey with us. ### 26. AskNicely's team is truly amazing, delivering unparalleled guidance and exceptional customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about AskNicely?** Aside from the amazing onboarding team, I truly appreciate the level of granularity the platform allows for. **What do you dislike about AskNicely?** Due to the amount of features, AskNicely's platform isn't as user-friendly and a bit wonky to navigate through. That said, I've used multiple platforms in the past, the team with AskNicely assists through the process. **What problems is AskNicely solving and how is that benefiting you?** Customer satifaction surveys for both transactional and long-term relationship management. ### 27. From the horses mouth. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about AskNicely?** Receiving honest feedback from our customers is the best tool to use when giving direct feedback to our crew. Timely responses allow for quick turnaround regarding any issues or compliments given. **What do you dislike about AskNicely?** The app isn't as detailed as the laptop version. I'm saying that I prefer to look at the laptop version. **What problems is AskNicely solving and how is that benefiting you?** It helps us look at the issues our passengers are experiencing and also what they are liking. This, then becomes an integral part of our ongoing commitment to great service as an airline. ### 28. A Game-Changer for Customer Feedback - AskNicely Earns Five Stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Dante B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about AskNicely?** I have used AskNicely as customer feedback tool, and the results have been nothing short of remarkable. The platform's intuitive interface and customizable surveys made gathering insights a breeze, and the real-time feedback alerts empowered us to address concerns swiftly. AskNicely's NPS tracking and robust analytics have become invaluable tools for measuring customer loyalty and steering our business toward continuous improvement. What truly sets AskNicely apart is its exceptional customer support. The responsive team ensures a seamless experience, making AskNicely our go-to solution for elevating customer satisfaction. Five stars without hesitation – AskNicely has transformed the way we connect with our customers, and we couldn't be more impressed! **What do you dislike about AskNicely?** Nothing. It's simple and intuitive. It's just what we need. **What problems is AskNicely solving and how is that benefiting you?** ticket feedback ### 29. The Best For Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about AskNicely?** AskNicely has transformed how we get feedback from customers. The importing of customer information and sending of surveys is automated, and we can reply directly to the survey responses, allowing us the opportunity to help any customers who had a poor experience. The AskNicely team is also great - we can reach out at any time to get technical help or ask questions about survey best practices. **What do you dislike about AskNicely?** I've been very happy with all aspects of AskNicely. **What problems is AskNicely solving and how is that benefiting you?** Prior to AskNicely we had to send multiple Net Promoter Score surveys to track all of our offerings - and we had to send each group manually! It was a lot of work, the data was in different places, and it was hard to compare. With AskNicely, all of the work has been automated, and we can view everything from a single dashboard. I've saved hours of work per week with AskNicely. ### 30. Simple and slick service making is easy to close the feedback loop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about AskNicely?** The system is easy to use and gives real-time results that we can share clearly across the whole business.It makes it easy to monitor our customers' experience and close the loop. It has allowed us to bring the NPS score to life and for all colleagues to trive to improve. Thanks AskNicely. **What do you dislike about AskNicely?** Nothing at this time. We are happy with the Asknicely platform, and they continue to make improvements all the time. **What problems is AskNicely solving and how is that benefiting you?** We have had increased responses by the slick survey, and the ability to pinpoint root causes for improvement has been invaluable. ### 31. Excellent tool for a manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AskNicely?** I am constantly using AskNicely every day. It helps me keep track of how my team members are doing and also gives me solid data to share. I use this as a springboard to identify where my team members are lacking AND where they are excelling in customer service. **What do you dislike about AskNicely?** Can't think of anything I dislike about it. **What problems is AskNicely solving and how is that benefiting you?** Like I said, it helps me identify areas of potential for my team members. For example, I have a team member who has had several poor ratings and the common thread from the comments was that the clients felt there was a lack of urgency. This helped identify the need which gave us a direction in creating a plan for her to focus on. ### 32. Great Resource for us to maintain customer focused great experiences in store and via delivery! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about AskNicely?** The fact that I can filter survey questions to specific departments Sales, Delivery, Customer service and get a feel for how all are doing! **What do you dislike about AskNicely?** No issues! I do not see any thing yet that I dislike! **What problems is AskNicely solving and how is that benefiting you?** TO identify by department where our gaps are as an organization is huge! ### 33. Easy for patients and supporters to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about AskNicely?** The star rating is easy for patients / supporters, who are affected by cancer and cancer treatment, to use. Those with whom English is second language also find it easy. The tone of the messages are friendly and approachable so many take the time to write a comment. This has allowed us the ablity to provide current feedback for the organisations Board and look at overall themes. A useful measure of service effectiveness. **What do you dislike about AskNicely?** The ability to adapt to add extra fields. There has been slowness to reply via email recently. Not sure if this is due to staff turnover. It would be good to have an account manager with whom we can approach (or if they leave) pass on to the new person. **What problems is AskNicely solving and how is that benefiting you?** Service delivery feedback. ### 34. Amazing site! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessyka H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about AskNicely?** It is so easy to use and great to really get accurate feedbacks from patients about what works and doesnt work for them in our practice. The customer service is amazing they do great at getting back to you. **What do you dislike about AskNicely?** I wish we were able to have a drop down to let patients tag team members to their reviews so we can get a better idea of who they want to share reviews on. **What problems is AskNicely solving and how is that benefiting you?** Letting us know what we need to improve on when it comes to areas in the office or certain experiences. ### 35. Automates data collection and analysis nicely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about AskNicely?** - Ask Nicely makes it easy to regulary collect feedback from customers using a automated and scheduled process. - With the integration of additional customer data the segmenting of feedback by region, product, assigned staff, etc is really easy. - Best of all the automated reporting function makes it easy to derive and share insights and trends with minimal additional handling. **What do you dislike about AskNicely?** - Nothing to report. Ask Nicely meets our needs. **What problems is AskNicely solving and how is that benefiting you?** 1. Consistently gathers customer feedback in a way that is not ownerous on our team or the customer. 2. Saves us time in aggregating and analysing the data. ### 36. Easy set up and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Marketing Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about AskNicely?** Our dedicated customer success Manager and technical support help does launch our surveys quickly and efficiently. I felt like a valued customer from my first conversation with our sales rep. The easy integration was also so fast and easy. **What do you dislike about AskNicely?** Honestly, I cannot think of anything that I don't love about AskNicely. **What problems is AskNicely solving and how is that benefiting you?** We needed to install a CSTAT program for a technical support team and we needed regular check-ins with our current customers. Ask nicely has allowed us to keep a better eye out for churn risks and identifying happy customers. ### 37. Ask Nicely is a great tool to gauge customer satisfaction and enagage with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about AskNicely?** Easy-to-use interface, team scoring and "Shout-out" feature **What do you dislike about AskNicely?** Switching between Beta app and original app **What problems is AskNicely solving and how is that benefiting you?** Ask Nicely allows me to engage with customers in real-time. ### 38. User friendly, great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about AskNicely?** Our customers like the way the surveys are delivered and also we as coordinators for customer support like how easy it is to use. **What do you dislike about AskNicely?** I like everything and can't think of anything else that needs to be added to the interface. **What problems is AskNicely solving and how is that benefiting you?** It allows the customer to review our customer service. With AskNicely, all I need to do now is get back to the customers once they have submitted a comment or review. ### 39. Easy & Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Diego P. | Head of Revenue Operations, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about AskNicely?** I love how AskNicely is so intiutive to use. Is implementation of the product and the connection with salesforce is flawless. Their team from Sales to Customer Success is amazing. **What do you dislike about AskNicely?** I would prefer if Ask Nicely could help clients with stronger suggestions on how to ellaborate the NPS Questionare. overall will recommend. **What problems is AskNicely solving and how is that benefiting you?** Understanding what is the perception our clients have of our customer success team and how can we improve our client relation. ### 40. AskNicely - An Excellent Product For Companies That Value Customer Feedback !!! **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AskNicely?** Being able to accurately gauge experience and satisfaction is a key tool in developing a strong relationship with our clients. Having the ability to review feedback from our clients in real time allows us to implement changes designed to elevate the client experience and provides space to acknowledge postive feedback from our clients as well. AskNicely's product/service team has been responsive and easy to work with when assistance is needed. **What do you dislike about AskNicely?** Nothing to dislike - it's a great tool in developing business strategies. **What problems is AskNicely solving and how is that benefiting you?** Using the product has helped in establishing focus on areas where we are excelling and areas where we can improve. ### 41. Great interface to view member satisfaction! **Rating:** 5.0/5.0 stars **Reviewed by:** Alaina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about AskNicely?** Ask nicely takes the work out of asking for reviews. Becuase the reviews arent posted anywhere public, members are more likely to be honest in sharing their thoughts. It is great to be able to see the quality of review quantified into a score. **What do you dislike about AskNicely?** So far, I haven't come across anything that I don't like. **What problems is AskNicely solving and how is that benefiting you?** Itentifying detractors and "ambassadors"/attractors ### 42. Ask nicely business review **Rating:** 5.0/5.0 stars **Reviewed by:** Grant C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about AskNicely?** Appreciate its ability to gather real-time feedback, measure Net Promoter Score (NPS), and identify areas for improvement in customer satisfaction. **What do you dislike about AskNicely?** Integration difficulties, cost, or the learning curve for using the platform effectively. **What problems is AskNicely solving and how is that benefiting you?** Feedback Collection, Net Promoter Score (NPS) Measurement, Real-Time Insights,Data Analysis and Reporting, Employee Engagement ### 43. Askniely continues to support my company on every need! **Rating:** 5.0/5.0 stars **Reviewed by:** Candice P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about AskNicely?** Their responsivness has been A HUGE win for my team; they continue to develop our software for our needs. We are so appreciative of this team. **What do you dislike about AskNicely?** nothing! I love everything thus far from Asknicely **What problems is AskNicely solving and how is that benefiting you?** He is bettering our survey systems; our mobile options, our ability to report on our data and to organize it! ### 44. Excellent Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about AskNicely?** I really like being able to have a hands-on feel to what happens between my Technicains and their customers. I love all the positive feed back and the custructive critisism helps me know what to work on with me staff. **What do you dislike about AskNicely?** Navigating the dashboard is a little cludgy. There is a ton of information and multiple ways to drill down into how customers feel about the service we provide but it can be a little cumbersome trtying to find specifics. **What problems is AskNicely solving and how is that benefiting you?** It helps me adjust to the needs of our customers. By tracking responces from the customers I can see what we are doing well and where we need to improve. ### 45. Amazing customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about AskNicely?** Customer insights and feedback and easy access to the real world experience. The customer experience that we are able to provide is directly a result of the feedback we are getting through ask nicely **What do you dislike about AskNicely?** The interface can be clunky the comments section in particular. Sometimes when you write a comment but the note is not for your department it deletes the ccomment and doesnt allow you t save this can be frustrating **What problems is AskNicely solving and how is that benefiting you?** Customer journey and feedback and then being able to call them back and explain why what happened happened. Our customers are often pleasnatly surprised to actulally get a response and feel listened to ### 46. Quality tool for gathering and interacting with NPS data. **Rating:** 5.0/5.0 stars **Reviewed by:** Darel B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about AskNicely?** The Slack integration; makes getting and interacting with customer NPS responses simple and efficient. **What do you dislike about AskNicely?** So far, nothing. Hence the 10/10! It's been a great tool to have on hand from both a Customer Success and a Product Management perspective. **What problems is AskNicely solving and how is that benefiting you?** Grants us better insight into how our product end-users feel about the value they've received from their experience, especially over time. ### 47. Its a B2B app, thank helps me connect with my customers and clients **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about AskNicely?** In order to improve any services related with my customers and clients ask nicely help meand its a very smart application, with a friendly interface that allows me to connect with my customer and client. **What do you dislike about AskNicely?** nothing, everything is great! .......... **What problems is AskNicely solving and how is that benefiting you?** getting feedback from the customers were always a challange with AskNicely everything is easier than other apps ### 48. Easy and important info **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about AskNicely?** AskNicely is quick to set up and the information that's collected helps making decisions. **What do you dislike about AskNicely?** For our purposes it's effective. I could see it being useful to configure an automatic follow up. **What problems is AskNicely solving and how is that benefiting you?** We're using AskNicely to reinforce and continue excellent service. AskNicely enables customers to easily give us feedback without slowing down their day or making it feel like an additional burden. ### 49. AskNicely User **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AskNicely?** Easy to use and encourages honest feedback that can be used to improve our performance as a company. **What do you dislike about AskNicely?** The feed back is great. If possible, encouraging a bit more feedback from users who submit a rating without addressing an issue. **What problems is AskNicely solving and how is that benefiting you?** Gives us honest customer feedback we don't get normally without using AskNicely. ### 50. Product is clean, easy to use and customer support is top notch. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about AskNicely?** AskNicely is an easy tool to use. It presents as a discussion with the user rather than a questionaire. Our users have responded well to using it. Also, their customer service is incredible. They are able to jump on a call or email the way through a problem. No issue has proven too big or small for the AskNicely team. **What do you dislike about AskNicely?** The tool is a bit rigid in some of its features. Companies should make sure that this is the right tool for them. **What problems is AskNicely solving and how is that benefiting you?** Sending, tracking and analyzing surveys (both internal and external) ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+00%3A09%3A30+-0500&secure%5Bsession_id%5D=7739d01b-7c77-4c9d-8950-5b3a4543ecb6&secure%5Btoken%5D=5d58461c95c63470750b3e7db2ce3bdcf1ddeb48cbde0ebb7c5434873b50b7ac&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,021 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,188 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)