--- title: AskNicely Reviews meta\_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1050 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews & Product Details Visit Website AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. * * * Product Website AskNicely Seller [AskNicely](https://www.g2.com/sellers/asknicely) Discussions [AskNicely Community](https://www.g2.com/products/asknicely/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## AskNicely Integrations (1) What do users say about integrations? Verified by AskNicely [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Raymond C C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raymond C C.") RC Raymond C C. Senior Manager Customer Support Mid-Market (51-1000 emp.) 3/24/2023 "Very user-friendly and gets the job done!" 5/5 What do you like best about AskNicely? What I like most about AskNicely is how easy it is to navigate the platform and perform all the necessary to-do's. Whether it's reporting out on our customer feedback or trying to follow up on it, AskNicely makes it VERY easy to accomplish. Review collected by and hosted on G2.com. What do you dislike about AskNicely? What I dislike about AskNicely isn't the platform itself but the NPS scale in general. The scale could be scored differently: Detractors 1-5, Promoters 6-10. Just a personal preference. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? AskNicely is helping us solve how to successfully obtain, follow up on, and score our customer satisfaction. This allows us to improve our customer experience, product, and organization. Review collected by and hosted on G2.com. Show More 6/10/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dante B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dante B.") DB Dante B. Enterprise (\> 1000 emp.) 1/11/2024 "A Game-Changer for Customer Feedback - AskNicely Earns Five Stars!" 5/5 What do you like best about AskNicely? AskNicely continues to be a valuable tool for our team. It's easy to use, provides clear insights into customer sentiment, and helps us identify areas where we can improve. We especially appreciate how simple it is to share feedback internally and keep everyone focused on delivering a better customer experience. It's a reliable platform backed by a responsive team, and we look forward to continuing to use it. Review collected by and hosted on G2.com. What do you dislike about AskNicely? It would be great to see additional customization options for dashboards and reports, along with more flexibility in filtering and exporting data. These enhancements would make it even easier to analyze customer feedback. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? ticket feedback Review collected by and hosted on G2.com. Show More 8/6/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon L.") BL Brandon L. District Manager Enterprise (\> 1000 emp.) 10/27/2025 "Empowers Honest Feedback, Needs Better Shout-Out Simplicity" 5/5 What do you like best about AskNicely? I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality. Review collected by and hosted on G2.com. Show More 1/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christos N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christos N.") CN Christos N. 2/5/2026 "Deep Analytics with Stellar Support" 5/5 What do you like best about AskNicely? I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? AskNicely helps identify key issues and weaknesses, allowing detailed analytics and feedback analysis. It provides insights into operational performance across locations, helping us focus on areas needing attention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hanna O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanna O.") HO Hanna O. Customer Success Manager 2/4/2026 "Seamless Surveys with Stellar Support" 4.5/5 What do you like best about AskNicely? I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dianna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dianna M.") DM Dianna M. Marketing Specialist Small-Business (50 or fewer emp.) 5/3/2023 "Effortless Surveys, Professional Appearance" 5/5 What do you like best about AskNicely? I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I use AskNicely to ensure customer satisfaction from start to finish, making it easy to gather responses with simple survey distribution. Review collected by and hosted on G2.com. Show More 2/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PG Pablo G. Senior Technology Account Manager 1/9/2026 "Effortless NPS Surveys with an Intuitive Interface" 4.5/5 What do you like best about AskNicely? I like AskNicely because it's very easy to use and has a friendly interface. The surveys are easy to create and edit, enabling me to use a single survey with minor modifications for different customers and gather all the information I need. The UI is intuitive, making it straightforward to add contacts and manage surveys. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I think there might be ways to make survey results more easy to find and group depending on certain characteristics. Maybe adding a field for tags in case there are surveys that need to be grouped. For example, if I use the same survey for different customers in different departments, a field that can help me access them based on the tag I assign. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I use AskNicely for Net Promoter Score surveys. It helps me gather firsthand information on customer sentiment, service reliability, and support feedback. The platform is user-friendly, allows for easy survey creation and edits, and is intuitive to set up, making my work straightforward. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller IE Ifeoma E. Operational Supervisor Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/20/2025 "Efficient Feedback Collection, But Needs Better Customization and Reporting Speed" 4.5/5 What do you like best about AskNicely? AskNicely makes the process of consolidating or gathering customer information more efficient. The program helps us survey or monitor our users through mobile apps, emails or even websites AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot. The feedback we collect from AskNicely are actionable and useful We also capture sentiments from all users, more so our clients and their ideas Review collected by and hosted on G2.com. What do you dislike about AskNicely? AskNicely has limited customization, more so on surveys which could be useful in feedback management The program is sluggish in reporting, more so those that entails comprehensive updates and analytics Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? AskNicely ensures we get systematic feedback that assists us in managing all our customers demands and learn what they want The software creates an actionable follow up, which entails acting on responses that we get from customers We track and validate all sentiments that we get from AskNicely, snd this makes the process of segmentation more efficient All customers get high satisfaction, and we collect information that concerns those clients that remains unhappy because of our services Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite HH Hayley H. Small-Business (50 or fewer emp.) 2/24/2026 "Empowers Client Feedback with Ease" 5/5 What do you like best about AskNicely? I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy. Review collected by and hosted on G2.com. What do you dislike about AskNicely? nothing Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I use AskNicely to receive client feedback on our services, ensuring clients feel heard and supported. It offers direct, random feedback requests with options for free text comments, tailoring it for individuals with disabilities and making it easy for clients to express themselves. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew W.") MW Matthew W. Student Support Operations Team Leader Mid-Market (51-1000 emp.) 10/15/2025 "Outstanding Support and Personal Touch" 5/5 What do you like best about AskNicely? The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We are able to gain valuable insight into our users' experiences and can quickly identify any issues that arise during their journey. The platform generates feedback for our team members, who always appreciate receiving it and use it to enhance the service they deliver. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AskNicely? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AskNicely ](https://www.g2.com/products/asknicely/discussions/new) LT Lou Thurmon • Last activity over 6 years ago When will AskNicely have integration with Zoho CRM? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) ![Drew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew A.") DA Drew Adler • Last activity over 2 years ago Does AskNicely integrate with JIRA? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/does-asknicely-integrate-with-jira) [ View all Discussions ](https://www.g2.com/products/asknicely/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 8% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## How much does AskNicely cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. 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