AskNicely Features

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Add customized logos and colors to align with company branding

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create and administer polls and surveys

Identify, track, and respond to negative feedback

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage and support multiple languages

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Receive and/or send email notifications for urgent updates, requests, or other information

Process of dividing customers into groups based on common characteristics

Manage multiple campaigns in one system

Create and send email blasts/campaigns

Alter the layout and content of reports

Create and manage advertising campaigns on social media networks

An extended application or connector that enables users to perform additional services with their current set of tools

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Use AI to generate content in the form of text, images, videos, etc.

Group campaigns by project, client, or campaign for better management.

Pre-made examples and templates for emails

Search and filter data across systems to locate required information by entering keywords or certain criteria

A repository of content that has been approved for sharing with current and prospective clients

Gauge satisfaction and receive information for improvement and success

Encourage your customers to promote your company by providing materials, tools, and reward programs

Import and export data to and from software applications

Market event via social media tools

Enables employees to promote their company by supplying them with materials, tools, and reward programs

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Find & retrieve relevant data or documents

Receive system updates as soon as any changes are made

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Customize data fields to support various needs and use cases

Add customized logos and colors to align with company branding

Enable advocates to promote nonprofit, charitable, and/or political organizations and causes

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Pre-designed layouts that can be customized to match preferences and requirements

Centralized repository to store content and assets

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Games or game-like elements to track progress and reward accomplishments

Track and document all activities across devices, networks, and other systems

Track products that are for sale at a reduced price or part of coupon promotions

Initiate interactions with customers by proactively starting conversations or providing informational content

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Track and interpret campaign performance metrics

Tracks metrics that provide insight into how a user interacts with any interface or product

Analyze and gain insights into data in real-time

Record customer information, purchase history, and other notes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Enable students, customers or employees to engage with each other in a particular space online or offline

Strategize and implement rewards for returning customers, employees and other members

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Interact with data visualization elements, such as charts and graphs, to drill down into data

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Process of communicating with an online community and measuring the effectiveness of activity

Predefined actions automatically performed on the occurance of specific events

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Plan and strategize marketing campaigns

Point or incentive based programs loyalty programs designed to increase customer engagement

Track and manage advocate communication, engagement, and performance

Automatically identify and save contact information of potential customers

Log and store the source of contacts/leads

View and track pertinent metrics to find patterns and gain insights from data

Design, communicate, and distribute incentives to perform a specific action

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Ability of the software to take the manual effort out of the process of requesting and collecting references

Timed notification for any upcoming task, deadline, appointment, or activity

Track and manage the scheduling of tasks

Track and manage schedules and meetings via an integrated calendar

Monitor and track how often customer references are used

Ability to submit references via phone or audio files

Used as a promotional or demonstration tool in sales and marketing presentations

Create, design and manage workflows for repetitive tasks

Configure existing workflows to meet your organization's needs

Request or submit references by recording a video

Create and administer polls and surveys

Manage, organize, and store contact information

Store information about leads or contacts and track, manage and nurture them throughout the sales process

A report showing what actions customers perform

A collection of customer information such as contact details, demographics, previous interactions, etc.

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Manage the process of attracting and converting business prospects into leads

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Customizable templates for referral documents, emails, and sharable links

For customer referral programs / referral marketing products

Products that allow employees to make referrals for open job positions

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Identify and prevent suspicious activity

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Active reporting of data and metrics

Assemble applications and processes by dragging over and arranging pre-built components

Gauge satisfaction and receive information for improvement and success

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Customize contracts and forms to collect specific information

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data

Process of dividing customers into groups based on common characteristics

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Visualize and analyze customer experience across all touchpoints and channels

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Collect information from multiple sources

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Customize data fields to support various needs and use cases

Analyze and gain insights into data in real-time

Predict future data based on historical data sets

Provides a channel for team members to share media files, communicate, and work together

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-designed layouts that can be customized to match preferences and requirements

View and track pertinent metrics to find patterns and gain insights from data

Collect information from and communicate with customers or users across multiple channels, such as email, phone, live chat, web, and other touchpoints.