As reported in 217 AskNicely reviews. Calculates net promoter score (NPS) using customer feedback data.
Customer Satisfaction (CSAT) Score
Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 191 AskNicely reviews.
Customer Effort Score (CES)
Based on 173 AskNicely reviews. Calculates customer effort score (CES) using customer feedback data.
Gamification
Provides gamification tools to incentivize employees to leverage customer feedback insights. 161 reviewers of AskNicely have provided feedback on this feature.
Customization (4)
Stakeholder Management
Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. This feature was mentioned in 170 AskNicely reviews.
Multilanguage Support
Allow users to create surveys and repond to customer feedback in a variety of languages. 147 reviewers of AskNicely have provided feedback on this feature.
Multiple Branding Support
Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 150 AskNicely reviews.
Vertical-specific Solutions
Vendor provides industry- or role-specific experience management solutions. This feature was mentioned in 147 AskNicely reviews.
Generative AI (2)
AI Text Generation
Based on 116 AskNicely reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 118 AskNicely reviews. Condenses long documents or text into a brief summary.
Agentic AI - Experience Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 12 AskNicely reviews.
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 13 AskNicely reviews.
Natural Language Interaction
Based on 12 AskNicely reviews. Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 12 AskNicely reviews. Anticipates needs and offers suggestions without prompting
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