--- title: AskNicely Reviews meta\_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1050 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews & Product Details Visit Website AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. * * * Product Website AskNicely Seller [AskNicely](https://www.g2.com/sellers/asknicely) Discussions [AskNicely Community](https://www.g2.com/products/asknicely/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## AskNicely Integrations (1) What do users say about integrations? Verified by AskNicely [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 3/18/2026 "No Current Dislikes—A Smooth Experience Overall" 4/5 What do you like best about AskNicely? Great source for recommendations from other users. Review collected by and hosted on G2.com. What do you dislike about AskNicely? This does not apply as there are no current dislikes. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Helps save time in searching the web for app solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gary P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary P.") GP Gary P. Director/Owner Mid-Market (51-1000 emp.) 8/23/2023 "Simply to use." 4/5 What do you like best about AskNicely? Allows good feedback on our perfromance . Easy to use and understand. Review collected by and hosted on G2.com. What do you dislike about AskNicely? Nothing I can put my finger on does what its suppose to do. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Provides NPS feedback on our performance as coaches in an easy to use system both for our clients to complete and coaches to review. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 9/5/2023 "Performance Feedback tool" 4/5 What do you like best about AskNicely? The Constructive feedback helps categorize what areas of customer service customers feel are important when interacting with the frontline team. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The negative aspects of the AskNicely app are that comments are made about irrelevant information that does not relate to the service provided onboard. Eg:race, gender, appearance. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Are we being consistent to the product we are offering onboard . Is our training showing key factors that demonstrate we are doing the right thing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SV St John V. Product Manager Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 10/9/2022 "Effective customer satisfaction feedback tool" 4/5 What do you like best about AskNicely? AskNicely is quick to set up and integrate, and the format and simplicity appears to result in good customer participation and feedback. The dashboard function provides a way of sharing the feedback with wider staff by presenting the data onto a dedicated monitor in a shared space. Review collected by and hosted on G2.com. What do you dislike about AskNicely? Some of the Icons and functionality are confusing, such as; a hammer crossed with a pencil is called Survey but contains all the templates) and a lightning bolt for Workflows. Also, it would be nice to have a list of the different contact data sources on one page, maybe under a tab on the Contacts page. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We can ask different questions to different customer segments and see all the results in one place. The feedback and NPS score helps us zero in on areas that may need attention, such as poor communication or product issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 3/24/2023 "I use AskNicely for calculating the NPS of the company I work for" 3.5/5 What do you like best about AskNicely? easy to use, very intuitive and provides useful output Review collected by and hosted on G2.com. What do you dislike about AskNicely? we can't assign weights to the different kind of respondents and this implies that answers from top levels weight as much as lower levels Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? / Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Small-Business (50 or fewer emp.) 7/15/2020 "NPS - great UX, improvements could be made." 3.5/5 What do you like best about AskNicely? UI and user experience is a real positive. We have NPS displayed on a TV in our office. We as a team get real time updates of what our drivers are doing. Review collected by and hosted on G2.com. What do you dislike about AskNicely? NPS scores don't immediately make sense to people. I showed a driver our NPS score and he was confused when i told him 75 is a really great score. He assumed that NPS was a score from 0 to 100 and that 75 was probably slightly 'above average'. Obviously this is not how NPS is calculated however I believe improvement could be made in terms of how the score is conveyed. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? NPS is really useful for staff and customer management. We know which of our staff members are performing the best and we can incentivize the others to improve by focusing on their individual NPS scores. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Quin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quin R.") QR Quin R. Global Manager, Transactions & Customer Success 1/13/2021 "Great Response Rates" 4/5 What do you like best about AskNicely? AskNicely helped us soar past our response rate goals. Review collected by and hosted on G2.com. What do you dislike about AskNicely? There are still some functions that I would like to see that aren't currently there. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? Surveying thousands of people efficiently and getting high response rates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic YD Yaseen D. Customer Service Manager Mid-Market (51-1000 emp.) 5/24/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "ASk nicely interface" 4/5 What do you like best about AskNicely? the fact that we can look at historical data and filter it, and use it to make improvements to processes and how we deal with customers and the likes Review collected by and hosted on G2.com. What do you dislike about AskNicely? the fact that it can't be set to individual teams and also get emails when surveys come in. That would allow even quicker responses and more real time views as ask nicely isn't always open on the screen for the entire day. so having an option to get emails sent to the user who gets reviewed, as well as the manager of that person or department would be great Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: It's a good system to allow you to monitor customer feedback and make relevant changes based on the root cause for both positive and negative feedback Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? able to check customer temperature and feedback and use that to make changes and review processes. When there are service inefficiencies we are able to pick them up by the responses from the people who fill out the surveys. it also allows us to know what to keep doing and how to do it right, based on the positive feedback from out user group. It also allows the people who are being reviewed, to see and monitor their service, and progress to mak e any necessary changes to how they do the work. allowing the users to see how theyre doing allows the business to have top performers who are self-managed with metrics being clearly visible Review collected by and hosted on G2.com. Show More 11/20/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dominik A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominik A.") DA Dominik A. Operations Manager Small-Business (50 or fewer emp.) 5/30/2019 "Does what it says on the box. Just don't expect any miracles from the mobile app." 4/5 What do you like best about AskNicely? Setup is a breeze: writing your message, importing your audience, setting up the scheduler - all those things are child's play. I wanted to get a first impression and overview of what I would have to do to get started; less than an hour later, everything was complete. This is impressively quick. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The mobile app only does reporting - it's not possible to make any changes or start/stop campaigns through it. Also, we had to add "company" as a custom field, which I feel should be a default field. Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: None really - like I said in my heading, it does what it says on the box. Implementation is super easy and fast. I don't have any comparison with other players in the NPS field so my opinion is potentially somewhat limited - but I will happily attest to the fact that AskNicely was and is great, quick and easy to use. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We have a much better understanding of what works and what doesn't for our user base - and our NPS is now a more-than-just-good 30. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Oscar W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar W.") OW Oscar W. Vice CEO Mid-Market (51-1000 emp.) 5/29/2019 "Easy to use and very helpful tool" 4/5 What do you like best about AskNicely? I like the easiness of the program. You can start small and then extend your needs when you grow bigger. We also like how easy it is to implement new people in to the system. We get push notifications when something bad is going on. Review collected by and hosted on G2.com. What do you dislike about AskNicely? I am not that guy who is a experienced programmer so i have hard time to make the system "automated". But i fix this with a programmer :) Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: When you start up with this programe, see it as a thing that can bring you profit in your business long term goals. It's a must have for all businesses. With happy clients, you will get more clients, you can easily raise your prices and increase your profits. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? I can now see what my customers think about the services we provide wich is really important. To measure how satisfied our customers is is one of the most important things. We can quickly cover up mistakes that we have been doing and make our customers really happy again. The most fantastic thing with the system is that our customers really appruciate the layout and that we actually follow up how they felt about our service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AskNicely? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AskNicely ](https://www.g2.com/products/asknicely/discussions/new) LT Lou Thurmon • Last activity over 6 years ago When will AskNicely have integration with Zoho CRM? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) ![Drew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew A.") DA Drew Adler • Last activity over 2 years ago Does AskNicely integrate with JIRA? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/does-asknicely-integrate-with-jira) [ View all Discussions ](https://www.g2.com/products/asknicely/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 8% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## How much does AskNicely cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. 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