--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users appreciate the **ease of use** of AskNicely, benefiting from its user-friendly setup and automated question generation. (28 reviews) - Users praise AskNicely's **exceptional customer support** , highlighting the responsive and helpful nature of their team. (18 reviews) - Users value the **fast and effective feedback collection** by AskNicely, enhancing transparency and customer satisfaction measurement. (13 reviews) - Users commend the **exceptional support** from AskNicely, maximizing value through regular check-ins and quick resolution of queries. (11 reviews) - Users enjoy the **easy setup** of AskNicely, appreciating quick data integration and helpful support throughout the process. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely, noting sluggishness and lack of CRM integration hampers efficiency. (6 reviews) - Users find **survey limitations** frustrating, particularly with deleting contacts and sending shout outs efficiently. (6 reviews) - Users feel the **limited customization** in AskNicely restricts effective feedback management and hinders user experience. (5 reviews) - Users find the **manual processes** tedious, especially when managing contacts and reporting data efficiently. (3 reviews) - Users feel there is **improvement needed** in simplifying shout outs and enhancing integration with Salesforce. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. A very unique and dynamic tool to collect customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about AskNicely?** I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well. **What do you dislike about AskNicely?** I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps. **What problems is AskNicely solving and how is that benefiting you?** It's helping get a general pulse on how we are doing with our customers, which will show us how we can improve, which is a huge benefit so we can continue to do our best and meet our customers where they need us to be. ### 2. Easy to use software with a solid customer support team **Rating:** 4.5/5.0 stars **Reviewed by:** Rhiannon L. | Pricing and Customer administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about AskNicely?** The customer support team are fast to respond and able to help with my enquiries whilst I'm learning how to use the software. I also love the AI technology that they have implemented this year. **What do you dislike about AskNicely?** It can be difficult to identify why a survey hasn't been sent, i.e. what the error is. **What problems is AskNicely solving and how is that benefiting you?** The dynamic insights allow us to gain a deeper understanding of customer pain points, so that in turn we can use this to help solve problems within the business and provide our customers with better experiences. ### 3. Great Platform for CSAT - Reviews & More! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about AskNicely?** I’m thoroughly impressed with how efficiently and quickly new features are rolled out. Every time I’ve requested updates, the team has been incredibly responsive and proactive in delivering them. The live chat support is exceptionally helpful, and the response times from every representative I've interacted with have been consistently fast and professional. It's clear that customer satisfaction is a top priority for this company. This platform has been one of the easiest to use; everything is right at your fingertips and, so far, has been easily integrated into what I needed. **What do you dislike about AskNicely?** We recently gained access to the Reputation Management side of AskNicely, and while we've encountered a few features that require 3 to 5 extra clicks (which I’m sure they’re still refining), I’m impressed with the level of detail in the profile aspects. It's truly unmatched in my experience, and I’m confident the team is working diligently to perfect these features. **What problems is AskNicely solving and how is that benefiting you?** Improving our customer feedback following services provided. Managing online presence and reviews. ### 4. Very supported and valued with any thing from a small question to a need to meet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about AskNicely?** I really like how fast I get a reply, i also feel like we are valued. Also, the fact that the support we receive is constant until the end of the support period is needed. The staff will go into the system to try things out and make sure we are up and running. Also, they will implement features for us. **What do you dislike about AskNicely?** It would be nice if we could see some of the features described in a bullet point (on how to do something). For example, creating a workflow. I made a small video to share with our staff so they can see step by step how to do this section step by step. **What problems is AskNicely solving and how is that benefiting you?** I am trying to set up a get more reviews workflow and it asks us to put a link to send the customer to leave a review. is there a way I can do it so the review is completed in AskNicely? fixed it by adding a feature to send customers to our review site. and much more ### 5. Simple and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about AskNicely?** The user interface is straightforward, making it easy to use. **What do you dislike about AskNicely?** I wish the Reports functionality were more user-friendly. **What problems is AskNicely solving and how is that benefiting you?** This platform serves as a centralized hub where I can keep track of my team's performance as well as monitor our customer satisfaction scores. ### 6. One of the best survey platforms out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin R. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about AskNicely?** The interface is very easy to navigate, easy to respond to people, helpful automations and great response rates. **What do you dislike about AskNicely?** Was not integrated with my CRM so some processes were manual and reporting to others at my company was reliant on downloading data to Excel. **What problems is AskNicely solving and how is that benefiting you?** Allows us to regularly collect feedback on overall impression of clients about our company and how well our technical support team is doing. The real time feedback about what the top issues are facing our clients helps guide future improvements to our software. ### 7. Easy and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Premkanth R. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about AskNicely?** I like how simple the layout is. Everything you need is within sight and easy to find. The saved filters are also accurate and quick to load. **What do you dislike about AskNicely?** Auto-response can sometimes fail even when the criteria are fulfilled. Not a dealbreaker but a response can go unattended if you're not aware. **What problems is AskNicely solving and how is that benefiting you?** We require our customers to complete an experience survey to obtain their NPS score. This directly impacts our objectives. ### 8. Great Service / Great Staff **Rating:** 4.5/5.0 stars **Reviewed by:** N. S. | Dir. Digital Media at Trivium, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about AskNicely?** The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set. **What do you dislike about AskNicely?** We weren't able to automate everything, so they helped us with creating manual playlists to use for our surveys. This was due to our multiple departments under a single domain with duplicate customer names / email addresses. **What problems is AskNicely solving and how is that benefiting you?** A dashboard of critical feedback or positive feedback. ### 9. Easy to understand, useful tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about AskNicely?** It's user friendly, gives you a good view of the metrics you manage. Great customer support **What do you dislike about AskNicely?** It should have a better way to create report. It should be more dynamic. **What problems is AskNicely solving and how is that benefiting you?** I collect project surveys in this tool. More specifically CSATs ### 10. Simplistic, Easy and Very effective surveying tool. Love the ease of integrations with slack & rest. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about AskNicely?** UI & UX is very intuitive. Gives great customization ability with custom fields in house. I can schedule and manage surveys at will. **What do you dislike about AskNicely?** Still not much AI on free versions. Dashboard customizations are minimal. Alerts on - "It's the typical time you send a survey what happened" etc. Segmentation on dashboard. **What problems is AskNicely solving and how is that benefiting you?** NPS surveys and other simpler surveys can be customized and sent on the go. It benefits me with the variety in use cases. ### 11. Ease of use and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Carol M. | Chief Marketing Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2025 **What do you like best about AskNicely?** I am so impressed with the team at Ask Nicely. We have several business teams and they have been so incredibly helpful providing suggestions on the he best approach. The technology is easy to use and we have a great participation rate from our clients. **What do you dislike about AskNicely?** Nothing that I can see or have experienced. **What problems is AskNicely solving and how is that benefiting you?** We are able to receive timely NPS information and ask a few customized questions. ### 12. Easy peasy feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Shikayla P. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about AskNicely?** It is synced with our systems, there isn't any additional work involved and actually SAVES time. Requesting feedback from our tenants/owners has been on my development to do list for over 12 months and I am SO glad we have found a suitable and easy way to deal with this. **What do you dislike about AskNicely?** We have the freemium version - the only dislike I have is that it doesn't have the features of the normal version! Haha. **What problems is AskNicely solving and how is that benefiting you?** Improving our time management & increasing our client relationships - and we're only a few weeks in! ### 13. AskNicely Delivers Great Results with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Erica T. | Marketing Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about AskNicely?** I love how easy AskNicely is to use, from the initial onboarding process to implementing new features and integrations. The platform automatically sends surveys through our Salesforce contacts based on the cadence we set, and since joining in early 2024, we've seen a significant increase in 5-star Google reviews. Their customer service is exceptional, and I appreciate the AI insights, MS Teams integration, and testimonial tool that has enhanced our new website. It's also easy to gather and share data with my team, helping us spot trends quickly. **What do you dislike about AskNicely?** The dashboard could be more user-friendly when it comes to downloading documents and forms. Also, the MS Teams integration feels cluttered with unnecessary buttons that can't be removed. **What problems is AskNicely solving and how is that benefiting you?** As a marketer, my focus is on increasing company awareness and ensuring we receive positive feedback that I can share both internally and externally. AskNicely helps by not only collecting this feedback but also allowing me to distribute actionable insights to my team based on passive and detractor CNPS scores. This has been crucial in helping us address issues quickly and effectively, turning potential detractors into promoters. ### 14. Great Solution that provides value for money. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | Head of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about AskNicely?** The best thing about ask nicely is the simplicity of the solution both for end users and customers. The interfaces are really easily configurable and provide a really simple way for customers to leave feedback and insight. From an end user perspective the ease at which insight can be gleaned and used to support improving our processes is fantastic. **What do you dislike about AskNicely?** Using the new AI insights tool. Whilst the information gleaned from it is great and a good validation of where we are at a business it can be cumbersome to look at different views and timeframes. **What problems is AskNicely solving and how is that benefiting you?** We have a lot of customers and it is really useful at understanding what the it engaging customers think of us across the numerous different journeys we perform. ### 15. AskNicely - Best platform to get member satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny P. | Senior Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about AskNicely?** It's important to understand how our members feel about our workplace, community, involvement, and facility upkeep. We are now paying close attention to resolving member complaints and situations only because of ask nicely, Ask Nicely is making our work much easier. By using this app, we can ensure that member satisfaction is maintained at 100%, which is incredibly helpful. We may easily get in touch with any member to learn about their issues based on their concerns that they expressed through ask nicely. Wonderful application for monitoring member fulfilment and satisfaction. **What do you dislike about AskNicely?** There isn't a point like that, however I'd like to draw attention to the one below as a suggestion: A. A notification sound or pop-up sound would be nice. I'm not sure if this is possible, but if it is, it will be very beneficial because sometimes we forget to open the app and check the feedback. I believe that with this initiative, we would be more mindful of closing the cases during the weekends. **What problems is AskNicely solving and how is that benefiting you?** It is assisting us in accomplishing a specific client who is disappointed unsatisfied, or missed with some lack of attention. In this particular case, we are reaching out to the specific members through asknicely, comprehending their needs, and resolving the issues. By using this process, we are preserving our important members and business. ### 16. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about AskNicely?** A simple, effective solution to monitoring customer feedback. High response rates, due to the ease of response for customers **What do you dislike about AskNicely?** Don't have any dislikes, its an effective tool **What problems is AskNicely solving and how is that benefiting you?** Providing regular, timely feedback on customer percetptions ### 17. Great and direct customer feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about AskNicely?** Ask Nicely really allowed us to incentivize customer service and make it a fun competition. It turned every need of a customer into an opportunity to earn a 5 star rating. **What do you dislike about AskNicely?** Some customers would give negative reviews for things not directly related to the individual the review was for. **What problems is AskNicely solving and how is that benefiting you?** It cuts through a lot of the red tape of customer issues. It allows to know what to train on. ### 18. Great Customer Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about AskNicely?** The NPS and Reputation Management Products are very intuitive and Ask Nicely is continually making stheir product even better! **What do you dislike about AskNicely?** Ask Nicely is such a great product that I can't really think of anything I dislike. **What problems is AskNicely solving and how is that benefiting you?** NPS surveys done quarterly give us a proactive look at where we stand with our clients. If we ever receive something less than a promoter score, we can course correct very quickly. ### 19. great to see responses from our client base on how they rate our team members **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about AskNicely?** 10 rating, all great aspects on how the team is servicing including our products **What do you dislike about AskNicely?** Navigation and features is a bit of getting use to **What problems is AskNicely solving and how is that benefiting you?** Addressing issue and in turn addressing management on areas we can improve ### 20. Helps get a gauge on customers experience and provides them opportunity to provide feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about AskNicely?** All automated and customers tend to be more honest with their feedback when they participate whereas they may not be as honest face to face. **What do you dislike about AskNicely?** Nothing, it's a great initiative for vendors and customers. **What problems is AskNicely solving and how is that benefiting you?** Helps customers share their experience with our company as their supplier. Especially if it was a negative one, they may not necessarily share that experience face to face. This gives us the opportunity to ameliorate ASAP. ### 21. Ask Nicely is fantastic for NPS! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about AskNicely?** Ask Nicely was so easy to get set up for our Customer Excellence team. They had our data and the survey was ready quick. Our contact has been so helpful through the process. **What do you dislike about AskNicely?** Nothing. It fits the needs of our company. **What problems is AskNicely solving and how is that benefiting you?** We wanted to hear from our customers and continue to apply that to our internal metrics for NPS. This system when tied to our contacts is sending out survey's every 6 months. ### 22. Fast and reliable information from customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about AskNicely?** How you can locate any issues between you and customers **What do you dislike about AskNicely?** This works great and easy to use. Easy to present. **What problems is AskNicely solving and how is that benefiting you?** Communication break downs ### 23. Asknicely gives tremendous insight into the guest experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Corporate Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2025 **What do you like best about AskNicely?** The in depth analysis it gives me about the customer experience **What do you dislike about AskNicely?** nothing so far, it has been wonderful so far **What problems is AskNicely solving and how is that benefiting you?** what guests enjoy about the experience and what they feel needs to be improved ### 24. Its great to get a big picture of how our Property Managers are viewed by tenants and landlords **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene G. | Operations Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2024 **What do you like best about AskNicely?** being able to see if it was a owner or tenant comment is helpful by helping to identify where we need improvement and who is most affected. **What do you dislike about AskNicely?** not really a dislike, but maybe have the tenancy start date somehow so we can see if there is a relationship with negative/positive results and the length of the tenancy **What problems is AskNicely solving and how is that benefiting you?** It helps us identify any negative interations between Our Property Managers and clients, and can see "repeat offenders" and patterns etc to address this if there are constant issues ### 25. Easy to use with Great Customer Support and attentive to feature requests **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about AskNicely?** The system is very easy to set up and use. The features are well laid out and intituve. I am a new user with no prior experence and when I have had questions the Support team is always there to help. This includes some big changes I have made with our integrations as well as our large data sets. They have gone above and beyond to help. **What do you dislike about AskNicely?** Reporting can be at times a bit lacking and the date filtering is not tied to calendar quarters. I made this request and the development team will review it and I hope they can implement this. They are always open to new feature requests. **What problems is AskNicely solving and how is that benefiting you?** They mae reporting on customer sentiment and NPS so easy. The theme reporting has allowed us to target training to improve in many areas based on customer feedback. ### 26. Intuitive interface. Well designed. Effective configurable options. **Rating:** 4.5/5.0 stars **Reviewed by:** Nick F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about AskNicely?** Using AskNicely to generate customer feedback/CSATs. Big fan of the way you design questionnaires to send out. The ability to create dynamic forms is impressive. Only reason I gave it a 9 was i couldn't easily find out if salesforce flow could trigger one off surveys. A support agent was quick to help me. Another reason why I'd recommend this solution. **What do you dislike about AskNicely?** Nothing I can think of now. If I can, I may come back and update this. **What problems is AskNicely solving and how is that benefiting you?** Needing to gain unbiased request for customer feedback. ### 27. Clear data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2025 **What do you like best about AskNicely?** I love the new AI summary of key sentiments. It saves time on reporting **What do you dislike about AskNicely?** I just wish more customers would respond to the surveys **What problems is AskNicely solving and how is that benefiting you?** giving customers a platform to voice persona experiences ### 28. Improving the way i give support to end users **Rating:** 4.5/5.0 stars **Reviewed by:** Karla S. | Technical Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about AskNicely?** AskNicely have helped me a lot in finding answers in a quickly way for any issue that our customers report, but to be honest i always use the tool "rephrase", i think that one is pretty awesome, it helps me to create and have better communication with the customers. 10/10! **What do you dislike about AskNicely?** Sometimes when i look for an specific word or issue it's a little bit difficul to get the result i wanted, needed or i remembered that i once found it. **What problems is AskNicely solving and how is that benefiting you?** When i need to search for old cases in order to fix or give a solution for our customers. Improving my way to communicate with the customer through the tool "rephrase" ### 29. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about AskNicely?** Very easy to use including fielding responses and downloading data **What do you dislike about AskNicely?** Almost too much functionality. Good to have but sometimes remembering how to administer the less used parts of the product are not easy **What problems is AskNicely solving and how is that benefiting you?** Much more efficient process in gaining client feedback ### 30. Great application **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid B. | Provisioning Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about AskNicely?** - Brilliant measure of customer satisfaction - User friendly - Great support **What do you dislike about AskNicely?** I can't think of anything, the application just works **What problems is AskNicely solving and how is that benefiting you?** Providing better customer service and identifies all your customer needs ### 31. Already identifying areas for improvement in real time! **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron M. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about AskNicely?** For a long time we have operated on what we *think* guests want and see as important. Now we have real data to tell us what guests truly see as important, providing us direction on where we need to enhance our experience. Also, we have seen an immediate dip in negative reviews since people have a different outlet where they can voice their concerns about their visit and we can address them in real time. **What do you dislike about AskNicely?** A great feature would be if AskNicely could help us prioritize areas for improvement by cross referencing the customer feedback data with where we identify as areas for improvement. **What problems is AskNicely solving and how is that benefiting you?** We have 10 specific steps in our guest experience that we have identified as being highly important. AskNicely is helping us identify which of these steps we are succeeding in and where we need to improve from a guest perspective. We are already getting actionable feedback which we are implementing solutions for. ### 32. AskNicely Review **Rating:** 5.0/5.0 stars **Reviewed by:** Drew A. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** I like that it integrates with our internal chat software, Slack, so that we can see our reviews real-time. Additionally, it integrates with Intercom so we can manage the communication with the customer from there. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. **What do you dislike about AskNicely?** As of this time I do not have any specifics downsides. It does what it is supposed to do. **Recommendations to others considering AskNicely:** If I were to give a recommendation, definitely use the integration companies to your benefit. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. **What problems is AskNicely solving and how is that benefiting you?** We have realized benefits simply by responding to our customers' feedback, positive or negative. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. ### 33. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Geetha C. | Senior Engagement Associate, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about AskNicely?** AskNicely is a user friendly software,where we can get feedback or suggestions from our clients in a quicker way.Based on that we can actually work on our goals to meet the requirements and to bring the clients into a smooth, environment freindly working culture. **What do you dislike about AskNicely?** Nothing as such but there are so many navigation bar which may not be useful. **What problems is AskNicely solving and how is that benefiting you?** Client related queries and it leads to client satisfaction. ### 34. Excellent product and a very professional, efficient and helpful team. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Angus S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about AskNicely?** AskNicely's product is mature and well developed. It is capable of meeting very complex use cases. The technical support in the implementation phase was excellent and we have had very little trouble getting it working. The platform is very easy to use, even for non-technical staff. It allows for individual branding of the different subdivisions of our businesses and it gives a sense of professionalism to our clients who receive our surveys. I have investigated many platforms, and this is the most smooth implementation that I've come across with no gimmicks. **What do you dislike about AskNicely?** Several years ago we considered this platform, but our business was smaller and it wasn't as affordable. Now that we have scaled to a larger size the pricing seems very fair. **What problems is AskNicely solving and how is that benefiting you?** If our clients have a less than stellar experience with our business, the last place we want them to go and vent is google reviews. We would prefer to capture customer experience data into our own environment where we can then address any concerns immediately and resolve them, without the customer needing to vandalise our reputation online to get our attention. In addition, we are using the platform to drive customers who like us towards the opportunity to review us positively on google. ### 35. I love AskNicely! **Rating:** 5.0/5.0 stars **Reviewed by:** Talaya F. | Client Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about AskNicely?** AskNicely is a great portal for clent experience feedback. This is our main source of feedback, and is extremely heloful for us to be able ro provide the best experience to clients **What do you dislike about AskNicely?** I don't have many complaints when it comes to this platform. It is very user friendly! **What problems is AskNicely solving and how is that benefiting you?** AskNicely is the middle man for us to be able to communicate with clients regarding their feedback of their servieces here at Heyday ### 36. Great app and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Poushali B. | Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about AskNicely?** Detailed feedback and it is friendly to handle. We can immediately respond and take an action on all the feedback **What do you dislike about AskNicely?** So far nothing. All are good and easy to maintain **What problems is AskNicely solving and how is that benefiting you?** To undersatnd client's need and feedback. Based on that we can take an immediate action and it is giving us the opportunity to increase the client engagement on day to day basis. ### 37. Ask Nicely Simply Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Tony L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about AskNicely?** Been in the Motor Trade over 40 years used various customer follow up systems feedback forms etc. Ask Nicely is the best I have ever used is so easy to navigate and responding to customers is so easy. The response rate is great compared to other systems I have tried easy simple questions Would recomend this to any type of business as Manager of a busy Service Department I need to know my customers are happy and if something went wrong know about it as soon as possible to address the situation. App on my phone means I can check anytime also get alerts for low scores Highly recommended A+++++++ My Frontline staff have a vested interest in Ask Nicely Surveys, take it personally if our score is not a 10. Has changed attitude of Frontline Staff more postive , have a new Advisor she has taken to the app straight away checks it daily sometimes more than once a day. **What do you dislike about AskNicely?** Happy with the way it is Cannot think of how to change it **Recommendations to others considering AskNicely:** Give it a try , forget about other systems you have tried or used. **What problems is AskNicely solving and how is that benefiting you?** Getting feedback from customers is a quick timeframes. Any issues can be dealt with quickly. Staff know how we are tracking with customers. Staff report to me any low score and what happened ### 38. Worthy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about AskNicely?** The complete picture of how my team is perceived by our internal customers. **What do you dislike about AskNicely?** At this moment I don't have any negative comment about AskNicely. It fits perfect for my needs. **What problems is AskNicely solving and how is that benefiting you?** My team's NPS ### 39. The customer service is second to none **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about AskNicely?** Our businses has recently transitioned from NPS to CSAT style surveying which required a lot of set up on both sides. The Ask Nicely business provided brilliant ongoing service and support to help us reach outstanding goals. **What do you dislike about AskNicely?** The only downside was the difference in timezones between the US and Australia, but that has recently changed with our new customer success manager being in New Zealand. **What problems is AskNicely solving and how is that benefiting you?** It is helping us to better understand our customers critical requirements and in turn reduce customer churn. ### 40. Great product for assessing your company's service Hits and Misses **Rating:** 5.0/5.0 stars **Reviewed by:** brad s. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about AskNicely?** The abuility to quickly respond to customers objections **What do you dislike about AskNicely?** The abuility for customer to complete without leaving at least a short comment. **What problems is AskNicely solving and how is that benefiting you?** It allows us to see the different catagorys of our services and technicians misses. Allows us to indivially retrain or coach individual technicians to improve their customer service. ### 41. User Review **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about AskNicely?** It informs the user an accurate information and timely manner. It provides great oppurtunity to view the members and customers views regarding the agents success via survey. It is a user friendly environment. **What do you dislike about AskNicely?** None so far. they are very specific even if you use search mode. **What problems is AskNicely solving and how is that benefiting you?** Every details of things that I need to know, CSAT, NPS and they are all very informative to an agent like me. You can use all the search mode to view all the information needed. When I'm researching for good resolution in my tickets I can see all those remarkable details by clicking the link. You also can see who are those people who excelled in their craft. ### 42. The team spent lots of time with us to ensure we got the most out of the tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about AskNicely?** The support team and the account manager are great. Spent lots of time with us to ensure we got the most out of the tool. **What do you dislike about AskNicely?** Nothing I can think of. Good product, good team. **What problems is AskNicely solving and how is that benefiting you?** Getting feedback from our customers ### 43. ASkNicely for work **Rating:** 5.0/5.0 stars **Reviewed by:** Jetts K. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about AskNicely?** Simple, easy to use and effective. Great way for members to give feedback **What do you dislike about AskNicely?** 1 low score can plummet your overall score so quickly **What problems is AskNicely solving and how is that benefiting you?** A way to get feedback from customers before they leave the club ### 44. AskNicely Integrations are a time-saving bless **Rating:** 5.0/5.0 stars **Reviewed by:** Luis P. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about AskNicely?** I love how easy it is to integrate the feedback with Slack. It makes everything so much easier. I can see the feedback live and act on it straight away. As soon as I get a great review, I can post it and share it on social media. When the review is not positive, I can email the user straightway and book a call to understand in detail the problem he/she is facing. Everything is done without having to log in to the Asknicely website. **What do you dislike about AskNicely?** I would like to see more information about the users, for instance, their email, when receiving an alert on Slack. **What problems is AskNicely solving and how is that benefiting you?** I can easily understand what the user values in our product and what tools need to be improved. It's also a great resource for marketing actions, especially around social media sharing. ### 45. A+++ Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Becca K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about AskNicely?** The system is awesome, but the customer service is really why I am here giving praise. Katey is a delight. She's so on top of her things, she is super organized, super knowledgable, and overall just awesome to deal with! **What do you dislike about AskNicely?** Our company tends to find super odd use-cases that AskNicely hasn't tried before - and our rep is always so happy to help us out and figure out a path to make our really precise asks work! **What problems is AskNicely solving and how is that benefiting you?** AskNicely drastically reduced the time we spend reaching out to clients and team members for feedback! ### 46. Amazing for customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about AskNicely?** This gives our customer another way to communicate with us and give constructive feedback. Our sales reps can't argue with feedback that comes directly from the customer. **What do you dislike about AskNicely?** Took me a while to get it set up the way I wanted, just because there are so many options. But once I got it set up it is easy to navigate. **What problems is AskNicely solving and how is that benefiting you?** AskNicely is solving the feedback component that comes directly from the customer. Befefits us to know where we can improve our services and which sales reps might need some extra coaching (we are a roofing company). ### 47. Engagement Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Arshad N. | Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about AskNicely?** User friendly & user convenient with easy interface **What do you dislike about AskNicely?** Need to upgrade on the client data with details **What problems is AskNicely solving and how is that benefiting you?** We use to get feedback from clients about their experience as well as how to improvise overself in our service standard ### 48. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about AskNicely?** It gives you insight of the performance. **What do you dislike about AskNicely?** It works perfectly good.So nothing to be disliked. **What problems is AskNicely solving and how is that benefiting you?** It is providing insight of our proformance and helping to resolve queries. ### 49. Fantastic system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Angus C. | Research And Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about AskNicely?** The service from the team at Asknicely is outstanding! **What do you dislike about AskNicely?** Nothing yet, hopefully nothing in the future :) **What problems is AskNicely solving and how is that benefiting you?** Amount of feedback from customers has massively increased which improves our customer insights. Previously we had to incentify customers to give feedback which limited us to a selective audiance, whereas this system gets a far more varied response. Sending surveys to customers manually was very time consuming, whereas this is click of a button. ### 50. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about AskNicely?** I love being able to keep track of client feedback and love being able to use it to let my employees know where they stand in numbers. I use it everyday, multiple times a day. **What do you dislike about AskNicely?** Not much to dislike. It's fast and easy to use and i do not have issues. Support also gets back quickly and helps with all my needs. **What problems is AskNicely solving and how is that benefiting you?** It is soloving the issue to avoid not having mh employees know their scores. With AskNicely, they stay up to date on their reviews. It also allows me to find any errors that we can work on as individuals or as a team. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A08%3A39+-0500&secure%5Bsession_id%5D=9bc6f6ef-a55c-44d0-a07f-2d64e5074201&secure%5Btoken%5D=79b27b5a026e93720a829a9984c780657b6a85d0d51015cbde2b2acaafee9a96&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,190 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)