# AskNicely vs Delighted Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both AskNicely and Delighted excel in **ease of use** , with users praising AskNicely for its intuitive navigation that makes tasks like reporting customer feedback straightforward. Delighted also garners similar praise, with users highlighting its intuitive design that allows for easy demoing of surveys to stakeholders.
- **According to verified reviews** , AskNicely stands out for its **customer feedback capabilities** , with users noting that it effectively meets their needs for NPS and feedback collection. One user mentioned, "It does what we want it to do so there is no need for us to change," indicating strong satisfaction with its functionality.
- **Users say** that Delighted shines in **reporting and metrics** , with feedback highlighting how easy it is to access and understand performance data. This feature is particularly appreciated by teams that rely on quick insights to drive company goals, making it a valuable tool for data-driven decision-making.
- **Reviewers mention** that AskNicely offers a slightly better **quality of support** , with users noting prompt and helpful responses. This level of support can be crucial for teams needing assistance during implementation or when troubleshooting issues.
- **G2 reviewers report** that while both platforms are user-friendly, Delighted has a slight edge in **integration capabilities** , with users appreciating its seamless connection with tools like Slack. This integration enhances workflow efficiency, making it easier for teams to manage feedback in real-time.
- **According to verified reviews** , AskNicely's **feedback aggregation** features are rated higher, with users finding it effective in compiling and analyzing customer insights. This capability is essential for businesses looking to understand customer sentiment and improve their services based on feedback.



---
## Frequently Asked Questions

### What is the difference between AskNicely vs Delighted?

AskNicely and Delighted are both highly rated Experience Management platforms, but AskNicely stands out for its higher review volume and more frequently cited strengths in ease of use and customer support.

| [AskNicely](https://www.g2.com/products/asknicely/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) |
| --- | --- |
| 4.7/5 (1,050 reviews) | 4.7/5 (60 reviews) |
| Mid-Market | Mid-Market |
| 9.2 | 9.4 |
| 9.4 | 9.3 |
| Ease of Use (28 all-time mentions) | — |



### How do the pricing models of AskNicely and Delighted compare?

AskNicely and Delighted are rated at parity for value, with no significant difference in reviewer satisfaction on price or cost.

- **AskNicely:** In recent reviews, many highlight AskNicely as affordable and budget-friendly, with several noting satisfaction with the value provided.
- **Delighted:** Reviewers on Delighted's basic plan describe it as a good value for the price, especially for entry-level NPS needs.



### What are the best alternatives to AskNicely and Delighted?

Birdeye, SurveyMonkey, and Qualtrics Market Research are the top three G2-ranked alternatives to AskNicely and Delighted.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1,050 reviews) | Mid-Market | In recent reviews, many highlight affordability and strong value. | Ease of Use (28 all-time mentions) |
| [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Reviewers on the basic plan describe it as a good value for entry-level NPS. | Intuitive and easy-to-use platform |
| [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4,205 reviews) | Small-Business | — | — |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | — | — |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | — |



### Which Experience Management features should I prioritize when comparing AskNicely and Delighted?

Buyers comparing AskNicely and Delighted should prioritize ease of use, ease of setup, quality of support, customization, and reporting capabilities.

- **Ease of Use:** AskNicely 9.4 (28 all-time mentions); Delighted 9.6
- **Ease of Setup:** AskNicely 9.2; Delighted 9.4
- **Quality of Support:** AskNicely 9.4 (18 all-time mentions); Delighted 9.3
- **Customization:** AskNicely (8 all-time mentions); Delighted (recent reviews cite intuitive templates and customization options)
- **Reporting:** AskNicely (6 all-time mentions of difficult reporting); Delighted (recent reviews cite easy-to-understand dashboards but desire for more advanced reporting features)



### What are the pros and cons of AskNicely vs Delighted?

AskNicely's headline strength is ease of use, while Delighted is most frequently praised for its intuitive and simple platform.

- **AskNicely strengths:** Ease of Use (28 all-time mentions), Customer Support (18), Customer Feedback (13), Easy Setup (9), Intuitive (9), Customization (8), Feedback Management (8), Response Efficiency (8), User Interface (7), Automation (5), Easy Integrations (4)
- **AskNicely trade-offs:** Difficult Reporting (6), Survey Limitations (6), Limited Customization (5)
- **Delighted strengths:** In recent reviews, Delighted is praised for its intuitive interface, easy setup, and effective NPS/CSAT survey management.
- **Delighted trade-offs:** Recent reviews mention a desire for more advanced reporting features and some limitations in survey customization and integrations.



### Is AskNicely or Delighted better for small businesses?

Birdeye is the top alternative for small businesses, but between AskNicely and Delighted, both primarily serve the Mid-Market segment with strong ease-of-use sentiment.

- **AskNicely:** Largest reviewer segment is Mid-Market; reviewers frequently cite ease of use and easy setup as benefits for teams of varying sizes.
- **Delighted:** Largest reviewer segment is Mid-Market; reviewers highlight the platform's simplicity and value, with several small-business reviewers noting satisfaction with the free version for basic NPS needs.



### Which Experience Management platform has better integrations?

AskNicely and Delighted are at parity for integrations, with both products supporting integrations with popular tools like Slack and Salesforce as cited in recent reviews.

- **AskNicely:** Recent reviews mention integrations with Slack, Salesforce, and HubSpot, with several reviewers noting easy integrations.
- **Delighted:** Recent reviews cite integrations with Slack, Salesforce, and Zapier, with reviewers highlighting the ease of connecting to these tools.



### How do AskNicely and Delighted compare on customer support?

AskNicely and Delighted are rated at near-parity for Quality of Support, with AskNicely at 9.4 and Delighted at 9.3.

- **AskNicely:** 18 all-time mentions of strong customer support, with recent reviews highlighting responsive and helpful support teams and dedicated account managers.
- **Delighted:** Recent reviews consistently praise Delighted's support for being fast, friendly, and helpful, with several reviewers noting positive onboarding and troubleshooting experiences.



### Which is easier to implement, AskNicely or Delighted?

Delighted has a slight edge in Ease of Setup with a score of 9.4 versus AskNicely's 9.2, but both are rated highly for implementation.

- **AskNicely:** Reviewers frequently describe the setup process as easy and straightforward, with 9 all-time mentions of easy setup and multiple recent reviews citing supportive onboarding teams.
- **Delighted:** Reviewers consistently report that Delighted is very easy to set up, with recent reviews highlighting minimal effort required and quick implementation, especially for NPS surveys.



| | AskNicely | Delighted | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,051 | 59 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (58.6% of reviews) | 
| **Entry Level Price** | Contact Us | $0.00 | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Delighted

**Not enough data**

---
## Ratings Comparison
| Rating | AskNicely | Delighted | 
|---|---|---|
  | **Meets Requirements** | 9.3 (885 reviews) | 9.0 (50 reviews) | 
  | **Ease of Use** | 9.4 (900 reviews) | 9.6 (50 reviews) | 
  | **Ease of Setup** | 9.2 (584 reviews) | 9.4 (38 reviews) | 
  | **Ease of Admin** | 9.3 (570 reviews) | 9.4 (38 reviews) | 
  | **Quality of Support** | 9.4 (795 reviews) | 9.3 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (561 reviews) | 9.5 (35 reviews) | 
  | **Product Direction (% positive)** | 9.1 (886 reviews) | 8.8 (49 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Additional Functionality

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 234 |
| **Delighted** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (218 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Delighted | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Feedback Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Delighted | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Question Branching** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Delighted** | 8.2/10 | 7 |

#### Generative AI

| Feature | AskNicely | Delighted | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | 8.9 (6 reviews) ✓ Verified | 
| **Survey Deployment** | 9.2 (242 reviews) | 8.9 (6 reviews) ✓ Verified | 
| **Feedback Collection** | 9.3 (249 reviews) | 8.3 (6 reviews) ✓ Verified | 
| **Device Responsiveness** | 9.4 (240 reviews) | 7.8 (6 reviews) ✓ Verified | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | 7.3 (5 reviews) ✓ Verified | 
| **Trigger Alerts** | 9.2 (232 reviews) | 8.1 (6 reviews) | 
| **Real-Time Analysis** | 9.3 (241 reviews) | 7.5 (6 reviews) ✓ Verified | 
| **Real-Time Action** | 9.3 (230 reviews) | 8.6 (6 reviews) | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | 8.7 (5 reviews) ✓ Verified | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | AskNicely | Delighted | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Social Advertising** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Pre-Approved Content Library** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Nonprofit Advocacy** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Rewards Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Social Engagement** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Advocate Management** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Reference Request Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Nomination Tracking** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reference Usage Tracking** | Not enough data | Not enough data | 
| **Audio References** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Video References** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Program Notices** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Referral Templates** | Not enough data | Not enough data | 
| **For Customer Referrals** | Not enough data | Not enough data | 
| **For Employee Referrals** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Fraud Detection** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Delighted | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to AskNicely (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Delighted | 
|---|---|---|
| **Small-Business** | 43.4% | 39.7% | 
| **Mid-Market** | 47.8% | 58.6% | 
| **Enterprise** | 8.7% | 1.7% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.6%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Hospital & Health Care:** 4.2%
- **Marketing and Advertising:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.8%
- **Real Estate:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 48.9%

#### Delighted

- **Computer Software:** 19.0%
- **Information Technology and Services:** 15.5%
- **Internet:** 10.3%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Insurance:** 3.4%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 1.7%
- **Other:** 32.8%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4234 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23906 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (752 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1762 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (793 reviews)

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23906 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3011 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-delighted)