Link copied to clipboard # AskNicely vs Delighted Comparison - What are their main differences? Share [ Export ](/compare/asknicely/delighted/export.csv) AskNicelyDelighted[+ Add Product](#) Pricing **AskNicely** **Contact Us** · Learn **Delighted** Free Trial **$0.00** · Free Starter **Pricing Insights** from reviews Time to Implement **AskNicely** 1 month Based on 32 responses **Delighted** \<1 monthFaster Based on 12 responses Return on Investment **AskNicely** 11 months Based on 18 responses **Delighted** 4 months7 months sooner Based on 7 responses Perceived Cost **AskNicely** $$$$$ **Delighted** $$$$$ Average Discount **AskNicely** 8%2% more **Delighted** 6% ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **AskNicely** [ Ease of Use (33) ](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1594369&qs=pros-and-cons#reviews)[ Customer Support (22) ](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1595972&qs=pros-and-cons#reviews)[ Difficult Reporting (6) ](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1594459&qs=pros-and-cons#reviews)[ Limited Customization (6) ](https://www.g2.com/products/asknicely/reviews?filters%5Bsentiment_snippet%5D=1595840&qs=pros-and-cons#reviews) **Delighted** Not enough data Integrations **AskNicely** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e249b44450855ecb81559d6a98c31de4/mechanicdesk.png "Product Avatar Image") MechanicDesk ](https://www.g2.com/products/mechanicdesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/asknicely/integrations) **Delighted** Not enough data Screenshots **AskNicely** ![AskNicely screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/28669/Feedback.jpg) **Delighted** ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png) **Ratings** from reviews Meets Requirements **AskNicely** 9.3 9.3885 **Delighted** 9.0 9.051 Ease of Use **AskNicely** 9.4 9.4900 **Delighted** 9.6 9.651 Ease of Setup **AskNicely** 9.2 9.2584 **Delighted** 9.4 9.439 Ease of Admin **AskNicely** 9.3 9.3570 **Delighted** 9.4 9.439 Quality of Support **AskNicely** 9.4 9.4795 **Delighted** 9.3 9.345 Has the product been a good partner in doing business? **AskNicely** 9.5 9.5561 **Delighted** 9.5 9.536 Product Direction (% positive) **AskNicely** 9.1 9.1886 **Delighted** 8.8 8.850 **Features** ratings from reviews Enterprise Feedback Management 9.2 269 8.6 7 Experience Management 8.5 236 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 43.3% Mid-Market(51-1000 emp.) 47.8% Enterprise(\> 1000 emp.) 8.8% Small-Business(50 or fewer emp.) 43.3% Mid-Market(51-1000 emp.) 47.8% Enterprise(\> 1000 emp.) 8.8% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% **Reviewers' Industry** [![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")](https://www.g2.com/products/asknicely/reviews) AskNicely Computer Software 12.4% Information Technology and Services 8.7% Internet 5.3% Health, Wellness and Fitness 5.1% Marketing and Advertising 4.2% Other 64.2% [![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews) Delighted Computer Software 18.6% Information Technology and Services 15.3% Internet 10.2% Apparel & Fashion 3.4% Building Materials 3.4% Other 49.2% Alternatives **AskNicely Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") [ Qualtrics Customer Experience ](/products/qualtrics-customer-experience/reviews) ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") [ Medallia Customer Experience ](/products/medallia-customer-experience/reviews) ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) **Delighted Alternatives** ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research") [ Medallia Agile Research ](/products/medallia-agile-research/reviews) ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply") [ Nicereply ](/products/nicereply/reviews) ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") [ Typeform ](/products/typeform/reviews) ## AskNicely vs Delighted FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between AskNicely vs Delighted? AskNicely and Delighted are both highly rated Experience Management platforms, but AskNicely stands out for its higher review volume and more frequently cited strengths in ease of use and customer support. | [AskNicely](https://www.g2.com/products/asknicely/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) | | --- | --- | | 4.7/5 (1,050 reviews) | 4.7/5 (60 reviews) | | Mid-Market | Mid-Market | | 9.2 | 9.4 | | 9.4 | 9.3 | | Ease of Use (28 all-time mentions) | — | ### How do the pricing models of AskNicely and Delighted compare? AskNicely and Delighted are rated at parity for value, with no significant difference in reviewer satisfaction on price or cost. - **AskNicely:** In recent reviews, many highlight AskNicely as affordable and budget-friendly, with several noting satisfaction with the value provided. - **Delighted:** Reviewers on Delighted's basic plan describe it as a good value for the price, especially for entry-level NPS needs. ### What are the best alternatives to AskNicely and Delighted? Birdeye, SurveyMonkey, and Qualtrics Market Research are the top three G2-ranked alternatives to AskNicely and Delighted. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1,050 reviews) | Mid-Market | In recent reviews, many highlight affordability and strong value. | Ease of Use (28 all-time mentions) | | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Reviewers on the basic plan describe it as a good value for entry-level NPS. | Intuitive and easy-to-use platform | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4,205 reviews) | Small-Business | — | — | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | — | — | | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | — | ### Which Experience Management features should I prioritize when comparing AskNicely and Delighted? Buyers comparing AskNicely and Delighted should prioritize ease of use, ease of setup, quality of support, customization, and reporting capabilities. - **Ease of Use:** AskNicely 9.4 (28 all-time mentions); Delighted 9.6 - **Ease of Setup:** AskNicely 9.2; Delighted 9.4 - **Quality of Support:** AskNicely 9.4 (18 all-time mentions); Delighted 9.3 - **Customization:** AskNicely (8 all-time mentions); Delighted (recent reviews cite intuitive templates and customization options) - **Reporting:** AskNicely (6 all-time mentions of difficult reporting); Delighted (recent reviews cite easy-to-understand dashboards but desire for more advanced reporting features) ### What are the pros and cons of AskNicely vs Delighted? AskNicely's headline strength is ease of use, while Delighted is most frequently praised for its intuitive and simple platform. - **AskNicely strengths:** Ease of Use (28 all-time mentions), Customer Support (18), Customer Feedback (13), Easy Setup (9), Intuitive (9), Customization (8), Feedback Management (8), Response Efficiency (8), User Interface (7), Automation (5), Easy Integrations (4) - **AskNicely trade-offs:** Difficult Reporting (6), Survey Limitations (6), Limited Customization (5) - **Delighted strengths:** In recent reviews, Delighted is praised for its intuitive interface, easy setup, and effective NPS/CSAT survey management. - **Delighted trade-offs:** Recent reviews mention a desire for more advanced reporting features and some limitations in survey customization and integrations. ### Is AskNicely or Delighted better for small businesses? Birdeye is the top alternative for small businesses, but between AskNicely and Delighted, both primarily serve the Mid-Market segment with strong ease-of-use sentiment. - **AskNicely:** Largest reviewer segment is Mid-Market; reviewers frequently cite ease of use and easy setup as benefits for teams of varying sizes. - **Delighted:** Largest reviewer segment is Mid-Market; reviewers highlight the platform's simplicity and value, with several small-business reviewers noting satisfaction with the free version for basic NPS needs. ### Which Experience Management platform has better integrations? AskNicely and Delighted are at parity for integrations, with both products supporting integrations with popular tools like Slack and Salesforce as cited in recent reviews. - **AskNicely:** Recent reviews mention integrations with Slack, Salesforce, and HubSpot, with several reviewers noting easy integrations. - **Delighted:** Recent reviews cite integrations with Slack, Salesforce, and Zapier, with reviewers highlighting the ease of connecting to these tools. ### How do AskNicely and Delighted compare on customer support? AskNicely and Delighted are rated at near-parity for Quality of Support, with AskNicely at 9.4 and Delighted at 9.3. - **AskNicely:** 18 all-time mentions of strong customer support, with recent reviews highlighting responsive and helpful support teams and dedicated account managers. - **Delighted:** Recent reviews consistently praise Delighted's support for being fast, friendly, and helpful, with several reviewers noting positive onboarding and troubleshooting experiences. ### Which is easier to implement, AskNicely or Delighted? Delighted has a slight edge in Ease of Setup with a score of 9.4 versus AskNicely's 9.2, but both are rated highly for implementation. - **AskNicely:** Reviewers frequently describe the setup process as easy and straightforward, with 9 all-time mentions of easy setup and multiple recent reviews citing supportive onboarding teams. - **Delighted:** Reviewers consistently report that Delighted is very easy to set up, with recent reviews highlighting minimal effort required and quick implementation, especially for NPS surveys.