--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users find AskNicely's **ease of use** outstanding, allowing for seamless survey management and effortless feedback collection. (28 reviews) - Users value the **exceptional customer support** from AskNicely, ensuring they always receive timely assistance and solutions. (18 reviews) - Users value the **direct client feedback** feature of AskNicely, enhancing engagement and actionable insights for improved performance. (13 reviews) - Users appreciate the **helpful support** from AskNicely, enhancing their experience and ensuring customer satisfaction remains a priority. (11 reviews) - Users find the **easy setup** of AskNicely simplifies feedback collection and enhances the overall user experience. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** with AskNicely, noting the sluggish performance and lack of user-friendly features for analytics. (6 reviews) - Users find the **survey response limitations** frustrating, especially when needing to streamline contact management. (6 reviews) - Users express a need for **more customization options** in AskNicely to better tailor workflows and dashboards. (5 reviews) - Users find the **manual processes** cumbersome, especially when managing contacts and reporting without automation. (3 reviews) - Users note the need for **improvement in shout out functionality** , making it more user-friendly and efficient. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Simple, but effective **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan B. | Partner/ Co-founder, Investment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** The system makes it easy to manage and administer NPS surveys, and responding to the feedback we get is super simple. The implementation team and CS reps have been great to work with--they helped us create custom workflows and access profiles for various levels of access for our executive team and regional managers to be able to respond to feedback. **What do you dislike about AskNicely?** Native reporting functions aren't great yet, but they're working on it. Until we can pull our own reports, the CS reps have been great at getting us any reports we need. **What problems is AskNicely solving and how is that benefiting you?** NPS scoring, customer satisfaction surveys, customer feedback, issue escalation, reputation management, automation of online review requests, ### 2. Perfect VoC plaftorm if you use Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about AskNicely?** - AskNicely integrates perfectly well with Salesforce. As long as you have the data in Salesforce, you can develop a full range of surveys useful to assess your customers' satisfaction throughout their journey - Ability to close very easily the loop with the customer - Surveys highly customisable and user friendly - AskNicely TV to share feedback across the organisation - Feature to prevent survey fatigue - Reasonable cost - especially when you're an SME. **What do you dislike about AskNicely?** - Can improve their overview dashboard by letting you displaying different NPS depending on the customer segment - The email reminder when a customer hasn't replied to the survey is unfriendly (plain text) which makes the reminder ineffective - It takes a bit of time to get how the reports work and how you can view data efficiently - Keyword and Themes features are not useful the way they are designed today **What problems is AskNicely solving and how is that benefiting you?** - It helps raising awareness and sharing customer feedback with the wider business. The customer relationship and knowledge is not owned by just a small part of the organisation anymore. - Enables to identify and solve customer issues more quickly. Ultimately improving your customer experience - Great boost when receiving positive feedback ### 3. Does what it says on the box. Just don't expect any miracles from the mobile app. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominik A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about AskNicely?** Setup is a breeze: writing your message, importing your audience, setting up the scheduler - all those things are child's play. I wanted to get a first impression and overview of what I would have to do to get started; less than an hour later, everything was complete. This is impressively quick. **What do you dislike about AskNicely?** The mobile app only does reporting - it's not possible to make any changes or start/stop campaigns through it. Also, we had to add "company" as a custom field, which I feel should be a default field. **Recommendations to others considering AskNicely:** None really - like I said in my heading, it does what it says on the box. Implementation is super easy and fast. I don't have any comparison with other players in the NPS field so my opinion is potentially somewhat limited - but I will happily attest to the fact that AskNicely was and is great, quick and easy to use. **What problems is AskNicely solving and how is that benefiting you?** We have a much better understanding of what works and what doesn't for our user base - and our NPS is now a more-than-just-good 30. ### 4. Easy to use and very helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar W. | Vice CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about AskNicely?** I like the easiness of the program. You can start small and then extend your needs when you grow bigger. We also like how easy it is to implement new people in to the system. We get push notifications when something bad is going on. **What do you dislike about AskNicely?** I am not that guy who is a experienced programmer so i have hard time to make the system "automated". But i fix this with a programmer :) **Recommendations to others considering AskNicely:** When you start up with this programe, see it as a thing that can bring you profit in your business long term goals. It's a must have for all businesses. With happy clients, you will get more clients, you can easily raise your prices and increase your profits. **What problems is AskNicely solving and how is that benefiting you?** I can now see what my customers think about the services we provide wich is really important. To measure how satisfied our customers is is one of the most important things. We can quickly cover up mistakes that we have been doing and make our customers really happy again. The most fantastic thing with the system is that our customers really appruciate the layout and that we actually follow up how they felt about our service. ### 5. Very Simple Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca N. | Content Strategist & Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about AskNicely?** I love that it is so simple to look at, which increases our response rate. **What do you dislike about AskNicely?** It's a tad difficult to edit on the back-end of the email. Each of our account manager's wants to personalize the email, so they have to make sure that they edit the first part of the email, instead of just using a saved template of their own making, etc. **Recommendations to others considering AskNicely:** This program has a great user-friendly dashboard that shows you how your responses have affected your NPS score. It's a great gauge for how our clients trust us and I would recommend it to anyone looking to get feedback from theirs! **What problems is AskNicely solving and how is that benefiting you?** We are better engaged with our customers view of us. They score us regularly on our performance and if they'd recommend us to industry colleagues, so to have those scores helps us guage where we're at with our client relationship. ### 6. Rewarding Information **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi I. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about AskNicely?** I love how we can track our agent's likes and dislikes. We know what to continue doing and we know what we have to spend more time on improving. **What do you dislike about AskNicely?** There's nothing that I dislike. I can see results and comments on our services and customer expectations. **What problems is AskNicely solving and how is that benefiting you?** We are solving our customer service. Improving our customer service is what we live for and by. ### 7. I love the service we have received **Rating:** 5.0/5.0 stars **Reviewed by:** Catia M. | Senior Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about AskNicely?** The service has been amazing, Alex Wong has been such a pleasure to work with. This toll has helped us to hear our guest concerns and given us the opportunity to respond and react. **What do you dislike about AskNicely?** I wish we had the ability to ask more question for the cost we are paying. **What problems is AskNicely solving and how is that benefiting you?** Pricing issue at our locations and support for our guests. ### 8. Fast way to get feed back **Rating:** 5.0/5.0 stars **Reviewed by:** Angelique B. | CSR, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about AskNicely?** Very easy to navigate the site. Can see the entire company or filter just my own. We can break it down by price as well as new or returning customer and by the product type **What do you dislike about AskNicely?** Can be a little busy looking until you have moved around a bit learning where everything is **Recommendations to others considering AskNicely:** If you want quick feedback. This is it. Many companies I have worked for would use surveys the customer would not complete because it took too long, this one is quick and efficient. **What problems is AskNicely solving and how is that benefiting you?** You can see exactly what brings your customers back or what makes them go elsewhere. ### 9. Great feedback loop **Rating:** 5.0/5.0 stars **Reviewed by:** Jim G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about AskNicely?** Ask Nicely has a very user-friendly and intuitive dashboard. They also provide detailed feedback that is helping us improve our customer experience. **What do you dislike about AskNicely?** There is nothing that I dislike. Not sure what else to say. **What problems is AskNicely solving and how is that benefiting you?** Helps us focus our efforts for providing better service. ### 10. Simple, Quick and Effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about AskNicely?** Easy to send requests to our customers. Fast feedback. It amazes me how quickly we receive feedback. Absolutely love receiving feedback via the mobile app. Really great to be able to quickly acknowledge and celebrate colleagues success. **What do you dislike about AskNicely?** No real dislikes at the moment. Every product has wants and needs, but none right now. **What problems is AskNicely solving and how is that benefiting you?** Receiving feedback from customers on service, we previously did not receive this, or track this. ### 11. Makes insightful first-hand feedback easily accessible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about AskNicely?** AskNicely is a great tool for measuring NPS and discovering trends in customer feedback. By gathering first-hand feedback directly from our customers, we're able to know what we should and should not prioritize to directly impact customer experience. **What do you dislike about AskNicely?** I wish the dashboard was a little more intuitive and had a few more features. For example, I wish I could increase the timeline on the chart, and I have a hard time easily finding trends in the "Takeaways" column. **What problems is AskNicely solving and how is that benefiting you?** The AskNicely Slack integration has allowed our entire company to see customer commentary - which has been incredibly powerful. ### 12. Super simple to use, and powerful insights **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2019 **What do you like best about AskNicely?** We love how easy it is to use, and how easy it is for our clients to give us clear feedback. The data gives us powerful insights that help us identify areas for improvement as well as key drivers of the business. **What do you dislike about AskNicely?** I haven't found any downsides yet. Great system. **What problems is AskNicely solving and how is that benefiting you?** The need for customer feedback, both measurable and with substantive commentary. Helped us home in on our ideal clients and areas for improvement. ### 13. AskNicely Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** Affordable NPS platform with reporting built in. Quality customer service that is responsive. Easy to implement. **What do you dislike about AskNicely?** Seems to be a product in its infancy that is missing many features that would better serve its customers needs. Survey delivery is not consistent and visibility into why a survey may not have made it to a customer is very limited. Poor customer experience with survey delivery issues. **Recommendations to others considering AskNicely:** I would recommend this tool if you need a quick and affordable NPS platform. Its the best in its price range. If you want superior quality with many features to enable your business then go up the chain in price. If you are expecting high quality then you will be disappointed with this software. **What problems is AskNicely solving and how is that benefiting you?** Quick and high level feedback from customers at an affordable price range. ### 14. An invaluable in our arsenal tools to provide excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Reid C. | President & CEO, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about AskNicely?** It is so simple to use. I get data immediately via my mobile phone and can easily respond with both internal and external follow-ups. They've also been responsive with their product roadmap. Glad that it integrates into Salesforce. **What do you dislike about AskNicely?** There isn't anything I have an issue with. It was easy to set-up, easy to manage. Anything I have had issue with has been pretty quickly changed in one of the more recent updates to the product. The only thing we have a challenge with is getting the emails through to clients with their spam filters. Obviously, we try to get them to do their part by whitelisting us, but they don't always follow through. **What problems is AskNicely solving and how is that benefiting you?** It has been useful in uncovering new opportunities with clients, which was an unexpected benefit. The original problem was that we simply wanted a way to confirm that our clients were getting value from our services and allow us to respond to concerns before they become anything bigger. **Official Response from Jason Hinze:** > Thanks for the feedback Reid! We love hearing from happy customers. We have some strategies we like to use to help overcome email filters. Feel free to contact me at jason@asknice.ly and we can discuss some solutions that may improve things for you. ### 15. Professional, timely, well supported system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** It suits our business and at implementation the support provided in building additional functionality was great. Its reliably and the dashboard makes it easy to summarise scores **What do you dislike about AskNicely?** Hard to answer, but interfacing with a CRM system to automate surveys has had a very occasional hiccup, but there are workarounds that are fairly easy to use if there have been rare issues **What problems is AskNicely solving and how is that benefiting you?** We have realised how much our customers value the interaction. We use to obtain feedback on our speaker led events and this has reduced time to manually survey, but also its immediate as attendees leave an event. Our staff get wonderful feedback every day which is very easy to share amongst our business, so we receive constant reinforcement on our great service and see whats important to each customer. ### 16. Does What it Promises **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about AskNicely?** Ask Nicely is one of those rare platforms that meets a critical business need and is simple to use. Empowering service. Can't imagine any that wants to understand their client's ongoing experience being disappointed. **What do you dislike about AskNicely?** sometimes you have to confront awkward realities **What problems is AskNicely solving and how is that benefiting you?** provides confidence on specific areas of growth ### 17. High Returns, Some Pain Points **Rating:** 4.5/5.0 stars **Reviewed by:** Bridget Leanne P. | Client Sentiment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about AskNicely?** The help and collaboration we've received for their support and customer success teams is great. They're awesome about hearing our needs and coming up with ways to help us meet them or being honest and telling us a feature we'd like isn't really on their radar (which we greatly appreciate). I also like that they let us beta test new features so we can give feedback on them. We've seen several of the comments we gave about the new dash get implemented, which was also very much appreciated. They listen to their users, and that's huge. **What do you dislike about AskNicely?** My main issues are with the UI. It's built for a company that wants to send surveys to users at regular intervals - i.e., once a quarter - but runs into issues quickly when you want to do more than that. There are several methods for adding recipients, but not one of them makes the process truly painless. I'd also like to see more ways of getting unstructured feedback from emails or calls into AskNicely, so I can have all of my feedback in one place. (This is a big one - they're more likely to lose us as a customer over this than anything else.) They also need an import email button for Outlook, so I can easily add emails not tracked by AskNicely to the responses for archival purposes. **Recommendations to others considering AskNicely:** If you, like us, had a more "traditional" surveying method, keep an open mind. You really can get good, worthwhile feedback with a one question survey. And get buy-in from your Salesforce team to have AskNicely integrated with it. Sharing results is tough when you don't have them somewhere everyone can see them. **What problems is AskNicely solving and how is that benefiting you?** AskNicely is helping us identify customers at risk for churn and helping us deal with issues in real-time instead of waiting for someone on our end to learn about the issue. **Official Response from Jason Hinze:** > Hi Bridget. We really appreciate this review. It's the kind of detailed feedback we want to get from our users. We're always striving to improve the platform. Feel free to reach out to me directly at jason@asknice.ly and I'd be happy to help see how we can overcome some of those pain points. ### 18. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Casey E. | Market Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about AskNicely?** I love that errors are able to be quickly fixed and that it is very easy to pull reports **What do you dislike about AskNicely?** There is really nothing that I dislike at the moment! **What problems is AskNicely solving and how is that benefiting you?** We have realized how helpful it is to gauge client feedback throughout every step of the real estate process when utilizing AskNicely. ### 19. Excellent relationship advancement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amy P. | Community out reach manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about AskNicely?** It’s most helpful to bridge communication gap’s and schedule follow up meetings. **What do you dislike about AskNicely?** .If someone has never heard of us and they use a zero only because they don’t have anything to report on **Recommendations to others considering AskNicely:** Use it!! **What problems is AskNicely solving and how is that benefiting you?** A lot of advancement with scheduling the next steps and scheduling follow up meetings to close gaps ### 20. Easy, simple and easy to digest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about AskNicely?** AskNicely provides a really quick and easy snapshot our customer experience. We are able to capture some really valuable feedback in a way that is of convenience to our customers. **What do you dislike about AskNicely?** Nothing so far. I really like the AskNicely platform and process **Recommendations to others considering AskNicely:** Use it! AskNicely is an incredible tool to use in order to build customer experience **What problems is AskNicely solving and how is that benefiting you?** We're able to capture valuable customer experience information. We are able to break down exactly where in our process we do well, and where are our pain points are. ### 21. Really Easy To Use - Very Effective **Rating:** 5.0/5.0 stars **Reviewed by:** KATELYN G. | PRACTICE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about AskNicely?** I love Ask Nicely! It is super easy to use, and provides valuable feedback for all customer interactions. **What do you dislike about AskNicely?** I wish that, as on email, in the dashboard itself it would show the names of those who left the review rather than ANON. My email alerts, all display the names. **Recommendations to others considering AskNicely:** It is a great program, it is very easy to use and provides great feedback. **What problems is AskNicely solving and how is that benefiting you?** We are able to learn about how our clients are experiencing the service from their perspectives. It helps our team communicate on how we can improve. **Official Response from Jenny Mayo:** > Hi Katelyn, Thanks so much for the very kind words! We're thrilled you are receiving valuable feedback. Regarding your comment on displaying names, as I understand it, this is a feature that can be toggled on and off. I recommend contacting support@asknice.ly and they can walk you through it. Cheers! Jenny Mayo Marketing Coordinator ### 22. One of the best investments we've ever made **Rating:** 5.0/5.0 stars **Reviewed by:** Liam D. | General Manager - Australia, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about AskNicely?** The product is so simple to set up and use, allowing us to start gaining valuable customer insights within days. The theme buckets feature has also simplified the ability to easily identify and drill down on key issues, good or bad. **What do you dislike about AskNicely?** As a multi-site business, one of the minor frustrations is the roll out of the data into the executive dashboard. Whilst the headline NPS scores are provided, the ability to view more detailed scores, themes etc at a rolled-up account (regional level) would be advantageous, rather than needing to drill down into each venue individually. **What problems is AskNicely solving and how is that benefiting you?** Ask Nicely has allowed the business to progress from using "gut feelings" and intuition to intimate customer insights and knowledge, This has resulted in us being able to make informed decisions relating to products, pricing and customer experience, which is translating to more repeat visitation, referrals and ultimately, revenue. ### 23. Best Platform for Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2020 **What do you like best about AskNicely?** The ease of use and ability to track scores over a period of time. This software is the best and has allowed my company to open a line of communication with customers that wasn't previously there. **What do you dislike about AskNicely?** No dislikes at the moment, everything seems to work as promised. **What problems is AskNicely solving and how is that benefiting you?** We have never asked customers how they feel about our product or brand. With AskNicely we get real time feedback and can respond in the application. It has really been a live saver and also improved employee morale! They always know when customers have feedback for the service. ### 24. Great tool for keeping a pulse on my customer community **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan T. | Director of Strategic Alliances, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about AskNicely?** Streamlined workflow for follow-up activities ranging from additional details to soliciting customer testimonials. **What do you dislike about AskNicely?** I'd like to see more drill down capabilities in the reports, so that I can easily see which customers received/opened/responded to emails. **What problems is AskNicely solving and how is that benefiting you?** I have been able to establish a reliable data set of customer feedback. I rely on this for another perspective to better understand by user community. ### 25. Great for collecting NPS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about AskNicely?** It's easy to use this platform, the dashboard is fairly simple to navigate and it gets the job done for collecting NPS, I like that they are real-time and integrate into our Intercom chat, we respond to our users here to thank them for taking the time! **What do you dislike about AskNicely?** Reporting functionality is fairly basic, filtering and exporting is a bit cumbersome. I wish there were more options. Otherwise, it is great for us! **What problems is AskNicely solving and how is that benefiting you?** NPS scores and feedback are important to keep track of, helps us to make decisions on the direction we will go and areas in which we can improve. As a software company, I wish there were more ways to track the feedback and add tags to manage and view in a report. ### 26. Practical and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ednaldo R. | Ednaldo Rocha, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about AskNicely?** The ease of customizing and sending the survey to our customers. **What do you dislike about AskNicely?** I think there should be a way to exclude contacts that we no longer use without having to contact support, often we also do some testing and these end up being counted in total. **What problems is AskNicely solving and how is that benefiting you?** We work with a considerable customer base, and with the feedback we are getting, we are able to focus on the problem, receive a lot of feedback from our customers and based on that we interact with the areas. ### 27. Amazing product and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about AskNicely?** The dashboard interface is very user-friendly and intuitive. It gives me just the right amount of information without being too complex. The support I receive from the team is A+. They are very quick to respond and are forward thinking with their solutions. **What do you dislike about AskNicely?** I wish I could program additional reminders for the surveys. Only being able to send 1 reminder is restrictive. **Recommendations to others considering AskNicely:** I really like that this company knows and understands NPS methodology. They understand that NPS is a system and not just a score. So many NPS dashboard companies focus only on the score and even are open to changing scores to boost a company's NPS. NPS is not a marketing tool....it is a system to help you improve your business. **What problems is AskNicely solving and how is that benefiting you?** We are currently using AskNicely to complete quarterly pulse surveys with our internal team. We want to stay abreast on the culture and morale we are trying to build in our company. We have realized that getting people to take the survey is a challenge. Our response rate is lower than we anticipated. ### 28. Has taken customer feedback to a new level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about AskNicely?** How simple it is to start getting feedback and Mixpanel integration **What do you dislike about AskNicely?** The "queue" and "sending" panel, hard to understand **What problems is AskNicely solving and how is that benefiting you?** Extracting customer feedback and insights. ### 29. Best in class for less! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim L. | Digital Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about AskNicely?** We did an exhaustive search for an NPS provider that included 7 different vendors. From our initial demo to the onboarding to the execution AskNicely was hands down the best we found for the budget we had for this. They have a wonderful report setup and they really have thought the entire NPS process out. We are able to segment and tag responses to ensure that those who are not completely satisfied with us get personalized attention at scale. The ability to segment allows us to pinpoint where we need to concentrate our efforts to effect a change in our culture to better serve our loyal customers. **What do you dislike about AskNicely?** Not much really. They have been very good at answering questions and anticipating our needs. **Recommendations to others considering AskNicely:** Give them a shot, you won't be disappointed **What problems is AskNicely solving and how is that benefiting you?** We had not implemented an NPS program prior to this and we wanted to make sure it was easy to use, and also easy for us to report up the ladder and ensure that management was well aware of the issues we uncovered and how we are addressing them. ### 30. AskNicely is great **Rating:** 5.0/5.0 stars **Reviewed by:** Delphine D. | Head of Operations and Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about AskNicely?** We like how easy it is to use. Its simplicity helps us focus on what we should focus on: Having more conversation with our customers we wouldn't normally talk to. AskNicely triggers and facilitates conversations. **What do you dislike about AskNicely?** Nothing. I think it is a great innovative product. **Recommendations to others considering AskNicely:** We evaluated several tools and chose this one for - Its simplicity - its innovative way of rethinking NPS - their communication/brand is on point and convincing **What problems is AskNicely solving and how is that benefiting you?** It helps us get a good understanding of how our product is perceived. We have the ability to segment our scores by customer demographics for better analysis and understanding of our performance. We believe NPS is not just about the score itself but engaging with our customers too. We maximise our use of AskNicely with the conversations we have with customers who leave feedback. We reply and dig into their comments. ### 31. New to this system but what a great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica G. | Hospital/Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about AskNicely?** The chance to really hear what the clients are thinking and feeling good or bad has had a major impact on how the business is operating since starting these surveys. The staff moral has increased by such a huge percent being able to hear what clients think of us. The client referrals have increased as well since starting this service. **What do you dislike about AskNicely?** The dashboard was a little confusing to begin with but the more you use it and explore all the information the easier it gets. The only other thing would be the cut offs for Promoters, Passive and Detractors, a lot of our 7-8 surveys are commenting positively but the 8 is a Passive result instead of Promoter, this is driving our scores down but in reality they are good reviews and could raise our results if they were not considered Passive. **Recommendations to others considering AskNicely:** If you are looking to find out what your customers are feeling regarding your service or business than this is the way to go. We have learned so much from using this service. Our clients have not only been able to express concerns but have also improved the staff moral as they are able to hear how great of a job they are doing. **What problems is AskNicely solving and how is that benefiting you?** We have been able to improve on our customer service, and have taken a better look at the cost of our services and products offered due to the response from customers. ### 32. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about AskNicely?** Love being able to get alerted when a patient is not satisfied - can call them quickly and fix any problems. **What do you dislike about AskNicely?** Just started using Ask Nicely here at work - so far, no dislikes (other than bad comments :) **What problems is AskNicely solving and how is that benefiting you?** We are able to get good suggestions from patients about what they feel would make their appointment better with us and implement. ### 33. Greta way to gauge your customer health! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlynne B. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about AskNicely?** That it automatically pops up across the bottom of our software platform, not in an annoying pop up that is in the way. It also allows them to tell why they gave the review and to which department! We actually use our list of happy customers that left us positive asknicely reviews as a referral contact database! Almost every single customer gives us a referral. It's fantastic. **What do you dislike about AskNicely?** It seems a lot of angry or unhappy customers get the asknicely request - I would like there to be a way to only have it pop up for users who are actively and regularly engaging with the product. **Recommendations to others considering AskNicely:** Take advantage of seeing who your happy customers are! Call them and ask for referrals! **What problems is AskNicely solving and how is that benefiting you?** We are able to catch customers that leave mid to low ratings and reach out to resolve any issues they may be having before it's too late and they request to cancel. This really gives our customer success team an advantage! ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jozh T. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2019 **What do you like best about AskNicely?** The format and UI is very easy to navigate through. Feedback from our customers are well organised and it's easy to see contact history with the customer. The dashboard is very insightful and provides a great summary on what can be improved. **What do you dislike about AskNicely?** Nothing to comment on at this time. It's been smooth sailing with day to day usage. **Recommendations to others considering AskNicely:** Easy to use and data provided is organised well **What problems is AskNicely solving and how is that benefiting you?** We are able to provide specific solutions to customers. The way the comments are tagged/organised are a good way to focus on a specific department/program/service. ### 35. Great NPS software **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy A. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2019 **What do you like best about AskNicely?** The software focus only on NPS scores and it's doing the job very well. The support team is very helpful. The live dashboard on TV. The API integration is easy. The back-office of the software is clean and easy to use **What do you dislike about AskNicely?** The "Contact Rules" to configure how many days before contacting a person again with a new survey could be more flexible in the back-office. **Recommendations to others considering AskNicely:** Do your own market benchmark, but AskNicely is one of the best NPS software on the market. **What problems is AskNicely solving and how is that benefiting you?** We never had a NPS score system implemented before. We are improving our customer service satisfaction and understand better our customers and where we can do better. ### 36. User Friendly Review System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2020 **What do you like best about AskNicely?** Its a very user friendly website with easy filters. **What do you dislike about AskNicely?** So far no complaints with regards to the software **Recommendations to others considering AskNicely:** User friendly software **What problems is AskNicely solving and how is that benefiting you?** It has made us to understand our customer feedback and also to respond them immediately with various titles. ### 37. Automated our NPS within 2 weeks **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about AskNicely?** Their Salesforce integration is excellent, was so easy to turn on and grab data out, as well as getting results back in. Their onboarding process with Gretchen was excellent, and always ended up getting answers i needed fast. **What do you dislike about AskNicely?** The TV style dashboard isn't customisable enough, as well as some of the reporting could be a bit better - Pricing was a touch high, but then again it has cut out a lot of manual work, and things are much more efficient now. **What problems is AskNicely solving and how is that benefiting you?** We were struggling to get data easily in and out of Salesforce and to be able to run a rolling NPS without manual work involved. ### 38. A quick and easy way to get feedback from your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rose C. | Regional Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about AskNicely?** The thing I like most is that high numbers of people respond to the survey with a rating of our service. Many of them go to the trouble of also writing a comment about what they like or appreciate. **What do you dislike about AskNicely?** I don't dislike anything. It's easy to use. **Recommendations to others considering AskNicely:** Ask Nicely is a very useful and easy tool for obtaining feedback from your customers **What problems is AskNicely solving and how is that benefiting you?** No problems, I probably just need to spend more time understanding how it works (reports etc.) ### 39. Simplicity works **Rating:** 5.0/5.0 stars **Reviewed by:** Bern B. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2019 **What do you like best about AskNicely?** The great thing about AskNicely is the simplicity of use for all participants. Most feedback tools attempt to do too much and it becomes burdensome but Ask Nicely makes it fast and easy enough to submit frequently which means you also get a clear picture of trends over time. **What do you dislike about AskNicely?** The way it sets time ranges for reporting is a bit annoying. It would be better to be able to set hard and fats ranges between certain dates. The reporting generally UX is a bit clumsy - could use some focussed work on how people are actually using it. **What problems is AskNicely solving and how is that benefiting you?** Just the reporting as above. Has provided good, consistent feedback over time.e ### 40. Happy with the service **Rating:** 4.5/5.0 stars **Reviewed by:** Evaan R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** The ability to check up with customers on how they like our service and the automated followups. The response for support requests from the asknicely team is good. **What do you dislike about AskNicely?** I'm not sure if I am using it properly. There are some limitations in the software which I hope will be resolved in time to better support our business. **Recommendations to others considering AskNicely:** It was a bit hard to pick up the process flow as I took up using the software from my predecessor and I didn't get training on this to use it. **What problems is AskNicely solving and how is that benefiting you?** The ability to receive feedback from our customers in mass, and ensure we do all we can to keep them happy. Our business relies on it's Customer Service as a point of difference and this also help drive Google Reviews to help with our reputation in the industry. ### 41. Great platform, great features! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about AskNicely?** The interface is pretty clear. It is really simple to use. Plus, it's connected to every best other platforms so there are different channels to get the info of your NPS: mobile app, slack, salesforce, zendesk... The dashboard feature is also pretty cool to use! You can display your NPS on TVs that you may have in your office. It a great way to involve everyone in your company. **What do you dislike about AskNicely?** Not sure that I dislike something that worth to mention it. **Recommendations to others considering AskNicely:** When a software is the leader on its market, there is a good reason! So, just trust them. **What problems is AskNicely solving and how is that benefiting you?** With AskNicely dashboard feature, this is amazing what you can do! You can display your NPS on TV in your office, you can share it accross the organization.. You can also, of course, display it according topics that clients choose to rate you. So, for example, you can display to your Product Team, their "Platform features NPS" and to your Customer Success consultants, their score too. and so on. - Increase Customer Satisfaction - Evaluate and Increase Customer Loyalty - Create More Advocates - Reduce Customer Churn - Growth ### 42. A real eye opener! **Rating:** 5.0/5.0 stars **Reviewed by:** Sorelly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about AskNicely?** knowing how pleased your clientele really is **What do you dislike about AskNicely?** Not knowing reasoning of low scores/whys **Recommendations to others considering AskNicely:** Follow up is key **What problems is AskNicely solving and how is that benefiting you?** Bettering customer satisfaction ### 43. Quick to respond, system is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie G. | Marketing Manager, Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** Dashboard and theme buckets. They are easy to use and modify if needed. **What do you dislike about AskNicely?** Backend changes are not that easy as they don't replicate immediately? E.g. Changing who receives the emails notifying response time and measurement. This hasn't worked - there isn't any clear guidelines **What problems is AskNicely solving and how is that benefiting you?** Clear understanding of how our customers feel about our business. It allows us to stay on top. It' has also provided us with feedback for improvement and meeting customer expectations. ### 44. Better NPS measurement with AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about AskNicely?** The interface is much easier for our customers. Also, the conversational aspect of the interactions makes it easier to get more detailed feedback. **What do you dislike about AskNicely?** Nothing so far, apart from a few occasions where customers accidentally hit the wrong number – then apologise for it! **What problems is AskNicely solving and how is that benefiting you?** Increased response rates, less empty responses (due to the workflow triggers), and more detailed feedback. ### 45. Results easy to read and classify **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** Themes are well classified and the dashboard gives a good summary of the results. **What do you dislike about AskNicely?** Sometimes I couldn't update the survey's logo or colours. It kept going back to the previous version. Also the reports are more like rough data, when I would like to see in depth more insights on the results. **Recommendations to others considering AskNicely:** Once is all set up, it runs smoothly and has a lot of functionalities to keep track of the customer satisfaction **What problems is AskNicely solving and how is that benefiting you?** Attribution per city, but it's an internal problem on the set up and integration, not on AskNicely as far as we know. Accurate data is a good benefit, and gives actionable reviews based on the themes. ### 46. Flexible and scale-able in a simple easy to understand platform **Rating:** 4.0/5.0 stars **Reviewed by:** Elle B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about AskNicely?** The flexibility, many different ways to integrate. The simplicity of the platform and the smart workflow setup. **What do you dislike about AskNicely?** The lack of reporting, lack of segmentation and calculations beyond NPS. **What problems is AskNicely solving and how is that benefiting you?** We used to have mystery shopping,l we do not do this as often any more and have saved $. Through the workflow function, we are able to automate alerts around the negative response, capturing unhappy customers and preventing reputation backlash. Another use of the workflow is our utilisation of promoters, encouraging them to review us across other platforms such as productreview.com.au and google maps. Our physical store network is important to us and this lifts them out and creates organic content that Google applauds as well as encouraging new customers to visit our store and buy our product. ### 47. Quick Easy Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about AskNicely?** I like the dashboard that quickly shows you your company's NPS score and you can quickly break down by things like timing, scores, reasons for responses etc. **What do you dislike about AskNicely?** No dislikes. I've found the software great so far. **What problems is AskNicely solving and how is that benefiting you?** We want to understand how our software is viewed by users, get their feedback including getting success stories when reviews are positive and doing what we can to make customers successful when they're not positive. ### 48. Ask Nicely worked with our organization to integrate into SFDC and helped us to get set up quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about AskNicely?** Ease of use! It is very easy to manage once set up and the value of the insights received has been valuable. **What do you dislike about AskNicely?** Mobile app - I have an iPhone and it has never displayed correctly. Firefox- makes me log in twice to access dashboard **What problems is AskNicely solving and how is that benefiting you?** Understanding customer's sentiment to ensure we address issues ( client specific and across clients ). Moving the needle and growth within those accounts. ### 49. We now hear our guests! **Rating:** 5.0/5.0 stars **Reviewed by:** Scot L. | VP, Retail Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about AskNicely?** AskNicely has helped elevate our level of guest feedback in a way that we never thought it could. The ease of use is awesome and the ability to instantly connect with guests and improve their experience really sets this platform apart from the rest. After running multi-billion dollar retail companies, AskNicely competes aggressively! **What do you dislike about AskNicely?** The ability to integrate into receipts would be a huge win down the road. I believe this would allow more options for us to execute as we learn the best way to communicate with our guests. **Recommendations to others considering AskNicely:** This competes with SMG, Inmoment and other larger enterprise solutions, very viable for small and large scale companies. **What problems is AskNicely solving and how is that benefiting you?** We're solving how to better arm our consumers with information up front about pain points in a new industry and we're capturing incredible detail within visits to better appreciate our path to success. ### 50. Thoughtful NPS Done RIght! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun B. | Solution Engineer / Client Sales Support IV, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** The platform is highly configurable and their product team listens to customer feedback! I've interacted several times with their product team to pass ideas for feature enhancements and they've already delivered on several! They are also extremely helpful should anyone have a question on system behavior which is a huge plus. Lastly, with their Salesforce integration syncing our contact list, we are able to fully automate the entire feedback request process. **What do you dislike about AskNicely?** Honestly? I can't think of any negatives. **Recommendations to others considering AskNicely:** If you're looking for a provider that is quick to respond and provide great service, then all you need to know is AskNicely. **What problems is AskNicely solving and how is that benefiting you?** We rely on being able to get real-time feedback from our customers and users. AskNicely allows us to automate that process and drive business decisions. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A30%3A17+-0500&secure%5Bsession_id%5D=17ed15c1-a9e6-41bf-bb9c-e80c4841390d&secure%5Btoken%5D=dec1b75b2d2f72b850bc7ad9a4f1bd5a94ada1a22f73053ee06f34c3224a6fe8&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,190 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)