--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. (28 reviews) - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. (18 reviews) - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. (13 reviews) - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. (11 reviews) - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. (6 reviews) - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. (6 reviews) - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. (5 reviews) - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. (3 reviews) - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Just AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about AskNicely?** AskNicely is a simple platform to get a pulse on what customers say about you. The NPS calculation rewards really good scores so having a high NPS is telling. If we see a low NPS score, we have the ability to respond or follow up directly with the customer. There are also lots of ways to analyze responses. Most useful is the automation to help gain more feedback from customers as to why they submitted their score. The dashboard provides a visual of the responses along with the data points. The dashboard is also easy to customize. **What do you dislike about AskNicely?** Customers who "don't give" perfect scores because "no one is perfect" and low scores can severely penalize the NPS score. So, having a low NPS score may not be so telling because it is difficult to recover from neutral and low scores. Pushing that aside, I found the sale a positive experience and the initial contact with customer service was pretty good but I found it difficult to connect with customer service after that. **What problems is AskNicely solving and how is that benefiting you?** NPS is helping us identify problems and work with our team to improve the customer experience. ### 2. Walking the walk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about AskNicely?** AskNicely have provided us with exceptional customer service from start right through to implementation and customization. They are friendly, knowledgeable and eager to support you and get solutions to meet your needs. **What do you dislike about AskNicely?** There isn't anything that I can recall that I dislike about this system **What problems is AskNicely solving and how is that benefiting you?** The ability to track customer satisfaction and sentiment in real time ### 3. Best in class - the results speak for themselve! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about AskNicely?** What I best is how AskNicely provides us with direct, open and honest feedback through the eyes of our customers. Never underestimate how powerful knowing what your customers view of the business is, both positive and negative feedback ensures improvement. **What do you dislike about AskNicely?** Nothing comes to mind, I've been using AskNicely for a number of years now with an error or issue. **Recommendations to others considering AskNicely:** If you are evaluating multiple tools and vendors, make sure to give AskNicley a test run, it's a very powerful and easy to use tool **What problems is AskNicely solving and how is that benefiting you?** Implementing an NPS program hold us to our customer's expectations! Pain points are raised via the NPS process and we are able to rectify the issues immediately. ### 4. Nice! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about AskNicely?** Ability to gather feedback in an clean and easy to read format **What do you dislike about AskNicely?** Lack of control for sending variable messages to groups **What problems is AskNicely solving and how is that benefiting you?** NPS is a major part of our B2B company. AskNicely has allowed our team to gather insights into what we're doing well so we can continue to do those things but also what we're not doing well so that we can improve. ### 5. Fantastic Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2019 **What do you like best about AskNicely?** Simple to use. All information is easily viewable and usable. Also helps strengthen the communication with the client. **What do you dislike about AskNicely?** Mobile app could be enhanced a bit with more functionality. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us get an accurate depiction of what our customers think of our service level. It helps us get real feedback and respond quickly. ### 6. Flexible, User-Friendly & Relevant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about AskNicely?** This program is very flexible in how you choose to implement surveys, from managing the actual surveys, to working with your data and list management. I also like the mobile aspect and dashboard, providing instant access to responses, allowing us to react and reach out to our customers quickly. **What do you dislike about AskNicely?** I really haven't found anything I don't like yet. **Recommendations to others considering AskNicely:** Just be aware of the domain name usage. I was concerned about using the AskNicely.com name on our surveys because I realized we would have some issues implementing with our own domain name due to corporate policy, but I found that we still got good response and have only had one responder show concern that the survey did not come from "us." **What problems is AskNicely solving and how is that benefiting you?** We are getting an extremely good response rate and identifying our strengths and weaknesses as perceived by our customers. This data will provide the basis and business case for change as needed to continue to improve our customers' experience. ### 7. Great way to get instant feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about AskNicely?** You are able to reach a lot customers quickly and simply. By asking one questions, how likely are you to recommend 'x'? on a sale of 1-10, it prompts a lot of responses because it takes 10 seconds to respond. They are then able to provide more information and you can respond. all communication is then done within the program and trackable **What do you dislike about AskNicely?** The calculation of the NPS is a little funky to wrap your head around. It can seem like you get a string of 15-20 scores of 9 and 10, but your overall NPS is still low. Detractors really do bring down the overall score. Other than that, the interface is good. Dashboard is simple and clear. Responses are easily view and responding to customers is simple. **What problems is AskNicely solving and how is that benefiting you?** We have created our yearly goal around this software and the NPS. We are working to better improve specific experiences for our customers. From greeting them at the door, to lessons, group classes and specific programs. We are able to hear directly from the customer and provide almost instant responses when someone has a complaint or issue. ### 8. Great Product and a Great Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Art G. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about AskNicely?** Simplicity of the tool and the new conversational UI makes it easier to get feedback from our clients. Also, a big shout out to Gretchen and Andy for ensuring we were up and running quickly. **What do you dislike about AskNicely?** They just added the ability to send surveys from multiple domains so I don't have any dislikes. **What problems is AskNicely solving and how is that benefiting you?** Making it easier for our clients to share their feedback with us. ### 9. A great, passive way to reach out to your users **Rating:** 3.5/5.0 stars **Reviewed by:** Antigoni S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about AskNicely?** My favorite part of AskNicely is the simplicity of use, and the approach to gather an NPS score. The dashboard is a great way to track how well you're reaching your audience, and how you've performed over time. **What do you dislike about AskNicely?** It's not terribly engaging for customers, who often did not bother to answer the question, or did not follow up with their blank response, even when prompted. It is also limited, because our customers often had specific requests/complaints that they wanted to share with someone directly. **Recommendations to others considering AskNicely:** Be cautious who is receiving the surveys if you are basing the audience off of a separate software (e.g. Intercom) as this does not always update, and you will sometimes ping people who are no longer using your service. **What problems is AskNicely solving and how is that benefiting you?** We wanted an easy, automated touchpoint to ask customers what they thought about our product. We were able to target specific users individually, and ask followup questions based on their response. ### 10. Easy product to use to propel your customer service forward. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about AskNicely?** The staff at AskNice.ly is very accommodating. They respond quickly to questions and are eager to assist when we ask for training help. I can't wait to see how tracking NPS and creating closed loop processes in our business will create an environment of "Wowing" our customers. **What do you dislike about AskNicely?** Training materials to roll out new features are lacking. It would be great to have one pagers for each release of a feature as well as a communication when the feature rolls out. **What problems is AskNicely solving and how is that benefiting you?** We want to create 100% customer satisfaction . We have just begun to implement the AskNice.ly product so benefits analysis will ### 11. Feedback at a glance **Rating:** 5.0/5.0 stars **Reviewed by:** Mount W. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about AskNicely?** AskNicely has been working very well for our business - Feedback from our customer at a glance. We have a screen up with the dashboard running and its great to see what our customer are saying. **What do you dislike about AskNicely?** I wish I didn't have to put anything here - so I would say noting at this stage. **What problems is AskNicely solving and how is that benefiting you?** We can look at area of improvement within our stores on the front line as well as online as a company. ### 12. Useful tool to keep pulse on Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Aku D. | Cloud Inside Sales Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about AskNicely?** I like the integration options the most. Also useful that you can chose to not send surveys to certain people who may not like having them as frequent. Like that you can time them, just the overall customisable aspect of it **What do you dislike about AskNicely?** That for a ZenDesk integration you have to buy a full license in Zendesk. Also not a fan of the NPS plummetting if there are no reviews for a month or so, which forces us to split our survey sending **What problems is AskNicely solving and how is that benefiting you?** Just to let customers know we care and get their feedback. The benefits we realise is that we get customer feedback on how good we are doing. ### 13. Easy to use, quick support **Rating:** 4.0/5.0 stars **Reviewed by:** Austin B. | Operations Coordinator, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about AskNicely?** Fast response times when I have a question about the interface. **What do you dislike about AskNicely?** Would like easier ways to manage data for client contacts. (names, emails, etc.) **What problems is AskNicely solving and how is that benefiting you?** Figuring out how our clients feel about our service.. It was a mystery for a while. It is beneficial to get real time feedback on how we can improve. ### 14. Experence with AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about AskNicely?** AskNicely have been very easy to deal with, they answer any questions very promptly and are always very helpful **What do you dislike about AskNicely?** currently there is nothing i dislike about AskNicely. everyone i have spoken to have been extremely helpful and knowledgeable **Recommendations to others considering AskNicely:** AskNicely is a professional feedback platform that is very easy to introduce into any company big or small, from the start everything has been a smooth transition from installation into add questions. **What problems is AskNicely solving and how is that benefiting you?** To date, i have not come across any issues with AskNicely that needed problem solving. ### 15. Excellent for obtaining feedback from clients **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Call Centre Co-Ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about AskNicely?** The support to get set up was excellent thanks Claudia and now for all of our team to be able to easily see the feedback provided from clients with the TV set up, is brilliant. This will help us to address any shortfalls really quickly and will assist with promoting our business with additional reviews placed by promoters. **What do you dislike about AskNicely?** Can't think of anything I dislike about AskNicely, very easy to set up and use. **Recommendations to others considering AskNicely:** Excellent way to receive regular feedback from clients and to improve customer service. **What problems is AskNicely solving and how is that benefiting you?** Improving client service and retention will see dramatic results using this process. ### 16. ASKNICELY is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Hasnain B. | Gomotive, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** The interface and detailed reporting are amazing. Topics and tags are a one-time thing, you set it up and it resolves a lot of the issues and let you identify the department where we need to put in extra attention. Ask nicely feature to the integration with Salesforce is an amazing feature it helps get the customer information in our system. **What do you dislike about AskNicely?** The only thing we hope gets lower is the monthly subscription fee. **Recommendations to others considering AskNicely:** It's a great tool. **What problems is AskNicely solving and how is that benefiting you?** It has made managing NPS for our business super easy. Its integration with Salesforce is also an amazing feature. ### 17. Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney A. | Retention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about AskNicely?** Honestly, AskNicely is such a breeze to use! The communication we can have with our customers and how easily we can pick up issues to solve. I love the way it is set up, everything is easy to find. I absolutely love having the mobile app also because it constantly notifies me there is a new comment or score from a customer. This means I am getting to the customers faster also and ensuring they know we are hearing them. **What do you dislike about AskNicely?** I haven't noticed anything that I don't like so far! It is going great. One thing I would love if there was an app available for Windows computers as the notifications on the computer would be super handy especially if it is a customer that could really benefit from being contacted straight away. **Recommendations to others considering AskNicely:** Use it! it will benefit your business in so many ways! **What problems is AskNicely solving and how is that benefiting you?** We are retaining a lot more customers via AskNicely! Solving meter issues, billing, and pricing! **Official Response from Jason Hinze:** > Hi Brittney, Thank you so much for the kind words. I love your idea about a Windows app. I will pass that message along. ### 18. Great NPS software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about AskNicely?** It's great to have actionable feedback about the sales and onboarding process after our customers finish the implementation process. It helps out team to constantly evolve and make the process better. It's also great to have the integration with Slack so we can have updates in real time. **What do you dislike about AskNicely?** I don't think we've found anything to dislike so far! **What problems is AskNicely solving and how is that benefiting you?** We are able to better the relationships with our customers and are able to hear their concerns and praise in a controlled setting. We've been able to understand reasons for churn, and to address situations as they arise. ### 19. Ease of use and quality results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about AskNicely?** simple to program proper follow-up functionality options professional experience the right data **What do you dislike about AskNicely?** We were told AskNicely would integrate with Zoho CRM only to find out after the contract was signed AN only integrates with Zoho Desk. This was a big set back for our team. When will a Zoho CRM integration be available? **What problems is AskNicely solving and how is that benefiting you?** real-time sentiment ### 20. Great service, easy to use, excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Eric W. | DIrector of IT, Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about AskNicely?** For us, the most helpful thing that Asknicely does is integrate with our services, like Intercom and Slack. This allows us to make the reviews more actionable. **What do you dislike about AskNicely?** Our biggest dislike is the limit on number of users that can sign into the account. When you have several different departments that want to consume and act on the NPS reviews, the limit of users seems a bit arbitrary (especially when that's not something billed on). **What problems is AskNicely solving and how is that benefiting you?** AskNicely has allowed us to directly connect business decisions and changes we've made with our customer satisfaction. And exporting the raw data over the API has allowed us to graph our user satisfaction as it coincides with our onboarding/training processes. ### 21. works a treat, easy access to reviews across the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about AskNicely?** easy to operate, can see all the stats displayed. can easily compare branches within the company **What do you dislike about AskNicely?** we seem to get a lot of people reviewing us as a 5, because the display on their computer didnt show the options 6-10. when we ask the customer why the review us so low they often respond that they gave us 5/5. perhaps look at the way the questionnaire is displayed to the customer to stop this happening. **Recommendations to others considering AskNicely:** use it. its great **What problems is AskNicely solving and how is that benefiting you?** gives us clear short responses that we are able to act upon quickly ### 22. Works very well for NPS capture/collection **Rating:** 4.0/5.0 stars **Reviewed by:** Chris A. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about AskNicely?** AskNicely does what it's supposed to do – very well. It's a good tool for gathering NPS from customers, and looking at the data is clean and easy. The TV module is super fun as well to publicize the results. **What do you dislike about AskNicely?** It doesn't do anything besides capture and display NPS. Not that it promises to of course! But if you're looking for seamless coordination with other metrics or how to act on your NPS results, the platform will not provide it. **What problems is AskNicely solving and how is that benefiting you?** We have much better visibility now into our customer's perspectives - both rational and emotional. We have been able to "crowdsource" solutions by identifying trends in negative responses and then doing something to fix them. ### 23. Quick and easy way to gather customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2019 **What do you like best about AskNicely?** Far more granular than other products available. We had previously been rating CSAT on a Good/Bad scale, which wasn't giving us the details needed, and wasn't allowing the customer to really rate their experience. Having a 0-10 scale has allowed the customer more options and provided us with a better view of our team's strengths and weaknesses based on the feedback provided. I have the Responses page set up to refresh regularly and I love seeing the comments and scores from our customers. It allows me to reach out immediately to a customer if there's any follow up needed. **What do you dislike about AskNicely?** I have no complaints about this product. AskNicely has by far exceeding my expectations to date. **Recommendations to others considering AskNicely:** I would definitely recommend AskNicely to anyone wanting a quick and easy way to get detailed feedback from their customers. **What problems is AskNicely solving and how is that benefiting you?** It provides us with a more in-depth understanding of how our customers feel about the level of service we provided. It will allow us to identify any problem areas, or processes, that are not creating a great experience for our customers. I'm able to reach out to customers quickly by using the Responses page because it contains all the details I need to identify the customer and the interaction they're basing their rating off of. ### 24. Enjoyable software, easy to roll out to staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about AskNicely?** AskNicely is an easy experience for our customers. We send surveys by email and SMS, and we get responses from people in their 80s! It's also been easy to roll out to our staff. They love the app. It's easy to learn and enjoyable to interact with. **What do you dislike about AskNicely?** The reports could be more customisable and they could look better in Outlook. **What problems is AskNicely solving and how is that benefiting you?** We use AskNicely as an always-on feedback system. It's a closed-loop system, which means it's not just for insight, but also for service recovery. As soon as we receive negative feedback, we go back to the customer to put it right. AskNicely lets us log our callback response time by branch. ### 25. With Asknicely there is another way to learn from your clients... much better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about AskNicely?** The UI is so easy and cool! Also the response rate is unexpectedly good. You feel really close to your clients feedback at any moment. **What do you dislike about AskNicely?** Right now nothing. I'm personally really happy **What problems is AskNicely solving and how is that benefiting you?** We more in touch with clients needs and problems ### 26. AskNicely **Rating:** 4.5/5.0 stars **Reviewed by:** Terence D. | Head of Customer Experience , Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** AskNicely is very easy to use after account setup. The software does most of the work for you. I like the ability to import answered surveys into our team Slack channel. Not all team members deal with AskNicely on a daily basis and this allows us all to comment on responses. **What do you dislike about AskNicely?** I wish we could create other types of surveys in addition to NPS. Platforms like Typeform allow more flexibility with creating engaging surveys. **What problems is AskNicely solving and how is that benefiting you?** We were looking for an automated NPS system and we find this is a great fit. **Official Response from Jason Hinze:** > Hi Terrence, Thank you so much for the feedback. We've introduced new features that allow you to expand on the traditional NPS survey and provide a lot more flexibility than we've previously had. I'd love to connect with you and discuss some of the options with our surveys. You can reach me at jason@asknice.ly ### 27. Easy, manageable system **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy W. | Practice Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** The layout of the content is easy to follow, the dashboard is easy to navigate and I like that we can make internal notes or reply to clients directly within the system. I like that I can use the app on my phone if I'm not on my laptop, and that it shows our NPS results right upon sign in. **What do you dislike about AskNicely?** The menus get a little busy if you have admin rights, still tolerable but would like that cleaned up a bit, not so many menu options spread out perhaps. **What problems is AskNicely solving and how is that benefiting you?** This platform has given us an inside look of what our clients are seeing, feeling, and hearing at their visit. It's eye opening to see what score and what emphasis on issues arise. We are finding key areas to focus on and make improvements, and also it's lovely to share great results with our teams to boost morale and confidence. ### 28. Quick, Easy, Effective NPS Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joel D. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** Simple configuration and maintenance enables us to capture actionable customer feedback giving us a new, proactive channel to interact with our client base. **What do you dislike about AskNicely?** Some of the filtering of the results within the analytics is rigid making it challenging to get at the information you want without re-configuring the survey. **Recommendations to others considering AskNicely:** AskNicely's workflows are the deal breaker. If you're considering other NPS products based on price, make sure you evaluate this feature in particular. **What problems is AskNicely solving and how is that benefiting you?** AskNicely gives us insight into what our customers think about our products and services and allows us to identify churn risk before we get a cancellation notice. AskNicely has helped us turn unhappy customers into wildly successful ones. ### 29. Great solution!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2020 **What do you like best about AskNicely?** Ease of use, able to capture exactly what you're looking for. **What do you dislike about AskNicely?** Could have a more depth/granularity of data, but that might counteract the positives.... **What problems is AskNicely solving and how is that benefiting you?** NPS and CSAT. We didn't have a solution before--AskNicely makes it easy to get feedback from our customers in a timely manner. ### 30. Early days but very impressed so far **Rating:** 5.0/5.0 stars **Reviewed by:** Brett W. | Workforce Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** Ask Nicely know exactly what their products are designed for and they've built a platform that does an exceptional job. **What do you dislike about AskNicely?** Honestly, there's nothing I dislike. There are some future improvements and enhancements we'd like to see and have shared with the Ask Nicely team who have been very receptive and I've got no doubt that they'll continue to improve and innovate. **What problems is AskNicely solving and how is that benefiting you?** We needed a product which could get us real time feedback on our recruitment process as well as improve response rates. We've only just launched at time of this review but having tested the platform extensively and based on initial feedback from testers I'm confident they will deliver. ### 31. Incredible insights to drive our decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Hanne H. | Customer Love, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about AskNicely?** Fantastic system that keeps evolving which means they implement the next great thing before you've even thought to ask for it! Incredible helpful in giving us insights on how to tweak our product / service offering to our customers but also for our customer's customer. Can't fault the service or product - great all around. **What do you dislike about AskNicely?** Can't fault the service or product - keep up the great work! **What problems is AskNicely solving and how is that benefiting you?** AskNicely feedback from different segments from our product enables us to find out what our customer and customer's customer think of the product /service and enable us to keep re-iterating / tweaking to the most urgent needs of our customer. Very powerful way of also showing our customers the value for choosing our product as we also collect feedback from our customer's customer. ### 32. So easy to use and customise **Rating:** 4.5/5.0 stars **Reviewed by:** Jess F. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about AskNicely?** AskNicely provides us valuable real-time insights from our customers about what's working well for them, and what needs improvement. **What do you dislike about AskNicely?** It can be a bit clunky to group data by segment when trying to get a rolled-up NPS across a couple of different customer types but it's not something I do often. **Recommendations to others considering AskNicely:** It's a great, easy to use tool that provides value insights and voice of the customer. **What problems is AskNicely solving and how is that benefiting you?** We integrate AskNicely with Intercom and Slack so that our customer and product teams have easy access to the feedback. It's ability to filter the data by user-type makes it very valuable for tracking and analysing customer feedback. ### 33. Getting Great Feedback From Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about AskNicely?** AskNicely takes a different approach to surveying customers. Instead of a generic survey, the new Jarvis feature has provided us with the ability to get higher response rates and keep users engaged all the way through the survey. We are currently seeing 40% response rates with about 5000 surveys going out each month. The team at AskNicely has also been great and really has helped customize our experience to fit our needs. Big shout out to Alex, Gretchen, Morgan and Andrew! **What do you dislike about AskNicely?** AskNicely has been great. Only downside right now is because Jarvis is a new feature, we have to get the AskNicely team to customize the survey for us. Also would be nice to have scrolling responses on our TV Dashboard instead of the most recent survey comments so our company can see all responses from the day as they walk through our lunch area. **What problems is AskNicely solving and how is that benefiting you?** We're able to understand the voice of the customer and what is going great and what their pain points are. We have realized the issues they're experiencing haven't really change, but now we have data to back up decisions on what we want to build next or fix. ### 34. AskNicely's interface is extremely easy to navigate and makes for an easy user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about AskNicely?** I enjoy being able to time e-mails and also send them individually. A lot of times I try to send them right after a meeting while we are fresh on a customers mind, and other times we haven't had any conversation with a customer for an extended period of time, so the scheduled surveys are beneficial. **What do you dislike about AskNicely?** This is more of an opinion, but I don't like the fact that an 8 our of 10 scores you a zero. We have people giving "positive" comments, but there 8 gives us a net score of 0. **What problems is AskNicely solving and how is that benefiting you?** We are able to get valuable feedback that could otherwise be hard to ascertain. Some people don't want to be direct to your face, or won't give you 100% of their experience. Having a 3rd party ask allows people to really open up about their experience. ### 35. Great Overall Marketing/Customer Service Tool, New Layout is Confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Ruby S. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about AskNicely?** I like having a live pulse on our clients perceptions of our various brands/centres. This means where there is issues in the company we can identify it and fix it as quickly as possible. **What do you dislike about AskNicely?** I don't like the new layout when you click on each individual centre name. I would also love to be able to export all of this information into Excel (would love to know if this is possible). **Recommendations to others considering AskNicely:** It's a great tool **What problems is AskNicely solving and how is that benefiting you?** - Any conflict within the business is quick to be identified - We can see trends in what people love about our business and apply it to the overall company ### 36. AskNicely provides real time customer feedback that is helpful in so many ways. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about AskNicely?** AskNicely provides real time service feedback, the survey is easy to set up, and use, it provides our clients a chance to provide feedback on their experience to help us improve our service delivery and customer experience. **What do you dislike about AskNicely?** I would like to see some comparisons with other vet centre's to compare results. **Recommendations to others considering AskNicely:** Seemed to be the best on the market when we researched options. **What problems is AskNicely solving and how is that benefiting you?** We are getting some real time issues and comments from clients, these help us shape our service delivery and strategy. ### 37. Ask Nicely Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about AskNicely?** Ask Nicely is a good way to get a message out to a large audience and ask for responses that can help a business improve. **What do you dislike about AskNicely?** We have to be specific about what we are asking **Recommendations to others considering AskNicely:** Be specific with the question you choose to get the responses that can help your business improve! **What problems is AskNicely solving and how is that benefiting you?** Customer service issues - improving relationships! ### 38. Easy to use, Customer Feedback on tap! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about AskNicely?** AskNicely ensures we are aware of how our customers are thinking, it gives us the opportunity to address concerns in a timely manner to ensure we are meeting our customers needs. **What do you dislike about AskNicely?** It would be good to have more options with customising emails to our customers to keep the emails branded to our company. **Recommendations to others considering AskNicely:** AskNicely is a great NPS tool for your customers. It provides consistent feedback directly to you from your customers and allows you to address concerns in a meaningful manner. **What problems is AskNicely solving and how is that benefiting you?** We are providing our customer with another channel to provide us feedback on a consistent basis. This helps us to get feedback from customer that may not feel comfortable providing it face to face or though our feedback iPads in the centre. ### 39. It's quite a great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** Simple and integrates with our CRM out of the box **What do you dislike about AskNicely?** Updating fields isn't as simple as I'd like. It requires that I log a support ticket for them to do the update. It's important as how we segment the records shows the report differently. We'd like more flexibility with the reporting. **Recommendations to others considering AskNicely:** It's a great and simple product. Highly recommend reaching out to their support team as they're quite helpful. **What problems is AskNicely solving and how is that benefiting you?** It's helps us understand our customers alot better. ### 40. Easy to use w/ results we were looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan H. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about AskNicely?** It’s very easy to use. Automations are simple to implement and work very well. **What do you dislike about AskNicely?** Some of the reporting parameters are a little challenging at times. It’d be nice to have more custom date ranges with the dashboard and TV function. **Recommendations to others considering AskNicely:** Good tool at respectable price. **What problems is AskNicely solving and how is that benefiting you?** We’re able to accurately gauge the pulse of our customers while using a well known metric to benchmark ourselves. It’s led to some internal process changes and recognition for strong performers. ### 41. Easy Streamlined Way to Customer Pulse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about AskNicely?** AskNicely has helped us gain a pulse on our current and on-boarding customers. It has allowed us to have an understanding of the general sentiment. We also have a follow-up cadence for customers that leave poor scores to get additional feedback. We love the Salesforce and Slack integrations as well. **What do you dislike about AskNicely?** Would like some more reporting that can get sent automatically to teams or individuals. **What problems is AskNicely solving and how is that benefiting you?** We are getting insights that we previously would not have received. ### 42. Great but not so effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about AskNicely?** The options level, you can customize the service to your needs. **What do you dislike about AskNicely?** 1. Its elaborate 2. It is not very effective 3. Owner support not so great 4. often complicated 5. When customers are unhappy they will go to yelp before even using ask nicely **Recommendations to others considering AskNicely:** Make it easier for business owner and customer. make it appealing for our customers. **What problems is AskNicely solving and how is that benefiting you?** I manage to get a couple extra good reviews a month. its an ok very broad overview ### 43. It works well, and is accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about AskNicely?** having the ability to set key words to use for custom scores for individual or group/team based KPI's **What do you dislike about AskNicely?** The workgroup feature is great, allows custom notifications for responses - can be delayed occasionally though **Recommendations to others considering AskNicely:** Works great, easy for both user and customer, non-invasive questions, accurate scoring **What problems is AskNicely solving and how is that benefiting you?** determining what our customers are unhappy with, and what they are very satisfied with, allowing us to focus our work on a better solution for everyone ### 44. AskNicely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2020 **What do you like best about AskNicely?** AskNicely was very simple and easy to implement in our existing product. The ability to quickly see and respond to customer reviews was outstanding. Working with the AskNicely team has been easy and helpful. **What do you dislike about AskNicely?** No dislikes at this time. The product is working as expected. **What problems is AskNicely solving and how is that benefiting you?** Customer feedback on our portal. ### 45. Best Review Site **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie D. | Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about AskNicely?** Ask nicely integrates well with other platforms we use. It's very helpful to see what our customers think of our product in real time. Love it! **What do you dislike about AskNicely?** There are no downsides. It works great for us! It integrates with our other platforms well and we use this to gauge customer success quite a bit. **What problems is AskNicely solving and how is that benefiting you?** We are able to see reviews and address our customers in a more efficient way. ### 46. AskNicely **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2019 **What do you like best about AskNicely?** Very easy to setup and distribute automatically to our guests. **What do you dislike about AskNicely?** We needed more quota for our monthly emails. This is provided on other plans but the price for just more quota for emails we needed wasn't worth it as we weren't using the other features provided. **Recommendations to others considering AskNicely:** Very user friendly in generating survey's. Quick to setup and implement. **What problems is AskNicely solving and how is that benefiting you?** Generating surveys for our restaurant guests on their experience. ### 47. Great way to keep a pulse on customer sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about AskNicely?** I like how it's automated and really easy to set up and manage. I also like the integration w/ Slack so everybody in the company can see responses and know what customer sentiment is. **What do you dislike about AskNicely?** Not really much to dislike, but I suppose more visualizations could make the experience better. It'd also be helpful to visually be able to track trends per account. **What problems is AskNicely solving and how is that benefiting you?** We've been using AskNicely for a couple years now and it's helped us track customer sentiment. Customers can candidly tell us their perceptions and highlight user pains, to assist us in determining our roadmap. It's also helped us identify and get ahead of potential problems at the customer-account level. ### 48. User Friendly Solution for Collecting NPS Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly P. | Operations Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about AskNicely?** AskNicely is extremely user friendly and the platform is well laid out. Our team was able to pick things up quickly with no issues to date. **What do you dislike about AskNicely?** So far there is nothing that comes to mind as a "dislike" one nice to have might be integration with our ATS, Bullhorn. **What problems is AskNicely solving and how is that benefiting you?** We are using AskNicely to collect both candidate and client NPS feedback. This data has been instrumental in training our Reps on areas for improvement as well as recognizing what they do well. Some of our Account Managers have been able to see drastic improvements in their scores by changing simple things in their pitch or follow up communication based on the feedback they received through AskNicely. ### 49. I use it as a business, and it is a great channel to understand customers needs and opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Petar P. | Venue Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about AskNicely?** Survey is being sent to all the customers and they have a choice to give us a review no matter if they were happy about visit or not. The important is - we get to hear their feedback. **What do you dislike about AskNicely?** Sometimes people are making a mistakes when providing a feedback. Example, as per score they are detractors, scoring from 1 to 6, but the comment is "this place is awesome" or similar. That brings down overall score. There is no option of making those kind of feedback invalid. **Recommendations to others considering AskNicely:** Definitely consider it and use it, especially if you have a big footfall through your venues. **What problems is AskNicely solving and how is that benefiting you?** Hearing what customers have to say, focusing to the negative comments, analyzing and if there is a reasonable ground - adjusting the service to fit their needs. ### 50. Excellent product, features, and support **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Global Director of Client Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about AskNicely?** We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates **What do you dislike about AskNicely?** More in-app reporting would be helpful as today we do all of our reporting in PowerBi external to the tool **Recommendations to others considering AskNicely:** This is a powerful solution, make sure you dedicate a resource to operation and dissemination of information **What problems is AskNicely solving and how is that benefiting you?** We have disrupted the traditional NPS model and developed our Continuous Customer Sentiment program. This allows for sentiment/feedback collection at various points in the customer lifecycle as they interact with various teams. this enables us to identify risk and opportunity earl and often. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A35%3A19+-0500&secure%5Bsession_id%5D=8336b482-af22-4a1e-81dc-cc77afe4fca3&secure%5Btoken%5D=c1a018586f92f1ed97e910129707f8cca46507944d70425819e52cd5c6becbd0&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,382 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)