--- title: AskNicely Reviews meta\_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1050 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews & Product Details Visit Website AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. * * * Product Website AskNicely Seller [AskNicely](https://www.g2.com/sellers/asknicely) Discussions [AskNicely Community](https://www.g2.com/products/asknicely/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## AskNicely Integrations (1) What do users say about integrations? Verified by AskNicely [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/28/2023 "Seamless Sales and Stellar Customer Support" 1.5/5 What do you like best about AskNicely? The platform is super user-friendly. AskNicely makes collecting feedback, viewing the data and closing the feedback loop easy. There is no limit to what metrics you can collect feedback on or how many surveys you can create/send. The sales process was really smooth and comprehensive. They walk you through how to use the platform and different use cases for your business, so when you get to onboarding, your goals are outlined, and you can get to collecting feedback and improving your business. The customer service, in general, is unmatched. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The onboarding process was not as smooth as the sales process. There were some bumps along the way. However, they are quick to work with you to ensure you are satisfied with the solution. Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? We struggled to collect consistent feedback from all our clients at different stages in their lifecycles. AskNicely allows us to set up those touchpoints and then begin using that data to improve our business in many aspects. It is also great to automate a big portion of our feedback collection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FR Faye R. Customer Success Manager Mid-Market (51-1000 emp.) 6/3/2019 "Had a lot of issues recently, leading me to be unsure of the reliability of Ask Nicely Data" 2/5 What do you like best about AskNicely? The ability to set workflows automatically that I can personalise. Review collected by and hosted on G2.com. What do you dislike about AskNicely? The testing bot that was giving us fake scores which led to our automatic responses being sent out incorrectly Review collected by and hosted on G2.com. Recommendations to others considering AskNicely: Have one person controlling Ask Nicely for the business and set up the notifications for your team Review collected by and hosted on G2.com. What problems is AskNicely solving and how is that benefiting you? It gives us a great indication into our advocates and how we can then market to them Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AskNicely? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AskNicely ](https://www.g2.com/products/asknicely/discussions/new) LT Lou Thurmon • Last activity over 6 years ago When will AskNicely have integration with Zoho CRM? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) ![Drew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew A.") DA Drew Adler • Last activity over 2 years ago Does AskNicely integrate with JIRA? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/does-asknicely-integrate-with-jira) [ View all Discussions ](https://www.g2.com/products/asknicely/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 8% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/asknicely/pricing) ## How much does AskNicely cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. Get Price Estimate AskNicely Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-delighted) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-surveymonkey) ##### ##### AskNicely Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) [ View More Features ](https://www.g2.com/products/asknicely/features) ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/asknicely/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Customer Advocacy](https://www.g2.com/categories/customer-advocacy) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which academic advising platforms keep student records intact when requisitions are reopened or reclassified?](https://www.g2.com/discussions/which-academic-advising-platforms-keep-student-records-intact-when-requisitions-are-reopened-or-reclassified)[Which awards management solutions handle large enterprise ceremonies without overwhelming coordination teams?](https://www.g2.com/discussions/which-awards-management-solutions-handle-large-enterprise-ceremonies-without-overwhelming-coordination-teams)[What is the most affordable practice management system for small practices?](https://www.g2.com/discussions/what-is-the-most-affordable-practice-management-system-for-small-practices) [Best sales performance management software for small business](https://www.g2.com/discussions/best-sales-performance-management-software-for-small-business)[What is the best remote support software for customer service teams?](https://www.g2.com/discussions/what-is-the-best-remote-support-software-for-customer-service-teams)[Pros and Cons Details](https://www.g2.com/products/asknicely/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)