Amplitude Guides & Surveys Reviews & Product Details

One of the best SaaS customer service companies I have ever worked with. The product in itself is fantastic, but onboarding platforms are not 'unique'. Beyond some of the amazing AI capabilities that CB has, their team is incredible. We were able to test drive the product enough to get internal buy in and helped out during the entire onboarding journey. But what really stands apart is that unlike other vendors, we don't only hear from them when it is renewal time. We have resources at our disposal both for any issues as well as forward moving help with adopting new features. Review collected by and hosted on G2.com.

Not really much to dislike. There are a few small feature gaps between their offering and where we ultimately want to go, but because of the constant two-way communication I know where those features sit on their roadmap. Review collected by and hosted on G2.com.

Since using CommandBar our users have been able to get very technical data driven answers to unique and specific questions which would otherwise take multiple clicks and tabs to compare. CommandBar team is great to work with and understands the product very well! Review collected by and hosted on G2.com.

For our specific integration, we needed to set up lots of API workflows. These are simple to set up and are pretty stable once refined. The learning curve is steep but short. Review collected by and hosted on G2.com.

CommandBar is the best designed version of “user help” software that I’ve come across. They make it very easy for different teams to use the tool to connect with users, for example, user researchers deploying surveys or product managers deploying tours for new features. There are two areas where CommandBar stands head and shoulders above its competitors - firstly the chatbot (both AI and non-AI) enabled us to answer user questions from both our Help documentation and our insights website, and secondly the CommandBar team are an absolute joy to work with - from my first interaction in the sales process, through to speedy implementation support via slack. Review collected by and hosted on G2.com.

They don’t have every single setting that I’ve seen in older/legacy tools in this space, but we have found the team extremely responsive to adding things we ask for and suggesting workarounds. Review collected by and hosted on G2.com.

CommandBar is a neat tool to power multiple in-product experiences for our company, the most notable of which are an in-site help browser and natural language search. Both contribute to our product’s ease of use and help connect users to what they want to do in our application. Review collected by and hosted on G2.com.

Haven’t explored all the capabilities, though I’m excited about the AI chatbot widget. Review collected by and hosted on G2.com.

Super simple and effective way to communicate users. We use for both proactive “guidance” style campaigns as well as help-oriented. They make it very easy to make the campaigns suggestive and not something our users are likely to dismiss, so our CTRs are much better than I would have expected with a tool like this. Review collected by and hosted on G2.com.

Wish I could use them for email and push notifications as well as the product-based nudging. Review collected by and hosted on G2.com.

The product is amazing and I think it speaks for itself, but what's standing out even more is the amazing support and communication that we've had with the team. Jesse and Joe have been unbelievably helpful and showed us so much information on how CommandBar can help us in specific uce cases, without us even having to ask. They've been proactive and responsive and it's a great experience for us as users.

It's been so good for us to try this out without having to use our developer resources and ask them to code everything for us, the integration was almost effortless. Review collected by and hosted on G2.com.

Nothing that I've come across so far! Any small hurdles I've come across have been answered/ overcome and were always a me problem. Review collected by and hosted on G2.com.

I was looking for a platform to help users in multiple ways and I really like how CommandBar combines chat with the nudges messaging product. The two play nicely together and helps us create cohesive help experiences that can serve all of our users, since many of them have specific questions and requirements. Review collected by and hosted on G2.com.

Wish it were easier to keep track of all the team’s product updates. Review collected by and hosted on G2.com.

CommandBar helps guide our users toward important actions while letting us communicate with them easily. The AI support bot is our go-to for customer help, and both features have clean, easy-to-use interfaces. We also love how the no-code platform makes it simple to experiment and improve things. Plus, the team is great at making sure the tool is helpful without being annoying to users. Review collected by and hosted on G2.com.

I just wish they offered more, like human support and email communication features. Review collected by and hosted on G2.com.

I can trust CommandBar in front of our users. With generative AI, there’s a risk that a chatbot won’t represent the company well. With CommandBar’s chat product, I’m confident in the answer quality and in our ability to use their tools to identify any hallucinations or suboptimal responses quickly and iterate on them.

Additionally, CommandBar's customer support is top-notch! Review collected by and hosted on G2.com.

Built-in advanced analytics would enable us to assess user interactions directly within CommandBar, eliminating the need for third-party integrations to analyze our data externally. Review collected by and hosted on G2.com.

We were looking for a solution to help our users inside our platform, with targetted Tours, Checklists, Contents and Annoucements. Commandbar checked all boxes.

Plus, the product elegantly combines AI chat and messaging. I like that both products aimed at helping users sit under one - doesn’t make sense to me that many products only do one. The implementation of AI chat is very well done.

Analytics allow us to understand where to improve and which content to update.

They also have a great support team who've been helping on a few topics since we onboarded recently. Review collected by and hosted on G2.com.

More training and “academy” type examples. Some times I feel like I am only scratching the surface of the tool. Review collected by and hosted on G2.com.