Amplitude Guides & Surveys Reviews & Product Details

Self-service capabilities within the application give clients greater control and flexibility, boosting satisfaction and efficiency. With Commandbar's product tours, our team and clients can explore new features at their own pace, maximizing their understanding and adoption. Review collected by and hosted on G2.com.

A suggestion for further development: While the current analytics are helpful, I believe they could be enhanced by including functionalities like viewing specific user page views and referral URLs. This additional data would be incredibly valuable for understanding user behavior and driving platform improvements. Review collected by and hosted on G2.com.

We use CommandBar at Basedash to allow people to navigate around our product easily. It was easy to setup and customize. They docs are thorough and they support on Slack has been great. Even non-techincal people on our team can make adjustments to CommandBar from their UI.

As others have noted, the CommandBar team's customer service has been top notch. Review collected by and hosted on G2.com.

We haven't had a desire for anything more that CommandBar doesn't already offer. Hower, it would be cool to see more advanced keyboard shortcut controls. Review collected by and hosted on G2.com.

Lots of random AI products floating around. The CommandBar use case actually makes a lot of sense. Was pleased to see that there was more there than just custom chat with custom training data. Sometimes answers from chatbots are verbose, much nicer to give a user a next step that can solve their problem or just do something for them. Review collected by and hosted on G2.com.

Haven’t checked out much beyond the Copilot / AI feature and the widgets that integrate with it. The next one on my list is the in-product help center widget which is less next-gen but something I have found useful in other products. Review collected by and hosted on G2.com.

We found CommandBar via G2 and there are a lot of vendors on the grid. We evaluated many of them. Some just via the website and others put through a substantial trial, including CommandBar. CommandBar performed the best in user testing, and also scored very highly on ease of setup. As a result we chose to work with them. Review collected by and hosted on G2.com.

We use a relatively niche vendor for our success center and CommandBar did not have an out-of-the-box integration while other vendors did. Obviously this was not a deal breaker for us. Review collected by and hosted on G2.com.

I cannot say enough positive things about CommandBar!

As our product has grown more complex over time, we've developed a need for a search tool to help users navigate easily. It was easy for our engineers to integrate CommandBar into our product, and I love that it's easy for non-engineers to maintain. As a product designer, I can update the commands any time and continue improving our search without relying on engineering support.

Recently, we've also started using CommandBar's nudges to announce new features and get user feedback on those launches. Our users love learning about new features within the product, and have asked for more updates to be announced this way. People have been pleasantly surprised that we can spin up a nudge in a matter of minutes, compared to multiple hours of engineering time to create something similar in-house. Our product team has also gotten valuable feedback on what users think about the things they're launching, through ratings and free-text input. CommandBar's admin console and analytics tools are very user-friendly and have everything we need to manage these easily.

As others have previously mentioned, the small but mighty CommandBar team truly prioritizes their customers and responds to questions super quickly. As just one example, I requested a Confluence integration so that our internal help center could be accesssed from within the search bar, and had zero expectations that they would support it anytime soon. They proved me wrong by having it up and running in about a week, and even followed up to let me know. That was really remarkable. Review collected by and hosted on G2.com.

I'd like a way for users to be able to easily access nudges they may have dismissed previously and want to get back to again. Some of our users perform time-sensitive tasks and don't have the time to look at a nudge right away. There's a way to access previously dismissed nudges within the Bar, but it's not intuitive to users to look for nudges there because they view it purely as a search tool. Review collected by and hosted on G2.com.

Commandbar integration was seamless for us, most importantly the white labeling made it look like it's part of our product. It also has full functionality of everything we were looking for in a universal experience bar. Review collected by and hosted on G2.com.

Wish the questlist and nudges are a bit more prominent on the UI so they can catch the eye of the user. Review collected by and hosted on G2.com.

I love how many different use-cases one can solve with Command Bar! I mean everytime I speak to the team I learn a new and interesting thing to try out.

The easiest way to get started, imo, is just going with your user-journey and adding it as an assist to your app's current onboarding flow. Check lists, tours, all these are great for hybrid or low touch onboarding and for us it can reduce the time spent in activation by CS Review collected by and hosted on G2.com.

I honestly have not found a single thing I dislike about the Command Bar product. Like any great product, it takes time to learn and use... but so far its been a joy Review collected by and hosted on G2.com.

It is very intuitive to configure/create any flow in Command Bar. The interface to create and organise your components is too easy to understand, so that any kind of role (even non-technical) can configure flows. Review collected by and hosted on G2.com.

I think that the dashboard/analytics for metrics analysis can be improved a lot. It should have more options. We use the tool a lot to run experiments, so the metrics of the interactions are super important. Review collected by and hosted on G2.com.

Tried lots of “custom AI chatbot” style products and most are thin wrappers around chatgpt that all basically replicate support bots. CommandBar markets their Copilot differently and I was surprised that it actually lives up to the name. The integration with their other products is slick. Being able to trigger a product tour from a chat is a neat loop that we’ve sprinkled through rough edges in the app. Review collected by and hosted on G2.com.

Needs more analytics. I want to use this as my primary product analytics tool instead of sending data to somewhere else. There is some well done basic analytics but more would be preferred. Review collected by and hosted on G2.com.

The CommandBar team has been incredibly helpful in offering us feedback, providing best practices, and sorting out the occasional technical question our team has had. The web console and javascript SDK have been super easy to work with; our buildout has been smooth so far. The amount of customization and styling CommandBar offers has let us create a user experience that blends right in with the rest of our app. Review collected by and hosted on G2.com.

Haven't hit any major issues so far. Developing a strategy of what should be managed in their web console versus in code through the SDK to achieve the right blend of real-time editability and customization takes a bit of thinking. That being said, it's great to have both options available. I've also noticed that stemming doesn't seem to be supported when searching for content managed through their Zendesk integration. Review collected by and hosted on G2.com.