--- title: Amplitude Guides and Surveys Reviews meta\_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 198 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 198 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews & Product Details Visit Website Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. * * * Product Website Amplitude Guides and Surveys Seller [Amplitude](https://www.g2.com/sellers/amplitude) Discussions [Amplitude Guides and Surveys Community](https://www.g2.com/products/amplitude-guides-and-surveys/discuss) Languages Supported Arabic, German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Solutions (1) See how Amplitude products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Amplitude AI Analytics Platform SolutionBy Amplitude ](/sellers/amplitude/solutions/amplitude-ai-analytics-platform) Show More ## Amplitude Guides and Surveys Integrations (27) What do users say about integrations? Verified by Amplitude Guides and Surveys [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1Flow ](https://www.g2.com/products/1flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Activation ](https://www.g2.com/products/amplitude-activation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chameleon ](https://www.g2.com/products/chameleon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cursor.sh ](https://www.g2.com/products/cursor-sh/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") mParticle by Rokt ](https://www.g2.com/products/mparticle-by-rokt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Refiner ](https://www.g2.com/products/refiner/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Analytics (formerly Tableau CRM) ](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Segments Analytics ](https://www.g2.com/products/segments-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar 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KL Kelsey L. Lead Engineer Small-Business (50 or fewer emp.) 8/26/2024 "Level up your web apps with universal search with minimal LOE" 5/5 What do you like best about Amplitude Guides and Surveys? I think a B2B app really needs universal search to look professional. CommandBar makes is so easy and painless to add this functionality to your app along with other great features like nudges and tours. They've been an awesome partner and they are always really responsive when we reach out with questions or challenges. We use CommandBar for multiple web apps. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? It would be awesome if they would add some tutorials to their docs. It would be really helpful for earlier career developers on our team who could use extra guidance. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar helps our users navigate our app. Users can search for what they are looking for (a customer, a property, a list, etc) and navigate directly to it via the universal search. We also use CommandBar when we release new features. We use CommandBar nudges and tours to draw users' attention to the new feature and guide the on how to use it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David V.") DV David V. CEO & Co-Founder Small-Business (50 or fewer emp.) 10/8/2024 "Command AI can create significant leverage for your product, if you use it properly." 4.5/5 What do you like best about Amplitude Guides and Surveys? Command AI becomes a core part of your product, allowing you to integrate it depeer than a traditional support chatbot. Ex: The AI Co-pilot can link you to pages or walkthroughts instead of just giving you text instructions. It allows you to give users a 2024 experience without needing the capital or eng teams to do it. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I don't think this is avoidable but getting the most out of Command AI requires a champion that can sell this to different teams: Tech, Product, Support, and Marketing. You will not get all the benefits if you don't have your full team onboardg. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Increase feature usage through walkthroughs and nudges Improve user experience with user training and chatbot support Measuring NPS and triggering actions like referrals at specific times Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ylani R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ylani R.") YR Ylani R. Manager of Curriculum Development and Training Mid-Market (51-1000 emp.) 8/21/2024 "AI powered, in-app assistant" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product! We struggled with general 'how do I...?' support questions even with extensive and very detailed documentation. Our users either did not know about our documentation, or it wasn't convenient to bounce between the tool and the documentation site; CommandBar bridged that gap, and now our users have access to all the documentation and knowledge right there, without the need to open another tab. The AI chat is an all around favorite for our users and support team with the ability to ask a question and either receive step-by-step instructions or an informational paragraph as an answer. We also love that the AI is only based on the documentation and sources we provide, and not the entire internet of things. The implementation was easier than expected, especially since our tool is based on Salesforce. Due to platform constraints, we've had to do a few workarounds, but nothing that CommandBar support couldn't handle and help us with. CommandBar support is hands down one of the best support teams I've ever worked with! They are always immediate with their response time (consistently less than an hour) and if the individual helping doesn’t have the answer, they either find the person who does, or works on it until it's resolved. Amazing team! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? There is a bit of a learning curve and a ton of small features that have big impacts on the end user experience. We’ve had CommandBar installed for 6+ months, and as the primary Admin, I’m still discovering features and functionalities I didn’t know about. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product by bringing our product documentation directly into the tool. This helps to cut down on 'how to' support tickets and increases general knowledge of our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zuzia Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zuzia Z.") ZZ Zuzia Z. Knowledge and AI Operations Expert Mid-Market (51-1000 emp.) 8/20/2024 "CommandBar Chatbot Review" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar’s chat product is really reliable and we consider it a trusted teammate! One of the things we're really loving is the new auditing and shaping tools the team has introduced. The Xray feature, in particular, has been a game-changer, making it so much easier for us to understand where a response comes from and spot areas where our documentation could use a little extra love. Previously, it was much harder to identify where our documentation was lacking and how we could improve it. Working with their team has also been a dream. Their support is very attentive and genuine. All in all, this has been amazing for our team both for internal employee support and external customer support so it's being used and loved by all. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Nothing to report here! Would love an easier way to keep track of new feature releases, since sometimes it’s hard to keep up and I just find things in the CB UI :) Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar has helped us mitigate support inquiries from our customers that don't necessarily need live support to address. This has also empowered our customers to self-serve some of their inquiries thus allowing us to dedicate live support to instances that require it. Furthermore, this also gives customers 24/7 support if they need assistance outside of our live support hours. From an internal perspective, the analytics CommandBar provides us have been integral in making company-wide decisions based on the data we receive from CommandBar. In terms of resource health, the Xray feature as mentioned has been an amazing tool to use to triage gaps in our knowledge bases and address them as needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric B.") EB Eric B. Product Manager Mid-Market (51-1000 emp.) 8/16/2024 "Great Product, Even Better Team!" 5/5 What do you like best about Amplitude Guides and Surveys? One of the best SaaS customer service companies I have ever worked with. The product in itself is fantastic, but onboarding platforms are not 'unique'. Beyond some of the amazing AI capabilities that CB has, their team is incredible. We were able to test drive the product enough to get internal buy in and helped out during the entire onboarding journey. But what really stands apart is that unlike other vendors, we don't only hear from them when it is renewal time. We have resources at our disposal both for any issues as well as forward moving help with adopting new features. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Not really much to dislike. There are a few small feature gaps between their offering and where we ultimately want to go, but because of the constant two-way communication I know where those features sit on their roadmap. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We want onboarding and ongoing eduction of our product to be 'choose your own adventure', allowing our users to learn and use what they want when they want to. Between the Help Center, AI CoPilot, custom Recommendation Sets and more we are able to do that and more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erik L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik L.") EL Erik L. Product Manager Small-Business (50 or fewer emp.) 9/3/2024 "Great tool to sift and surface deep data" 5/5 What do you like best about Amplitude Guides and Surveys? Since using CommandBar our users have been able to get very technical data driven answers to unique and specific questions which would otherwise take multiple clicks and tabs to compare. CommandBar team is great to work with and understands the product very well! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? For our specific integration, we needed to set up lots of API workflows. These are simple to set up and are pretty stable once refined. The learning curve is steep but short. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar lets an extremely large database and complex KPI logic very intuative to our end users. The smart chatbot allows new users to get comfortable and experienced users get the data they need faster than in our UI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah O.") SO Sarah O. VP of Product Mid-Market (51-1000 emp.) 8/27/2024 "The future of user assistance" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar is the best designed version of “user help” software that I’ve come across. They make it very easy for different teams to use the tool to connect with users, for example, user researchers deploying surveys or product managers deploying tours for new features. There are two areas where CommandBar stands head and shoulders above its competitors - firstly the chatbot (both AI and non-AI) enabled us to answer user questions from both our Help documentation and our insights website, and secondly the CommandBar team are an absolute joy to work with - from my first interaction in the sales process, through to speedy implementation support via slack. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? They don’t have every single setting that I’ve seen in older/legacy tools in this space, but we have found the team extremely responsive to adding things we ask for and suggesting workarounds. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? It helps us talk to users in the product in a way that feels “on brand” and not annoying while also taking engineering out of the loop, and enabling us to track the usage and iterate on our modes of user assistance. This has been really helpful to shorten the feedback loop between someone on the team having an idea for a campaign or experiment to run, us launching the campaign, and then seeing fast results. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NL Nathan L. Senior Software Engineer Mid-Market (51-1000 emp.) 8/27/2024 "CommandBar empowers our users" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar is a neat tool to power multiple in-product experiences for our company, the most notable of which are an in-site help browser and natural language search. Both contribute to our product’s ease of use and help connect users to what they want to do in our application. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Haven’t explored all the capabilities, though I’m excited about the AI chatbot widget. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Probably best described as user experience — CommandBar’s tools help our users which is a global win for us. The product is flexible and has options for both code-first and no-code configuration, which is important for an engineering-led team like ours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ethan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ethan H.") EH Ethan H. Product Manager Small-Business (50 or fewer emp.) 8/27/2024 "The best in class tool for user adoption" 5/5 What do you like best about Amplitude Guides and Surveys? Super simple and effective way to communicate users. We use for both proactive “guidance” style campaigns as well as help-oriented. They make it very easy to make the campaigns suggestive and not something our users are likely to dismiss, so our CTRs are much better than I would have expected with a tool like this. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Wish I could use them for email and push notifications as well as the product-based nudging. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? User communication, help guidance, remove friction, etc. All helps elevate the user experience of our product, leading to lots of downstream impact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shannon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon D.") SD Shannon D. Sales Advisor Small-Business (50 or fewer emp.) 5/3/2024 "All-in-all Impressive" 5/5 What do you like best about Amplitude Guides and Surveys? The product is amazing and I think it speaks for itself, but what's standing out even more is the amazing support and communication that we've had with the team. Jesse and Joe have been unbelievably helpful and showed us so much information on how CommandBar can help us in specific uce cases, without us even having to ask. They've been proactive and responsive and it's a great experience for us as users. It's been so good for us to try this out without having to use our developer resources and ask them to code everything for us, the integration was almost effortless. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Nothing that I've come across so far! Any small hurdles I've come across have been answered/ overcome and were always a me problem. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? It's helping us to reduce our number of support queries that require a manual response, it's helping us to be proactive with onboarding and support without having to use up development resources so that we can prioritise improvements to the product itself, and our processes as a whole. Review collected by and hosted on G2.com. 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