--- title: Amplitude Guides and Surveys Reviews meta\_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 198 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 198 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews & Product Details Visit Website Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. * * * Product Website Amplitude Guides and Surveys Seller [Amplitude](https://www.g2.com/sellers/amplitude) Discussions [Amplitude Guides and Surveys Community](https://www.g2.com/products/amplitude-guides-and-surveys/discuss) Languages Supported Arabic, German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Solutions (1) See how Amplitude products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Amplitude AI Analytics Platform SolutionBy Amplitude ](/sellers/amplitude/solutions/amplitude-ai-analytics-platform) Show More ## Amplitude Guides and Surveys Integrations (27) What do users say about integrations? Verified by Amplitude Guides and Surveys [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1Flow ](https://www.g2.com/products/1flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Activation ](https://www.g2.com/products/amplitude-activation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chameleon ](https://www.g2.com/products/chameleon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cursor.sh ](https://www.g2.com/products/cursor-sh/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") mParticle by Rokt ](https://www.g2.com/products/mparticle-by-rokt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprig ](https://www.g2.com/products/sprig/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Survicate ](https://www.g2.com/products/survicate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/27/2024 "Excellent tool for reducing support tickets and increasing engagement with our platform" 5/5 What do you like best about Amplitude Guides and Surveys? I was looking for a platform to help users in multiple ways and I really like how CommandBar combines chat with the nudges messaging product. The two play nicely together and helps us create cohesive help experiences that can serve all of our users, since many of them have specific questions and requirements. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Wish it were easier to keep track of all the team’s product updates. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar pays for itself in ticket deflection alone. And then there are other benefits like better onboarding and overall less user confusion. Tons of benefits from this tool. The admin interface is also extremely easy to use relative to other SaaS apps I’ve used in the space — huge win because it means I create more campaigns and run more experiments in the tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amaury R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amaury R.") AR Amaury R. Customer Support Specialist Small-Business (50 or fewer emp.) 9/5/2024 "Powerful, User-Friendly Tool for Engagement and Support" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar helps guide our users toward important actions while letting us communicate with them easily. The AI support bot is our go-to for customer help, and both features have clean, easy-to-use interfaces. We also love how the no-code platform makes it simple to experiment and improve things. Plus, the team is great at making sure the tool is helpful without being annoying to users. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I just wish they offered more, like human support and email communication features. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar helps us reduce support tickets with the AI agent and boosts engagement and onboarding with its nudges. It also provides valuable user insights—kind of like a feedback tool—since we can run surveys and learn from chat logs too. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine L.") CL Christine L. Documentation Manager Computer Software Mid-Market (51-1000 emp.) 6/4/2024 "CommandBar Delivers Trustworthy AI Chat Experiences" 5/5 What do you like best about Amplitude Guides and Surveys? I can trust CommandBar in front of our users. With generative AI, there’s a risk that a chatbot won’t represent the company well. With CommandBar’s chat product, I’m confident in the answer quality and in our ability to use their tools to identify any hallucinations or suboptimal responses quickly and iterate on them. Additionally, CommandBar's customer support is top-notch! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Built-in advanced analytics would enable us to assess user interactions directly within CommandBar, eliminating the need for third-party integrations to analyze our data externally. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar helps us take advantage of all the content we write to produce a personalized experience for users that “fits into” our product and the way we support our customers through other channels. Review collected by and hosted on G2.com. Show More 6/11/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/27/2024 "addresses most of our historic pain points" 4.5/5 What do you like best about Amplitude Guides and Surveys? We were looking for a solution to help our users inside our platform, with targetted Tours, Checklists, Contents and Annoucements. Commandbar checked all boxes. Plus, the product elegantly combines AI chat and messaging. I like that both products aimed at helping users sit under one - doesn’t make sense to me that many products only do one. The implementation of AI chat is very well done. Analytics allow us to understand where to improve and which content to update. They also have a great support team who've been helping on a few topics since we onboarded recently. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? More training and “academy” type examples. Some times I feel like I am only scratching the surface of the tool. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Ticket deflection from our support team and better user engagement across the board. Really cool to see the impact this tool has had our own business in multiple ways. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Customer Success Expert Small-Business (50 or fewer emp.) 5/31/2024 "If you're not using Commanbar, you're falling behind" 5/5 What do you like best about Amplitude Guides and Surveys? The sales process felt extremely smooth, which is rare in 2024. It felt much more like making sure it was a match and making sure Commandbar could help us reach our goals. Within our first few weeks, we saw a 235% increase in support deflection... 75% of our customer questions are now answered by Copilot. On top of Copilot, we've seen an increase in customers who self-serve thanks to the HelpHub and Spotlight, which have helped us prompt our users to take the actions we need them to take. It's also been great having everything under the same tool, without compromising quality or functionalities: Product tours, announcements, surveys, checklists, etc. We've seem great early results, and can't wait to improve those results. Last but not least... Despite being a startup, we feel like Commandbar values our business and is always there to help. They have great support via Slack and we have check-ins with a dedicated CSM to help us reach our goals. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? We hit a few roadblocks with the implementation, which was more complex and time-consuming than we expected (mostly for our devs). That's really all I can think of :) Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? 1. Self-service and deflecting support requests = giving back time to our team to focus on the product 2. Increasing our conversion rate from free to paid 3. Increasing customer satisfaction Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cameron O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron O.") CO Cameron O. Mid-Market (51-1000 emp.) 4/10/2024 "Super configurable & customizable, but not confusing" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar allows us to bring resources that our customers use the most to the forefront, directly within our app. One of best parts of CommandBar is that it can be used by multiple teams without requiring an official “admin” like with some other tools. It’s set up in a way that makes it easy for different folks to make changes / run experiments to see how they impact users. Different nudges, different copy, A/B tests, etc. This is the “Air traffic control” feature for those looking for this in the product. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Nothing comes to mind for dislikes about CommandBar. It's a great tool for what we need it to do! Really want to try the Copilot product to see if it’s accurate enough to put in front of our users but we haven’t gotten around to this yet. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar allows our customers to easily search our Help Articles directly within our app and helps our users discover how our product can be useful to them. It’s configurable in a way that lets multiple teams take advantage of it. The resource center and Spotlight products do a great job of letting users find what they’re looking for without forcing them down a path that might not be relevant to them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") CC Verified User in Construction Mid-Market (51-1000 emp.) 8/27/2024 "Command Bar is a great tool." 5/5 What do you like best about Amplitude Guides and Surveys? Very useful and configurable tool for helping users. The chatbot is our main use case, but we also use it for the proactive “nudge” messaging. Really cool to have both in one platform. The chatbot performs well out of the box and also comes with lots of configuration tooling which is critical for a generative AI tool. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I think the tool would be improved by allowing us to try models beyond OpenAI, though the team has said they are working on this. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? User communication and help. We wanted a way to give users personalized help at scale and CommandBar has been a really effective solution for that. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 8/27/2024 "Commandbar had helped us make things better for customers." 5/5 What do you like best about Amplitude Guides and Surveys? Really like how Commandbar helps drive users to outcomes. The tool has saved us lots of conversations like “how do we make it easier for user type X to do Y”. The analytics we get back are very helpful for informing product conversations. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Haven’t evaluated all the different features so can’t comment on everything. Overall, the documentation was stale for a while but has since improved. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? User engagement with features that matter to them. Both in response to what the user asks about, and proactive. This impacts other metrics we care about as a team. For example engagement is a leading indicator of NRR. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Caio A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio A.") CA Caio A. Mid-Market (51-1000 emp.) 3/5/2024 "Awesome product and great CX" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar stands out with its user-centric design, setting it apart in the realm of User Assistance. The commitment to user satisfaction is evident not only through the high-quality experiences delivered to customers but also in the comprehensive developer experience provided by their toolkit. It's absolutely eye candy, easy to reason about and it just works. Using CommandBar has proven to be a game-changer for us, empowering our product and domain experts to unleash their creativity and swiftly test hypotheses with minimal engineering dependencies. The seamless integration of a user-friendly interface with powerful features has truly enhanced our workflow. Furthermore, I must highlight the exceptional technical support we've received. The consultants at CommandBar are seasoned developers, offering unparalleled customer service that surpasses any I've encountered in my entire technical career. Their expertise has been instrumental in addressing our queries promptly and efficiently. CommandBar not only delivers a stellar product but also excels in providing a holistic experience that fosters innovation and collaboration. It has become an indispensable tool for our team, and I can confidently recommend it to anyone seeking a cutting-edge solution with top-notch support. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I'm excited to see more management features for scaling coming out soon. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Blazing fast delivery! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Meg L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meg L.") ML Meg L. Knowledge Operations Expert Mid-Market (51-1000 emp.) 3/4/2024 "Game Changer for our Team and Customers" 5/5 What do you like best about Amplitude Guides and Surveys? We needed a solution that connected our customers and team to our knowledge bases faster. Commandbar was the easy choice when we tested it out, and came with extra wins for our product and marketing teams to utilize. We launched with Helphub and Copilot and are building our next launch with Nudges, and have been impressed with the tool so far. We have been able to use the answers given and missed by copilot to review our content and make improvements to better serve our customers and support team. The Commandbar team has also been fantastic. Right from the outset they were quick and friendly in their communications, and always open to jumping on a call with our team to come up with solutions when we hit any blockers or decision points. Looking forward to their future roadmap! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Some of the admin and analytics UI can be confusing to navigate. The Copilot analytics could offer more filtering options and the answer rate resetting on the first of the month is a headache. That said, the team has been very open to our feature requests and have made improvements elsewhere in the analytics recently, so hoping for more co-pilot analytics updates soon! Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We have answers to many common customer and team questions available in our knowledge bases already, but finding them and reviewing all of the information to get to the answer you need can take time. Copilot and Helphub are helping them get right to the answer they need in the moment and connecting them to the collective knowledge of our team when they need us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Guides and Surveys Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-appcues) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ce490c0d255ba2ca358554e53bc7b880/userflow.png "Product Avatar Image") Userflow 4.8/5(125) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-userflow) ##### ##### Amplitude Guides and Surveys Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/amplitude-guides-and-surveys/features) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Appcues](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appcues") Appcues 4.6/5(358) ](https://www.g2.com/products/appcues/reviews) [ View All Alternatives ](https://www.g2.com/products/amplitude-guides-and-surveys/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [Shopware vs Adobe Commerce for a mid-size retailer: which handles large catalogs without hitting a scalability ceiling?](https://www.g2.com/discussions/shopware-vs-adobe-commerce-for-a-mid-size-retailer-which-handles-large-catalogs-without-hitting-a-scalability-ceiling)[Which Quote-to-Cash solutions do revenue operations and finance teams actually find reliable for processing high deal volumes without errors accumulating over time?](https://www.g2.com/discussions/which-quote-to-cash-solutions-do-revenue-operations-and-finance-teams-actually-find-reliable-for-processing-high-deal-volumes-without-errors-accumulating-over-time)[Which encryption key management platforms automate certificate lifecycle and key rotation scheduling?](https://www.g2.com/discussions/which-encryption-key-management-platforms-automate-certificate-lifecycle-and-key-rotation-scheduling%20) [Best platforms for reducing false positives in cloud detection](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection)[Best document creation tools for legal and compliance teams](https://www.g2.com/discussions/what-is-the-best-document-creation-tools-for-legal-and-compliance-teams)[Pros and Cons Details](https://www.g2.com/products/amplitude-guides-and-surveys/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)