Waitwhile Reviews & Product Details

It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. Review collected by and hosted on G2.com.

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

What stands out most is how seamless it is for our users and customers. The UI is very responsive and consistently works without fail. The integrations feel endless, with APIs, AppClips, and kiosk displays. Onboarding was straightforward, and training our team was effortless. The cost is something we’re happy to pay for the ease of use it adds for both our customers and staff. As a Business Systems Manager, there’s almost nothing that requires my attention, which is important. Review collected by and hosted on G2.com.

If I had to dig deep, the only thing I could say is that I wish the analytics were a bit more in-depth. I’d also like a true test environment that’s completely separate from our production environment. Review collected by and hosted on G2.com.

We’ve really enjoyed the real-time waitlist functionality, resource-based assignment, and automated client notifications. For a multi-barber, walk-in shop, the ability to assign clients to individual barbers and send alerts has significantly improved flow and reduced confusion compared to a manual system. Review collected by and hosted on G2.com.

One area for improvement would be enhancing the multi-guest registration experience. In walk-in environments, families often forget to register each person separately. A built-in “Register Another Guest” button on the status page could help streamline that process and reduce staff intervention. Review collected by and hosted on G2.com.

Very efficient, super customizable, whenever I have a question the chat responds very quickly and solves my problem. We use it during busy days, as we are seasonal, it is easy to adjust our subscription type. Easy for all employees who need to work with the system. We do not use the queue system for our needs, but it could really be easy and practical for other businesses. Review collected by and hosted on G2.com.

The product is so customizable that it can be easy to get lost in its many functions. Support assistance was essential to successfully select our needs. However, the service responded very well to our questions. The French translations are sometimes awkward, but fortunately for the client interface, the company can customize the text to display. Review collected by and hosted on G2.com.

What I like best about Waitwhile is its user-friendly interface and the ability to manage queues efficiently without requiring customers to wait on-site. The platform is very helpful for streamlining customer flow, sending automated notifications, and reducing wait times, which leads to a better overall experience for both staff and guests. Upsides of using Waitwhile include improved customer satisfaction, real-time analytics for better decision-making, and the flexibility to customize the experience to fit different business needs. Overall, it saves time, increases operational efficiency, and enhances communication with customers. Review collected by and hosted on G2.com.

There is nothing to dislike, it is very user-friendly Review collected by and hosted on G2.com.

I like the accuracy of Waitwhile in showing booked clients, waiting clients, clients receiving service, and completed clients' services. It's very easy to set up and effectively breaks down and arranges our process of serving hundreds of homeless clients daily. It records essential details like name, number, time of arrival, and the actual date of service for each guest, which is very helpful for managing our shower bookings. Review collected by and hosted on G2.com.

I find it problematic that Waitwhile doesn't show complete information about clients. It lacks details like Date of birth, address, and alerts, which would be really useful, especially when working in shelter environments with homeless individuals. Review collected by and hosted on G2.com.

I like Waitwhile for several reasons. The interface is divided into sections like waitlist, serving, and completed, which makes it simple and easy to use without needing any particular documentation. Anyone can use it with ease due to its straightforward user interface. I also appreciate the chat interface, which allows me to directly chat with students, and they can send messages back, which makes the chat feature really useful. Review collected by and hosted on G2.com.

I'd love to see an enhancement with sound notifications. When students join the queue, having a specific sound effect would be super helpful. We don't keep Waitwhile open in our browser all the time, so a sound would let TAs know the queue's status, like if it's still open or closed. That would be a nice touch. Review collected by and hosted on G2.com.

I love how easy it is to use Waitwhile and it seems to get better every year! In addition to alerting us to customer presence, Waitwhile also allows us to communicate efficiently with our customers via text. I can't wait to see what other features are implemented in the future. Review collected by and hosted on G2.com.

It would be terrific to include a barcode/QR code scanning feature in Waitwhile. We deal with six-digit strings of numbers that are cumbersome to type in to our devices from Waitwhile. A QR code would dramatically shorten times for us as well as provide improved functionality for co-workers. Review collected by and hosted on G2.com.

I like that Waitwhile gives summarized details to prep early, helping me know who to work on, what to work on, and how. The calendar, waiting list, and history features are really valuable to me for checking past cues, seeing the number of cases solved, tracking how many customers have been worked on, and managing the pending work. I also find it very easy to set up since it's a quick scan to join. Review collected by and hosted on G2.com.

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I use Waitwhile to alert customers when their orders are ready for pick up, and the ease of use is the most important thing for me. In a fast-paced environment, having a program that works intuitively and quickly is paramount. The initial setup was simple too, just log in and go. For my purposes, Waitwhile is able to do exactly what I need. Review collected by and hosted on G2.com.

I don't like that Waitwhile doesn't connect with the in-house software we use, called Salja Pro. Review collected by and hosted on G2.com.