# Helpjuice Reviews **Vendor:** Helpjuice **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.7/5.0 **Total Reviews:** 376 ## About Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. ## Helpjuice Pros & Cons **What users like:** - Users find Helpjuice to have a **user-friendly interface** that simplifies management and enhances their overall experience. (80 reviews) - Users value the **exceptional support** from Helpjuice, enhancing their experience and ensuring efficient knowledge base management. (75 reviews) - Users commend the **exceptional customer support** from Helpjuice, which offers ongoing assistance and valuable tips post-signup. (68 reviews) - Users value the **intuitive interface and efficient knowledge management** of Helpjuice for easy content organization and collaboration. (59 reviews) - Users value the **customization options** of Helpjuice, enhancing the organization and usefulness of their knowledge base. (54 reviews) - Customizability (47 reviews) - Knowledge Base (34 reviews) - Easy Setup (33 reviews) - User Interface (31 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find **limited customization options** frustrating, often needing expert help and facing unclear pricing for requests. (22 reviews) - Users face **editing difficulties** with Helpjuice due to an outdated interface and bugs during long article edits. (20 reviews) - Users experience **formatting issues** in Helpjuice, finding some options limited and occasionally encountering bugs during editing. (19 reviews) - Users note that the **AI limitations** hinder usability, with a need for more effective implementation beyond basic search functions. (14 reviews) - Users find the **learning curve steep** , struggling with the interface, organization, and overall user experience. (13 reviews) - Software Bugs (11 reviews) - Users face **missing features** , such as buggy multi-language support, limited editing functions, and navigation issues. (10 reviews) - Search Limitations (10 reviews) - Users face **editing limitations** with Helpjuice, struggling with comments, anchoring sections, and a confusing interface. (9 reviews) - Email Communication Issues (8 reviews) ## Helpjuice Reviews ### 1. Keeps Patient Guidance and Knowledge Base Content Well Organized with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Helpjuice?** it helps me keep health education and patient guidance content properly organized in one place. I work as a Dietician and Nutritionist and also create health awareness content for social media, so I use it for managing diet instructions, thyroid lifestyle guidance, wellness notes, follow up information, and educational articles. It is helpful because articles are easy to edit, search, and update whenever I need to add new nutrition or lifestyle information. The interface feels simple during daily work and not too complicated. I also like the search and category management because it helps me quickly find old wellness notes, patient guidance articles, and learning material without wasting time. The analytics section is also useful because it gives a basic idea about which health topics or articles are being viewed more often and where more content may be needed. Features like keyword support, cloud access, AI search, and article organization are useful while handling educational health content and clinic related documentation. Sometimes I also prepare guidance notes and learning material for students or learners, so keeping everything properly arranged becomes much easier.Customer support is very helpful and quick. I also liked the live chat support because small issues and questions get solved quite fast during regular use. Overall, it helps me manage health education content, wellness guidance articles, and other knowledge base related information in a much more organized and easy way during regular work. **What do you dislike about Helpjuice?** Sometimes while managing larger knowledge base content, article formatting and category arrangement can take a little extra manual effort, especially when updating multiple educational topics together. Apart from that, the overall experience has been smooth and useful for regular documentation and wellness content management work. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping me solve the problem of keeping health education content, wellness guidance articles, and patient related information properly organized in one place. Earlier, managing different diet instructions, follow up notes, lifestyle guidance, and educational documents separately used to become confusing and time consuming during regular work. Now it becomes much easier to search, update, and manage educational articles, wellness resources, and knowledge base content whenever needed. It also helps while preparing learning material and guidance notes for students or learners because everything stays properly arranged and easy to access. Overall, it saves time and makes health related documentation and content management much more organized during daily workflow. ### 2. Accessible, Easy-to-Use Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia A. | Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Helpjuice?** We love the accessibility and easy usage of the platform as well as the support service, which is excellent! All of the HelpJuice team is hardworking, friendly and responsive, very professional indeed. The translation service is integrated with OpenAI and Google Translate to provide the best results. We also consider the tariffs of the product to be adequate and money worth it. **What do you dislike about Helpjuice?** We would like the KB translations to be more connected, so the changes in one language are automatically applied in the others when needed. Also, regarding the access level of the articles, it would be important to have a visible label of the access assigned to each article or category. **What problems is Helpjuice solving and how is that benefiting you?** We can have a multilingual, easy-to-use and accessible knowledge base for both our clients and technicians. ### 3. Exceptional Knowledge Base Experience with Outstanding HelpJuice Support **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | Internal Communications and Engagement Lead, Europe, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Helpjuice?** Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has been nothing short of exceptional. Nothing is ever too much trouble for the team - they are consistently friendly, incredibly responsive, and genuinely invested in making sure everything works perfectly. The level of customer service is outstanding and truly sets HelpJuice apart. Ivanna and Amire deserve special recognition for being absolutely amazing to work with. They are always on hand, quick to respond, and continually go above and beyond to accommodate every request, no matter how big or small. Their support has made the entire process smooth, stress-free, and actually enjoyable. If you’re looking to create a new Knowledge Base or upgrade an existing one, I can’t recommend HelpJuice highly enough. It’s rare to find a product backed by such a dedicated, professional, and supportive team - HelpJuice delivers on every level. **What do you dislike about Helpjuice?** My one regret is that I didn't engage with Helpjuice sooner... **What problems is Helpjuice solving and how is that benefiting you?** Redesigning our new Knowledge Base ### 4. Streamlined Knowledge Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Subscriber Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Helpjuice?** As one of the main contributors to our knowledge base, I really appreciate how intuitive and user-friendly the Helpjuice editor is. It’s straightforward, easy to navigate, and makes creating and organizing content simple. Another standout feature is their customer support, especially the live chat option. Whenever I’ve needed assistance, the support team has been responsive and helpful, which makes a big difference when managing a large internal knowledge base. **What do you dislike about Helpjuice?** While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm in the editor, Swifty AI is helpful for basic questions, but when I’m struggling with something more complex, having a real person makes a big difference. I’ve also found that Swifty AI sometimes struggles to provide accurate answers for our billing scenario questions, which can slow down the process. Another improvement I’d love to see is when inserting an article into another piece of content: it would be great if there were a hyperlink that opens the article in a separate window, rather than having to search through published articles and hope the first sentence brings up the correct one. Lastly, while we enjoy using Swifty AI chat overall, it would be fantastic if, when it gives an incorrect answer, we could flag it in the chat itself and have Swifty notify the editors automatically. That feedback loop would make the tool even more powerful. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has been a game-changer for organizing our knowledge. Before, we had documents scattered across multiple platforms, which made it difficult for staff to find accurate information quickly. Now, everything is centralized in one place, making it easy for our team to access the answers they need, along with the supporting documentation, while assisting subscribers. This has been especially valuable for training new hires, as they can learn and reference materials in a structured, consistent way. Ultimately, Helpjuice helps us provide faster, more accurate support to our subscribers and improves overall efficiency. ### 5. Helpjuice Delivers: Excellent Look & Feel, AI That Works, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | President and VTube-LASER Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Helpjuice?** There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration services were outstanding, and the Helpjuice custom modification team is second to none. I’ve never seen another company deliver a product and level of support like the Helpjuice team. **What do you dislike about Helpjuice?** I can honestly say there are no downsides. **What problems is Helpjuice solving and how is that benefiting you?** Our previous help site provider decided to update their product with new features, but that process led to countless near-catastrophic failures and ongoing problems for months. As a result, I was forced to look for a replacement service. What we need is a compelling help site that's easy to navigate, so users can quickly find the information for which they are searching. Helpjuice exceeds my expectations in this need. ### 6. Effective Tool for Centralizing Documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Helpjuice?** The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases. Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps. Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments. **What do you dislike about Helpjuice?** The editor can feel constrained when working with more advanced formatting or structured layouts. Certain workflows, especially around multilingual content management, require careful configuration to avoid inconsistencies. Some tasks may also require additional manual steps compared to more integrated documentation platforms. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us centralize and structure our knowledge base in a single, searchable platform. Before implementing it, information was scattered across different tools and formats, which made it difficult for both internal teams and end users to find accurate, up-to-date documentation. ### 7. A Great Tool for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Helpjuice has been a game-changer for our support team. The AI-powered search and chatbot have empowered our customers to find answers independently, significantly reducing case volume and freeing up valuable time for our team. The setup and implementation were remarkably straightforward, allowing us to get up and running quickly with minimal hassle. Highly recommend for any team looking to streamline support! **What do you dislike about Helpjuice?** We originally wanted a platform that we could protect behind a single sign-on that our competitors would not be able to access and this was not an option, but they did have the ability to integrate in our own portal pretty easily which we decided was the best route to go. Now it is securely hidden behind logins we help our customers create. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helped us consolidate all of our internal and external help documentation. You can have one article that is both customer facing AND internal with the use of internal commentary blocks you can add into an article. Our customers have all of the answers to their issues and how to use the software while all of our internal teams have the answers they need quick using the Helpjuice browser extension. ### 8. Helpjuice: Best-in-Class Knowledge Base with great Design and strong Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Helpjuice?** We used Helpjuice as knowledge base software. It’s a great product: flexible in design, with extensive statistics. For us, it’s best-in-class for a knowledge base—easy to use, clear, and visually well done—and the support is amazing. **What do you dislike about Helpjuice?** Some features might be more useful for other customers, while others are a better fit for our requirements. **What problems is Helpjuice solving and how is that benefiting you?** The customization spectrum is huge: it’s great to see and also functional to use. No wishes were left open—thank you. The technical support is excellent; sorry to repeat, but it’s not just the software, it’s the people behind it who make the difference. And you can definitely say this for Helpjuice: professional, quick, and uncomplicated customer support. In any circumstance, they’re happy to help and solve problems. To me, that’s the result of a great team and great leadership. ### 9. No-Code Help Center with Expert Support, Great Integrations, and Fair Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime D. | Manager of Product Enablement and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Helpjuice?** This platform offers the perfect balance of autonomy and support. I was able to launch a custom-looking help center from scratch in weeks without writing a single line of code. When I do have complex technical needs, I prefer to leave it to their experts, who are always available to assist. The peace of mind is worth it alone. Their support team recently resolved an urgent, self-inflicted technical issue with my articles in record time. Excellent integrations and very fair pricing for growing teams. **What do you dislike about Helpjuice?** Sometimes the links break within articles or the articles get set to private without me setting them as such. But the wins far outweigh the small technical glitches. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice solved our need for a centralized "home base" for our technical docs and guides. As a customer educator in a startup, I needed a way to organize our knowledge fast, and I was able to build our entire help center from scratch in just a few weeks. Specifically, it solves three major pain points for us: The "Technical Bottleneck": I can make the pages look custom and professional without needing to write code. However, the flexibility to add my own code, or better yet, request their experts to help with complex coding needs—means I never get stuck. It’s the perfect balance for someone who isn't a full-time developer. Customer Self-Service: It makes it incredibly easy for our customers to find the answers they are looking for on their own. By integrating with our support team’s tools, our agents can also link articles instantly, which has streamlined our entire support workflow. Operational Risk: When things go wrong, I’m not alone. I recently had an urgent issue where I accidentally "broke" some articles, and their support team stepped in and fixed it almost immediately. For a startup, the fair pricing and the peace of mind that comes with their fast, expert support make it an unbeatable solution for scaling our customer education. ### 10. So many bugs, and no fixes / poor support responses **Rating:** 1.5/5.0 stars **Reviewed by:** Joanna W. | Operational Team Lead of Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Helpjuice?** Easy to segment user access by product, while reducing duplicate content. All the features you expect from a knowledge base software company, plus some nice extras. **What do you dislike about Helpjuice?** We signed up to helpjuice over a month ago and had the migration team import articles for us. Since then I consistently keep running into bugs that cause me to lose my work, and lose formatting changes that I have made. I have reported these to the team and shared loom recordings, the team acknowledged there were bugs but told me they're unlikely to get looked at by the dev team for atleast a few weeks (let alone fixed) because the are focusing on a sprint to get new features out. This is very disappointing, and very frustrating as we are a week out from launch and I haven't been given any workarounds or even been told that the bugs have been passed on to the dev team. **What problems is Helpjuice solving and how is that benefiting you?** Customers rely on support and setup teams for information about how to use the product, set up features, troubleshoot etc. As we are scaling this is no longer feasible. Content needs to be available in multiple languages, with different content showing sometimes based on user attributes (i.e. location / subscription). Helpjuice is helping us solve all these problems - or it will, if they can actually provide decent support and fix the bugs I keep experiencing and reporting. ### 11. User friendly, great customer service, loads of possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Paula G. | Manager, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Helpjuice?** I love the way the tool is super flexible; we can adapt everything to meet our business needs. I also love the fact that our clients and customers can leave direct feedback on our knowledge base. It's a great wya to stay on top of what could be made clearer or needs elaboration. The stats on publications are also great. Customer service is impeccable, always available, and very reactive to our demands. We had a challenging timeline for implementation and the team was great! We migrated lots of content we already had produced and it took no time. **What do you dislike about Helpjuice?** Dependence on more technical teams for edits or personalisations. Lack of clarity about personalisation process and fees. Some things can be done by ourselves but we need to "know" in order to do so. **What problems is Helpjuice solving and how is that benefiting you?** We have developped a new platform solution and needed a high-end knowledge base with better automations and tracking than what we could do on Hubspot. HelpJuice has AI integrated features that enable our clients with greater autonomy when is comes to answering their questions or inquiries without having to mobilize team members all the time, leading to better time allocation on added-value tasks for the team on our side. ### 12. Efficient Knowledge Management, Needs Better Editing Access **Rating:** 5.0/5.0 stars **Reviewed by:** Enya O. | Support Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Helpjuice?** Helpjuice has been a great tool for our Support Team. It allows for easily accessible training for new hires and allows for knowledge to be found quickly, along with its AI features for both the support team and customers alike. The Helpjuice support team is also fast, efficient, and helpful. **What do you dislike about Helpjuice?** I don't like the editing accessibility. I'd like to be able to make edits myself. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps me with time management, knowledge management, and organization. ### 13. Wonderful tool to house frequently asked question documents for teams to refer to **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Helpjuice?** A great tool to house procedures for my team of customer care representatives. Versatile, allowing you to add keywords for easy searching, while also allowing users to provide their feedback or input if they would like updates made to the documents. **What do you dislike about Helpjuice?** Nothing that pops out at the moment. I think while we do have keywords we can type in for easier searching, at times, articles to not pop up. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps me and my team stay organized. You can't remember everything. Helpjuice provides us with an outlet for documents to refer to for use on our day-to-day activities as a refresher on procedures. We use many different platforms and have many many customers with accounts my reps. need to manage. Helpjuice offers the platform for easy to reference articles to perform work functions in a more efficient manner, as well as to avoid errors in processes by being able to refer to the how-to documents quickly. ### 14. Helpjuice really meets our needs, we highly recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Mélanie B. | Training & Documentation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Helpjuice?** We use Helpjuice every day for the documentation intended for users of our platform. It is very easy to use and integrate. The setup and learning process is very simple. The various features greatly facilitate our users' consultation of our documentation. The Helpjuice support team responds very quickly to all my questions. **What do you dislike about Helpjuice?** Our documentation is currently available only in French, and some terms used in Helpjuice cannot yet be translated for our users. We would have liked them all to be translated into French. Only the title is displayed when accordion blocks are created, so customers must click on "Expand" to access these parts of the documentation. The terms "Expand" and "Close" are not translated. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has allowed us to structure our documentation, make it simpler and, above all, more user-friendly for our clients. ### 15. Flexible and customer-focused FAQ solution that truly helps achieve goals **Rating:** 5.0/5.0 stars **Reviewed by:** jason v. | Segment Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** we were looking for a solution to achieve our FAQ objectives more efficiently. With Helpjuice, we found exactly what we needed. The platform is extremely customizable, which is crucial for us given our specific requirements. What really stands out is how well the Helpjuice team listens to customer needs. We had several very specific requests, and their team took the time to understand them and provide tailored solutions. This customer-centric approach makes all the difference. Thanks to Helpjuice, we’ve been able to take our FAQ experience to the next level and support our users faster and more effectively. Highly recommended for any organization that values flexibility, scalability, and true customer support. **What do you dislike about Helpjuice?** The wide range of customization options can sometimes feel a bit overwhelming in the beginning. It takes a little time to fully explore and set things up exactly as you want, but once configured it works perfectly. **What problems is Helpjuice solving and how is that benefiting you?** We wanted to streamline our FAQ strategy, reduce repetitive support questions, and improve user experience. Helpjuice helps us achieve these goals efficiently, while giving us the flexibility to adapt the platform to our unique requirements. ### 16. Personalization, end-user experience, simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan F. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** We evaluated several alternatives on the market and chose HelpJuice. On the back end, we appreciated the intuitive commands and especially the editor. From the end-user perspective, the personalization options and the clean interface stand out. We were able to apply our branding to the platform, and it’s quick and easy to onboard new colleagues as editors to collaborate and share the work. **What do you dislike about Helpjuice?** When reporting a bug or inquiring about an upcoming release, an SLA or ETA is not typically provided. Additionally, the experience with the internal translation system could be smoother, as there are a few issues that could be improved. **What problems is Helpjuice solving and how is that benefiting you?** Before Helpjuice, we struggled to manage both our internal and public knowledge bases in one place. We needed an intuitive platform where end-users could easily find information on their own, while also allowing us to fully customize the look and feel to match our branding. Helpjuice solves this by combining powerful search, flexible customization, and easy permission management so we can quickly involve colleagues as editors. This has made our knowledge base more accessible, our branding consistent, and our content creation process faster and more scalable. ### 17. Helpjuice rocks on so many levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Srdjan V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** We have used Helpjuice for years and can't see ourselves from using anything else. The ease of set-up, updating KB, multi-language support, and customer support is unparalleled. There are so many great features, that just make it easy to stay on top of something as complex as a KB, and they make it really easy to implement and include new people into the gist of it all. On top of it all, they keep adding new features, actively include and poll their customers into potential improvements, and overall, the quality of their product, pricing and customer support CANNOT be beat. Making updates, changes and even things like complete restructuring of one's KB are so easy and quick to do, and can be done independently. **What do you dislike about Helpjuice?** I can't think of any. Onboarding may be deemed as hard by some people, but the interface is intuitive, and there are so many ways they support you, so the only way one may struggle is if one refuses help or avoids searching for answers and aids that are available to guide them through the whole proccess. **What problems is Helpjuice solving and how is that benefiting you?** They help us keep an updated and professionally organized KB, that most importantly helps both our users and customers, elevating our customer experience and service to the professional level we strive to keep and achieve. ### 18. Simple but powerful! **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi S. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Helpjuice has been an excellent solution for building and maintaining our company’s knowledge base. It not only meets but exceeds our need for creating a clear, structured, and professional resource hub. One of the biggest strengths is how well it supports AI-driven search, allowing our teams to quickly find accurate answers without having to dig through multiple sources. The platform is user-friendly, making content creation and updates smooth even for non-technical team members. Its customization options allow us to align the design with our brand identity, while analytics help us understand usage trends and continuously improve our articles. **What do you dislike about Helpjuice?** While the article editor works well, there are occasional bugs and it could benefit from more advanced formatting options. These formatting issues can sometimes be a bit challenging to work around, and there’s a little room for UX refinement. That said, their support team is always quick, friendly, and effective in resolving issues. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us create a centralized, well-structured knowledge base that integrates seamlessly with AI search, making information easy to find for our team. ### 19. Cheaper than alternatives but a lot for your money **Rating:** 5.0/5.0 stars **Reviewed by:** Jake C. | Knowledgebase Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a VERY basic understanding of coding. There is also a free AI chatbot which can save a lot of time if you have a tech/customer support team. **What do you dislike about Helpjuice?** New features are often released before they're fully cooked. We often wait for a release, give it a couple months for the kinks to be ironed out, then implement. If you find a bug or ask about a upcoming release, there is never an SLA or ETA given. We've sometimes just had to find a workaround and live with it. **What problems is Helpjuice solving and how is that benefiting you?** Our tech and customer service teams can use articles to send to customers and quickly close the tickets. This saves us time/money and overall increases customer satisfaction. New employees, when dealing with something they are unsure about, can often search for answers in the Knowledgebase, reducing training time. ### 20. Excited to Use Helpjuice for K–8 Independent School **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle L. | Director of Communications and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** I love that Helpjuice combines a robust feature set with a clean, intuitive interface that makes it easy to get up and running quickly. The functionality is excellent, and the customer support team is truly outstanding—always responsive and helpful. I also appreciate that Helpjuice clearly strives for continual improvement, which gives me confidence in using it long-term. **What do you dislike about Helpjuice?** Honestly, my only “dislike” isn’t about the product itself—it’s simply that, as a one-person shop, I wish I had more time to dedicate to building out our knowledge base. The good news is that Helpjuice has been incredibly supportive in helping me make steady progress, offering guidance and resources that make the process manageable. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows us to serve three key audiences—faculty and staff, current parents, and prospective parents—through a single robust, interactive knowledge base. This central hub makes it easy for each group to quickly find the information they need, saving time for our users and streamlining our communications. ### 21. Centralized Knowledge Hub That Simplifies Onboarding and Daily Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amy T. | Senior Customer Care Specialist and Helpjuice SME, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Helpjuice?** Helpjuice is very helpful with managing all the documents, instructions, customer and plant information in one helpful location. Having Helpjuice has made it very easy to direct new hires and colleagues to the correct site for all of the support they need with their daily tasks. **What do you dislike about Helpjuice?** Terms such as "slugs" and other issues that may come up when in the dashboard and trying to creating an article using a template could be explained better in order to understand what we need to do next. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice adds value by allowing us to use one site for multiple instructions, articles, links and tutorials all in one place. ### 22. Extremely Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Read J. | Staff Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Helpjuice?** Helpjuice allows all my colleagues to post the knowledge they have about a subject. We are all able to collaborate and add to the article which makes everyone at work effective and efficient. This has been very helpful in my field because there are a lot of little things that can slow the process down and take a long time to figure out for each individual. With Helpjuice, everyone at work can learn and understand and grow in their job without any one mentor taking all their time to teach and answer questions about a subject matter. Everyone benefits. It has been extremely helpful. It also keeps everyone on the same page so that no one engineer is designing a retaining wall or suspended slab differently than everyone else. The Helpjuice article creates a standard of how things are designed at my work. **What do you dislike about Helpjuice?** Nothing! Its great! I don't see a downside to this method. **What problems is Helpjuice solving and how is that benefiting you?** It helps people find the right answers to problems and teaches everyone at work how something is to be done so that no engineer designs something completely different than company standards. It pools the knowledge of the entire company about the subject matter into each article. ### 23. Helpjuice: Powerful customization and robust content management **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel M. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Helpjuice?** What I like most about helpjuice is the customization that can be applied to the articles, accompanied by robust functionality for managing all the content. **What do you dislike about Helpjuice?** Something that could be improved is the search engine; sometimes it is a bit complicated to find the article you want when there are many similar topics. **What problems is Helpjuice solving and how is that benefiting you?** Initially document the acquired knowledge and all the experience of what happens in the operation, with helpjuice we were able to centralize and make that knowledge available to everyone. ### 24. Effortless SSO and a User-Friendly UI That Keeps Content Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Helpjuice?** Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and having tags reduces the likelihood of duplicate articles / content. **What do you dislike about Helpjuice?** I have not found any aspects to dislike since starting to use it in 2023. **What problems is Helpjuice solving and how is that benefiting you?** My employer uses it to create and update articles containing policies / procedures for all departments across the bank. It has been beneficial as a single, clear and easily accessible repository that shows that we are in compliance with regulatory requirements. ### 25. One platform for all our knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Linda v. | Customer care specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** What I really appreciate is how quick and easy it is to create new articles, while still keeping a clear overview in the different folders. Their customer service via chat is very responsive and always explains things clearly. Recently we also started using Swifty AI – I don’t have much experience with it yet, but the first results look very promising. **What do you dislike about Helpjuice?** Sometimes the loading time after searching can be a bit slow, but other than that I’ve experienced very few issues. **What problems is Helpjuice solving and how is that benefiting you?** Before Helpjuice, we worked with different tools to manage our information sources. Now we have one centralized system where we bring all of our information together. This means all employees have access to the same knowledge in one place, which leads to faster and more consistent answers to our customers. Internally, this also creates a lot more efficiency in our daily work. ### 26. Flexible and feature rich knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Anton L. | Tech writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Helpjuice?** Helpjuice has numerous amount of features and convenient level editor, and it does not feel overwhelming at the same time. Version control system is quite versatile, built-in translation feature also helps a lot. Helpjuice support staff is also worth mentioning, they are quite fast and responsive. They can help out and implement pretty much any fix you would like to see. **What do you dislike about Helpjuice?** While UI and UX are mostly good, I would say that customization request portal should be located in a more intuitive way. It is not a deal-breaker though. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice help us out with hosting the knowledge base articles themselves. Also, the support staff help us out with most of the bugs we have encountered. ### 27. Easy to Use, Support Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Lucia T. **Reviewed Date:** January 23, 2026 **What do you like best about Helpjuice?** I like that Helpjuice is easy to use and their technical support is always willing to help us. Also, the initial setup was very easy because it is quite simple to use. It helps me have a clean and easy-to-use flow, facilitating the experience for users who visit the website to learn. **What do you dislike about Helpjuice?** The way of requesting support could be improved. The chat sometimes fails to help me and it takes a while for a technician to respond to me. **What problems is Helpjuice solving and how is that benefiting you?** I use Helpjuice to create a clean and user-friendly E-learning site, improving the learning experience for users. ### 28. Easy to Learn with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mindula J. | Product Enablement Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Helpjuice?** Helpjuice is simple to pick up and use right away, even for first-timers. The interface is intuitive, and the search works quickly and accurately, making it effortless to find exactly what you need. The ability to customize and organize content in a clean, professional way has made our knowledge base far more useful for the whole team. **What do you dislike about Helpjuice?** There’s not much to dislike, but some of the deeper customization options require a bit of technical know-how, which could be tricky for someone without that background. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has centralized all of our help docs into one easy-to-search location, eliminating the need to dig through scattered files or ask around for answers. This has saved our team significant time, reduced repeated questions, and improved consistency in the information we share, which ultimately makes our workflow faster and more efficient. ### 29. Nearly a year with Helpjuice - analysing its evolution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Helpjuice?** I would like to highlight the following about helpjuice: - the ease of use and implementation - the implementation of multi-language, with hardly any effort on the part of the tool administrator - the integration with other aplications and tools - the new features it constantly releses, making it very easy to generate new content in the KB **What do you dislike about Helpjuice?** Perhaps user management: - If you want to control access to articles, you have to register users, and even if they have the role of "viewer", they consume licenses - It is difficult to manage that users who can generate content can only modify those of their competence. - It should be more robust in terms of security **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is solving some issues in our organization: -facilitates access to information, through the application of AI - helps identify documentation gaps, and makes it easier to generate new content - manages the consumption of the organization's resources in different languages, in a practically automatic way ### 30. Amazing Platforn and People **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe S. | Head of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Helpjuice?** We were one of the early adopters of the Helpjuice KB, and we never looked back. Emil and the Team are always there to help. A click away within the platform itself using the built-in chat. Either for an issue or a feature request, they are always there to help me. The UI is fantastic and easy to use, with templates, articles, export, import and more. As always, the platform requires new functionalities but the team always delivers. You can track the state of the bugs and the new functions with their dashboard, and the community can always comment on what will be good to have in the future. I use the KB daily and I couldn't have done it without helpjuice. Integration with Salesforce was as easy as clicking a button and the new AI bot is amazing. What I'd say is try it, try it, it will be worth it. **What do you dislike about Helpjuice?** I love everything about it. I can't say anything bad about it. **What problems is Helpjuice solving and how is that benefiting you?** With the KB i saw a reduction of support ticket of 43% based on stats i had when we didn't have the Helpjuice platform. The analytics gives you a great insight of what people are searching and based on that I can create articles that match, keywords or failing searches., ### 31. Helpjuice is a flexible, user-driven solution to educate our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Helpjuice?** Helpjuice is very customizable to provide reference and education materials for our employees on policies, procedures, and self-help to complete tasks. Being able to easily choose between direct input or upload a pre-existing document makes set up, implementation, and on-going maintenance a snap. The new features that include smart searches seem to be helping our people find what they need, when they need it rather than waiting for another person to respond to an email or message. **What do you dislike about Helpjuice?** A few of the upsides can be downsides if you are not keeping the data up to date. The user/administrator driven focus of the platform requires staying aware of articles or documents that need to be updated. We have found at times that information is lingering on the platform that hasn't been reviewed, updated, or removed that can lead to confusion or miscommunications. Helpjuice sends emails to administrators prompting for helping what users may or are searching on, but they are often not very targeted to a person who can answer it or may not be an article that needs review. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is a resource for our team to find answers or instructions related to HR, accounting, and technical information when it is needed. ### 32. Essential Tool for Streamlined Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Marta J. | Manager, GMS EU Communications, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Helpjuice makes managing content seamless and efficient. I particularly appreciate how it allows my team to maintain a single source of truth for communications! It gives them clarity and consistency, and enables easy collaboration with teams across regions. Its very intuitive interface and robust knowledge management features save a lot of time and improve content quality. **What do you dislike about Helpjuice?** Nothing! Helpjuice has been a reliable tool for our communications team. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice effectively addresses the challenge of managing and implementing team-specific changes, especially since not all companies can use the same knowledge base in terms of features and design. It keeps all our content organized, accurate, and easily accessible. This has greatly reduced confusion, improved collaboration across teams, and enabled us to respond more quickly and efficiently to both internal and external inquiries. ### 33. Outstanding Support and Customization - Confident to Move Forward! **Rating:** 5.0/5.0 stars **Reviewed by:** Pam G. | Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Although we haven’t officially launched with Helpjuice yet, the trial and evaluation process have been excellent. Their customer support has been proactive, responsive, and genuinely helpful in guiding us through setup discussions and confirming that the platform is the right fit. During the trial, I was able to build articles easily, and translating them was just a matter of a few clicks — a huge win for us, since our knowledge base needs to support customers in over 40 languages. We also appreciate the built-in layout options like Tabs and Accordions, which help create a clean, intuitive experience on the front end. When we demoed it to our internal users, it was all positive feedback and praise. And with Swifty AI powering the search, users can ask questions in any language and instantly get answers, along with links to the most relevant articles. **What do you dislike about Helpjuice?** One small limitation we encountered was around technical onboarding. We had hoped to arrange a live call between our developers and theirs, but were informed that their devs don’t typically join live meetings. However, the Helpjuice team was still great about collecting our questions and providing detailed answers directly from their developers **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us solve the challenge of building a centralized, user-friendly knowledge base that’s easy to maintain. Until now, we didn’t have a reliable go-to place for users to search through articles when they had questions. Most of our communication relied on release announcements linking to release notes, but there was no standalone resource for ongoing support. We also used an in-app help tool, but keeping it up to date has proven to be difficult, especially since frequent product updates often caused guides to break or become outdated. With Helpjuice, we’ll finally have a stable, searchable home for our content, plus the added benefit of Swifty AI to answer user questions right within our platform. ### 34. Easy to update and customize for specific business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn W. | Education Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Helpjuice?** The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. **What do you dislike about Helpjuice?** There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed. ### 35. Simple yet powerful Knowledge Base Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian G. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** Helpjuice provides a suite of useful features for a company of any size looking for knowledge base software. From built-in AI search, multi-language translation & support, as well as a slew of customization options, Helpjuice's platform allows you to create a highly functional knowledge base at any level. In addition, their team is incredibly kind, courteous, and professional. They assisted with migrating our entire knowledge base, as well as with any SEO or subdirectory setup issues we encountered during the process. They responded promptly and went above and beyond in resolving our issues. Our team will continue using Helpjuice to provide our customers with critical information in a concise and easy-to-grasp manner. **What do you dislike about Helpjuice?** The main downside that I encountered was that there weren't enough diverse and unique starter templates, especially ones with more dynamic web elements. However, Helpjuice allows you to customize CSS down to the line to get the exact effects desired. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice creates a powerful knowledge base software that is easy to setup, use, and maintain over the course of its lifecycle. Given products always change, their respective knowledge bases must also change accordingly. Helpjuice makes this process easier with well-thought out features like 'Find & Replace' tooling, multi-user support, drafting & reviewing, as well as version control. This level of precise management of our company's knowledge base without an overcomplicated UI makes Helpjuice a vital tool in our toolbox. ### 36. Helpjuice Transformed Our Knowledge Base from Chaos to Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Reagen R. | Instructional Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Helpjuice?** Helpjuice gave us the structure, flexibility, and customization power we desperately needed. It’s not just a knowledge base. It’s a clean, branded home for every SOP, guide, and training we’ve built. We love how easy it is to organize content by department, use intuitive navigation, and control access with smart permissions. The search function is strong, the article editor is incredibly user-friendly, and the support team is lightning-fast and always helpful. **What do you dislike about Helpjuice?** If I had a Helpjuice complaint, it would probably be the CSS customization learning curve. As someone managing design and layout, I had to spend time digging into the code to get things looking the way we wanted, but even then, the customization options were worth it. Helpjuice is built for flexibility, which means some design fine-tuning may require a little more technical know-how. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has helped us eliminate the chaos of scattered SOPs, outdated documentation, and inconsistent resources. Before Helpjuice, our content lived in a maze of SharePoint folders and spreadsheets with no clear structure, version control, or way to track updates. Now, everything is centralized in a clean, searchable, and user-friendly system that our staff actually enjoy using. The ease of use has been a huge win everyone can navigate the platform with little to no training. Implementation was smooth, and the Helpjuice team offered phenomenal customer support every step of the way. We now use the platform daily, and it’s become the go-to place for internal knowledge, SOPs, and other resources. There are a ton of helpful features like article templates, access permissions, internal comments, and search analytics, but the true power is in how well it all integrates into our workflows. We're using it to align training, automate updates, and ensure teams always know where to go for answers. Bottom line, Helpjuice helps us work smarter, stay consistent, and support our team at scale. ### 37. Effortless Onboarding and Fast Answers with Helpjuice **Rating:** 5.0/5.0 stars **Reviewed by:** Denver D. | Technical Program Manager - Quality and Service, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Helpjuice has been a game-changer for our team! It has greatly simplified our onboarding and training processes by making SOPs and how-to guides easily accessible internally. Our employees can quickly find the information they need, and customers love how fast they can get answers to their questions. Highly recommend Helpjuice for any organization looking to streamline knowledge sharing and support! **What do you dislike about Helpjuice?** Significantly Improved and Enhanced Integration with Slack **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has been a game-changer for our team! It has greatly simplified our onboarding and training processes by making SOPs and how-to guides easily accessible internally. Our employees can quickly find the information they need, and customers love how fast they can get answers to their questions. Highly recommend Helpjuice for any organization looking to streamline knowledge sharing and support! ### 38. Great product that allows for the centralisation of legacy information system data. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** We’ve been using Helpjuice for about a month now and it’s stands to become a vital part of our internal operations with plans to integrate into our public website. What stands out most is how intuitive and user-friendly the platform is. The editor is simple to use, even for non-technical staff, and the search functionality is incredibly fast and accurate - helping our team find answers in seconds instead of minutes. We look forward to be able to leverage AI integration to allow seamless and quick access to information stored in the knowledge base at an instant. **What do you dislike about Helpjuice?** Early days however updates to review to be provided for any snags. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is solving the problem of fragmented internal knowledge. We used to have various services and file systems to store documents, how-tos, and policies, making it difficult for end users to find what they needed quickly. With Helpjuice, everything is centralised in one place, and its AI-powered search makes locating information fast and accurate. This has saved us time and improved productivity by eliminating the need to sift through multiple platforms. ### 39. Superior Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** We have been incredibly happy with Helpjuice's overall product and customer support team. From the outset, the support team has gone above and beyond to help us address issues, find information, and assist us in problem-solving to create the best knowledge base for our customers. Helpjuice's product is intuitive and easy to use. Making updates and adjustments as needed is seamless, which has saved our team a lot of time and effort. The built-in analytics tools help guide internal discussions about how to best support our customers. Overall, Helpjuice has been a fantastic partner with outstanding support. **What do you dislike about Helpjuice?** At this time, we have no concerns or areas of improvement to note. The product continues to meet our expectations. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has allowed us to develop a knowledge base for our customers which increases their experience as the user, as they are able to find information they need, but also lessens the amount of customer support requests we receive. ### 40. Easy to use and customize **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Learning Strategy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** I love that Helpjuice lets us publish both internally for our employees and externally for our business partners or new employees who don't have their company logins yet. It's allowed us to be very flexible in how we provide content to the people we work with. Plus, the support team is always super responsive and helpful! Which is especially great because every org in our company uses it daily. We also love to see the changes they've made over the years: the platform is constantly improving. **What do you dislike about Helpjuice?** Occasionally, there are hiccups in the text and you have to go into the code to fix the errors—especially if you're copying and pasting from another source. I also really miss the table of contents feature. The search function is also very temperamental. Even after adding keywords, it can be hard to find a specific article unless you know the file path. Would also love to see a search results page, instead of scrolling through a list below the search bar. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has created a centralized source for information, both at the company and department level. Now, instead of having information saved in lots of different places, everyone knows they can go to Helpjuice and search for information there. ### 41. Empowers Accurate AI Responses with Customizable Content **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Helpjuice?** I appreciate the feature that allows the AI to use information from our articles to generate responses. If the AI's answer isn't quite accurate, we have the ability to rephrase sections of the article, which helps ensure the AI provides more precise information in its replies. **What do you dislike about Helpjuice?** It constantly refreshes while I'm editing an existing article, which can be quite disruptive. **What problems is Helpjuice solving and how is that benefiting you?** It brings together all the information related to processes in a single site, making it easy to access everything you need in one place. ### 42. Excellent Authoring Tool – Intuitive, Powerful, and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Lekha A. | Documentation, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** Helpjuice has completely transformed how we create and manage our internal and external knowledge bases. The authoring interface is incredibly user-friendly—clean, intuitive, and packed with smart features that make content creation fast and efficient. We especially love the version control, and powerful search functionality, which make maintaining documentation across teams effortless. The customization options for branding and layout are a huge plus, and the analytics give valuable insights into how our content is being used. Whether you're a small team or a large organization, Helpjuice scales beautifully. Their customer support is also top-notch—responsive, knowledgeable, and genuinely invested in helping you succeed. **What do you dislike about Helpjuice?** No conditional text or variable option to help with single sourcing **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has completely transformed how we create and manage our internal and external knowledge bases. The authoring interface is incredibly user-friendly—clean, intuitive, and packed with smart features that make content creation fast and efficient. We especially love the version control, and powerful search functionality, which make maintaining documentation across teams effortless. The customization options for branding and layout are a huge plus, and the analytics give valuable insights into how our content is being used. Whether you're a small team or a large organization, Helpjuice scales beautifully. Their customer support is also top-notch—responsive, knowledgeable, and genuinely invested in helping you succeed. ### 43. Exceptional Knowledge Base Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Erdoğan G. | Sr. IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** Helpjuice has significantly improved how we manage internal documentation and support content. The interface is intuitive, clean, and easy to use — even for non-technical users. One of the most impressive aspects is how fast we were able to get up and running. Their search functionality is extremely accurate, making it easy for our team and customers to find the answers they need quickly. Additionally, the customization options allow us to perfectly align the knowledge base with our brand identity. **What do you dislike about Helpjuice?** There’s very little to dislike. If I had to mention something, it would be that the analytics dashboard could offer deeper insights with more export options. However, this is minor and the existing features already provide great value. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us centralize and manage all of our technical documentation, installation guides, and troubleshooting steps in one easily accessible knowledge base. Prior to using Helpjuice, our support team spent significant time answering repetitive questions and managing scattered documentation. Now, with a structured and searchable platform, both our internal teams and customers can quickly find the information they need, reducing support response times and improving user satisfaction. It has also enabled us to onboard new team members more efficiently thanks to the organized knowledge-sharing system. ### 44. A great way to write and share knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Benji W. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** We switched to using helpjuice a few years ago and it has made our documentation so much better. It's better for multiple people to collaborate, there are so many options of what to put into each article and the sections are clear and easy to set up. We were able to migrate all of our articles from our old platform which made setting it up a lot easier too. We're writing a lot more than we used to and it's easy to see stats on how articles are doing and how much people internally are reading and writing. Helpjuice also make loads of improvements, things change quite a lot but usually for the better and if anything does go wrong their support team is responsive and helpful. **What do you dislike about Helpjuice?** Sometimes the updates cause a bit of confusion for my team internally, but they usually end up being helpful. **What problems is Helpjuice solving and how is that benefiting you?** Allows us to write internal and external docs, and external docs with internal sections. So we don't have to duplicate effort as much anymore and we can write high quality docs for customers to understand and for our people to know how to set things up. ### 45. Gamechanger for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Bettina C. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Helpjuice?** As we started to grow our business, we needed a knowledge base to house our internal training documents, FAQs, and SOPs. After reviewing multiple options, we selected Helpjuice, which not only met all our requirements but stood out for its ease of use and support. We were able to turn a 40 page googledoc into a living database that is easier to access, update and collaborate around and that has enough customization that it reflects our brand look and feel. We continue to add and build on the content we house there. We haven't used it yet for external clients, but plan to in the future. **What do you dislike about Helpjuice?** I haven't received any concerns from our team about it - and in fact they were all excited from the Director who set up it to the current team who find this a much better solution to our old way of doing things **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us onboard new employees and keep the team approsed of processes. We also use it to house responses to client concerns so we don't have to reinent the wheel around this and ensure we are consistent in our approach. ### 46. The Knowledge Base Upgrade I Wish We Made Sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea H. | Director of Learning Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Built-in Article Planner: The Planner feature works like a kanban board. It features columns for Article Requests, Draft Articles, Articles in Review, and Published Articles, providing a comprehensive view of all your work in one place. This saves you from having to use another tool for tracking. **What do you dislike about Helpjuice?** Professional Customization Will Be Required: Regardless of your skill level with CSS and HTML, you will likely need customization through Helpjuice for certain elements if you want them modified. The styling for some elements isn't available to you. For example, if you want to change the error page that displays, you have to have it done through the Helpjuice Customization Team. The cost for that will depend on your Helpjuice plan. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is solving a major pain point we had with content accessibility—customers struggling to find the right information quickly. With our previous setup in Confluence, users often had to dig through multiple articles or use imprecise keywords to get what they needed. Helpjuice’s AI-powered search and the Swifty feature have completely changed that experience. Now, when customers type a query, they get a list of articles and an AI-generated summary directly in the search results. This drastically reduces the time it takes for users to find answers, cuts down on support tickets, and improves overall customer satisfaction. For me, as the sole person managing the knowledge base, this means I can focus more on creating and refining content, rather than constantly responding to users who can’t find the right information. Helpjuice is not just organizing our content better—it’s actively helping customers engage with it more effectively. ### 47. Helpjuice Made Customer Support Smoother and Smarter **Rating:** 5.0/5.0 stars **Reviewed by:** Irina L. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Helpjuice?** What I like best about Helpjuice is how intuitive and streamlined the article creation process is. The editor is clean and flexible, making it easy to produce professional, well-structured help content for our customers. The platform is incredibly user-friendly and efficient, making it easy for our team to write, edit, and organize content. What truly sets Helpjuice apart is the exceptional customer support and the ability to customize the knowledge base to match our brand and workflow. **What do you dislike about Helpjuice?** There's nothing to dislike about Helpjuice. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us centralize and streamline all of our customer-facing documentation. With a well-organized knowledge base, our customers can quickly find answers on their own, which has significantly reduced support volume and improved customer satisfaction. ### 48. HelpJuices provides a centralized knowledge hub for FlowWright **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi R. | Tech Content Writer, Product Tech Support, Client relationship management., Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** HelpJuice serves as a single source of truth for all our product documentation, FAQs, and how-to guides. This feature prevents information silos and ensures consistency to manage the help literature. Our customers can find answers to their questions independently, reducing the number of support tickets and allowing our support team to focus on more complex issues. The advanced search capabilities enable our customers to quickly find the information they need within the product knowledge base. HelpJuice offers features like collaborative editing, version control, and workflow approvals, enabling our software and marketing teams to create, update, and manage content efficiently and accurately. HelpJuice provides detailed analytics on user engagement and search trends. This insight helps us to fix the knowledge gaps and optimize the help content. **What do you dislike about Helpjuice?** Within the HelpJuice knowledge base UI, articles grouped by category can be sorted alphabetically or have new articles listed at the top. But when we look up the published pages, the articles do not exhibit the same list order. The white spaces included intentionally inside the article are removed after the article is published. **What problems is Helpjuice solving and how is that benefiting you?** Most important. HelpJuice has empowered our users to find the answers themselves, by creating a comprehensive, easily searchable knowledge base with FAQs, how-to guides, and troubleshooting steps. ### 49. The Knowledge Base Powerhouse That Transformed Our Software Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Ilya K. | Head Of Technical Support, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Implementing Helpjuice into our software ecosystem has been one of the most impactful decisions we’ve made for improving both internal efficiency and customer onboarding. From day one, Helpjuice has proven itself as more than just a knowledge base—it's an onboarding accelerator, a support deflector, and a central hub for continuous learning. 🚀 Streamlined Onboarding for Users and Teams We originally adopted Helpjuice to support our documentation needs, but it quickly became a core component of our onboarding strategy. The intuitive layout, customizable templates, and powerful search make it effortless for new users and team members to find what they need—fast. Instead of sifting through scattered resources or waiting on support, new users are guided through our software confidently using structured, searchable articles and walkthroughs. 💡 Smart, Customizable, and Scalable Helpjuice’s customization options allowed us to brand our knowledge base to match our product’s aesthetic and voice, helping create a seamless transition from product to support content. As our product evolves, Helpjuice keeps up—version control and article history allow us to update content fluidly without losing track of changes. 📈 Support Deflection That Works Since launching Helpjuice, we’ve seen a measurable reduction in repetitive support tickets, allowing our team to focus on high-impact issues. The analytics dashboard gives us visibility into what users are searching for, helping us proactively fill knowledge gaps and continuously improve our content. 🤝 A True Partner in Growth What sets Helpjuice apart is not just the platform, but the support team behind it. They’ve been proactive, responsive, and genuinely invested in our success—from onboarding to customization help to best practices. **What do you dislike about Helpjuice?** The article editor, while functional, could benefit from more advanced formatting options.It's not a dealbreaker, but there's a small room for UX refinement. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is solving three major problems for us: Scattered Knowledge & Support Bottlenecks: Before Helpjuice, documentation was fragmented across shared drives and internal tools. This made it hard for users and team members to find answers quickly. Helpjuice centralized all our product knowledge into one organized, searchable hub—drastically reducing support queries and internal confusion. Onboarding Inefficiency: New users often relied on 1:1 training or support tickets to get started. With Helpjuice, we’ve created a self-serve onboarding experience using step-by-step guides, videos, and FAQs—saving us time and scaling our onboarding without additional headcount. Lack of Insight Into User Needs: Helpjuice’s built-in analytics show us exactly what users are searching for (and not finding), allowing us to continuously improve our content and proactively address gaps. ### 50. Helpjuice saves us more than 100 human hours per month **Rating:** 5.0/5.0 stars **Reviewed by:** Monserrat R. | CREATIVE CONTENT CREATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Since we started using Helpjuice, our customer service has completely changed. It helped us resolve frequent questions, improve support, and above all, save the team's time. Easy to install and even easier to maintain! Our customers love it because they find what they need in seconds, and we love it because we can focus on high-impact tasks. One of the best operational decisions we've made. **What do you dislike about Helpjuice?** The truth is that I love Helpjuice. It has solved issues for us that used to take up hours and hours. Since we started using it, we save more than 100 human hours per month (really!). I have no complaints, on the contrary: it has been one of the best decisions we've made to improve support and customer experience. 💚 **What problems is Helpjuice solving and how is that benefiting you?** Repeated questions from the team and clients: Before, they asked you the same thing a thousand times: how to split bills, how to set up tips, how to make a cut... now all that is in one place. Time lost in 1-on-1 support: Each question involved a message, a call, or an email. With Helpjuice, users help themselves and you get that time back. Disorder in documentation: They had information in Docs, Sheets, emails, loose notes. Now everything is centralized, with a search function and organized by topics. ## Helpjuice Discussions - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) - [...](https://www.g2.com/discussions/1157) - 1 upvote - [...](https://www.g2.com/discussions/1156) - 1 upvote - [...](https://www.g2.com/discussions/1155) - 1 upvote - [View Helpjuice pricing details and edition comparison](https://www.g2.com/products/helpjuice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+13%3A13%3A30+-0500&secure%5Bsession_id%5D=8c4d69e7-fd99-460c-ba55-c131f87b5f23&secure%5Btoken%5D=e834fb22f667838cd6ed2b2eebe58cc42ed8c4428c938e5082ef410fb0584fc7&format=llm_user) ## Helpjuice Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - [Blackbaud School Website System](https://www.g2.com/products/blackbaud-school-website-system/reviews) - [ClassLink](https://www.g2.com/products/classlink/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FlowWright](https://www.g2.com/products/flowwright/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hummingbird](https://www.g2.com/products/hummingbird/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle SSO](https://www.g2.com/products/oracle-sso/reviews) - [Proactivanet](https://www.g2.com/products/proactivanet/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Helpjuice Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Helpjuice Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (506 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,255 reviews)