Helpjuice Reviews & Product Details

Helpjuice is an extremely capable help center and knowledge base tool. It comes with lots of bells and whistles, plus smart AI features that make it really easy to keep a help center up to date. Review collected by and hosted on G2.com.

The main thing I wish was a little easier was the theming/templating. It looks mostly code based, and I'd love a more WYSIWYG editor for small changes. However, their support team is super helpful and have given us several credits for design use, so they've always taken care of us and our needs. Review collected by and hosted on G2.com.

Helpjuice quickly becomes the first place everyone checks before asking around. That's probably what surprises me the most. I don't have to remember the exact title of an article or even the same words the person who wrote it used. Even if I search using different terms or make a typo, I usually find what I'm looking for within the first couple of results. Another thing I really like is that the knowledge base feels like part of our own product instead of sending customers to a completely different-looking website. It creates a much smoother experience, and people seem a lot more comfortable finding answers on their own. Keeping everything up to date is also easier than I expected because version history and collaborative editing make it simple for several people to work on the same documentation without getting in each other's way. Review collected by and hosted on G2.com.

One thing I learn pretty quickly is that a knowledge base isn't something you build once and forget about. If the product keeps evolving but nobody updates the documentation, search still works perfectly... it just starts finding outdated answers. We solve that by reviewing documentation as part of every sprint, and it's made a huge difference. The articles stay current, and people trust what they find because they know it's actually up to date. Review collected by and hosted on G2.com.

The many customizations that customer service enables. The prices in this regard are also fair. Also good is the easy integration of the help page, e.g., in apps. What I find helpful is that articles do not need to be re-uploaded during updates, but only republished. The whole system with URL matching is also good, especially because you are now warned if multiple articles or folders have the same URL. Review collected by and hosted on G2.com.

Overall, the translations are often very literal. For technical terms, I lack the option to provide a glossary. At least there are "Protected terms," which are helpful for terms that should not be translated. Review collected by and hosted on G2.com.

it helps me keep health education and patient guidance content properly organized in one place. I work as a Dietician and Nutritionist and also create health awareness content for social media, so I use it for managing diet instructions, thyroid lifestyle guidance, wellness notes, follow up information, and educational articles. It is helpful because articles are easy to edit, search, and update whenever I need to add new nutrition or lifestyle information.

The interface feels simple during daily work and not too complicated. I also like the search and category management because it helps me quickly find old wellness notes, patient guidance articles, and learning material without wasting time. The analytics section is also useful because it gives a basic idea about which health topics or articles are being viewed more often and where more content may be needed.

Features like keyword support, cloud access, AI search, and article organization are useful while handling educational health content and clinic related documentation. Sometimes I also prepare guidance notes and learning material for students or learners, so keeping everything properly arranged becomes much easier.Customer support is very helpful and quick. I also liked the live chat support because small issues and questions get solved quite fast during regular use. Overall, it helps me manage health education content, wellness guidance articles, and other knowledge base related information in a much more organized and easy way during regular work. Review collected by and hosted on G2.com.

Sometimes while managing larger knowledge base content, article formatting and category arrangement can take a little extra manual effort, especially when updating multiple educational topics together. Apart from that, the overall experience has been smooth and useful for regular documentation and wellness content management work. Review collected by and hosted on G2.com.

“We use Helpjuice to access our knowledge base and we can find the information in seconds efficiently. Review collected by and hosted on G2.com.

One area for improvement is the search functionality, as it can sometimes be challenging to find specific information but still this tools is still helpful for us despite this. Review collected by and hosted on G2.com.

We love the accessibility and easy usage of the platform as well as the support service, which is excellent! All of the HelpJuice team is hardworking, friendly and responsive, very professional indeed. The translation service is integrated with OpenAI and Google Translate to provide the best results. We also consider the tariffs of the product to be adequate and money worth it. Review collected by and hosted on G2.com.

We would like the KB translations to be more connected, so the changes in one language are automatically applied in the others when needed. Also, regarding the access level of the articles, it would be important to have a visible label of the access assigned to each article or category. Review collected by and hosted on G2.com.

Carlsberg doesn’t make Knowledge Bases, but even if they did, they still wouldn’t come close to HelpJuice. From start to finish, the experience has been nothing short of exceptional. Nothing is ever too much trouble for the team - they are consistently friendly, incredibly responsive, and genuinely invested in making sure everything works perfectly.

The level of customer service is outstanding and truly sets HelpJuice apart. Ivanna and Amire deserve special recognition for being absolutely amazing to work with. They are always on hand, quick to respond, and continually go above and beyond to accommodate every request, no matter how big or small. Their support has made the entire process smooth, stress-free, and actually enjoyable.

If you’re looking to create a new Knowledge Base or upgrade an existing one, I can’t recommend HelpJuice highly enough. It’s rare to find a product backed by such a dedicated, professional, and supportive team - HelpJuice delivers on every level. Review collected by and hosted on G2.com.

My one regret is that I didn't engage with Helpjuice sooner... Review collected by and hosted on G2.com.

As one of the main contributors to our knowledge base, I really appreciate how intuitive and user-friendly the Helpjuice editor is. It’s straightforward, easy to navigate, and makes creating and organizing content simple. Another standout feature is their customer support, especially the live chat option. Whenever I’ve needed assistance, the support team has been responsive and helpful, which makes a big difference when managing a large internal knowledge base. Review collected by and hosted on G2.com.

While I appreciate many aspects of Helpjuice, there are a few areas that could be improved. I really miss having live chat support available while I'm in the editor, Swifty AI is helpful for basic questions, but when I’m struggling with something more complex, having a real person makes a big difference. I’ve also found that Swifty AI sometimes struggles to provide accurate answers for our billing scenario questions, which can slow down the process.

Another improvement I’d love to see is when inserting an article into another piece of content: it would be great if there were a hyperlink that opens the article in a separate window, rather than having to search through published articles and hope the first sentence brings up the correct one. Lastly, while we enjoy using Swifty AI chat overall, it would be fantastic if, when it gives an incorrect answer, we could flag it in the chat itself and have Swifty notify the editors automatically. That feedback loop would make the tool even more powerful. Review collected by and hosted on G2.com.

There are so many things to like about Helpjuice. The look and feel of the end product is excellent, and the AI actually works. The included migration services were outstanding, and the Helpjuice custom modification team is second to none. I’ve never seen another company deliver a product and level of support like the Helpjuice team. Review collected by and hosted on G2.com.

I can honestly say there are no downsides. Review collected by and hosted on G2.com.

The platform is relatively easy to set up, and the content structure (categories, articles, permissions) is clear. The search function performs well and helps users retrieve relevant information efficiently, which is essential for both internal and external documentation use cases.

Customization options are sufficient for most standard needs. We were able to align the knowledge base with our branding and adjust layouts when required. The analytics features are useful for identifying frequently viewed articles and potential content gaps.

Customer support has been responsive when needed, particularly for configuration or technical questions. This is helpful when implementing specific adjustments. Review collected by and hosted on G2.com.

The editor can feel constrained when working with more advanced formatting or structured layouts. Certain workflows, especially around multilingual content management, require careful configuration to avoid inconsistencies. Some tasks may also require additional manual steps compared to more integrated documentation platforms. Review collected by and hosted on G2.com.